“Atlassian Coffee Break – Building Resilient Products”: Swati Raju with Atlassian

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Transcript

Angie Chang: We’re going to have Swati from Atlassian join us here. And she will be sharing about building resilient products while we all grab a coffee or a tea and kind of get re-energized for the afternoon. I know it’s a long day of talks, so yeah. Please help me welcome Swati. She is the head of Confluence Engineering at Atlassian.

Swati Raju: All right, good afternoon everyone, just want to clarify, I head up Confluence Experience Engineering, which is a subdivision within Confluence Engineering. But anyway, thank you so much for having me here today. I work at Atlassian and like Angie said, I’m going to be speaking about building resilient products. Before I get started, I would love to take a moment to wish you all a very happy International Women’s Day. I also want to acknowledge our female predecessors in science and technology have really opened the doors for us and paved the path for each one of us. I can’t think of a better way to spend International Women’s Day than in this group with all you wonderful women engineers. And thank you for folks who are hanging on for the coffee break to spend your coffee break with me and to learn about building resilient products. So today we’ll be talking throughout this conference a lot about resilience in ourselves and in our teams.

Swati Raju: Those ideas are all very close to my heart, but I would like to speak to you about a different type of resilience. Resilience and reliability in cloud products. So the learnings that I’m about to share are really based off of some of the work that my colleagues and I have been working on in the last year or so. But just to set the context since I’m not sure how many of you are familiar with the name Atlassian. Atlassian builds software tools for team collaboration. The tools that we build help teams of all types. So it could be like sending the Mars rover up to Mars, or it could be startups that build the next concept electric car. So you may have used some of our products like Jira, Trello, Bitbucket, Opsgenie, or perhaps Confluence Cloud, which is a product that I work on.

Swati Raju: The organizers asked me to briefly touch upon my own background, and I would love to share with you real quick before we deep dive on our topic. I have a bit of an unconventional background because I studied architecture in my undergrad. After that I moved to the United States to do my Master’s in Design Knowledge and Computation. Worked in a few companies in the Valley from Yahoo! Search to Groupon. And then most recently I was heading up engineering for a small startup called Traveling Spoon, which incorporated three of my absolute passions technology, food, and travel. And then now I am at Atlassian where I work on Confluence Cloud. For those of you not familiar with Confluence Cloud, it’s a space for teams to do knowledge sharing and collaboration. So when I’m not working, I’m usually busy being a mom of two young boys and pretty much chasing them around all day long.

Swati Raju: Some of you might relate to that. So the common thread in my career from studying architecture to working on Search, to working on Confluence now, has been this idea of building something that’s enabling, empowering and really meaningful to the human experience. So when we talk about products that are truly critical to your day to day, resilience and stability are need to be part and parcel of those products. Let me give you some concrete examples.

Swati Raju: So on the first working day of 2021, Slack had a three hour outage. No disrespect to Slack, but if any of you were impacted, you recall how disruptive it can be when a critical tool like that goes down. Similarly, Confluence in 2019 had a bad outage. What we define as a severity 1 based on how many customers it impacted. What our users saw was this chilling screen and users could no longer access their wikis or collaborate with their teammates because of a code change that just didn’t work when it was pushed to significant load.

Swati Raju: The point is that if you are involved in building products that are critical to someone’s day-to-day working, the reliability of those systems become critically important. So I’m going to share with you three principles and practices that can help you improve the reliability of your systems.

Swati Raju: So let’s dissect each one of them. The very first one is accurately measure the customer pain. So if you’ve heard of Peter Drucker, arguably the most, one of the most influential thinkers in management, he said, “If you can’t measure it, you can’t improve it.” This is true in all aspects of life, especially true for reliability of our systems. So now traditionally, most measures of reliability were based on server-side metrics or what we call uptime. This is not always representative of what the customer is actually seeing. So reliability on the other hand measures what the customer is actually experiencing. A lot of cloud companies, including Atlassian, promise our customers very high reliability as well as uptime.

Swati Raju: So it’s a combination of both. But why is reliability and specifically like this idea of an overall reliability from the customer’s perspective versus uptime, a much more harder metric to nail, especially in distributed systems where you have a lot of depending microservices? Let me share an example here. So take for example, this lamp at my desk, right? It is dependent on the reliability of the bulb, the power cord, the lamp arm, the lamp plug, the shade. Hence, when you calculate the reliability of this lamp, it would be the reliability of each of its components multiplied by each other. The more components you have in the system, the greater likelihood of lowering the reliability.

Swati Raju: So, really we really need to think about kind of how to build systems that have great end to end reliability. Let me give you an example of how we have approached this at Confluence. So what we’ve defined is something called key user journeys. And these might be the most important things that a user does on your product. So for example, viewing a page is a really important key journey for us, and the team that owns that key user experience is responsible for understanding the operational metrics of the way the action, right from where the action the user takes to how the request gets sent and all the dependent services that then touches. So holding ourselves accountable for not only our own code but for the key user journeys that… and on how the code, what are the different aspects of the code that are being touched is critical.

Swati Raju: And then having visibility and alerting you to not only what the components that, say, your team owns, but also the underlying dependencies, becomes super key. What we ended up with then is a whole lot of rich dashboards and alerting for exactly what the customer was experiencing versus silverside reporting. So moving on, before I jump into the next principle.

Swati Raju: We collected data at Confluence and found that bugs and software are the majority of the root causes for incidents or what we call when a customer has an outage. As much as 50% of our outages were caused due to bugs in code. So this whole idea of move fast and break things does not always work. So don’t get me wrong. There might be situations and places where the mantra of move fast and break things works really well. When I was at a startup, trying to get something out into the market, where my goal was to prove my hypothesis on product market fit, move fast and break things absolutely works.

Swati Raju: However, when you’re working on a product that users depend on for their livelihood and revenue, this strategy needs some rethinking. For a B2B product like Confluence, where our users depend on us for timely collaboration and real-time reference documentation, taking such an approach is, dare I say, irresponsible. So in fact, Mark Zuckerberg, the CEO of Facebook, who famously coined this phrase, or at least as attributed to have coined this phrase, move fast and break things, he announced in 2014 at F8, which is Facebook’s annual developer summit, that they had changed their mantra. So wait for it, move fast with stable infra.

Swati Raju: So unfortunately this phrase, doesn’t back the punch of the original move fast and break things, but you get the point. It’s addressing the reality of a product that has to support its users at scale. So the point I want you to take away is that speed of change should always be balanced with the ability to detect and recover quickly and B, ability to limit the blast radius when something breaks.

Swati Raju: So some of the examples of how, that I’ve seen to successfully balance moving fast with ensuring reliability have been progressive rollouts where a very small percentage of users incrementally get changes, so we gain greater confidence on the reliability of that change. Another way it will be longer soak times where we leave the production, the newest production version, and our internal instances for enough times then we can exhaustively use it internally. And then the last one is really this idea of early detection, looking for anomalies in the production pipeline.

Swati Raju: Additionally, what I found incredibly useful is moving to this idea of shift left in our approach of software development, where we shift the effort for improving the quality of the software earlier in the development process. So what we found at Confluence is that 89% of our instances or incidents, 89% of our hots and incidents could have been avoided by just adding more detection in the predeployment testing.

Swati Raju: So that should make it really clear. Investing in prevention early in the development pipeline is absolutely crucial. This brings me to my next principle, when we shift changes, we must always expect the unexpected and anticipate and plan for failures. So we need to build systems that can embrace failure as a natural occurrence, even if we do not know what that failure might be. So some of the methods that we have been using have… it’s been around load testing.

Swati Raju: It’s a really good idea to load test significant features with what might be a simulation of peak traffic, so you can identify bottlenecks for example. Throttling and limiting. So when planning operations in the cloud, we want to know what are the upper bounds and limits that can be consumed. This can be critical for us to design our systems. And some cases, we want to do throttling so that there’s a small, very, very small percentage of users who might get a bad experience.

Swati Raju: The 0.0001% and the 99.99% get an awesome experience. And obviously you want to work with your product teams to figure what that best trade-off would be. And then the last one is around reducing blast radius. So it is important to manage components that are impacted without the need for the overall system to go down. So we need to develop this into our fundamental planning where failure occurrences, such… that impact the overall health. We never reached that point. It’s always very, very local. So I’ve shared a ton with you.

Swati Raju: You can do all of those things, but here’s some really bad news for you. Things will still break and shit will still happen. The best that we can do in these situations, A, is to recover our systems quickly. And B, is to show some customer empathy. So this is an example of designing and planning for error states really shows that you are bringing empathy in the most rotten situations.

Swati Raju: So here’s an example of what the failure pages looked like in Amazon Prime, 2018. When all else fails, bring the dogs and the cats, right? And then finally, every outage or incident is an opportunity to learn, to helps us think about how we could have avoided it in the first place, how we can mitigate its impact in the future and how we can reduce the blast radius in the future. So here’s a recap of the three principles.

Swati Raju: And hope you can remember these, accurately measure customer pain, move fast and break things does not always work, and expect the unexpected so you can anticipate and plan for failures. Finally, I want to leave you with this thought. So no matter what your role, you should be thinking about your reliability. If you are a developer, really think through what are all the unexpected things that can happen when your code goes to production. What are the absolute crazy wild things that could go wrong?

Swati Raju: Because let me tell you this, they will go wrong. And if you’re an engineering leader, go beyond just thinking about tooling, metrics, processes, and habits that your team needs to do for the stability of your product. And really think about building that culture of reliability, because that truly shows how much you care for your customer.

Swati Raju: With that, I will wrap up, but I will make a quick pluck from teams in Atlassian that are hiring. I put a link at the bottom there. If you’re interested in working to support teams that will tackle some of the next big challenges for humanity and really care about working in a culture of awesome diversity, do go ahead and check those out. Well, that’s all I had. Thank you so much for your time. Enjoy the rest of the conference.

Sukrutha Bhadouria: Thank you so much, Swati.

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“Integrating Inclusive Research into Design”: Kat Chiluiza with Google (Video + Transcript)

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Transcript

Angie Chang: She is a UX researcher at Google. She joined as a UX researcher, a senior UX researcher from Fitbit, which was acquired by Google. She has a background in digital media, entertainment, forensic, and health. Her specialization is in kids and family, digital products, and services. And with experience and years of research in curriculum analysis and evaluation, she worked at Nickelodeon, Televisa Foundation, and Sesame Workshop. So welcome, Kat.

Kat Chiluiza: Hi. Can everyone hear me?

Angie Chang: Yes.

Kat Chiluiza: Okay. Hi. Hi, everyone. Thank you for the introduction. And yes, so my name is Kat, and I’m a UX researcher.

Kat Chiluiza: And really, UX research is about speaking to users, in order to understand their needs, their motivations, their behaviors, and then, taking these insights, in order to better distill what it is that we need to learn and apply and adapt into your own products and services and features.

Kat Chiluiza: I am trying to find my deck, because this is normally the part in which I would then lead into the actual deck itself. So if you would just bear with me for a second.

Kat Chiluiza: Yes. So UX research is about making sure that we are the voice of the user. However, we know that sometimes that it isn’t always the case.

Kat Chiluiza: When we think about products that are out there, sometimes they aren’t accessible or inclusive of people of different needs. This is not only frustrating, but limiting, right?

Kat Chiluiza: If you’re unable to use something, you might actually decide to leave the product altogether. Oftentimes, what causes this is when users’ intersectionality isn’t taken into account. That’s really what I’ll be talking about today, inclusive design and research.

Kat Chiluiza: What exactly is inclusive research? Inclusive research is when research is conducted in a way that involves and respects people of diverse identities. This could be gender identity, your ethnicity, any disability that you might have, all of that fits into identities. When you think about that intersectionality, that’s where, oftentimes, products do tend to fall, and not fully fit the needs of the full person.

Kat Chiluiza: Most people commonly think that we can address this by making research and design more inclusive in diversifying our participant pools. However, the challenge really is that diversity for diversity’s sake isn’t automatically going to lead to inclusive research findings. Instead, inclusive products is an intentional act. Inclusive research is an intentional act, and something that occurs throughout the entire production cycle.

Kat Chiluiza: Today, I’d like to share some tips that empower folks in product and design, to think about ways that you can add more inclusivity in the production process. And I’ll talk briefly about, what are some things that you can do when preparing for research, and when delivering those findings, and I’ll spend most of the time sharing examples of how research questions can fail to address that full spectrum of a person’s identity, and give examples on how we can improve them.

Kat Chiluiza: So let’s start at the very beginning, preparing for research. What are some things that we can do at the start, in order to make sure that we’re starting off at the right foot?

Kat Chiluiza: When we start planning for research, it’s important to narrow down and really kind of understand what it is that we actually are trying to get to know. Three questions to ask yourself at this stage are, what do you want to know, what do you already know, and what are you hoping to do with this information?

Kat Chiluiza: These questions are both not just for the researchers, but for the stakeholders, as well. This can help inform who you recruit, identify potential types of edge cases, and then, also keep you from going beyond the scope of the work or the scope of the research, as it’s very easy to sort of get down different paths.

Kat Chiluiza: When recruiting for participants, think critically and use your own intuition about, what are the users that might be excluded when designing for this product or feature? Ask yourselves who are our marginalized users, or think about, who are the users that might be negatively impacted by a feature update?

Kat Chiluiza: Oftentimes, there might be trade offs when making a new feature update. And in those trade-offs, is there going to be a certain user base that is negatively impacted, or whose services might actually not be as supported as well as before?

Kat Chiluiza: You can also look at behavioral data. What are your analytics telling you, not about the patterns, but about the outliers? For example, if it were a standard deviation, who are those people at the margins? Once you’ve identified those groups, then you can have a better sense of who are the recruits, who are the people that you often don’t speak to, but might benefit from actually doing so?

Kat Chiluiza: So now let’s actually get into writing out your discussion guide or survey. Every time we conduct research, we’re looking for ways to ensure research rigor. We make sure to screen out any of those double-barreled questions or any questions that might be leading or loaded. And we’re also mindful about the type of bias respondents may have coming into a research project. In fact, that’s part of the reason why we are so thoughtful about the recruit itself.

Kat Chiluiza: But what about our own cultural bias? How often are we reflecting on the types of questions we ask, and looking to see if we’re being exclusionary or insensitive, as we’re asking these questions?

Kat Chiluiza: Researchers unfamiliar with working with diverse audiences may ask questions that inadvertently show bias, right, or stereotype, or even completely ignore context. Oftentimes, these are researchers with the best intentions, but it just so happens, all of us have our own bias, and that’s how these things sort of happen.

Kat Chiluiza: To put this in context, imagine this was a survey that was sent to young adults in the US, and it’s asking them to select their favorite sport. And now imagine that this is the survey, and these options are the ones that were presented.

Kat Chiluiza: Technically, the researcher did their due diligence when it came to writing out these this question. These options are actually the most popular sports in the world. And so, as a result, it would make sense to include this as, “What are your favorite sports?” available.

Kat Chiluiza: However, they didn’t take into account that this audience is from the United States and localized, what might be popular in that country. Had they done so, they could have adjusted the potential responses to make it more culturally competent and relevant. While this question may seem really obvious to a lot of folks from the US, the reality is that this type of bias exists in anything.

Kat Chiluiza: So let’s look at a question that might be heteronormative. “What is your gender?” Heteronormative questions are those that are written from a cisgender or heterosexual perspective. The reality is that sex, gender and sexual orientation are far more nuanced, and should be their own individual question.

Kat Chiluiza: Additionally, if we look at the options, we notice that there’s a specific option for cis female and cis male participants, yet all trans people are put together. It doesn’t actually give an option between trans women or trans men. And lastly, when we look at the word “Other” to use to describe an identity, this phrase itself, “Other,” is dehumanizing to folks that might not fall into the first three categories.

Kat Chiluiza: This is an updated version that actually breaks down the nuance between gender identity and sexual orientation. And since identities have evolved over time, there’s also some new options in there, added to reflect that nuance. And by breaking down these questions, there’s also the benefit that it can help researchers and stakeholders better pinpoint what it is that they want to learn, and tease out what’s not relevant in the project.

Kat Chiluiza: If we go back to the initial set of questions that you answered in the beginning, now you can actually see which of these questions actually is most relevant to your project. How are you going to use this information that’s been presented?

Kat Chiluiza: So let’s take a look at this other question. This was, again, these are all questions that have been out in the real world. All of these have happened. This is a survey that was directed towards women on a website. If we pause for a second, I’ll give you guys two or three seconds just to think about what might not be inclusive about this question.

Kat Chiluiza: While this survey possibly considered the participants’ sex, it didn’t consider their gender identity, or even that some folks might just have a broader range of shoe style preferences that can impact their answers. Not all women identified folks wear women’s shoes. But this question assumes that our respondent is going to give a woman’s size. But what about those that only wear men’s shoes, or only know their shoe sizes in men’s sizes?

Kat Chiluiza: It also only gives shoe sizes in the United States, which is an oversight, since many websites tend to have a broad international readership. By neglecting these factors, you’re now risking faulty data since participants don’t actually know what size to put down, or they have to convert the sizes. Now you’re asking your participants to do additional labor, and possibly feel ignored, since they have to do their own work in order to provide you with answers.

Kat Chiluiza: But if we are realistic, we know that users or participants in surveys don’t tend to take that time in order to make those types of conversions. What’s more likely is that they’ll probably just leave the survey. And so, now this group that was already underrepresented will continue to be so.

Kat Chiluiza: Let’s see how this can be addressed. This updated version has the sizes available in both men’s and women’s, and that also show conversion sizes across different countries.

Kat Chiluiza: So let’s take a look at this Eurocentric question. While the question about race is very common in surveys, often, the options don’t include some more common groups in the US. And this question, in particular, doesn’t reflect the most up to date language, when it comes to describing some specific races, such as with the Hispanic option.

Kat Chiluiza: Lastly, there isn’t an option for mixed race people. Before we jump into how we can address that one, let’s also take a second to look at this other Eurocentric question. This one in particular is one that’s been making trends in culture surveys across organizations. And really, while this question is well-meaning and comprehend, and appears to be comprehensive, the reality is that it conflates culture, religion, and skin colors all as one, and ignores that they potentially have different experiences, and potentially could be treated differently.

Kat Chiluiza: When we look at how these questions can be updated, again, we noticed that there’s this breakdown of different identities, right? Race, culture, skin color have all been broken down separately. There’s also more comprehensive options when it comes to the changing demographics in the U S. For example, with Hispanic, there’s now been added the Latina, O, and X.

Kat Chiluiza: Here’s a question that one might see when you’re applying to jobs. “Do you have a disability?” A few issues that commonly are raised with this question in particular is its vagueness. People don’t know how to answer because they aren’t really sure what’s considered a disability for the specific role.

Kat Chiluiza: Instead, it’s often suggested to contextualize this question, and clarify what it means when you’re saying a disability. And lastly, allude to the relevance of this question at all for your specific application. So in this updated version, it’s, “Do you have a physical disability that can impact your ability to lift 10 pounds unassisted?”

Kat Chiluiza: So what’s the takeaway? Be clear and explicit. Think about the context of your questions in a person’s everyday life. Because if not, you risk basing decisions off of bad data, alienating your user base, as they might want to leave, or just left with a negative taste in their mouth. Or you might have to spend more money and time redoing the research, if you realize that that the data that you’ve gotten was impacted by some faulty questions.

Kat Chiluiza: Now that we’ve seen a few different questions and thought about intention, intersectionality, you’re probably thinking, “When is it appropriate to ask these questions? Or what type of considerations should I take into account?” Or even, “How do I know if I’m going in the right direction? I do have the best intentions, but now I’m wondering if that, maybe, that just might not be enough.”

Kat Chiluiza: The first thing to do really is just to go back to what you were originally hoping to learn, and what you were hoping to do with this data. That information is going to be really key, as it’s going to help you narrow down, what are those relevant questions you actually need to ask?

Kat Chiluiza: Then once you have that sense of, “Okay, these are the things that I definitely need to know,” then you can begin writing the questions. And as you begin to write these questions, learn to look from others, research the topic online, see what are some trends or some updates or things that have changed along the way, such as, for example, with the Hispanic/Latinx option.

Kat Chiluiza: Or see what others have said about crafting questions to that specific target audience. For example, the HRC, a few years ago, launched their own recommendations for how to ask the question around sex and gender.

Kat Chiluiza: And lastly, check your ego. There’s going to be a lot that you’ll learn and unlearn along the way. As identity changes, as the way in which we speak about different marginalized groups changes, then that means that how we adapt is going to be very different, and what was relevant before might not be relevant now.

Kat Chiluiza: In fact, even that HRC survey that I mentioned, that was written in 2016, and since then, even I had to make some adaptions to it, just to make it a little bit more relevant for the 2020/2021 audience.

Kat Chiluiza: Once you actually have these questions, then you can begin drafting a survey, or piloting your research in some way. You can do this with a small sample. This way, you can make adjustments to language or approach, while still being able to retain that data integrity.

Kat Chiluiza: Even with just one or two people, you can see if there’s some areas where you veered off in the wrong direction, or maybe the participants themselves might call out something that doesn’t sound contextually correct. And then you can make those changes without having impacted your larger pool.

Kat Chiluiza: In the last few minutes, I want to briefly touch on data analysis and insights. So we know that in the data analysis stage, there might be times in which you’ll see some trends that are consistent with just the Latinx participants, or maybe just your LGBT participants, but aren’t trending across the entire sample.

Kat Chiluiza: Especially as you begin to increase your diversity pool of participants, you might be seeing certain trends in certain areas. But as we all know, sometimes stakeholders are resistant to making changes, especially if they feel that it’s only going to impact a small subset of users. While this can feel demoralizing, the reality is that you can advocate for these changes in the same way that you would do for any other type of UX or UI changes that you might be running across.

Kat Chiluiza: For example, you can conduct a second round of research for that specific demographic. Then you can continue to show that this is a pattern that impacts this group, and it’s very consistent that this impacts this group.

Kat Chiluiza: Or you can test design iterations to address the user concerns with a larger sample size. Oftentimes, changes that are made to impact one marginalized group tend to have a broader impact for the entire community.

Kat Chiluiza: If we think about on sidewalks, the small ramps that are there, initially, that was made to make, to make it accessible for people in wheelchairs. But now people with strollers, people who are on bikes or scooters, they all benefit from it. If you see in a larger sample size that other groups continue to benefit from it, then it’s clear that this is something that could have a potential powerful impact on your product.

Kat Chiluiza: You also want to include some examples from competitors implementing more inclusive solutions. You want to make sure your company is staying up to date. These are just the trends in the industry. And by taking these steps, you can show how your company can remain competitive, or become even more competitive. By tying it to some type of business need, whether it’s acquisition, retention, subscriptions, or so on, then you can further help boost that case.

Kat Chiluiza: This session really has only scratched the surface of what there is to learn and think about conducting research with diverse audiences. But I hope that you now have a greater understanding of how even a small change to a question can have a meaningful impact to the users answering them. It allows them that one moment to actually be reflected in the types of questions in the Internet in itself, that actually shows them for who they are.

Kat Chiluiza: We can all advocate for systemic change and user research. So let’s all fight for a world where tech reflects those needs and wants of all consumers, one user at a time. And so, thank you.

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“Start With Who: Choosing Your Next Career Opportunity”: Kellee Van Horne with Affirm (Video + Transcript)

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Transcript

Sukrutha Bhadouria: We have our next speaker, Kellee. She’s the Director of Client Success at Affirm. Before Affirm, she spent seven years at LinkedIn leading sales and marketing. Kellee has had a range of financial leadership positions, including CFO for africa.com and Lead Financial Manager for a food sustainability startup. We always meet colleagues looking for their next opportunity internally or externally. So this talk is perfect for us. Welcome, Kellee.

Kellee Van Horne: Thank you so much. I’m so happy to be here with all these amazing women on International Women’s Day. I’m going to share my screen and you guys can let me know if you do not see it. Otherwise, I’ll get started. So this talk today is focused on one of my most passionate subjects: how do you accelerate your career? How do you really get work that matters to you and that you think makes an impact?

Kellee Van Horne: And so today, I’m going to talk through some of the things that I focus on when I’m managing my career and the things that I always tell other women when I’m giving them mentorship and advice. So I just got an introduction. I’ll do a quick one, again. Director of Client Success at Affirm. I’ve spent 18 years in sales, marketing, tech, and financial services. And in my free time, I’m the mom of three lovely, fun, and energetic children. And so you can usually find me building a fort on the weekend when I’m not working.

Kellee Van Horne: Like I said, I have a lot of career conversations. I love having career conversations with people, both because I know it’s so important to how you see yourself and also how you think about how you want to make your way in the world. And one of the things that always comes back when we start talking about career conversations are what are the right questions to ask when you’re considering a new opportunity? And for me, it really boils down to three main focus areas.

Kellee Van Horne: One, who? Two, why me? And three, what next? And so I’ll talk about why these things are important and why I ask these questions. But before I go into that, I wanted to spend a little bit of time on why even asking these questions in the first place is really important. We’re obviously seeing a lot of focus on equity and particularly gender equity in the workplace. And we’ve started to see some progress at the top.

Kellee Van Horne: If you look at the Women in the Workplace study by McKinsey, we’re seeing that SVPs have increased from 23% to 28% representation of women. And in the C-Suite, we’re seeing about 17%… Sorry, 21% up from 17% of women are in the C-Suite now but there’s really a broken ladder. And this primarily happens in your entry-level careers, right when you’re going from individual contributor to manager, where we’re seeing about 100 men promoted for every 85 women to an entry-level manager position.

Kellee Van Horne: And so what continues to happen is that these promotions continue to accelerate and you’ll end up with a distribution where your management organization will be 62% men and 38% women. And I am a person that loves justice and I love fairness. And that doesn’t sound just and that doesn’t sound fair when we have 50% of our U.S. population is women. And so how do we think about addressing this inequity in the work that we do?

Kellee Van Horne: The other thing I’ll mention is that COVID is really widening the gap that we’re seeing in terms of women’s representation in the workplace, particularly in leadership, where one in four women have expressed interest in either downshifting or exiting the workplace because of the additional responsibilities that’s placed on them for COVID either because of childcare or because of elder care.

Kellee Van Horne: And so it’s really, really critical for everyone in this room to think about as you’re thinking about your career, how can I create a support system around myself? How can I create a sustainable career working with people that really believe in me and who think my work matters so that it can help you to retain yourself essentially in the workplace? Because it’s not easy, right? There’s a lot of things that are stacked against you from a statistical perspective. And so what can you do personally to accelerate your own personal experience?

Kellee Van Horne: And so I always start with who? I’ll give you guys a quick story. So I was working at LinkedIn in the summer of 2015, and I got called into a conference room by my HRBP, which is never usually a great conversation. And the nuts and bolts of it was I was losing my team. My scope and responsibility was being significantly downsized. And I basically had the choice of taking this new role, or looking for another role internally, or taking a severance package. This was challenging because I had no boss for the past three months. I’d been reporting ostensibly to another leader. But that person really didn’t have any responsibility for me and didn’t really spend a lot of time coaching or understanding the work that I was doing. I was also about six months pregnant at the time with my first child. And so I was feeling particularly vulnerable in that moment, just knowing that I had to make a very quick decision around choosing a job that I didn’t want and wasn’t excited about.

Kellee Van Horne: Taking a severance package that would end right before I delivered my very first baby, or finding a new job in a couple of months and hoping that someone’s going to take a chance on me to hire me and then leave my head open, because they lose that head count when they hire me while I’m out on maternity leave for five or six months. It was a very hard time and probably one of the lowest points in my entire career if I’m being honest. But what I ended up doing was I hustled. I spent a lot of time understanding the job opportunities that were around me. And I ended up deciding to not go for the job that would be closest to the experience that I had last time. But I ended up trying to choose a role based on the person that I would be reporting to. So I found a role that was reporting to a woman that I’d known as a colleague at my time at LinkedIn, and was very well respected in the organization.

Kellee Van Horne: I respected her a lot and she also respected me, which was really, really critical and important because I knew I would be coming back to work in a role that I’d never been in before. I’d never taken care of a child before, I had no idea what that would throw at me. And I knew I needed to be in an environment where the people around me really cared about me and about my experience not just as an employee, but also as a human being. And so it ended up being one of the best career decisions that I’ve ever made in my entire life. I not only learned more than I’ve ever learned in any other career role from the leader that I decided to go work for, but I also came back to an environment where I felt trusted, where I felt respected and where I knew that people had my back when I made tough decisions or when I took risks. And so from then on, every single decision that I make around career has been first and foremost who will I be working for?

Kellee Van Horne: And even more importantly, who will that person be working for? Because I want to make sure that the organization that’s standing behind me is one that I believe in and that believes in me. And so what I really would suggest for everyone as you’re thinking about your next career opportunity or next move, ask yourself these two questions. First, is the person you’re going to be working for a rockstar? Are they well-respected in the organization? That means that they are in a position to accelerate their careers and when their careers accelerate, your career will also likely get some tailwinds and accelerate as well. Does the person think you’re a rockstar, right? You want someone that really trusts you. When things get hard, you want someone that’s going to pound on the table for you. And so evaluating people based on whether or not they’ll do that is one of the things that I always recommend.

Kellee Van Horne: Does the person have skills or expertise that you want to learn, right? It’s really important, particularly when you’re early in your career, to be in constant learning mode. And that’s what your manager is for, is to help you build skills. And then again, is the person the coach? Or are they really just an IC? I think one limitation of a lot of organizational structures is that a lot of people end up managing not because they want to be managers, but because they see that as the only way that they can accelerate their careers. And so you have to decide and understand who the person is that you’re going to be reporting to. Are they a coach? Or are they an IC+? It’s okay to work for an IC+ actually, if you’re late enough in your career and stable enough in your skillset that you don’t really need someone managing the day to day.

Kellee Van Horne: But I’d say if you’re early in your career, let’s say the first 10 years, I would really strongly encourage you to look for people that are really coaches, because that’s when you’re going to be developing those foundational skills that allow you to excel as you get later and later in your career. I’ll pause here to see if there are any questions. Ah, what is an IC? Excellent question. Individual contributor. So someone who works on their own behalf, doesn’t manage anyone versus a manager. Yeah. Great. So yes, TLDR work for people who are highly respected, work for people who respect and care about you. So the next question you’ll want to ask yourself is why me? And so this isn’t really a question of why would they ever choose me? It’s really what is going to allow me stepping into this role to immediately have early wins and successes that demonstrate my credibility and competence in this role?

Kellee Van Horne: You want to have a really strong answer for that, and so I’ll talk a little bit about my experience. When I was leaving LinkedIn, I decided to go to a company called Affirm that I mentioned earlier. And it’s completely different from the work that I was doing at LinkedIn. It’s a different industry, that’s focused on retail, financial technology, credit and lending, whereas I was in the marketing and employee advocacy space before I left LinkedIn. And so ostensibly, there’s not a lot that I can draw on to make sure that I’m successful in my first time and role at Affirm. But the great thing was I actually had quite a bit of foundational skills that I could draw on to make me successful when I got to Affirm. So one, I’m a customer facing professional, and that’s something that I can do in any environment. I know how to work with people. I know how to build relationships with external customers.

Kellee Van Horne: I also really know how to collaborate well, right? And so when I work in a complex business like the one that we have at Affirm, I can really lean on those skills and accelerate my ability to add impact because I’m able to work with almost anyone in any kind of team, and that’s a huge asset to me. And then also, I really like working in a startup environment where we’re building things from scratch and I don’t mind ambiguity. And so that’s an additional skillset that I brought to my role at Affirm that allowed me to add value really, really early on, even though I was still learning the business. And so as you think about and evaluate different career opportunities, don’t just think about what will be the biggest stretch for you, also think about what will give you the opportunity to have early wins and demonstrate your credibility and your competence so that people will continue to give you more and more stretches?

Kellee Van Horne: As you think about what skills and things that you want to really lean into for your new role, you should think about what are the most pressing problems that are facing your future manager or team, right? You want to solve the problems that matter the most for the business, not just the ones that you find most interesting. And then also, what are the skills or experience that you’re going to leverage into those problems? Where are the places where you can add unique value, really focus on that. And again, your goal is to crush your new role as quickly as possible. And so I see there are some questions, I’m going to try to see if I can get to them. There they are.

Kellee Van Horne: Q&A maybe. How do you find out if the person you want to work for is a rockstar? Excellent question, particularly if you’re coming from outside of the organization. So everyone, hopefully, when you’re going through an interview process will get to meet both the person that’s going to be managing you, but also the people that report into that person. You should ask the question, and not directly, are you a rockstar? But rather ask questions about the results that that person has delivered. Ask the person and ask their team. What are the things that this person is known for? What are the results that this person has driven in the organization? That will allow you to understand are there things that they’ve done that people would consider to be really great?

Kellee Van Horne: And the way that people talk about those results will give you an indication of is it an okay result? Or is it an amazing result? The other thing I’ll say around looking for a coach, particularly if you’re applying from outside of the organization, is you should absolutely ask people when you are interviewing with them what is their leadership style? What is their coaching style? How do they invest in their team? Some people will have really robust answers and that will give you an indication of how much time they spend thinking about and making an effort towards that.

Kellee Van Horne: And then similarly, you want to ask the team that, right? When you meet other people that would be your colleague when you’re interviewing, ask them, what is it like to work for, blah, blah, blah? What are some ways that you guys are working together to build your skills or to build your career? It’s a very fair question. And if anything, it shows that you’re being really thoughtful about your career path. So I would definitely encourage everyone to start asking those questions if you’re not already. There are some Q&As that I’m not sure how to get to. So maybe someone will add them to the chat if you can see them, and I’ll keep going and I’ll make sure we answer them before we get done. So what next? This is really a conversation around where you think the next role is going to take you in terms of the next five years, 10 years, so on and so forth.

Kellee Van Horne: And the reason that you want to ask yourself this when you’re evaluating career opportunity is because you want to start thinking about can I set myself up for that next thing through the role that I’m taking? Part of that, right, again is building the requisite skills for that next job. And so focusing your early wins on building in skills that will allow you to take on more more quickly. But also, it’s about painting a picture for the people around you, around what you want to do with your career so that they can help you. One of the biggest things that we all need is more help from other people, and I am definitely guilty of it and I know so many people that are guilty of it as well is asking for help, asking people to give you advice, asking people to give you opportunities. And so the more you can talk about what you need and what you want next, the better it is.

Kellee Van Horne: And just keep in mind that most corporations, most companies, will plan in advance at least six months and some up to, let’s say, three years or five years out, right? And so think about the long-term timeline as opposed to what do you want to do next month or next week. Give your manager, give the organization some time to find something that’s really transformational for you and that’ll allow you to leverage into the opportunity when it’s there as opposed to just trying to force yourself into something right away, because it feels urgent. The more time you have to find the right thing, the better. And the more time your manager has to find right thing, the better.

Kellee Van Horne: And so the what next questions that you want to ask yourself, what skills do I really want to master? What experiences do I want to have? What types of things do I enjoy doing most in my career? And what impact do I envision making during my career? And those are the types of conversations you want to be having with the people around you as you talk about how you want your career to evolve in an organization.

Kellee Van Horne: And so I’ll give an example. When I was at LinkedIn, before I left, I was talking to my current manager about the fact that I really wanted to continue to hone my sales skillset. I was on the customer side and working with current customers, but I wanted to do a better job of building relationships that were net new and really have the opportunity to focus on that. And so I said that to her and I spent probably about six months crushing it in my current role, and also just socializing this idea that that’s something that I wanted to grow into as I continued to do my work at LinkedIn. And so lo and behold, after about six months, they said, “Actually, we are going to start off a sales specialist role supporting another organization, and we think you would do a great job as being the very first person to take it.”

Kellee Van Horne: They would never have thought of me if I hadn’t raised my hand early on and said, “This is something that I want to grow towards. Not that I need to do it today, but that it’s something that is on my mind as I round out my skills as a professional,” right? And so I definitely, as a manager now, really appreciate when people can flag things to me early and let me know so that I can keep things in mind as we continue to evolve as an organization. And so the goal is to communicate really specific and personalized ideas around how you want your career to grow. I’m going to go back to the chat really quickly. How do you balance the possibility that the organization will change and people will move around? Absolutely. That always happens. And you should always expect that the organization will definitely change and that people will move around.

Kellee Van Horne: And so what I always say these days is if there’s a reorg and you don’t like things, just wait another six to 12 months, there will be another reorg. If you were working for someone that you really like and respect, sometimes there’s the opportunity to follow that person, right? If you think that that’s required. Or what you also can do is try to consider is the new person that you’re going to be working for, could they also be an advocate and a mentor for you, right? So then you have now two people in the organization that really respect and care for you just as you respect them. And so it’s really about partnering with the person that’s managing you to try to see if you can establish that kind of trust or relationship where you’re allowed to take risks and be creative. And in return, you get support and the ability to take on more.

Kellee Van Horne: And so if it doesn’t work out, that’s fine. There’s literally millions of jobs in the world. So don’t feel like you have to nail it every single time. But as you’re thinking about the next thing after that reorg happens, just keep in mind for who’s going to be the next person that I want to work for. I’ll go really quickly to the rest of the skills that I would recommend focusing on and then would love to go to questions again. So we talked about making it specific and personalized. One thing that I’ll definitely say since I’ve been managing for quite a few years now is that almost everyone that I’ve managed on the client success side, customer success side, has expressed an interest in being a manager at some point. And so everyone has said, “My next play, my next thing I want to do is manage someone or coach someone. I really love doing that.”

Kellee Van Horne: And I really appreciate it because it definitely demonstrates that the people that work in our organization care about others, right? It’s a quality and a trait that you really want to have in your employees. But the challenge is that it’s not differentiated at all, right? And so if everyone’s a manager, then no one will report to anyone, right? It’s impossible to make everyone that’s good a manager on the same team. And so that doesn’t mean, right, that there’s no opportunity on our team. It just means that we need to be more thoughtful about what actual skills you want to build external to just managing.

Kellee Van Horne: And so I’ve got some brainstorm skills that might be helpful as you’re thinking about what are the skills that you want to talk about and lean into outside of maybe just growing your team, growing your scope? And so on the left, you have some soft skills that Udemy has said are the hottest skills based on the learning curriculum that people are reading.

Kellee Van Horne: And then on the right, I’ve put some skills that I think are really valuable to leaders as you get more and more senior, right? Understanding how to build a business case, understanding how to manage a P&L if you’re on the business side. Being able to lead a cross-functional project, right, is often a relevant no matter what kind of function you’re in. And then turning around failures, that’s something that’s really hard to do, but if you get good at it, it’s very, very, very valuable.

Kellee Van Horne: We talked about a few things in finding your next career opportunity. First, who? Who are you going to work for? Who’s going to be your partner as you accelerate your career? Why me? What are the things that are going to allow you to really crush it and build credibility in your role so that when it’s time for what next, people are already looking at you and thinking about how they can help you get to the next level?

Kellee Van Horne: It’s really, really simple in a lot of ways, but I think that it’s probably the most foundational advice that I can give and the things that I say over and over again when you have the chance to meet me one-on-one. Hopefully, this is helpful to everyone. I’ll shift back to questions because I think I have one minute. Let’s see if there’s one more that I can answer. How can people who are introverts do this? Ah, so that’s an interesting question. I think I would consider myself to be an introvert honestly.

Kellee Van Horne: I guess if you’re defining introvert as someone that doesn’t like spending time with other people or feels uncomfortable spending time with other people, I would definitely encourage you to continue to work on that skill in a safe space with a friend, because so much of business, so many opportunities come from the people that you know, right? And so you have to have at least some minimum level of rapport and then also understanding with the people around you to be able to be thought of in the moment, right?

Kellee Van Horne: It’s really hard for people to think of you and think of you for opportunities if they don’t actually know what you want to do next. And so not to say that you should change being an introvert because that is who you are, but rather think about how do you make it so that people can get to know you and know what you like to do so that they can think of you in the future? And I think that timer told me I was at time, so I will stop now.

Angie Chang: Perfect. Thank you, Kellee. There’s so many questions for you in the chat, in the Q&A. If you have a minute or two after this, feel free to pop in the chat and answer some.

Kellee Van Horne: Oh, sure. Yeah, I’ll answer them.

Angie Chang: Thank you so much. That was excellent. I think a lot of people felt very heard and helped, and we are a lot of introverts here at the Girl Geek X team, so we completely empathize that it is possible to do many things as an introvert. So definitely.

Girl Geek X Elevate 2021 Virtual Conference

Like what you see here? Our mission-aligned Girl Geek X partners are hiring!

Host an Elevate virtual viewing party to celebrate International Women’s Day with Girl Geek X this March!

  1. GET THE WORD OUT. Tell your friends and co-workers about our 4th annual Elevate virtual conference livestreaming on March 8, 2021 in celebration of International Women’s Day!
    •  SHARE THIS CREATIVE on social media, in a Slack channel, etc.
    • Spread the word: In addition to emailing the colleagues you work with directly, consider creating a calendar invite, posting on Slack and to your internal bulletin boards, ERG groups, Chatter, LinkedIn, etc. We welcome all genders and allies – this event is relevant to everyone!
  2. PUT IT ON THE BIG SCREEN. Connect your laptop to a projector or HD television. Try a VGA cable to connect to a projector, or an HDMI cable to connect to your HD television. Crank up the sound. Enjoy!
  3. SHARE THE CONFERENCE LINK (ELEVATE.GIRLGEEK.IOso everyone can tune in from their home or couch, and soak up the learnings!

Tips to make your Virtual Viewing Party an even bigger hit:

  • INVITE WOMEN ON YOUR COMPANY’S LEADERSHIP TEAM to kick off the viewing party.
  • HOST AN INTERNAL Q&A, FIRESIDE CHAT, OR LIGHTNING TECH TALK after Elevate ends onscreen.
  • TAKE NOTES DURING THE CONFERENCE. Start a discussion about topics relevant to your team and your company, and make a note of any that aren’t addressed during the webinar. You might decide to host an internal event to dive deeper into those topics at a later date.
  • SHARE A SELFIE! Show us your viewing party so we can share in the excitement. Take a picture and tweet at @GIRLGEEKX using hashtag #GIRLGEEKXELEVATE and we’ll retweet.
  • MAKE IT FUN! Encourage attendees to mingle online and discuss the sessions, and ask each other questions. Have fun and make sure everyone feels welcome.

Special THANK YOU to our SPONSORS!

Our ELEVATE SPONSORS are ACTIVELY HIRING – CHECK OUT THEIR JOBS HERE!

IF YOUR ORGANIZATION IS INTERESTED IN SPONSORING THE CONFERENCE, FEATURING YOUR COMPANY’S SPEAKER, OR PUTTING YOUR COMPANY’S JOB LISTINGS IN FRONT OF THOUSANDS OF MID-SENIOR LEVEL WOMEN IN TECH, EMAIL US AT SPONSORS@GIRLGEEK.IO TO GET INVOLVED. CHECK OUT THIS VIDEO. THANK YOU!

CELEBRATE INTERNATIONAL WOMEN’S DAY WITH THE GIRL GEEK X COMMUNITY!

Gap Inc Girl Geek Dinner Panel Discussion (Video + Transcript)

Like what you see here? Our mission-aligned Girl Geek X partners are hiring!

Transcript of Gap, Inc Girl Geek Dinner – Panel:

Angie Chang: Welcome, everyone, to the final Girl Geek Dinner of 2020. We are really excited to have an evening with Gap girl geeks!

Sukrutha Bhadouria: So let’s end this year on a great happy note.

Teniola Adedipe: Hi, everyone. I just want to thank you for joining us. So we have three female leaders from our technology team who are leading the way in innovation. We’re excited to really share with you how we’re leveraging the power of our tech platform. And how do we win in a challenging marketplace?

Suja Ramachandran: It’s such an interesting field to be in because it’s changing by the minute. And as all of you have seen this year, it’s changing even faster than that. So how can I learn the fastest, build my career, and be able to provide value? That’s what I was looking for, the connection. And then Gap called.

Shruti Merkhedkar: It’s very important to have good people at work because that’s pretty much your second family. I am a mom of two kids so I have two little ones. And I had both my kids while working at Gap. So having a good work-life balance was very important for me. And I would say at Gap, I was very lucky to have great bosses, great mentors who always supported me throughout.

Belisa Mandarano: In every team that I had a chance to be a part of, you really build a sense of community with that team. And it really feels like a family.

Teniola Adedipe: What advice would each of the panelists have for other females looking to grow their career in tech?

Belisa Mandarano: This should be an even playing field. And everyone has a voice. And you should feel empowered to use that voice.

Suja Ramachandran: Bringing your colleagues along in that conversation, going past the fear to speaking up and then bringing also other women along who you see are hesitating is a big piece of creating that change in the industry.

Shruti Merkhedkar: For me personally, it’s very important for me to learn something new every year. So every time I went to my boss and I was like, “I want to do something new.” And I got it. So the opportunities that were presented to me were so exciting.

Sukrutha Bhadouria: This is just meant to be another way for people to feel like they can meet other people who are like-minded. And sponsoring companies can meet these amazing people. And so this way you have an in into the company. And you’re not just waiting to be approached when you want to make that career change or that job change.

Angie Chang: Welcome, everyone, to the final Girl Geek Dinner of 2020. We are really excited to have an evening with Gap girl geeks. My name’s Angie Chang, I’m the founder of Girl Geek X. We’ve been doing Girl Geek Dinners in the Bay area for almost for 14, 15 years now. But what we really love to do is keep coming back and going to different events and meeting other amazing women in tech and retail and biotech. And learning about all the new things out there, because we’re always on the cusp of something new. Like this year it’s vaccine or AI. And then the next year we’re always, I think, learning. And that career development part is really important. Especially when you’re going into your 10th, 15th, 20th year on the job. It’s really good to also give back and get to know the next generation of women coming up, as well as support those in our ranks. So here is Sukrutha who is my co-organizer and co-founder of Girl Geek X. And I’ll let her introduce herself.

Sukrutha Bhadouria: Hi, everyone. Welcome, just like Angie said, to our final Girl Geek Dinner for 2020. As some of you might know, this was something that–we live in a world now where it’s possible for us to turn our events virtual. So this has been wonderful. At least Angie and I, when we would be driving all around the Bay Area to get to a dinner, we’d reflect on what our wins had been. We’d give each other inspiration. And so this is just meant to be another way for people to feel like they can meet other people who are like-minded. And sponsoring companies can meet these amazing people like yourself. And attendees can get to know about a company before even joining the company or interviewing at the company. They get insight into what it’s like to work at the company.

Sukrutha Bhadouria: And so this way you have an in into the company. And you’re not just waiting to be approached when you want to make that career change or that job change. And so always, always be on the lookout for yourself. Build your network, build your knowledge base of what companies might be… the ones that you might want to work at. So whenever you’re ready for that change, you already know what your shortlist is.

Sukrutha Bhadouria: 2020 has been such a challenging year for everyone. Lots of blessings as a result of us working from home and not in an office, but also a lot of challenges. And so let’s end this year in a great happy note. Thank you so much to Gap for sponsoring. And as you all might have seen, we also do virtual conferences. And so if you’d like your company to participate in the conference, do reach out to Angie and I. Our contact details are on the website girlgeek.io. And we’d love to partner with you. That’s it. Angie, do you want-

Angie Chang: Yeah. So a little bit more. We have our annual virtual conference coming up on March 8th. It is going to be our fourth virtual conference. And the theme is resilience. And we’re really looking and reflecting and thinking about how we’re going to dig in our heels and stay in the game for the next 20 years. We keep hearing that a problem with women in tech is that we’re not retained. So we’re really working on how we can be more resilient ourselves, as well as continue to help mentor and support each other through our careers.

Angie Chang: And one more thing. Let’s see, we have podcasts, we have great schwag on our website. And we’re always excited to hear your questions. So please, please ask them of our panelists tonight, put them in the Q&A below. There’s a Q&A feature. You can submit your questions and chat with other attendees. So right now I’m curious if you can drop in the chat right now, where you’re Zooming in from, so we can say hi to you. Awesome. A lot of the West Coast.

Sukrutha Bhadouria: We see people who have dialed in from Pleasanton, LA, Menlo Park. I wonder who’s the furthest. Half Moon Bay.

Angie Chang: So we have a very strong Bay Area presence. It used to be called the Bay Area Girl Geek Dinners. But now we’re just Girl Geek X. X is a variable for all the different things that we’re doing. And we’re always listening and talking about what’s next. So please keep us in your minds in terms of what you’re working on next. We are always thinking about how we can best support all the girl geeks out there with events like this, our virtual conference, and other things to be developed in the future. So, I guess, we’ve gone on long enough.

Angie Chang: And we are really excited to introduce you to a panel of Gap Inc. girl geeks tonight. So Teni is going to be our moderator. She is the head of operations for Gap special projects where her responsibilities include developing and implementing operational plans, leading and buying inventory, and much more. And before this, she was on the data and analytics team. Before she joined Gap, she spent time in the retail industry, both as a consultant with McKinsey and directly with retailers like Levi’s and Bed Bath & Beyond.

Teniola Adedipe: Great. Thank you so much for introducing me, Angie. So hi, everyone. I just want to thank you for joining us. As Angie mentioned, my name is Teni and head of operations for special projects at Gap. So just wanted to give you guys a couple of things about me before we introduce our three amazing tech leaders who are joining me. And I will introduce in just a couple of minutes. So just want to give you guys the reason why I’ve stayed in retail. And I’ll make sure each of our panelists also answer the same question. So you guys get an idea as to why we love working at Gap.

Teniola Adedipe: So for me, I love retail because it’s tangible. I think there’s very few industries that you can be in and actually touch, feel the product and what you’re working towards every day. I love going into the stores, talking to customers. And all of those reasons are the reasons I stay in retail. So, I think, particularly why I love Gap, one, is just the fact… the people. Everyone that you’re going to meet today is amazing. And all of my colleagues that I’ve worked with at Gap have just been awesome. So, I think that, in addition to the fact that Gap is one of the few places, I think, I can truly be myself. I can bring my whole self to work. And things that I’m involved in inside of work and outside of work, I can do at Gap.

Teniola Adedipe: Another thing that I do with a lot of my time is I’m actively involved in our employee belonging groups. And I’m actually the co-chair of our African-American network group. So I’m actually the chair based out of New York. And we have another one based out of San Francisco. So the fact that I’m able to do a job… used to be in data and analytics and spent a lot of my time there focused on customer analytics. But also spend a lot of my time really giving back and really trying to improve the community at Gap is really special to me. And that’s why I love Gap.

Teniola Adedipe: So I’m going to transition onto our three female leaders. So I will introduce you to them now. So we have three female leaders from our technology team who are leading the way in innovation for our global portfolio brands. So we’re deep in the holiday season right now. So everyone is super entrenched in their work. We’re just coming off Black Friday. So we’re excited to really share with you how we’re leveraging the power of our tech platform. And how do we win in a challenging marketplace?

Teniola Adedipe: We’re also going to spend some time with you guys really just getting their best advice on how to navigate a male dominated industry. So, really excited that we’re here to talk with you at Girl X Geek. And we’re going to kind of jump right into it. And then at the end of our Q&A, we will make sure that we leave time for all of us to answer questions and talk to you guys directly. So please drop questions in the Q&A. We’ll be taking them near the end. I’m looking forward to seeing all of your questions. So with that said, let’s jump right in.

Teniola Adedipe: Would love for our panelists to kind of show their faces. So we have Suja. We have Shruti. And let me make sure. And we have Belisa. So, I think, those are the three. So who wants to start first? I guess, Belisa you’re first on my screen. So why don’t you tell us about yourself.

Belisa Mandarano: All right. Can you guys hear me okay?

Teniola Adedipe: Yeah.

Belisa Mandarano: Awesome. Hi, my name is Belisa. I’m Director of IT Operations. I oversee the change management and IT service level management teams at Gap. I have been working at Gap for about 13 years, a little over 13 years actually. I started working in Old Navy’s online division. And then made my way over to the IT division about eight years ago. So some of the things that I’m doing in the day-to-day is overseeing the daily pipeline of technical platform changes that get made across all of Gap Inc. And so myself and my teams–they are the change gurus and folks who shepherd all of those changes through the organization to make sure that the changes that we’re making across the platform, that we are reducing risk as much as possible. And that we’re making sure that everyone is aware of what’s happening across the platform. That’s me.

Teniola Adedipe: Great. Thank you for introducing yourself. And, Suja, you’re up next.

Suja Ramachandran: Hi, everyone. I’m Suja. I lead the product team that powers our loyalty program at Gap. I love what I do at Gap. And I’ve been here about three years. And in that time I’ve worked both in the supply chain group, as well as the digital group. And loyalty has been in the digital group. What I primarily do is I look at both our credit card program and the program we have, where you can earn points and you use your rewards in the stores. And I try to make sure that the best experience comes to life in everything that you do. So I love what I work on. One of the biggest things that I love about it is very similar to what Teni talked about is how do you really connect with our customers? How do you find out what they want, anticipate it, and bring it to life? And how do we do that with technology?

Suja Ramachandran: So transitioning from supply chain to digital was a big change for me. But it really opened my eyes to we can do anything. So how do we take what we’re really good at and bring it to life regardless of the domain we’re in, and the industry we’re working in is what I like to do with mentoring those that I work with at Gap. One of the things I love at Gap is that I get to not just mentor girls outside of Gap, but mentor employees within. To figure out how do we get a career path for everyone? And how do we get people to be really curious about what’s around them and bring what they enjoy to life? So just a little bit about me. I’ve only been here about three years, but I’m really excited about what I’ve worked on and what’s to come.

Teniola Adedipe: Great. Thank you so much, Suja. And last but not least, Shruti, you’re up.

Shruti Merkhedkar: Thank you, Teni. Hi, everyone. First of all, super excited to be here. So thank you, Girl Geek, for giving us this opportunity today. Can’t see all of you, but just happy to hear so many voices after almost 10 months of lockdown. So this is a good change. And a little bit of background about myself. I’m originally from India. Did my schooling there, did my undergrad there. Came to US in 2006, came as a consultant for Gap. And then decided to stay here. So it’s been 14 years. So it feels like forever. I love working here. As Suja and Belisa said, it’s a great place to be. And I started my career in Gap as a systems analyst. And currently, I’m working as a senior director in the cloud strategy and services space. So, happy to be here.

Teniola Adedipe: Great. So let’s jump right in with our questions. So I know everyone mentioned how long they’ve been here. So let’s start with Suja who’s been here about three years. What made you decide to switch to retail and come to Gap?

Suja Ramachandran: That’s a great question. I would love to say it was a part of this master long-term plan that I’d charted out, but life doesn’t work that way. So for me, I was looking for, not just a challenge, but I wanted to connect the dots with what I was passionate about, what I was good at doing, and what I had never done yet. And my background is primarily in supply chain, but in the technology sector from a services perspective. So I’d worked in B2B technology. I’ve typically been the vendor. So a lot of you on the call know what that is. So you provide the services or software for others.

Suja Ramachandran: What I wanted to do is connect my background in product management, and supply chain, and solving problems, and get closer to the customer. And I knew where I could get exposure to something I’ve never really known before was in retail. It’s such an interesting field to be in because it’s changing by the minute. And as all of you have seen this year, it’s changing even faster than that. So how can I learn the fastest, build my career, and be able to provide value? That’s what I was looking for, the connection, and then Gap called. So when I came to Gap, I was really able to bring that to life. But that transition was something I knew I wanted to make. I just didn’t know how it would come to life. So I was so happy when it came to life at Gap.

Teniola Adedipe: Perfectly serendipitous, love that. So we’ve got someone who’s been here three years. And then we’ve got people who’ve been here more than 10 years. So, Shruti and Belisa, what’s kept you here all this time? Shruti, why don’t you go first?

Shruti Merkhedkar: Sure. So for me, there are two main things. First, is the people. It’s very important to have good people at work because that’s pretty much your second family. I am a mom of two kids so I have two little ones. And I had both my kids while working at Gap. So having a good work-life balance was very important for me. And I would say at Gap, I was very lucky to have great bosses, great mentors who always supported me throughout. So that definitely, was priority number one.

Shruti Merkhedkar: And then second, for me personally, it’s very important for me to learn something new every year. So every time I went to my boss and I was like, “I want to do something new.” And I got it. So the opportunities that were presented to me were so exciting. It kept me current. And that’s what kept me here. So, love everyday working at Gap.

Teniola Adedipe: I love that. So, Belisa, what about you?

Belisa Mandarano: For me, it’s been a very similar journey. When I started 13 years ago, I started in the online division. And the job that I was doing there was related to bringing marketing content to life on the websites. And after doing that for a while, I was like, “I really want to learn more about what happens on the backend side of things.” And so every time I looked and jumped to a different role… because being there that long, you have the opportunity potentially to move to different types of roles. So for me, it was really about building new skill sets. And trying to figure out, “What’s the next challenge for me? How can I solve these problems?” And in every organization, there’s some sort of problem to solve. And that was something that was really exciting for me. I was able to find those opportunities at each step in the road.

Belisa Mandarano: And then of course, both Shruti and Suja, they mentioned people, the people is key. In every team that I had a chance to be a part of you really build a sense of community with that team. And it really feels like a family that you’re with. So being on the online side or being down in the tech side there are so many people who rally together to make you feel like you’re family. And that was something that was really important for me, as well.

Teniola Adedipe: That’s great. Thank you, guys for all your answers. So want to make sure that we’re involving our attendees here. I’m going to ask you guys a question, so I’d love you guys to answer in the chat. How many times have you actually changed career paths or taken on a new role? So just put the number in the chat. It can be one, it could be five. Would just love to get an idea how many times you guys have changed. All right. We’ve got five. Five, two, four. All right. So we’re kind of in the five range. We’ve got a six. Okay great. So we have a huge range of people on the call with different… they’ve taken many different roles. Because clearly people have changed from all the way up from zero all the way up to six is what I’ve seen kind of the highest in every few years.

Teniola Adedipe: I think, the thing that’s great is that we’re a big company at Gap Inc. And there’s a lot of opportunity to take on new roles and career paths. Even myself, I’ve had the amazing opportunity to go from data and analytics, which I love, doing customer. And then actually, switching to an operations role. So I’m able to actually stay at the same company and take on a completely new career path. So I wanted to make sure that we gave Shruti and Suja the opportunity to tell us about Gap Inc. and how it’s helped to foster their own growth and development. So, Shruti, would you like to go first?

Shruti Merkhedkar: Sure. As I said, I started my career in 2006. So I started as a systems analyst in Ohio supporting the warehouses. And as I said, every year I wanted to do something new. Gap gave me all the opportunities that are possible whenever I thought, “I want to get trained on a certain technology to stay current.” That opportunity was given to me. In fact, I did my MBA staying with Gap. So it definitely, helped foster my growth.

Teniola Adedipe: That’s amazing. And even myself, I actually learned how to code when I was at Gap. So able to take part of a bootcamp. And then actually, was able to apply my knowledge. And I work with data scientists every day, or used to. And they were even very surprised at the fact, they were like, “When did you just learn how to code?” And they were like, “How are you so good at this?” And I was like, “See, this is what you can learn at Gap.” So just with that story, we’d love to hear, Suja, how has Gap Inc. helped foster your own growth and development?

Suja Ramachandran: It’s a great question. One of the reasons I also came to Gap is Gap is not afraid to take risks. And that was something I was looking for from a career perspective, a company to go to that be at risk taking on me, my career, as well as the technology I’m working on, investing on different things. How can we take those risks? Because I was working at a startup at one point, too. So I wanted the startup mindset, but the risk taking an investment of a company like Gap. Because there’s a safety net there too.

Suja Ramachandran: So when I came to Gap working in supply chain, being able to invest in different robotics and automation, and supply chain is something I was very interested in. And it was one of those things where you could dive right in. And it wasn’t that, “You’re new and you can’t be a part of it.” It’s, “What ideas do you have? Bring it to the table. Be curious, bring your ideas, talk about the business case, tell me what investment you need. Let’s try it.” That is what I wanted to hear. And it opened up my eyes to what you can try, because Gap is all over, it’s huge. So you can try a lot of different things. And there’s multiple brands as well. So you can try different flavors of what you want to do.

Suja Ramachandran: A part of that growth… another thing I really appreciate about Gap is my leadership teams were thinking about my growth before I asked about it. So even before I could say, “What’s next?” They went, “How about digital? How about leading the loyalty team?” And I said, “Let’s go, let’s do it. Let’s try.” So I love that that risk taking component is not something that requires me to step up. But the company comes forward and says, “How can we help you take those risks?” So that’s something that’s helped me from a career development. Because there’s always a little bit of fear there on what’s next and how am I going to cross that next boundary? But being able to do that with the community that’s there at Gap has helped me a lot.

Teniola Adedipe: That’s a great kind of call out. I’m sure so many people who’ve switched careers or changed roles understand that fear that comes with trying something new. So, really great for you to highlight that, Suja. So I’m sure everyone here doesn’t necessarily think of technology when they think about retail. So what makes working in tech in the retail industry so exciting? So, Belisa, can you help answer that question first for us?

Belisa Mandarano: Sure. What’s exciting for me is learning all about what happens behind the scenes when we implement technologies that help out the customer. So some of the technologies that we have are like ship from store where we’re basically utilizing our stores as little mini DCs, or distribution centers. Other things like buy online, pickup in store, these are technologies that are across the industry. But when we look at how we implement them at Gap it’s so interesting. And being in the IT service management team I get to see how it starts right from the beginning all the way to the end, which is super, super cool.

Belisa Mandarano: So from the moment that we actually procure hardware that’s going to run the applications that these live on. That’s a part of the pipeline in getting this to deployment. And then also working with all of the teams behind the scenes to make sure that when those final deployments are getting ready to go, that they go as seamless as possible. So for me, that’s what makes it exciting for me.

Teniola Adedipe: That’s great. So would love to shift gears a little bit and talk about our favorite topic of 2020, the pandemic. So as you can imagine, everyone’s shopping online, we’re all shopping online. I shopped online yesterday. And you just can imagine we’ve seen a huge growth in the number of online customers. So it’s about literally 165% is what we’ve been seeing already. So would love to get your thoughts on how has the pandemic shifted the work you’re doing? And I would love the panelists to even talk about how has the pandemic shifted the work you’re doing? And just how things are changing for you? Just as our panelists are answering the same question. Shruti, would love your thoughts on how the pandemic has shifted the work that you’re doing day-to-day.

Shruti Merkhedkar: Absolutely. I would say the whole retail industry is going through a major transformation with this pandemic. There are certain features that Belisa talked about ,ship from store, buy online pickup in store. All of these are new features that were introduced. And given that I’m primarily in the tech space, the biggest shift for us was that this year 40% of sales were comprised on our online platform. And that’s a big shift. When we started the online platform, it used to constitute 10% to 20%. Now it is going neck to neck with the stores so that’s a major shift. A lot of emphasis is being given to tech. And being in cloud strategy, I’m just super excited about all the innovation that we are planning to do in the coming year. So very, very exciting times for tech, I must say.

Teniola Adedipe: Love that. So speaking of tech, I think, all of our panelists have wonderful, amazing careers in tech. But we all know, as I’m sure all of our panelists know, tech is a very male dominated industry. What advice would each of the panelists have for other females looking to grow their career in tech? I want everyone to answer this question because I feel it’s super important. So let’s start with you, Suja.

Suja Ramachandran: Sure. No, it’s a great question. I would say a couple of different things. What’s helped me a lot… and I go back to, I think, this theme of resilience. There is this concept of being careful with what you say, being careful about speaking up. And it being challenging sometimes in a room of looking around you and it’s all male. That’s happened in every role I’ve ever been in. At some point, it makes you pause for a minute. And I don’t know why. It’s not something I’ve ever looked at going, “Why should that stop me from asking a question?” The challenge is always powering through it and just asking it. In the end of the day, if you can speak up regardless of the audience, regardless of who’s in the room, regardless of the fear that you may feel about speaking up, that’s always going to move you forward. But you have to get past that feeling.

Suja Ramachandran: And what you should also recognize is that when you look around the room and you find that you are the only one, always be thinking about, “How do I change that status quo? And how do I make sure you’re not the only one thinking that?” So something that opened my eyes is I’m speaking to a male colleague one time about it. And sharing that I was thinking that way. And he said, “That never even occurred to me.” He said, “I’m sitting in a meeting with 50 men and one female.” And never did he look around and say, “Wow, that’s odd. Maybe it shouldn’t be that way,” but I did. And I thought that in every meeting I’m in.

Suja Ramachandran: How do we also change the conversation where it’s not the lone female thinking that, but it’s every member of that 50 person meeting that thinks that. And says, “How do I change the status quo?” So bringing your colleagues along in that conversation, going past the fear to speaking up. And then bringing also other women along who you see are hesitating is a big piece of creating that change in the industry that’s helped me along the way. I’ve had other women who’ve paused and said, “Suja’s trying to say something, let her speak.” And that’s been something that’s opened my eyes to how much it matters. So those are a couple of things that’s helped me along the way.

Teniola Adedipe: It’s great. Let me see, Shruti, why don’t you go next?

Shruti Merkhedkar: Sure. That’s a very good question and a very important topic. I’m sure all of us women go through this through our journey. So my advice based on my experience too all my girlfriends here today. First, the fact that probably you are the only woman in a room full of men, do not let that affect you. Why should it matter? It just should not matter. In fact, you should feel empowered that you are driving the show in a room full of men. So use that to your advantage.

Shruti Merkhedkar: And the second piece of advice that I have, which is more important than the first one is help other women. Help them grow, help them learn, hire more women. And I practice that personally. So we need to look after each other. And that’s what my advice would be.

Teniola Adedipe: That’s great. It’s a great answer. I think looking after each other is super important. And, Belisa, what about you?

Belisa Mandarano: What I would like to say about that is sort of piggybacking off of what Shruti and Suja already said. But I tend to look at this from this should be an even playing field. And everyone has a voice. And you should feel empowered to use that voice. Because what you’re thinking at a particular time, if you’re sitting in a meeting. Regardless if it’s a meeting full of men or a meeting full of women or co-ed you should feel empowered to put your ideas out there. Because that is how really great things happen is when you put new ideas out on the table that maybe other people haven’t thought of. Or maybe other people in the room have thought of the same thing, but they’re too afraid to speak up. So feel empowered to use your voice is what I would say.

Teniola Adedipe: No, I think that’s great. And actually, it’s a great transition into our next question, which is about self-advocacy. Self-advocacy is an important skill to develop a career. What’s your advice for others on that topic? Belisa, I’ll start with you because your answer just kind of transitioned perfectly into that.

Belisa Mandarano: What I would like to say about that is… so when you’re using your voice to get what your ideas are out there… I’m sorry, can you repeat the question one more time?

Teniola Adedipe: Sure. Self-advocacy.

Belisa Mandarano: Oh, self-advocacy. So what I was going to say about that was that there was a time when I was not going to be able to make it for a meeting. And it was a really important meeting with leadership that I really had some ideas that I wanted to put out there. And some feedback that I wanted to give about how we were operating. And I wasn’t going to be able to make the meeting. And I was so upset about not being able to make it. And, I think, Shruti was one of my partners during this timeframe. And so I started brainstorming about how I could potentially get my feedback into that meeting so that my voice could be heard. And what I did is I wound up making a video expressing all of the things and the feedback that I wanted to be able to present. And the video actually got wound up being played in the meeting. And there was some really great stuff in discussion that occurred as a result of me bringing my feedback to the table. So that’s what I would say about that.

Teniola Adedipe: Great. So, Suja, I’ll pass it on to you. Do you have anything to say about self-advocacy?

Suja Ramachandran: Yeah, I had a mentor once tell me that, “There is not ever going to be another voice marketing you, other than you that’s better than you marketing yourself. There’s just not, it’s never going to happen. So you’ve got to be the first person in line knowing how to market yourself. And there’s a certain power in that.” And so one thing I encourage everyone to do is know how to market yourself. And be very prescriptive to the audience you’re marketing to. Because the other thing is, from a self-advocacy having the same statement on how I present myself to everyone doesn’t work. Having a great pitch line, one liner pitch line about myself doesn’t work. It has to be very specific to what I’m trying to get across in terms of a point. Am I trying to get a role on a project? Am I trying to develop my career? Am I trying to get a new mentor? Do I want a pay raise? Do I want a promotion? Depending on what I want, my pitch might be a little bit different. But I have to know how to advocate for myself in these different roles.

Suja Ramachandran: One of the things I did find just from a professional growth perspective is, there weren’t a lot of tools out there to tell me how to do that. What there were tools on is, there’s a lot about how you market yourself from a resume perspective on interviews, et cetera. But once you’re in a company, how do you network and advocate for yourself in the right fashion with the different people? It’s something you learn almost yourself or you have to learn through mentors and network, especially your female network. And that took a long time for me. But once I was able to do it, you start finding the pattern that it works. And when it works, you find out how it works and you grow on top of doing that. But self-advocacy, incredibly important. And not relying on others, just others, to advocate for you, it’s so powerful in terms of your career.

Teniola Adedipe: That’s great. Thank you so much, Suja. And, Shruti, anything you would like to add about self-advocacy?

Shruti Merkhedkar: Suja, you took the words away from me. I just want to say that if you don’t ask for it, you don’t get it. So go ask for it. And I have a very funny but interesting example to share based on my personal experience. So when I was working as a systems analyst in Ohio so my ex-boss, who wasn’t my boss then, he visited me from San Francisco in Ohio. So I was very excited to meet this cool team who has come from the headquarters. And I was like, “Tell me what’s happening.” And I wanted to learn all about what happens in the headquarters. And then I didn’t know how to tell him that I want more work. I want more interesting work.

Shruti Merkhedkar: So I just went to him and I said, “I have nothing to do. I need more work.” And he till date uses that as an example. And he’s like, “This is the first person in my life who has come to a person who’s senior to her and told him that she doesn’t have anything to do. She wants more work.” And as a result, I got promoted. I got a team. So the team that I was working in, I started leading that team. So I don’t know if it’s self-advocacy, but whatever it was just be honest and just ask for it. Go get it.

Teniola Adedipe: That’s amazing. We actually have a question in the chat saying, “Do you have good women role models in your current roles?” I think this is a good kind of segue talking about mentors. So mentors have been a huge part of my career. And they’ve helped me as I’m transitioning and thinking about what I want to do next and how do I get there? And I’m sure a few of you also have mentors. Would love to kind of hear from Belisa about mentorship. So why do you think mentorship is important? And what have you gained from it?

Belisa Mandarano: I’m actually a really huge advocate for having mentor and I’m going to make that plural mentors because I’ve had a few in my time. And I’ve found that the best mentors are folks who are not in the same industry as you are. And the reason that that is, is you get really caught up in the day-to-day work of what you’re doing. And the folks that you’re working with also are sort of in the same environment. But if you have someone who is maybe from the outside or from a different industry to talk to and discuss some of the things that are happening in your space, they can provide an unbiased perspective that can really help you think in different ways about how to tackle maybe an issue that you’re dealing with. Or maybe even how to maneuver career wise where you want to go based off of their experiences in other areas.

Belisa Mandarano: And what I would say about that in addition to that is that a good mentor for me, has always been someone who asks you questions to help challenge your thinking. And also gives you homework. So every time I have a session with one of my mentors, they usually ask me to take something away and go figure out a particular thing. If it’s something that I’m struggling with they’ll give me some homework. And then the next time that I meet with them we sort of have that conversation. And they are also learning from you because maybe the things that you’re dealing with in your particular area is not something that they’ve dealt with. And so it’s really great to have that connection, and you’re sharing back and forth with each other.

Teniola Adedipe: I love that. Thank you so much for that response on mentorship. It seems you’re very passionate about it and very involved with it with your own mentors. So I know we’re running up against time. I’m going to combine our last two questions for you guys into one. I’d love every single person on the panelists to answer this. So the first question that I’d like you guys to answer is, what piece of career advice that someone has given you that’s really stuck with you that you would like to share with all of our attendees today? And because everyone I’m sure wants to know, are you hiring? And what do you look for in a candidate? So if each person could answer those two questions. We’ll just go in a round robin. And then we’ll open it up to Q&A. So let’s start with, Suja.

Suja Ramachandran: Great. I think, what’s helped me it’s when I’ve been concerned… I’ve had about five or six career shifts that have come through with different companies, different things where I’m trying to seek, “What do I want to do?” I’m always striving for figuring out a challenge that I’m passionate about, but that I want to continue learning. And that I feel like I can keep growing in. When I start connecting the dots to say, “Do all of these make sense together? And am I doing things that are too disparate from each other?” I had a mentor give me advice that really helped. That said, “It’s not about connecting the clear dots, it’s about connecting the passion.” Figuring out you may have done a disparate number of career choices. But figuring out what you loved about every single thing you did should help you get one step closer to the next thing that you love doing.

Suja Ramachandran: And at one point you might find a position you want to be in for 20 years, but you also may not. And you might want to keep shifting. And both directions are okay. And that opened my eyes because at some point I would waver between, “Am I doing the right thing? Am I changing roles too many times or too many companies?” And that made me not just feel great, it made me feel like I had a plan all along, and this was what it was. So I try to connect those dots.

Suja Ramachandran: In terms of hiring, I do want to say, I love curiosity. I’m a just innate curious person, but when I’m hiring, it’s not necessarily I’m looking for someone who has skill one, two, three. I’m always looking for passionate, curious people, because that is really hard to teach someone. You can’t teach someone curiosity and drive. You can teach someone a lot of other things. But that thing when it comes to being curious and trying anything to try to get to a solution or to the next step, that’s really hard to teach someone. So that’s what I look for, that passionate curiosity and drive. Bring it to the table, we’ll hire you. It’s less about the skills and that you’ve got exactly what Gap needs. You’ve got curiosity we need you.

Teniola Adedipe: Perfect. So I want to be on Suja’s team. I think I’m passionate and curious.

Suja Ramachandran: You’re hired.

Belisa Mandarano: I think I want to be on Suja’s team.

Suja Ramachandran: Fine, we’ll do it.

Teniola Adedipe: Exactly. Great. So, Shruti, you’re up. So would love to get your piece of advice that you would like to share with our attendees today.

Shruti Merkhedkar: Yes, absolutely. And it ties back into what Suja said. So two advice. One, knowledge is power, so keep learning, keep growing. Never get comfortable with status quo. Always challenge it. And second piece of advice that has helped me grow as well in this company is don’t be a problem spotter, be a problem solver. Get things done. That always makes you stand out. Because believe me, it sounds very simple, but there are not many people out there who want to make it happen. They just want to play the victim card. And that’s where, I think, women have that strength. That’s where women stand out. So get things done. So that’s my career advice to all of you.

Shruti Merkhedkar: And in terms of hiring, I’m not hiring right now, but I will be hiring in the future. So I am looking for cloud strategy specialists. Someone who’s trained in Azure, preferably, GCP would be a good plus to have. So any cloud exposure that you have, interested in all cloud experts out there, reach out to me.

Teniola Adedipe: All right. So if you’re interested in the cloud, Shruti’s your gal. And last but not least, Belisa.

Belisa Mandarano: Hi. So for me, I think, I would say a couple of things. Don’t be afraid to take risks. And don’t be afraid to get your hands dirty. So one of the things that’s really helped me along the way is I really want to get into trying to figure out how things work. And being down in it with my team. Because it’s really hard for me to lead a team if I don’t really understand the struggles that they’re going through. And so, typically, what I’ve done is come up, I’ll come into a team, and if it’s something that’s related to managing a project, I’ll manage a project on my own just to see like what it really means and what they’re going through. And so that’s what I would say. I would say don’t be afraid to take risks. And don’t be afraid to get your hands dirty and get right in it.

Belisa Mandarano: In terms of hiring, I’m not hearing at the moment. I hope to be hiring. If I were hiring, I would be looking for folks in the IT service management space. With folks who have a change management experience and service level management experience. In the service level management space, there’s a lot of data analysis that happens and coordinating and communicating with multiple business partners across the organization. And so if you have those skills, would love to hear about it.

Teniola Adedipe: Love it. So just want to thank our panelists for the lovely questions they’ve answered and the energy they’re bringing to this. So we’re not done yet. So we have our last 15 minutes. So what we’re going to do is actually answer your questions coming in through the Q&A. So I’m going to read through the questions and anyone who wants to answer feel free to jump right in. So our first question is from Kat. So she says, “What kinds of tech challenges do your sales associates and store managers experience? How does your team address them? And do you provide training to help them?” Would any of you guys have any experience with the store teams?

Shruti Merkhedkar: Yes, I managed the team for five years, so probably I should take that. So one of the most common issues that we used to get from stores is disconnects network issues. Because every store has a local network. And we were in this process of transitioning from the… Belisa, help me here? What were those… 4690s, the big giant… the point of sales IBM 4690s. We were transitioning from those to our cool mobile devices. So the majority of issues that we had were network related where the associates were complaining about app not loading, app getting disconnects on the 4690s or on the mobile devices. So that’s the most common complaint. And what was the second question? I think there were two.

Teniola Adedipe: Hold on. The second question is, “How did your team address them? And did you provide training to help them?”

Shruti Merkhedkar: We have a great support framework. So we have level one store support teams. So the stores call in the issues into the level one store support teams. And then so they have their run books. So they do the first level of triage for any store issues. So just to reduce the meantime to resolve an incident. So they are trained. They are very well trained on all the day-to-day issues, so they help out. If they are not able to triage and resolve issues, then they escalate it to the level two or the product teams. So the necessary advice is given to the stores, and then if they need any specific trainings they are enabled with all of that cool stuff.

Teniola Adedipe: Perfect. Thank you for answering Kat’s questions. So next question we have up here is from Jill. Her question is, “Is there a formal internal mentorship program at Gap?” Anyone want to take that? All right, I will take that one. So, I don’t believe there is a formal mentorship program. I know some of our actual equality and belonging groups, similar to the African-American network group I’m a part of have mentorship programs that they’ve built out. But they’re pretty informal. It’s really just kind of matching people who are interested in being mentors with mentors who are kind of volunteering their time.

Teniola Adedipe: I would say the thing that I’ve learned about mentorship is that it works best when it’s organic. So sometimes you don’t even know who’s going to become a mentor. It could be someone you worked with. It could be someone that you collaborated with on a project and all of a sudden, you’re getting advice from them or asking for their input. And that kind of relationship evolves over time. What I will say is that as I’ve continued to grow in my career, it’s really just having like my spidey sense of just when that’s happening. Because when that’s happening, you start to realize like, “Hey, is this someone I can kind of continue to get to know? How do I make sure I continue to nurture this relationship?” Because, I think, without nurturing it and trying to invest in it, that’s really where you start to see the fruits of mentorship. And also reverse mentorships. There’s a lot of senior people that can also learn a lot from you.

Teniola Adedipe: So while there might not be anything formal at Gap, I think, a lot of people find mentors at Gap through the way that we work collaboratively across teams, across different functions. And I think there’s lots of opportunities to find people who will help you throughout your career as you continue to grow.

Belisa Mandarano: Teni, what I would also add to that is there is a Mentorloop program that I’m actually a part of. And you can find more information. We can get that information out, right? To folks if we need to?

Teniola Adedipe: Yes, absolutely.

Belisa Mandarano: So it’s mentorloop.com. That particular program is a formalized program. And there are some folks within the Gap who are a part of that program. But the program pairs folks up with people who are out all over the United States.

Suja Ramachandran: There’s also a new tech mentorship program that’s going to be launching. It’s still early in the planning stages, but I’m very excited to be a part of that. So that’s going to be new. But we will be having a formal tech mentorship, a part of Gap as well.

Teniola Adedipe: Great. Thank you, guys for adding to do that. So I have a question for you, Suja. So we have someone who asked, “What specific challenges did you face while transitioning from product? And how did you overcome them?” It’s similar to a question that’s in the chat talking about transitioning from supply chain to PDM team. So I would say answer the challenges for both.

Suja Ramachandran: Sure. I’ll give a little bit of background there. So when I worked in supply chain originally, prior to Gap, I was in consulting. So when I worked in consulting, I worked for a company that provided product software and services to clients. So I was a consultant as a part of that. What I didn’t know at that point, I didn’t know what product management was. I’d never heard of it. Didn’t know anything about the industry. I went from supply chain to a digital shop, and I did product management there.

Suja Ramachandran: And then you start connecting the dots because in the end of the day, what comes first is your customer. What you’re trying to do for your customer is solve their problems, and then ultimately, making it the most amazing experience that they can go through. That is the job of product management, is figuring out what are the right problems to solve at the right time and providing the most value when you do it. And that process when I was able to connect those dots I went, “That’s right. I can do product management.” It’s something I’d never done before that I was able to connect the dots between a world of supply chain, that I didn’t know what product management was there. To a world of product management that I thought only meant software in the digital world.

Suja Ramachandran: And when I came to Gap, how I could connect those dots is product is the software used to power anything. So if that product is powering your supply chain, your logistics. For us, that product was the tools and automation that made boxes move in our warehouse. That got those boxes to your door. All of the software and automation that made that happen, that’s all that product management helped own, manage, prioritize, strategize, and get out the door.

Suja Ramachandran: So once you connect those dots and you realize those bolts to make that happen is the same. Anybody can do product management. Anybody can do supply chain. Anyone can do digital. You just have to connect the dots to understand how that process works. And of course, there’s mechanics to make sure there’s standardization and consistency of process, but everybody can learn that. So when I was able to transition from a domain to a specific technology, to also a specific role, it was figuring out the basics of what I knew and learning what I didn’t. And then becoming a leader in that field. So it’s something I really do encourage.

Suja Ramachandran: And I want to also circle back to, we’re hiring in product management. So please do come join product management. We are hiring product management across multiple domains within Gap Inc. And those will be posted online. But looking again for strategists, technologists, solution-oriented curious, passionate people to come join at multiple levels of experience. But product management is something you can learn, but bring curiosity and passion to the door.

Teniola Adedipe: That’s great. Great answer, Suja. So we have a question from Tiffany. “What are some things you look out for before making a career switch? How do you know if you’ve learned enough from the current position that makes you think it’s time to move on?” So we’ll open up to the group. Who would like to answer that one?

Suja Ramachandran: I can answer that. I would say when you feel like you’ve stopped learning, that’s a big thing. Also culture fit. You’ve got to feel a part of the culture of that company. If you don’t feel that you’re a part of it or can grow with it, then it’s not a match. And it’s okay if that’s what you find. And I’ve been to this part in my career where you feel guilty about leaving. I’m someone who I just get loyal to a company. I get loyal to projects and teams and people, but sometimes I forget myself. And that’s something always to remember, does the career path you want, the culture you’re looking for, and the passion and the learning that you always want to be a part of, is it there? And if it’s not there, put yourself first. Exit, if you need to. Move to what you want to do and what you’re happy doing. But make sure you have a pulse on that. Don’t just put your projects and the deliverables first. Have a pulse that you’re happy. And that you’re doing what you want to be doing. And you fit the culture.

Teniola Adedipe: And, I think, I’ll build on, Suja’s answer. I think, really what I look for is, “Am I happy in my day-to-day?” If I’m no longer happy and I’m not like, “All right, I’m ready to crank in the mornings.” I’m a morning person. And I get my best work done there. If I’m not excited to do that work, or it feels monotonous and I’m not feeling jazzed about solving the problem, for me, that’s when it’s time to start thinking about something else. Because that means I’m not growing. I’m not learning as much. And I’m really looking to continuously do that. So I’m really all about continuously learning. And the curiosity to drive that. So if any of those things start to wane, that’s really when I start to be like, “All right, maybe it’s time to do something else and do something new.”

Teniola Adedipe: And, I think, this is going back to what we talked about earlier when we were asking the panelists questions, this is why Gap is so great. Because there are so many opportunities to do that within one company. Instead of always having to feel like, “I have to go someplace else in order to get something new.” A lot of companies may not have decided to say, “Hey, we’re going to take someone who is in data and analytics and trust them to be in operations.”

Teniola Adedipe: But the mentors that I’ve worked with were just like, “Hey.” I told them, “I’m looking for something new and thinking about it.” And they said, “Why don’t you think about this?” Things that I’ve never thought about before. So being able to have people that kind of ask you the questions. I think, Belisa mentioned that earlier about having people who ask you the hard questions, and you take away the homework. I think that’s super helpful. And when you’re trying to look for a career switch.

Teniola Adedipe: Great. All right. Let’s see, we’ve got three minutes left. Let me see if I can do anything… I like this question. So there’s a question here. “How do you set yourself up for excellence for your next role?” That’s an interesting one. So would love anyone’s answer on that one.

Suja Ramachandran: I have to think for a second.

Shruti Merkhedkar: How do you set yourself for excellence for your next role? I would say from my personal experience, I would say do not limit yourself. So when you are in a role, do not limit yourself by thinking that you cannot do what the person at the next level is doing. Always work towards that next job. Always work towards that. Because it’s not just going to come to you one day without you working towards it. So that’s my advice.

Suja Ramachandran: I think that’s great. I would even build on that further. I would say identify your transferable skills. So figure out excellence in your next role. If you have certainty on what your next role is, great, you can prepare yourself from every angle. If you’re not sure what the next role is, the next company is, the next anything, concentrate on your transferable skills. What are those? Regardless of domain and industry, whatever those are, which may be that you’re a great… you may be great at collaboration. You may be great at strategy. Maybe you’re great at organization. Whatever they are, double down on it.

Suja Ramachandran: Something I tell my mentees, I’ve told my teams before, “You have a choice whether you can go from a skill that you’re okay at, to great. Or you can sometimes double down on something that you’re good at and make it excellent.” It takes a lot more momentum to go from something that you’re very unfamiliar with to great. But it doesn’t actually take as much time, but you can become from good to great much faster. So find out what those things are. Find out what you’re good at. Find out what are transferrable, double down, and make them excellent. So that when you go to the next role, it’s the first thing people look at you and go, “I love it. I’m so glad I hired you for this role because you brought XYZ to the table.”

Suja Ramachandran: So figure out what those things are. And it almost goes back to that self-advocacy. When you’re marketing yourself, you’re talking about your pitch on what you’re really good at, know what those skills are that are transferable. That you can pitch to others. And what you truly are excellent at. You want to be able to work backwards from that. And figure out how to get there.

Teniola Adedipe: Love that.

Belisa Mandarano: And one last thing that I would add is, does it excite you? Like Suja said, if it’s something that you’re good at, but you could potentially be great at, it’s best to have that if you’re excited about what that opportunity is. Because that’s really going to show when you go to try to sell yourself. If it’s something that you can put your whole heart into and really believe in, that is going to show when you present yourself out. So that’s what I would add.

Suja Ramachandran: Great call out. I’m so glad you brought that up. That’s good.

Teniola Adedipe: Great. So, you guys, we are at time. So I know this hour has flown by. I want to thank all of our panelists for taking the time out. And thank you for all the great questions that you guys submitted in the chat and Q&A. So I know Amy just dropped in the chat, “There is a breakout rooms for networking.” So please feel free to click the link and go to the breakout rooms and kind of meet each other. And some of our panelists may join those as well. But just wanted to say thank you all for joining us. And I will pass it back over to Amy, if you have any parting words.

Angie Chang: Awesome. I learned so much. Thank you, Gap girl geeks for giving us such amazing advice on career mentorship. Our spidey sense, I really liked that. I’m going to listen to my spidey sense in 2021. We are going to be going over. And yes, Gap is hiring. We have an email coming out after this event. We usually do surveys. And in that survey, there are the jobs that Gap is hiring for. And they want to hire you. So please check them out. And if you want to hang out with us for the next hour, we will be doing networking in small groups. So it’s great for introverts like me, where we get into groups of four to six Girl Geeks. And we chat for about 20 minutes in each room on a topic that we set. So for example, a career challenge advice. So click on the link in the chat. And then I’ll see you on the Zoom meeting where we’ll be have having those breakout groups. Thanks for coming.

Teniola Adedipe: Thank you guys.

Like what you see here? Our mission-aligned Girl Geek X partners are hiring!

Best of 2020 to Read, Watch, Listen – Get Inspired

By Angie Chang

Meeting people was easy until the pandemic in 2020, as events became synonymous with superspreading, and so we socially distanced while hearing from women at companies talk about work, life, industry, challenges, jobs and more on Zoom. In 2020, Girl Geek X hosted 10 events and handed the mic to 84 women speakers: we heard from women at companies like Planet, Confluent, Sentry, CodeSee, Inflection, Cadence and Gap Inc virtually – and at Bloomberg (San Francisco R&D office) and Microsoft (Sunnyvale office) in early 2020.

While sheltered in place, we’ve kept writing lists of inspiring women in STEM, sharing videos from past Girl Geek X events, resurfacing our 21 podcast episodes, and sharing articles on social media.

We found it inspiring to see that the most-shared articles in our circles have been about women finding success mid-life, the importance in raising feminist sons, decolonizing Silicon Valley, and sisterhood.

In 2021, we continue Girl Geek Dinners virtually – and are planning our 4th annual Elevate virtual conference tackling topics familiar mid-to-senior women, with the help of sponsors.

It’s cold outside! Stay in and check out Girl Geek X’s most popular articles, videos, and podcasts:

Our Top 10 Articles of 2020

  1. 60 Engineering Leaders To Watch in 2020
  2. 60 Female CTOs to Watch in 2020
  3. 21 Insightful Quotes on Leveling Up: Becoming a Manager of Managers
  4. 12 Product Design Leaders To Follow in 2019
  5. Former Salesforce EVP Leyla Seka Speaks Out About Why Women in Tech Need to Ask for More
  6. Spring Reading: 20 Books to Help You Become a Better, More Self-Aware Ally
  7. 16 Female Infosec and Cybersecurity Executives To Watch
  8. 12 Inspiring Female Architects in Software and Data
  9. 4 Tips For Self-Care From 8 Women Working in Silicon Valley
  10. Job Opportunities From Girl Geek X Partners

Top 10 Most Circulated Posts of 2020

  1. Never made the #30Under30list? No worries. You can still be successful in your 40s and beyond [BoredPanda]
  2. Woman who joined high school at 43 earns electrical engineering diploma at 64 [YEN]
  3. If You Want To Protect Your Daughters, Raise Better Sons [MadamNoire]
  4. I’ve Been Mispronouncing My Own Name for 20 Years [Medium]
  5. Feisty. Ambitious. Lucky. Female Writers on the Words that Undermine Women [NPR]
  6. Former Airbnb HR Exec Says Its Time To Decolonize Silicon Valley [POCIT]
  7. 10 Large Bay Area Tech Companies Employ No Black women, Study Finds [SFGATE]
  8. ‘I Did the Math’: Katie Porter Gets Trump CDC Head to Commit to Making Coronavirus Testing Free [CommonDreams]
  9. How ‘Birds of Prey’ Director Cathy Yan Saved Harley Quinn From Joker and the Male Gaze [TheDailyBeast]
  10. Angie Chang is Scaling a Sisterhood of Geeks [bizwomen]

Top 10 Most-Watched Videos of 2020

  1. Girl Geek X OpenAI Lightning Talks in 2019 – most watched: using reinforcement learning to learn dexterity in hand manipulation and ensuring artificial general intelligence benefits all of humanity
  2. Girl Geek X Planet Lightning Talks
  3. Girl Geek X Confluent Lightning Talks in 2019
  4. Leveling Up: Becoming a Manager of Managers
  5. Girl Geek X Confluent Lightning Talks
  6. What’s Holding You Back Might Be You: Imposter Syndrome
  7. Girl Geek X Bloomberg Engineering Lightning Talks
  8. Girl Geek X Toyota Research Institute Lightning Talks – 2019
  9. Girl Geek X HomeLight Lightning Talks – 2019
  10. How to Quickly Ramp Up on Open Source

Top 10 Podcast Episodes of 2020

  1. Branding – Girl Geek X Podcast Episode 20
  2. Mentorship – Girl Geek X Podcast Episode 1
  3. Listener Questions – Girl Geek X Podcast Episode 21
  4. Becoming A Manager – Girl Geek X Podcast Episode 6
  5. Introversion, Shyness & Being You – Girl Geek X Podcast Episode 11
  6. Career Transitions – Girl Geek X Podcast Episode 2
  7. Imposter Syndrome – Girl Geek X Podcast Episode 4
  8. Switching Job Functions – Girl Geek X Podcast Episode 19
  9. Self Advocacy – Girl Geek X Podcast Episode 13
  10. Why Hiring is Broken – Girl Geek X Podcast Episode 19

Our mission-aligned Girl Geek X partners are hiring!

See you in 2021! – The Girl Geek X Team

Girl Geek X co-founders Angie Chang and Sukrutha Bhadouria in San Francisco in 2020.
Find all the virtual Girl Geek Dinner videos – lightning talks – on Girl Geek X’s YouTube channel!

Cadence Girl Geek Dinner – Lightning Talks & Networking! (Video + Transcript)

Like what you see here? Our mission-aligned Girl Geek X partners are hiring!

Transcript of Cadence Girl Geek Dinner – Lightning Talks:

Sukrutha Bhadouria: Hi everyone, welcome to our Girl Geek Dinner tonight.

Angie Chang: We have an hour of talks tonight for you, from really amazing women at Cadence, and they will be sharing what they’re working on, and also, they have amazing career advice.

Tahrina Ahmed: Tonight, I will talk about Tensilica, a platform that lets computer enthusiasts to create their own [inaudible] specific processors, DSPs, AI accelerator, ensuring most optimized power performance, and area efficiency. And I’m glad to be here, with all of you, my fellow girl geeks.

Sanjita Chokshi: I took the tough decision to press that pause button, in professional side, and today, here I am to share with you all that journey, and what it looked like, coming back to work. Hopefully, it will help some of you, maybe now, or in future.

Rania Hassan Mekky: Today, I’d like to talk to you about a block that has a lot of importance in our daily life, which is SerDes. If you ask yourself what is SerDes, I can tell you that you have kinds of it, at home.

Neeti Bhatnagar: In this world, in this very technical world, in order to succeed in building the next generation engineering product, that ability to zoom into technical details when you need to, and then zoom out to create the larger strategy and vision for the next generation technology is a must.

Alessandra Costa: Think about, if you walk in the hallways of your company, your college, will you be recognized? Are you a familiar face? Will people trust you if they see you? They’ll think, “Oh, okay, so Alessandra, this is a person I can trust.” Lead by example. And so, without further ado, just do it.

Sukrutha Bhadouria: Hi everyone, welcome to our Girl Geek Dinner tonight. I’m Sukrutha, from Girl Geek X, we’re seeing so many people coming in, and joining in right now, and that’s amazing. Angie is here, as well. So, a little bit of back history. Angie and I used to, pre-COVID, commute to Girl Geek Dinners all across the Bay area, so each event, each dinner is sponsored by a different company, and post-COVID, we’ve been doing this virtually. So here we are. Angie, would you like to introduce yourself?

Angie Chang: Yes, sorry. Every time I get in Zoom, I feel like they changed something on me, so thank you. Sorry for being a little late today. My name is Angie Chang, and I am the Founder of Girl Geek X, along with Sukrutha. We’ve been hosting these events in the San Francisco Bay Area for over 13 years now. Thank you, LinkedIn, for telling me all the time how many years I’ve been doing this.

Sukrutha Bhadouria: (laughs)

Angie Chang: [inaudible] That’s because we have so much fun going to different companies, when we’re not in a pandemic, and eating their food, seeing their office, talking to people who work there, and then most importantly, hearing and learning from women on stage, who are working on the tech, who are leading departments, and teams, and sharing their tips and tricks, as well as what’s going on, or the new processes and products that they’re working on. But we also love meeting girl geeks, in the networking sessions. So that’s why we have, now, since we’re in a pandemic, we do these on Zoom, and we have a networking session to follow.

Angie Chang: So, we have an hour of talks tonight for you, from really amazing women at Cadence, and they will be sharing their … what they’re working on, and also, they have amazing career advice. So, I learned something, and I think she’ll share it later, but it was a Girl Geek Dinner that someone learned about a returnship, from. So, I was really excited to hear that people are going to Girl Geek Dinners, and they’re learning new things, and continuing to come back, as speakers. It’s really inspiring to see that. Full circle. What else is new? So … we have-

Sukrutha Bhadouria: What else is new? We have potential … we are going to have a female Vice President of this country, which is huge.

Angie Chang: Yes, Madame Vice President, we … I was like, “Oh my God, we have to do something.” So we made some schwag. If you’re familiar with our cute pixel people, we have a new one, celebrating the woman who is going to be in the White House. So we have some schwag available on our website, we have face masks, so you can be very safe, and you can also buy hoodies, and you can get some throw pillows, bumper stickers that talk about how a woman’s place is in the White House, and the Senate. And women deserve to be in places where decisions are made, so you can find those all on our website, at GirlGeek.IO, and all proceeds for those products will be going to Fair Fight, since we believe in fairness.

Angie Chang: So, I think it’s time to introduce our first speaker, her name is Annamarie, and she is the Vice President of Culture and Talent at Cadence. She believes that employee engagement is not a nice to have, it is a key ingredient to creating a great company, and a high performance culture. She holds a JD from Santa Clara University of Law, and a BA in Sociology from UC Santa Cruz. Welcome, Annamarie.

Annamarie Dunn: I can just speak, if that’s okay? Sorry I’m not able to show up there.

Angie Chang: No worries. I know Zoom is like, changing every week, there’s always some new quirk, that we’re like, “Why is this happening?” So, sorry about that.

Annamarie Dunn: Oh, that’s okay. Well, I really just wanted to welcome everyone, and we’re so excited to partner with Girl Geek and highlight our talented innovators at Cadence, to show how they’re helping us solve technology’s toughest challenges. These six women are strong technologists and leaders at Cadence, and so I’m really excited to hear their lightning talks this evening, and for some of you, this morning, around the globe.

Annamarie Dunn: Just a little bit about Cadence, we are a leader in electronic design innovation, we’re building on more than 30 years of computational software expertise, and we’ve also been on the Fortune 100 Best Companies to Work For list, for six years in a row, and on their World’s Best list, for five years, highlighting our strong culture.

Annamarie Dunn: Women have played an important role in the advancement of technology throughout our 30 year history, and we’re committed to empowering women across the globe, and elevating more women in technology. Thank you so much, Girl Geek, for the chance to showcase the accomplishments and expertise our speakers bring to the field. And with that, I’ll turn it back to you, to introduce our first speaker.

Sukrutha Bhadouria: All right, so next up is our speaker, Rania. I’m going to do a quick intro. Rania is the Principle Design Engineer at Cadence, she will share about SerDes, a hardware IP that is responsible for transmitting and receiving data. Recently it has been used in several serial link applications like PCI Express, HDMI, and USB. Welcome, Rania.

Rania Hassan Mekky: Hello everyone. This is Rania Hassan-Mekky, I am a Principal Design Engineer in the [inaudible] group. Today, I’d like to talk to you about a block that has a lot of importance in our daily life, which is SerDes.

Rania Hassan Mekky: The outline of this presentation is Data Transfer, Examples of SerDes, Applications, SerDes Definition, Advantages and Disadvantage, History and Future of SerDes, and finally, Conclusion.

Rania Hassan Mekky: Data Transfer. Just ask yourself one question. Do you think how much data you are transmitting and receiving every day? The online meetings, the Zoom meeting, downloads, video streaming, it’s a lot. All this come with heavily infrastructure of network and server kit that serves this purpose.

Rania Hassan Mekky: We have one fast train that is responsible for transmitting and receiving all this data, which I’m going to talk about it in this presentation. I call it SerDes.

Rania Hassan Mekky: If you ask yourself, what is SerDes, I can tell you that you have tens of it, at home. It’s not new. One of the SerDes that you already know is USB, Universal Serial Bus. We all have some of it. This is maybe one of the very famous SerDes probably you have some on your hand, right now.

Rania Hassan Mekky: And it got evolved with time, it’s not only for transmitting the USB data and giving power to systems, but also now we can transmit high definition video, on the type C USB.

Rania Hassan Mekky: It’s not only USB, is the SerDes that we have. We have also other application like PCI Express, it’s widely used in graphic cards, artificial intelligence, and- and machine learning. CCIX it’s used in high performance computing. XAUI, it’s widely used in networking, and ethernet. And SATA, which is famous for storage.

Rania Hassan Mekky: So, what is SerDes? SerDes stands for Serializer Deserializer. Serializer means that a transmitter that takes a parallel data and convert it to serial, and send it to a media. Like, let’s say for example, like a chip, like what’s shown in this photo. Say that we’re going to get 16 bin out of this chip, and say that let’s make this as communication channel. So we will send 16 bit per second.

Rania Hassan Mekky: Instead of using 16 dedicated bins to do so, and of course, 16 BCB trace, we’re going to convert the parallel data to serial, and just use one bin, and eventually one BCB trace.

Rania Hassan Mekky: Deserializer is exactly the opposite, it’s the receiver. It will take the serial data, and convert it back to parallel for it goes to processing.

Rania Hassan Mekky: So, the advantage of this technique is less pin count, instead of using the 16 bit, the 16 bin, we’re going to use just one bin. However, we still need to transmit the data at the same amount, so if this 16 bit was meant to be transmit in one second, we still need to get the communication channel fast 16 times, to transmit the same amount of data then the same time.

Rania Hassan Mekky: We again have the first disadvantage, that we have to speed up the communication, less bit communication, and this will come with faster clocks. So, using faster data clock means that we have to increase the power, and here we’re going to have another trade off. Given that that clock will be faster, then we really have to make it running with lower power.

Rania Hassan Mekky: Another thing that we can use to help us with the challenges that we facing from getting the clock faster, and the power lower, that we can move to advanced technologies, like, say, instead of using 65 nanometer technology, for example, we can go for lower, like 28, 12, 16, something like this. And we still, we’re going to have some challenges in the design and the architecture itself.

Rania Hassan Mekky: So, let’s talk about the history and future for SerDes. Here we have a graph, for the data rate versus years for the [inaudible] data for ISSCC 430s. The green dots, these ones, represents PCI Express, the cyan dots represents storage, and the orange dots represents video.

Rania Hassan Mekky: We can see that at early beginning of series, at 1995, there was as slow as just one gigabit per second. And as time just goes, it just keep going faster and faster to the right top of the curve, here that we can [inaudible] and find that the PCI Express now is running at 72 gigabit per second.

Rania Hassan Mekky: Not only getting the clock faster and using advanced technologies and advanced design will help in the development of SerDes. We had also another breakthrough in this technology, which is a change in the modulation. Changing the modulation from [inaudible] to zero, which was the most used modulation in all techniques, to band four, pulse amplitude modulation four, that easily can double the rate. We can go from 28 gigabit per second, to 56 gigabit per second just by changing the modulation. And this will come at the cost of … more advanced architecture and more advanced designs.

Rania Hassan Mekky: This can go not only to 56, getting everything combined, it can lead us to a faster SerDes at 112 gigabit per second, not only making it high speed, but customers need other stuff, too. Needs more flexibility and configurability. We at Cadence can provide a multi-protocol SerDes that has different links that each link can be configured to serve as a certain protocol, like the photo that we’re seeing here, that we have four different lanes, that each one can be configured. Like, one to serve as a PCI Express, one to serve as a CCIX, one to serve as SATA, or whatever. This will provide more SOS configurability, maturity, flexibility and ease to use.

Rania Hassan Mekky: To summarize, you have SerDes at home, I am pretty sure of that. It’s an essential block that we use every day. Not only for the less bin counts, and fewer communication channels, it open the lead for more data to be transferred. More design challenges from faster clocks, needing lower power, using band four, and all this opens a new era for innovation. Thanks so much for your attention, I’m going to give the mic back to Angie.

Angie Chang: Awesome. Thank you. That was an excellent talk on the importance of SerDes. So, our next speaker is Sanjita, and she will be talking about jump starting her career after a care taking break. She is a lead application engineer at Cadence, and she’s a member of Cadence’s first return to work initiative, and she’ll share her experience tonight about getting back into the tech world after choosing to be a full time Mom for four years, and how her returnship, what enabled her to go back to designing cutting edge Cadence tools. Welcome, Sanjita.

Sanjita Chokshi: Thank you, Angie. Hello, everyone. My name is Sanjita. Glad to here with you all, virtually today. I joined Cadence as a returnee, as Angie mentioned. And before I took this role, I have tried my hands at different engineering fields in industrial automation, to wireless, to various software fields, before I finally realized and settled down with ASICs, which is also popularly known as silicon chips.

Sanjita Chokshi: On personal front, I am a mother of two boys, and a first generation immigrant, which means life is something … and my presentation is stuck. Oh. There you go. That’s my life. You’ve got to be the village, for your child, raising them here, and my only ally being my husband, life was full and I somewhere felt like I am not able to juggle enough and give the kind of attention I wanted to give to my kids.

Sanjita Chokshi: At one point, when they were going through crucial transitions in their lives, I took the tough decision to press the pause button on professional side. And today, here I am to share with you all, that journey and what was it like coming back to work? Hopefully it will help some of you, maybe now, or in future.

Sanjita Chokshi: What was it like? As I look back, I realize the most important part of this whole journey was managing my thoughts, and my decade long meditation habit has played a very crucial role in that aspect. Constant thoughts of, “Oh, what will people think of me? Am I making the right decision? Am I losing out on my career?” This whole circle of fear, negativity, anxiety, meditation really helped me to keep [inaudible].

Sanjita Chokshi: Over time, it was multiple different times, at points of time, that I had to remake that decision and reevaluate my choices. At the end of it, I realized one thing. I became completely unapologetic about the choices I had made. I stopped explaining to people why I took the break, why I chose to be a stay at home Mom. I could accept within me, that I have done this for myself and not for others. And all that was thanks to a meditation. I strongly recommend for any challenges you’re going through in life, this was one thing that worked wonders.

Sanjita Chokshi: Realize one more side effect of being on a break, I had a lot of time for myself. I could dig deeper, and that was the time when I really spelled out and embraced my strengths. As a result, when I decided to go back to work, I was very clear on what I bring to the table, what I have got to offer. That positive outlook, that confidence, my own confidence in myself was something I felt was the very foundation, when I decided to go back to work.

Sanjita Chokshi: More than any other [inaudible] and catching up to technology, this was the part that really gave me the jumpstart. One more thing that I would like to mention, I feel looking back, that helped, was continuous learning. As I was on a break, it was not technology, but then I learned a new language, I picked up gardening, to permaculture. At one point, I even considered a career as a edible landscape designer. I explored spice mixes, I picked up things I knew nothing about. That was the joy of learning.

Sanjita Chokshi: Now, as I join back, I am learning new tools, new methods, new stuff every single day, and all those things together, I feel is playing very crucial role, as I come back from my break, to start the journey again, in the corporate world. All in all, this is what I was, as a result of all these three things, in my break.

Sanjita Chokshi: As I decided to come back, get back to work, my very first thing was, I started going out, and when I say it, I really mean it. I attended almost 40 events, Angie was mentioning about Geek Girl. Over six months, 40 events, Geek Girl was on top of that list. Back in the day when life was more normal, and events were in person, it was a lot more fun. I look forward to see how it works in breakout rooms, now.

Sanjita Chokshi: I attended a lot of women-centric events wherein I got to meet with the whole range of women in tech, which was pretty unusual experience for me, because all this time, wherever I worked, there were very few women around me. So this was a really liberating experience. I learned a lot on semiconductor focused events, as well, on where the world is going, that gave me a perspective on how market has moved and where things are going forward.

Sanjita Chokshi: At the same time, I connected with a lot of people, learned a lot from other women. At the same time, learned about returnship initiative, which I knew nothing about. I realized, this was something … for people who don’t know what this is, lot of corporates have started programs wherein, it’s like internship, but meant for professionals who have prior experience and they have decided to take a break, to take care of family. So it was tailor made for me.

Sanjita Chokshi: Another thing that I did, and discovered more on LinkedIn, there is a setting that you are open to opportunities. As I turned that on, recruiters started reaching out to me. A few of the things, already I could see there’s a lot of traction in the market. I had to just prepare myself, and I knew that it was a process of going and finding the right match.

Sanjita Chokshi: I started talking to people and I realized, even when there is a 10 or 20% match, they are willing to engage with me, and talk forward. As I was going through all those experiences, I realized, it’s only a matter of time when I find my right match. And sure enough, I see a rec one day on LinkedIn, from Cadence, which was 100% match. I look at the job description, I look at the requirements, the minimum three years of break, three years of experience, and two years of break. I fit right in.

Sanjita Chokshi: By then, I was already ready to face that interview, and I knew that the job is going to be mine. What was life at Cadence like, as I joined? It was a 16 week program that gave me perfect time to ramp up where I had left off. In my previous job, I was a design engineer. I took customers’ designs, made it work on the silicon, as [inaudible], and the goal was to make it first time right. And I had met it 100% success rate.

Sanjita Chokshi: Now, in this job, I was offered to do the same, make it happen for the customers who are using Cadence’s state of the art technology leading tool set. So, I started with the product training first, and then I got on-the-job training, wherein I got to see, A, what is the real life experience in this job, as an application engineer, which was really going on the other side of the table.

Sanjita Chokshi: I found one thing, working at Cadence, that was one Cadence – one team, this motto that they are writing trickled down everywhere, across the teams. It was about collaboration and achieving success as a team. And I felt right at home, being in that culture. So at the end of 16 weeks, when management offered me a full time position, it was a no-brainer, for me. I knew this was the place where I’m going to be happy.

Sanjita Chokshi: Another thing that drew me was management’s commitment towards employees. This is real, they were not just talking about it. I could see it, they were walking the talk. Second thing was, focus on women. This was my first job, actually, never seen anything like this in any other company, the kind of focus that is there, on women. I am yet to finish my five months in this company, and this is the sixth women-centric event that I am attending. That tells they’re really walking the talk.

Sanjita Chokshi: All you ladies out there, one thing I would say is, make the bold choices, be confident in what you’re choosing for yourself, and go for it. Cadence is hiring, if you are matching, whether any of the profile you have the skillset, this is a place to be. One more thing I would like to put out there is returnship. See if your company is also open to starting programs like this. It’s a win/win for both sides. Down the road, it will offer professionals like us that crucial choice at some part in our life when we feel that juggling of too many balls is too much. Even the professional life ball can also be put down, temporarily.

Sanjita Chokshi: So with that, I would like to thank you all. And thank you, Angie, for giving me this opportunity here, and the platform.

Sukrutha Bhadouria: Thank you so much, that was such an interesting and personal story to share. We always are hearing more and more about people wanting to take a break, but then being afraid about how that will impact their career also. It’s especially important to share your side of the story, as well. Thank you so much.

Sukrutha Bhadouria: All right, so our next speaker is Tahrina Ahmed. Tahrina is a senior director at the Design Enablement Group in the Tensilica IP group at Cadence. So yeah, welcome Tahrina.

Tahrina Ahmed: Good evening, everyone. I’m Tahrina Ahmed, senior director of Design Enablement Group at Tensilica IP, in Cadence Design Systems. A little bit about myself. My academic career and professional background is in computer architecture. I completed my PhD from Stanford University, where my thesis was on distributed domain specific architecture.

Tahrina Ahmed: Well, from very young age, I had keen interest in math and logic that later led on to my love for engineering. And I’m glad to be here with all of you, my fellow Girl Geeks. Tonight I will talk about Tensilica, a platform that lets computer enthusiasts to create their own domain specific processors, DSPs, AI accelerator, ensuring most optimized power performance and area efficiency.

Tahrina Ahmed: In this presentation, I will cover the basics of embedded systems, followed by the definition of hardware and software co-design. Then I will go over a concise technical overview of Xtensa architecture, a quick guide to build and customize Tensilica processors and DSPs. And finally, I will end with some PPA data.

Tahrina Ahmed: Tensilica develops IP blocks to be included on the chip designs, such as a system on a chip for embedded systems. So, what is an embedded system? An embedded system is a microprocessor based computer hardware system, with software that is designed to perform a dedicated function, either as an independent system, or as a part of a large system.

Tahrina Ahmed: Some of the key characteristics of embedded systems are low cost, lower power, with high efficiency, high reliability and minimal user interface. Cadence Tensilica processors and DSPs are based on Xtensa architecture that exploits hardware-software co-design.

Tahrina Ahmed: To implement hardware and software co-design, the developers need to specify, explore, refine a flexible design strategy. It enables hierarchy of models at different abstraction levels, with hardware and software iterative interaction. After evaluating PPA trade offs, the developer finalize the design.

Tahrina Ahmed: Essentially, two major requirements for the design practice are first, each developer to embed their own design specification. Second, hardware with optimal PPA, tuned for application software.

Tahrina Ahmed: So now let’s delve into Tensilica solutions. Tensilica based architecture is a 32 bit reduced instruction set architecture, with low gate count design, which is around 20K gates for a five stage pipeline. The base instruction set supports 24 bit, as well as 16 bit encoding. Thus, the modeless 24/16 intermixing provides great code density.

Tahrina Ahmed: This architecture comprises efficient branch instruction. For example, combined compare and branch, zero-overhead loops, etc. For bit manipulation, it [inaudible] funnel shift, bit test and branch, field extract operations, etc. As mentioned earlier, that Xtensa is a flexible architecture by design. The robust nature of this architecture allows designers to scale from tiny low powered micro-controller to high performance VLIW controlled CPU. Designers can extend performance further, with application specific single instruction multiple data, very long instruction work, and IO features.

Tahrina Ahmed: So, how can you build your own unique processor and DSPs? If you have access to the basic [inaudible], using the Xtensa processor generator interface, you can choose from pre-configured templates. Then simply configure utilizing the click button features, and only include what your application needs. For example, the application could benefit from half precision, single precision operations, single or multiple load store or FMAO needs. Similarly, you’ve got a very wide range of data types, from eight to 64 bits. You can choose from 20 plus application specific DSPI cells.

Tahrina Ahmed: Finally, you can customize adding instructions, and/or IOs to meet application requirements and optimize and differentiate. So the bottom line is, with Tensilica solutions, it is easy to build, easy to optimize, easy to program. You get one development environment, with automated tools generation. And you always get to write your program in C, you don’t have to worry about assembly coding.

Tahrina Ahmed: So here’s some of our automation utilities that make the development experience seamless for processor designers. Essentially, you start with Tensilica ID that provides you with base processor, which is dozens of templates for many common applications, in addition to pre-verified options. For example, off the shelf DSPs, interfaces, peripherals, debug, etc.

Tahrina Ahmed: You can customize your own IP by creating your own instructions, data types, registers, interfaces. Then using the [inaudible] interface, within minutes you develop complete hardware design, and simultaneously, you have access to advanced software tools. Even customization is is highly coherent and straightforward with Tensilica Instruction Extension Language, that is also known at TIE language. This high level language helps you to describe hardware and software aspects of instruction extension.

Tahrina Ahmed: The TIE compiler generates software tools such as compiler, debugger, simulator. It also generates RTL and implementation flows. So now I’m going to show you this chart, that illustrates how by tuning processor ISA for application specific characteristics, developers can achieve PPA efficiency.

Tahrina Ahmed: Considering this best guess scenario, which is ATM header error correction application, by including less than 2K additional case, developers can get greater than 10 access data. How convenient is that?

Tahrina Ahmed: Even the use cases that require higher ideational date count suggest [inaudible 00:35:27] space conversion, by adding around 10K additional gates, you can still achieve around, in fact more than 4x speed up. Finally, when do you see our Tensilica processors and USBs? The good news is, our LX and NX controllers, and audio vision RLC DSPs have footprint in various products, in multiple segments, many of which perhaps you are using in your every day life.

Tahrina Ahmed: For example, in automotive, Bluetooth headsets, digital TVs and home entertainment systems, smart phones, smart speakers and [inaudible] devices. Yes. You name it, you could find Tensilica here.

Tahrina Ahmed: And with that, I would like to thank Girl Geek for giving me the opportunity to present Tensilica solutions in this event, and thank you all for joining this session. Back to you.

Angie Chang: Thank you, that was an excellent talk. So, our next speaker is Alessandra, who is the Vice President of North America Field Engineering at Cadence. She will share her journey, and what she learned along the way, with advice on leadership, insights on the importance of diversity in technology, and the inspiration to help you own your own personal brand to drive your career. Welcome, Alessandra.

Alessandra Costa: Good evening, everybody, and yeah, as was mentioned, my name is Alessandra Costa, and I manage the North America team, and I’m very proud to call Sanjita and Julia two of my members of my organization. Great presentations, you ladies were phenomenal.

Alessandra Costa: So, I’m switching a little bit, the gear from the technical side and actually, I am going to take you on a trip, on a trip to Africa. And this was us, my husband and I, in 2002. It was Fall, and we decided to go on a trip to Africa, and more precisely, Namibia. So we were extremely excited about the prospective of being gone for a couple of weeks, and then the week before leaving, I found out I was pregnant with my daughter.

Alessandra Costa: So, we really wanted a child too, but just we didn’t want the first trimester to coincide with the trip in a land that was far from home. There was a lot of debating, and lot of agonizing over the decision, and then we decided to go. So, we were reassured that the weather would be cool, because it was sort of Spring, there. We were actually going with a group of friends, and some of them I had known for quite some times, and one of them I didn’t know, at all.

Alessandra Costa: Then off we went, and unfortunately once we got there, things were quite different from the way we imagined. So, first of all, the temperature was the hottest Spring that they had in like, the previous 50 years. So it was extremely hot. The roads looked like the one you see here. Actually, some roads are paved with salt, and the terrain is not regular at all. The company, especially the person I didn’t know, was nightmarish.

Alessandra Costa: I would wake up in the morning, super hot, dry, but still super hot. I had the morning sickness. I was completely miserable and the people around me didn’t make my life better. So, every time I woke up, and you might imagine that the first thing I could dream about, could be some oasis along the way, or a final destination, in a hotel. No, all I was dreaming about was potato chips.

Alessandra Costa: Well, if you think about it, potato chips are salty, and that’s all I craved, actually, in the morning. I’m not a big fan of junk food, but I have to tell you, since then, potato chips have become my comfort food, actually, when I travel. You can imagine, my husband and I in this larger group, and every morning, being miserable, and every morning, just looking for the next stop, to get some chips.

Alessandra Costa: And some of the brands were completely unknown to me, and although I am fully convinced that Simba is a very nice guy, I was not willing to trust my morning sickness to a brand that I didn’t know. Okay? So, of course, in the shelves, among the unknown brand, there was something that I could easily recognize, and I felt comfortable with, which is Lays, of course.

Alessandra Costa: And why did I go for Lays? It’s because, again, it’s something that was familiar to me, because of course, in the US we see a lot of it. And it’s something I could trust. Of course, it’s kind of funny to trust junk food. But anyway, it’s something I could know, and I felt comfortable buying and eating.

Alessandra Costa: Now, talking about recognizable brand, can you guess the content of this can, even if you don’t read or speak Arabic? Normally when I do this presentation live, everybody recognizing this can, a can of Coke. Which is really interesting, because it means that their marketing is phenomenal, because the only thing that you can recognize really, again, if you don’t speak Arabic, is the fact that it’s a red can, it’s a particular red, right? But still, red can, white writing, and the swirl on the right, right?

Alessandra Costa: So, I think they do a pretty good job at just nailing these colors and the logo in your brain. If we look at the most valuable brands according to Forbes, which is quite a reputable source, these are the top 10. One thing that is really interesting to me, is that out of the top 10 brands, lots of them, actually, the majority of them, are actually high tech companies, which is very different from what was the reality maybe like, just 10 years ago.

Alessandra Costa: There are these big tech company that really came to the forefront of the scene, and they’re able to brand themselves to the public, and to possible employees. But what does it mean? How did Forbes rank the companies? It was based on three criteria. First of all, the financial performance of the company. Reputable company, good revenues, good margins. So that was the first thing.

Alessandra Costa: The second thing was really the weight of the brand on customer choices. Think about me, in Namibia, potato chips, I went for Lays, right? So, the brand definitely had a weight on my choice. Third, which is really interesting, is the premium, the price premium that companies can charge because of the brand. One example I like to bring up every time is, think about the Louis Vuitton bags. Especially the one with the monograms, the ones that are made of plastic, they are sold for hundreds, sometimes thousands of dollar, and it might be very high quality plastic, still plastic.

Alessandra Costa: Now, why branding is important, we talked about recognition, the can of Coke and that you can recognize it just by virtue of the colors, and of the brand, of the logo. Trust, we talked about me trusting junk food, then trusting potato chips. But also, financial value, meaning how much financial value is the brand bringing to a company. And last but not least is also inspiration. No matter where you stand on the political side, if you think about Kevin Kaepernick here in North America, he became the image person for a while, for Nike, and that was decided based on his political stand.

Alessandra Costa: So, companies spend a lot of money to make sure that you recognize their brand and you associate their brand to what they stand for. Well, how about people? That’s me when I was still going to the hairdresser, before COVID. If you think about yourself, and if you work for a company, or you’re in college, think about if you walk in the hallways of your company, your college, will you be recognized? Are you a familiar face in the environment that you work at? Will people trust you if they see you? Will they think, “Okay, so Alessandra, this is a person I can trust. I know she made some decision. I know that she delivers what she promises.”

Alessandra Costa: Financial value. If I think about Cadence, does Cadence see a financial value in me, and on the flip side, is Cadence willing to pay me the right amount of money for the job I do? And then, last not but least, let’s go through inspiration again. Will I be an inspiration for people around me? I certainly hope so, and especially for women in my organization and also outside of my organization.

Alessandra Costa: I want to share a few things that you ladies should focus on when you think about your brand. This is a presentation that normally I deliver like, in half an hour, 40 minutes, and so I am much more than this, but I just condensed, focusing on the most important thing. The first thing is really understanding the priorities of the company you work for, the group you work for, the priority of your manager, even. And then align what you do with the priorities of the companies.

Alessandra Costa: Sometimes, we like going and trying science experiment and we fall in love with a project, we fall in love with a topic, but then, does it matter for people around you? Does it matter for your manager? Does it add value for your company? An example I give, believe it or not, I love knitting, and I love also crochet. I do beautiful things, I believe so, right, that these things are beautiful. I do a lot of blankets, I have one in process, and I like to do it because I can see the result of what I do. There is something that I can touch, right? While my job is kind of immaterial. I don’t work on something and then I can just hold it in my hand.

Alessandra Costa: I do beautiful blankets, I make beautiful blankets. Perfect craftsmanship. Do you think my manager, who by the way, is the VP of Sales, of North America. So he carries basically half the revenue, of our company. Do you think he cares, if I show up at the one on one with my blanket and say, “Look, I’ve been working on this. Are you proud of me?” Of course he doesn’t care. Of course, this is an exaggeration, but every time you do something, think, “Is this valuable for my team? Is this valuable for my company?” And align.

Alessandra Costa: There are ways to align. You can listen to communication meetings, I mean, big organization, we have communication meeting, that our CEO, Lip-Bu Tan holds, we have communication meetings inside, smaller organization inside groups. In fact, my manager had a communication meeting this week. So listen to that. Learn the lingo. Learn what is important and one thing, and for especially the ladies that are part of my team, they know, I push everybody to listen to the earning calls. So, if you work for a public company, they have earning calls where they share, typically the CEO and the CFO, they share the data on how the company is doing. But above all, the analysts ask a lot of questions, about the company.

Alessandra Costa: And so, you’re going to learn very quickly, what matters to the executive of the company, and you’re going to learn how to translate those care abouts to your daily life. Okay? So, understand priorities and align with the priorities of your company. The second one, this is very much a female trait, I hear all the time, for example, when somebody tries to apply for a job, women typically, if they don’t check all the boxes, if they’re not perfect for every single thing, every single requirement of the job description, they don’t go for it. It is this quest for perfection that sometimes is really career limiting, for women.

Alessandra Costa: What you see here, this symbolizes to me the quest for perfection, sometimes imperfection being better than perfection, and this is a pottery technique that is typically in Japan, where something breaks, they fix it and yes, it was broken, but it looks even more beautiful than the original item. So, overcome the sense of the quest for perfection, because that’s detrimental to what you do.

Alessandra Costa: Last but not least, I am asked frequently, how do I change at work, compared to my life at home? Of course there are differences, I mean, the way I express myself, I do much more yelling, at home. You can imagine, right? Italian family. My husband is actually American, but two Italian women. One 100% Italian, the other 50% Italian. So there is a lot of yelling. I don’t yell at work. I try, actually, to customize my message depending on the people I talk to.

Alessandra Costa: But I myself, every single morning, I get up. I wash my face, I look at myself in the mirror, and I bring myself to work. I don’t bring another person, an avatar of what I am in real life. Okay? So, by the way, this is Dr Jekyll and Mr Hyde. Now, there is much more than that, for sake of time, I’ll jump to the next thing. Everything I said, if you think about it, it applies equally to men and women. Why am I so keen on giving this presentation to women?

Alessandra Costa: It’s because we’re still a little bit behind, in the way we are represented, and so there is still a big gap between the opportunities we are given, the way we are paid, the political representation that we have, and the one that men have. So, again, for sake of time, I’m not going to go too much into this, but there is the World Economic Forum, it’s an international organization, measures actually what is the gender gap between men and women. As you can see, this year, so we’re talking about 2020, a woman is, let’s say, “worth” 69% of what a man is worth.

Alessandra Costa: So, we have similar opportunities when it comes, for example, to education. But when you look at economical participation, and above all, political empowerment, then we’re very behind. And so, if you think about how big is the progress that we have made since 2006 when they started measuring this, it’s only 4.6%. It’s a very detailed report. I encourage you to look at it, and also the data is split by country. We’re not doing very well in US, and we’re doing even more poorly in my country of origin, Italy.

Alessandra Costa: And talking about political representation, this is G20, few years back. The picture on the left is the original, the one is with men photoshopped out, three women are left. And one is the Queen, by the way. This is the G7, last year, G7 is the meeting of the seven most industrialized countries, in the world. And they send their representative, and here they are. How do you feel about being represented by these middle aged men? So, these people are speaking also on your own behalf.

Alessandra Costa: But alas, I had to change my presentation, because I had sent it a few weeks back. There’s a light at the end of the tunnel, and yes, Kamala, finally. This Vice President Elect, Kamala Harris. I was listening to her speech, and this is maybe the quote that impressed me the most, because it’s a quote that speaks about ambition, in a positive way, not in a negative way. Speaks about conviction, and speaks about seeing ourselves as deserving, and as having opportunity, even if other people don’t think we do, because they have never seen that before.

Alessandra Costa: But you know, women can have a place in technology. These are two women working on the ENIAC, the first computer that was created. But then what happened, women have sort of disappeared from the technology scene, and in my opinion, it starts at very early, it starts in childhood. If you Google “Best Toys for five year old girls,” look. I mean, it’s all pretend play, and it’s shopping carts and cute girls’ pots and pans. And nothing wrong with cooking, I like cooking. And on the right, look at how much more the toys on the right can influence decisions later in life. Okay? And why can’t men, can’t boys play with pot and pans and learn how to help around the house?

Alessandra Costa: Now, talking about women in high tech, the numbers are not great. 25% of computing jobs are held by women, only 25%. 50 plus percent of women are leaving their jobs in mid-career, and so I’m very proud of the returnship program that we launched, because we could find phenomenal application engineer like Sanjita.

Alessandra Costa: And in Silicon Valley, which is very liberal and advanced, only 12% of engineers in start up are women, and last but not least, only 11% of executive positions in Silicon Valley are held by women.

Alessandra Costa: Anyway, so I don’t want to just sit here and admire the problem, and just close with like, this sad and somber note, because there is a lot we can do. We can support our sisters. I hate the hearing, when that the worst enemies of women are women. So … I don’t buy into that. It comes from … think of scarcity, as if there was a limited number of resources, and if a woman makes it, the other one cannot make it. It’s a fight, with elbows in our faces. I don’t buy into that, because the possibilities are out there, and we need to be able to grab them. Share with younger women the passion for what we do. There are plenty of opportunities to be a mentor, too. I’ve been a mentor in my daughter’s school. Be vocal for women, who do dare to do it. It happens in meetings, it happens everywhere. We are interrupted, people talk over us.

Alessandra Costa: Like, for example, my boss doesn’t hear well, when there are a lot of people talking, so it’s nice when somebody says, “Okay, she’s talking,” or like Kamala Harris has said, right? I’m talking. And there are a lot of other organizations that can be supported worldwide. Girls Who Code, IEEE Women in Engineering, Girl Scout, you have the list there, and why not Girls Geek, too?

Alessandra Costa: So anyway, in conclusion, let’s go back to personal brand. Your personal brand is important. Is important for you, for your company, for your fellow human beings, for the women who are around you. Lead by example. And so, without further adieu, just do it. And with this, I’m done.

Sukrutha Bhadouria: Thank you so much, Alessandra. Next up is our next speaker, Neeti Bhatnagar, she is a senior software engineer and group director of System and Verification Group at Cadence. Welcome, Neeti.

Neeti Bhatnagar: Let me get started. Since I’m the last speaker of today, and I come after these wonderfully inspiring speakers, I’ll try and keep up. So, good morning, good evening, good afternoon, depending on which part of the world you’re dialing in from, today. Thank you for being here.

Neeti Bhatnagar: My name is Neeti Bhatnagar, and I’m the senior group director for leading Cadence’s product on virtual prototyping, hybrid software, code debug, code validation and so on. I’ve been with Cadence for about over 25 years now, and I’ve had a very rich career working as a technical leader in the R&D organization, driving innovation, especially where hardware meets software.

Neeti Bhatnagar: So, in my career, I’ve gone back and forth a few times between management and being an individual contributor. But across it all, I always had my geek, my technical hat on, because in this very technical world, in order to succeed in building the next generation engineering products, that ability to zoom into technical details when you need to, and then zoom out to create the larger strategy and vision for the next generation technology is a must. So you have to be able to go back and forth between the two.

Neeti Bhatnagar: I have an undergrad and a master’s degree in computer science. On a personal note, I’ve been privileged to come from a extended family of engineers, scientists, economists, including several women cousins who were pioneers and leaders in their chosen scientific fields. So, I never saw these limits. It never occurred to me to do anything else, especially since I loved math and physics in high school.

Neeti Bhatnagar: I’m the proud mother of a 23 year old machine learning researcher. Besides nurturing his passion for math and science, I’m really, really proud to have nurtured that sense of equality across genders. Because I’m very passionate about this, I truly believe it is our job as parents, to not only nurture that sense of equality in our daughters, but to do the same in our sons, because they play just as much of a role in making sure we have a more equitable world out there.

Neeti Bhatnagar: My husband is a senior executive in the tech world, as well. So, as two parents, as two working parents with demanding careers, our responsibilities at home as parents have never been fixed. It really adapted to the time and place, and depending on whose career was on hold, and who needed to travel, it really was a juggle. And I heard the wonderful stories from Sanjita, from Julia, about taking the break when you needed to. I am one of those people who didn’t take that break.

Neeti Bhatnagar: So, life, for the longest time was … I always thought it was just one tiny hair away from disaster. But you know, we got through it. And so to answer, to a lot of you young women who are thinking, “Can I do this?” Do it. Whether you take a break, that’s absolutely the right thing to do, if that’s what makes sense in your life. But persist, because kids grow up. And there is life after kids, and the juggling becomes better, and you have so much more time to do things you really want to, which in my case still happens to be very technical.

Neeti Bhatnagar: So, but kind of moving on to what I’m here to talk about, this is a technical talk. I’m here to talk about intelligent systems, and how they’re all around us, and the role that software, particularly, the growing role of software in these intelligent designs.

Neeti Bhatnagar:

As you know, we’re in this era of design, where intelligence has become integral to pretty much everything we’re doing, right? Learning systems that interact with our environment, and make decisions to optimize the experience of the user are pretty mainstream, now. And this has had a profound impact on design challenges and complexity. You have to consider performance, safety, low power and the cost, so you can deliver that value to the users, right? So, today, we’ll talk about one specific slice of that complexity, which is software.

Neeti Bhatnagar: You can see, intelligent design, especially a company like Cadence, where our job is to help the next generation design, pretty much anyone you can think about is using our software to design their next device, their next complicated electronic system. Intelligent design is really fueling the growth at some of these largest companies, right? It’s driving the design revolution. It is, you know, really a game changer, and it’s not limited to just autonomous … people are very familiar with autonomous vehicles and robots and drones, but the networking and the mobile space are also undergoing the same design revolution with the advent of 5G, you have these self organizing networks in the mobile space, and you have intelligent cloud and data center services that are a absolute necessity to manage that scale.

Neeti Bhatnagar: Intelligent devices are increasingly ubiquitous. This is a very wide range of devices, but examples of intelligent devices are everywhere. You may not even know what you’re using is an intelligent device. So, take modern hearing aids, or take things like built in, real time language translators that are showing up in many next generation devices and applications, so if you’re doing a meeting, and there’s somebody speaking in say, Hindi on the other side, and it could get translated into Mandarin, on one side.

Neeti Bhatnagar: So these things are becoming more and more common, and they’ll show up everywhere. And, of course, if you look at automotive systems, most of the new cars, without even going to autonomous driving, if you look at cars these days, modern cars, they all come in equipped with safety features like proximity sensors, so you get too close to a car, or a car gets too close to you, your sensors go off and alert the driver. Or you wander off from your lane, or even things like how your gears are being changed, that’s being done through intelligence. Much of this adaptive intelligent functionality is implemented through software that interacts with the underlying electronics, and hardware.

Neeti Bhatnagar: To make these intelligence devices deliver that value added experience, a lot of technical details have to come together. It requires high performance, power efficiency, and really, that perfect union between the hardware and software. Let’s take something pretty commonplace. I don’t know if you’ve recently taken a parent, or a child, or a spouse, or yourself to get one of these newer modern hearing aids? I took my mom recently to get one.

Neeti Bhatnagar: I was just blown away by how amazing these devices are. So they can adapt to any environment, they can sense are you in a crowded market space, or are you in a music concert? And then they adapt to mimic the functioning of a normal ear and brain interaction. For instance, if you’re in a concert and you’re listening to music, your brain automatically tunes out some of the ambient noises. So these devices are designed to do the same thing, so that you can maximize the experience of listening to that concert.

Neeti Bhatnagar: In order to do something like this, you need to determine, for instance, as a user, you want to know where that sound is coming from. So that the sound can be amplified in the right ear. In order to do that, it has to classify all the streaming signals. So it streams the full audio bandwidth in real time, bidirectionally, battling, challenging listening situations by simulating what the brain does with sounds from both ears.

Neeti Bhatnagar: For instance, if you get a loud sound and you’re crossing the street, and you hear a sound of a car from your right side, that device will amplify the sound in your right ear. All of this is accomplished by a combination of hardware and software. If that software and hardware don’t work perfectly together, the device doesn’t deliver the functionality for the user, and it can be life threatening.

Neeti Bhatnagar: A little bit about the specialty of this software, especially embedded software. It comes with its own unique set of challenges. The thing about it is, it’s fundamentally hardware dependent. So, many system related bugs can be tied back to this interdependence. Oftentimes, the software team which is developing the software, we talked about all of that adaptive functionality coming through software, these are software algorithms. But these are software algorithms very much designed to work with a specific hardware.

Neeti Bhatnagar: When the software team develops, they’re often developing to a spec, because the hardware is also under development at that time. Very often, the first integration between these two happens when the hardware design is already done. Now, what happens with the late integration is you find that the design functionality doesn’t work together, because they are out of sync with each other. Sometimes you have to respin the hardware design, which is very, very expensive, so this software kit becomes a challenge.

Neeti Bhatnagar: Therefore, it’s really valuable to verify the software with the hardware, before your hardware is committed and the cost of change increases. How do you do that? You do that through starting the software, even though the hardware’s not done, on something called a virtual platform. Now, what is a virtual platform, and how does it let you get this hardware and software integration started early?

Neeti Bhatnagar: The virtual platform is really a high abstraction model of your hardware. But it’s got enough of that interface details captured, that it lets you run the actual software unaltered. And what does this do for your project? Basically, the use of virtual platform enables that software development to begin nearly simultaneously with the hardware design. This is really key. We see across the board, more and more companies have huge delays, something like nine to 12 months in delay, because of the issues related to hardware and software integration.

Neeti Bhatnagar: In conclusion, intelligent designs are everywhere and they’re pervasive, and this is here to stay, and this really complicates our customers’ design challenges. You need power efficiency, you need high performance, if you’re doing something like autonomous driving, it’s all real time. And so, it’s not just hardware and software in one subsystem, these things are very complicated. There are multiple subsystems. They all have to work together in true perfection, because your life may depend on it. And you can’t just design the hardware, and then design the software, and then sign off on the hardware, before you’ve done this integration. Early software development and hardware/software integration has become a absolute reality, an absolute must. And these virtual platforms really help enable.

Neeti Bhatnagar: So, I want to close with a note that one of the most interesting parts of my job, and my team’s charter is to develop that most effective set of tools, technologies that help our customer surmount that hardware/software integration challenge. Thank you. Thank you for your time.

Angie Chang: Thank you, Neeti, that was excellent. So now we are going to be starting the break out sessions. We are going to be clicking on the link that will be going into the chat, that will be taking us to the Zoom meeting, down there. We will see you on the other side, and then I’ll explain more, once we get there, about how this is all going to work. We’re going to be in breakout groups with four to six girl geeks in each room, and we’ll have some prompts, some icebreakers, and we’ll get to know each other a bit. So see you in the Zoom meeting [for networking hour]!

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Inflection Girl Geek Dinner – Lightning Talks (Video + Transcript)

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Transcript of Inflection Geek Dinner – Lightning Talks:

Angie Chang: Thank you for joining us tonight. I know there’s a lot of competition for what to do with your evening. It is time for our Inflection Girl Geek Dinner. I’m going to hand it off to our first speaker.

Mikaila Turman: Today, I hope to reach all of you, regardless of what stage of knowing and understanding your core values are. For those of you that said you know your core values, I want to challenge you to really, really, really think about how you would define your core values, if asked. Inflection’s core values of integrity, transparency, and innovation were significant drivers for why I came onboard with the company seven years ago.

Ellen Perelman: One of my favorite values is speed with rigor, which means that we move quickly, but we make sure that as we move and we make decisions, we use data to inform those decisions. In marketing, we rely on data a lot to answer key business questions and help us make decisions and measure our impact of our efforts along the way.

Mahu Sims: So, what a year this has been so far. 2020 has been a year of great challenges, and not to discount all the sad things that have happened so far, there was a lot of positivity. 2020 has made us more creative. I’ve seen people come together more now than ever before. From a year ago to now, my life did a complete 180. I learned a few invaluable lessons. My learnings fell into two general themes. If I, one, leaned into my challenges, and, two, always planned, there was no way I could fail.

Izzy McLean: By definition, it’s the application of new tech, emerging tech to solve regulatory and compliance challenges for businesses. So, I thought it might be a cool topic to chat about today, just so you can keep it top of mind in your own professional pursuits or at your own organizations.

Avanti Ketkar: When we make products, we want to think about our products from our customer’s perspective. We want to familiarize ourselves with the features and flows that are outside of [inaudible] expertise. Overall, just understanding our customers better makes us better engineers.

Mikaila Turman: If you are here networking because you’re looking for a new organization, and you’ve identified your core values, now you can take the next step and see organizations that align with you.

Angie Chang: It’s 6:00, and it is time for our Inflection Girl Geek dinner. Thank you for joining us tonight. I know there’s a lot of competition for what to do with your evening, but I plan to be reading the Twitter later, and seeing what happened. In the meantime, we are continuing with our fine tradition of Girl Geek Dinners for over 12 years in the San Francisco Bay Area. I’m based in Berkeley. Sukrutha is in San Francisco, and we’re really happy to be continuing this tradition of bringing women together across companies to hear from other incredible women, talking about what they do best, whether it’s HR, marketing, product management, engineering, you name it.

Angie Chang: So, we have a really great roster for you tonight of some of the amazing women from Inflection. First, I want to talk a little about what we’re working on at Girl Geek X. So, we have a virtual conference coming up. It is going to be March 8th, 2021, and we’ve been doing it for our fourth year now. It’s always been virtual. It’s been a full day of women talking about their new technologies, their leadership skills, and helping shout each other out, sharing what they have learned along the way, so that they can help you advance your career faster. Also, plenty of companies who are hiring also sponsor. So, they can have their speakers and their opportunities showcased to our community of 40,000 women in tech.

Angie Chang: Another thing that we have is podcasts. So, we have a great library of podcasts, which have the best of our Girl Geek dinners. They’re available on any of your podcasting services that you like to use. You can find Girl Geek X there. We have about 20-something podcasts there. You can also check out all of the events that we posted in the recent history. You can find our videos on YouTube. So, if you go to YouTube.com/GirlGeekX, you can find all our videos there, and you’ll also find tonight’s talks there in a few weeks, after we do some production, add some music, make it shorter. Feel free to loop back, and then send those videos to your friends.

Angie Chang: Also, I wanted to talk a little bit about how Inflection is hiring. I’m really excited, because when I saw the job listings, I was like, “Wow, there’s so many engineering, marketing, accounting, different roles in the tech company that they’re hiring for.” A lot of them are remote. So, I’m really excited that you can definitely apply for those jobs from anywhere around the world, and also hopefully share them with your friends, because we know in this pandemic women have been disproportionately affected, and unemployed, and in dire straits. So, please do feel free to share those job listings that are in your Zoom email, and I’m sure in a followup email. You’ll also see those job listings there. So, please feel free to share them with fellow girl geeks and anyone that needs that.

Angie Chang: So, let’s see. What else is there? I think that’s all we have for now. I’m going to hand it off to our first speaker, Mikaila, who is the Vice President of Human Resources at Inflection. She is a very skilled HR professional, who’s been working for over 16 years, and has been at the company for over seven years. She is passionate about cultivating and maintaining the culture, and intently focused on upholding the core values of Inflection, which she’ll be talking about next. So, I wanted to welcome Mikaila. Here we go.

Mikaila Turman: Hello, everyone. Hi. I’m Mikaila. Thanks so much. It’s great to see you and be with all of you tonight. As Angie mentioned, I’m the VP of HR at Inflection for the past two years, and been with the company for seven. Just a little bit about Inflection. In 2006, Inflection was started by two brothers, Brian and Matthew Monahan. They created and rolled out several people data-driven products over their tenure, most notably, Archives.com, which was later sold to Ancestry.com. Over time, other online people search products have emerged, such as PeopleSmart.com, which was a B2C subscription-based service and the bread and butter of our business for several years, and where the concept of GoodHire began.

Mikaila Turman: In 2018, the brothers handed the Inflection reins over to our current CEO, Mike Grossman. Since then, our primary product focus has been on GoodHire.com and our associated APIs. GoodHire is the easiest, most flexible, and most delightful employment background screening experience you can find. Yes, that’s directly from our website. As the VP of HR for Inflection, I’m also a GoodHire customer. In HR, I usually say, “Nothing is ever easy,” but I love GoodHire because it truly makes background checking easy. Currently, GoodHire has assisted about 80,000 organizations with their background checking needs.

Mikaila Turman: As Angie was referring to, open positions, Inflection has open positions in various departments, and we’re diligently focused on having an inclusive workplace and on increasing the diversity of our workforce. To quote our D&I statement, “We believe in empowering everyone to be themselves at work, so we can be better together.” Please check us out, and our open positions out, at Inflection.com or GoodHire.com. We’ve also recently partnered with TheMuse.com as well, if you’re familiar with that. So, you can check us out there, too. Okay. Now moving on to core values.

Angie Chang: Quick question. Is there slides that are supposed to be displayed right now?

Mikaila Turman: Yeah. I’m sharing my screen right now. Hopefully everyone can see that.

Angie Chang: Perfect.

Mikaila Turman: Okay. So, core values is a topic that I am truly passionate about for two main reasons. One, Inflection’s core values of integrity, transparency, and innovation were significant drivers for why I came onboard with the company seven years ago. I got recruited to Inflection by a previous coworker. As I looked at the website … Of course, we all do that. I interviewed with various leaders in the organization. The as-advertised core values were truly apparent in the people that I met with. As I look back now, my previous company had a decent mission statement, but it wasn’t rooted in core values. I would venture to say that the customer is always right was their core values, which does make sense for a staffing company, and you think it’s okay until you’re told you shouldn’t bother recruiting people of color for certain clients, because, well, the customer is always right.

Mikaila Turman: One of my best friends still works there. Data shows that a best friend at work is a shoe in for employee retention. But I’d argue the data and say core values may just be more important. Two, I’ve been in HR now for 16 years, and I’ve, obviously, seen a lot of people come and go in my organizations, and for various reasons. But I believe a person’s decision to stay with a company or leave a company always connects to core values, one way or the other. It’s basically like the Seven Degrees of Kevin Bacon.

Mikaila Turman: Stop for a minute, and think about this. Core values, as I say the words, core values, I know that some of you who are out there immediately said to yourself, “What are my core values?” Some of you said to yourself, “Self, I know my core values. Right?” Some of you said to yourself, “I know my core values. They’re honesty, integrity, grit, work-life balance,” yada, yada, yada. Today, I hope to reach all of you, regardless of what stage of knowing and understanding your core values are. For those of you that said you know your core values, I want to challenge you to really, really, really think about how you would define your core values, if asked, and how those core values shape your life.

Mikaila Turman: During the interview process, I always ask, “What are your core values? Tell me examples of how I would see those core values displayed in your work.” I’m continually surprised how many people, at any level, are thrown off by those questions. The answer lies in you. You know this answer, if you’re willing to dig a little deeper. Let me express what core values mean to me, from an HR leader perspective. In an organization with well defined core values, transparency, integrity, innovation, accountability, those words should be the foundation in which employees perform, work, and behave. In order for that foundation to be solid, organizations should expect employees to uphold those values, and do something about it if they’re not.

Mikaila Turman: So, true confessions here. I’m an HGTV geek. So, the word foundation makes me think about the rare occasion when I actually get to sit down and relish in the joy of watching a house flipping show with a glass of wine. Inevitably, most of the houses with the crumbling foundation are the hardest to fix up. They end up costing a lot more money. Wow! How true is that, also, for an organization with crumbling foundation of core values? Okay. But there is good news. A house with a crumbling foundation can be fixed and repaired, and it ends up beautiful and way more valuable. Same for an organization. Right?

Mikaila Turman: Regarding back to my previous life before HR, I was a personal trainer. So, the term core always makes me think of six pack abs. But we all know now that core is everything under the service, the food we put in our body, the muscles we work, the chemicals interacting internally, all the things that get that external surface of six pack abs, hopefully. When you develop and understand your core values, they should be packed with deeper meaning. So, I define personal core values as the deep rooted beliefs that a person operates from, and are externally obvious. For example, if you asked my coworkers what one of my core values may be, I’m certain that they’d say, “Mikaila has a core value of family first. Her kids and her hubs are her priority. She will adjust everything else in her life to ensure her family comes above all else.”

Mikaila Turman: So, let’s step back to where I started. For those of you that said, “Self, what are my core values,” then think about when you wake up in the morning. What gets you out of bed? What gets you on that first Zoom call of the day? Why do you do those things, even when you don’t want to? Is it because of your core value of responsibility? Is it because of your core value of money? Is it your core value of teamwork? Think about what your family members, best friends, closest colleagues would say about you. Would they say you’re the family glue, the dedicated wife and mother? Would they say you always did the right thing? Would they say you work hard and play harder? What words would they use to describe you? Because those are the obvious core values you exude every day.

Mikaila Turman: For those of you that said, “I know my core values,” again, I challenge you to dig deeper into that, and define them. Actually write a definition. Have you fully considered what those closest to you would say about your core values? So, here’s an example. One of Inflection’s well defined core values, and my personal favorite, is the Golden Rule. We are intensely collaborative and treat one another as we want to be treated ourselves, with respect, civility, and empathy. Know your core values. Take the time to really define them, as if they are as important as updating your Instagram. I mean, your resume. Then use them as your superpower.

Mikaila Turman: If you are here networking because you’re looking for a new organization, and you’ve identified your core values, now you can take the next step and seek organizations that align with you. You can ask questions in your breakout sessions. “What are the core values of your organization? How could I possibly align?” If you are currently in a role at a seemingly good company, and you just can’t figure out why you are not satisfied, look at your company’s core values. Are you and your coworkers living up to them? Do they align with your own? Sometimes employees come to me and they are unhappy, and they can’t put a finger on it, or verbalize their frustration. In those instances, I ask them, “If you are honest with yourself, what is not working for you in this role? Where is the organization not upholding the core values, from your perspective?”

Mikaila Turman: Usually we can turn things around and take some actions to get back to good. But if it’s clear that a person’s core values are not well enough aligned with the organization’s, it doesn’t work, and that’s okay. Because a company has to uphold the core values of the organization, and the individual has to uphold their personal core values, as well. Thank you for joining us tonight. I hope this chat helped you think about your core values and dig deeper, so you can live your best life in your current adventure, or into a new one, maybe even at Inflection. With that, I’ll hand the virtual mic over to my colleague.

Angie Chang: So, our next speaker is Ellen. She is the Chief Marketing Officer at Inflection, and she has over 20 years of experience. She’s worked at large public companies, like Yahoo and Intuit, and also venture backed startups. She has a journalism degree from Northwestern and an MBA from the Haas School of Business at UC Berkeley. Go Bears! Welcome, Ellen.

Ellen Perelman: Thanks. All right. Hopefully everyone can see my screen. Well, it’s great to be with you all tonight. I’m going to talk about marketing and numbers. When I first–wasn’t in marketing, I didn’t really necessarily associate marketing with numbers, but, in fact, I was pleased to discover that there’s a lot of data underlying marketing. In fact, as an organization, one of the things that Mikaila didn’t mention, we are a very data-driven organization. One of my favorite values is speed with rigor, which means that we move quickly, but we make sure that as we move, and we make decisions, we use data to inform those decisions.

Ellen Perelman: In marketing, we rely on data a lot to answer key business questions and help us make decisions, and measure the impact of our efforts along the way. We use data to answer questions such as how much money should we invest in a campaign? How is our website performing? What content should we create? How can we drive more revenue for the business? Today, I’m going to just walk you through a couple of examples of how we do this, some actual case studies, if you will. To set some context, we, as a business, marketing is responsible for driving a lot of leads. Leads is the lifeblood of our organization. Leads are prospective customers.

Ellen Perelman: We drive leads into the business primarily through our website. We use a variety of channels or sources to drive those leads, paid search, organic search, referring websites, partner relationships, et cetera. We drive those leads to our website, and then we work, in marketing, to either convert them to a paying user or to create what’s called an MQL, or a marketing qualified lead, which we pass on to our sales team, and then the sales team works to convert those leads into opportunities, and eventually to close deals and customers. So, that sets the context.

Ellen Perelman: So, next, I’d like to talk to you about paid search. Paid search is a really big channel for us. We spend a lot of money on paid search, but we spend it efficiently, and we are very intentional about how much we spend and where we spend it. So, to just provide some context for folks who may not be familiar with paid search, or how it all works, you probably have encountered paid search ads, if you spend any time on Google. At the top of the page when you do a search, you probably see an ad. I’ve got an example of one of our ads on the left side of the screen. We bid on placements. We have hundreds of keywords we bid against, and then we measure our performance with a few key metrics.

Ellen Perelman: One is impressions. How many times did that ad show up on a search result page? Clicks, how many times did people click on that ad? Those two metrics combine to form something called click through rate, which is our efficiency of converting impressions into clicks. Then CPC are the cost per click. How much do we pay for each of those clicks? That’s certainly important, as we think about how much money should we invest in paid search? Then we drive those clicks over to a landing page on our website, which I have an example on the right. Once the lead gets there, the person gets there, we look at a couple other metrics.

Ellen Perelman: One is the number of visits to the page. The number of visits that convert into a lead, meaning how many people filled out that form and hit the submit button. The conversion rate, which is just the efficiency of us converting visits into leads. Then how much do we pay for that lead? Because that becomes really important. So, let me put it all together. This is a lot of numbers and a lot of data on the page. Just to summarize how we think about this, we’ve got impressions, how many times our ad shows up. How many people clicked on it? How many of those clicks turn into leads? How much do we pay? How much is the applied rate we paid for those leads, based upon how much we paid per click? How effectively those leads convert into customers. In this case, this example here is 20%.

Ellen Perelman: So, from 24,000 clicks, we end up with 375 customers. Well, that’s interesting, but back to the original question, which is how much to invest? Well, in our company, we are very mindful of a 12 month revenue per customer. So, how much money can we expect to generate in revenue for that customer over a 12 month period? That would be an average customer. We operate under the model of we’re willing to spend as much as we can to break even. So, our costs equal our revenue. So, let’s just say, for example, that the cost … The 12 month revenue generated from that customer is $500. So, we’ll spend up to $500 to acquire that customer. That’s not just on media expense. That’s all expenses.

Ellen Perelman: So, there’s a mathematical equation there. The gist of it is that we’ll be willing to spend up to $100 for that lead, all in, to generate that $500 in revenue for that first year. So, with the example I’ve shown up here, we could actually spend more money, because we’re not hitting that break even number yet. The key to this, interestingly enough, if you look at the math, it’s that conversion rate, that 20% conversion rate from a lead to a customer. The better we are at converting that lead into a customer, the more money we can spend.

Ellen Perelman: Let me share with you another example. As I mentioned, once we get that lead to the website, how effectively can we convert that lead into a paying customer? So, what I have up here on the screen are the steps on our website that a prospect would follow, from submitting a lead to selecting a background screening package, to maybe choosing to add on some additional options to that package. So, adding more to the shopping cart, if you will. Eventually, giving us a credit card and purchasing that background check. Now, what I’ve included at the bottom, these are all example numbers. These aren’t real numbers. Let’s assume that 10,000 people made it to that page where they could fill out the lead form.

Ellen Perelman: Let’s say we have tools that allow us to measure this. 50% drop off and never complete that stage. So, that means at the next step there’s only 5,000 visitors that make it to the select package page. Another 50% drop off. So, then 2,500. Another 75% drop off. So, the final page, 625 people make it to the page where they’re going to actually purchase a background check. Then only 15% of those actually end up purchasing. So, starting at 10,000 visits, that means out of every 10,000 visits, with this example, 94 paying customers, or a 1.9% MQL, or marketing qualified lead, to purchase conversion rate.

Ellen Perelman: So, what we’re trying to do every step along the way is to improve the conversion rate. Right here, what I want to show you is we do a lot of AB testing. So, right now, this is actually a live AB test we have in place right now. We’re trying to improve the conversion rate, getting more people to click on this page and move to the next page. This is a select package page. Now, these two pages, the control and test, might look similar to you, but there’s one minor difference, which appears to be minor, but it very likely could be a significant difference. That is on the example on the left, we do not have a description of the value or what the benefit of each package is.

Ellen Perelman: So, allowing people to make a more informed decision as to which package they should purchase. On the right we have descriptors. So, for standard on the left it says one to two business days. For standard on the right it says more comprehensive and up-to-date criminal records, one to two business days. Then how we’re going to measure the effectiveness of this test, again, back to conversion rate, is the percentage who make it to the next page, as well as the percentage who eventually make it to purchase, and the dollars they purchase.

Ellen Perelman: So, just a few key takeaways. Hopefully this came through. Conversion rate is key to everything. Optimizing conversion rate, meaning improving the conversion rate, allows us to drive more revenue and increase our budgets, and drive even more revenue. Small changes can sometimes yield really big payoffs. Thank you.

Sukrutha Bhadouria: Thank you so much. That was so insightful. Super helpful for all of us to learn and understand more, at least for me. I feel like I learned something new, and I always learn something new with every single Girl Geek dinner that we have. So, thank you so much for your time. Up next, we have our next speaker, Mahu Sims, who’s the Director of Marketing and Digital Marketing. She’s responsible for managing the marketing deck stack, reporting on marketing performance, launching digital campaigns, and maintaining the GoodHire website. She recently received an MBA from Rutgers and became a mom to a beautiful baby girl. Welcome, Mahu.

Mahu Sims: Hello. Happy to be here. Let me just share my screen. Great. So, I’m going to talk a little bit about the lessons I learned in 2020. First, since this talk is about both my personal and professional experiences, I thought I’d share a little bit more about myself. I’m the director of marketing operations and digital marketing at Inflection, as you heard, as of about a month and a half ago. I’ve been in technical marketing for about six years now. I currently live on the East Coast in New Jersey with my husband, Muta, my four-month-old baby girl, and our three-year-old Goldendoodle. I love hiphop dance, reading, exploring new tech platforms and gadgets. A fun fact about myself is that I made it to a green belt in karate as a child, and I’m looking to get back into it.

Mahu Sims: So, what a year this has been so far. 2020 has been a year of great challenges. Not to discount all the sad things that have happened so far, there was a lot of positivity. 2020 has made us more creative, and I’ve seen people come together more now than ever before. Personally, this year has been the most polarizing year of my life. I’ve faced some of my greatest challenges, and I’ve accomplished some of my biggest goals. Since I often like to learn and draw from the experiences of others, I thought it might be beneficial to share my 2020 story, and what I learned along the way.

Mahu Sims: About a year ago, in October 2019, I’d just landed a new role after working at my first company for about five years. I had finally decided to leave. A week after taking on that new role, we found out that we were pregnant. We were super excited, but I was also really nervous to enter the working world as a pregnant woman. One of my biggest fears going into 2020 was that I didn’t think I would be eligible for a company sponsored maternity leave. Now, that just seems silly. Jumping into 2020, we were hit hard right off the bat with bad news. Our baby girl was diagnosed with club foot. Club foot in itself isn’t that bad, but it could sometimes mean that your baby has larger chromosomal abnormalities, resulting in disorders like Down syndrome. So, we decided to take a test and find out. The whole time we were freaking out. We were relieved to find out that Nala was completely happy. She only had a club foot.

Mahu Sims: The next event in our life was another blow. Around March 3rd, I received a vague but demanding email from our HR team, stating that I needed to be at work the next day, and I could not miss it. For me, this meant one or two things. Either I was getting a promotion, or I was being laid off. It was, obviously, the latter. I was devastated. Being laid off is stressful, but I was also six months pregnant. Even though it wasn’t my fault, I felt like a complete failure. A few minutes later though, I pulled myself up by my bootstraps and went out to find a job. I gave myself a pat on the back because I found one in just three weeks. Due to COVID, my offer was converted into a contract offer. So, that didn’t give me the stability that I was looking for, but it was truly a blessing in disguise.

Mahu Sims: The next month my mom tested positive for COVID. Our family was extremely nervous, because we didn’t know much about the virus. We were happy though to find that she began to recover quickly. She ultimately recovered fully a few months later. We were forced to cancel our baby shower. In May, racial injustices against Breonna Taylor, George Floyd, Ahmaud Arbery had received national attention. This was tough for me, as a Black woman, but also as a mom-to-be. I was constantly thinking, “How do I explain to my daughter that she should be proud to be Black, but sometimes it was really hard?”

Mahu Sims: In June though, I finally got a win. I graduated from Rutgers Business School with my MBA. A few weeks later, this win was followed by a stressful birthing experience. We weren’t allowed to bring family and friends into the hospital, and we had several complications with delivery. Right on the other side of that stressful situation was a beautiful baby girl, who was happy and healthy. About a month and a half after delivery, I had to take a break from bonding with my baby 24/7 to focus my efforts on finding a full-time job again. In September, I started my role with Inflection, which has proven to be an amazing company. In October, we made another large life decision to finally move out of state to Georgia after debating for several months.

Mahu Sims: So, from a year ago to now, my life did a complete 180, but I learned a few invaluable lessons. My learnings fell into two general themes. If I, one, leaned into my challenges, and, two, always planned, there was no way I could fail. On the professional side, I learned that there were jobs out there, and getting one was possible. I managed to do it twice within just three months. I also learned that in order to get a new job that I loved, I had to own my job search. I had to think about what was most important about the location, the job itself, and the company that I worked for. In terms of location, I calculated that I spent over 2,000 hours commuting in my career so far. These hours were better spent with my daughter and family. So, I preferred working remote.

Mahu Sims: In terms of the job itself, it had to pass a passion and skills test. I was open to new roles, and I didn’t want to rely solely on my current experience. I wanted to find careers that I hadn’t thought about, but where my experience was transferable. So, I wrote down all the things that I’m passionate about and the things that I’m skilled at, and the list aligned to two types of roles: technical marketing and product management. I ended up in technical marketing again, but it was a fun exercise to do. Finally, the company that I worked for needed three things. One, a great product that customers love. Passionate employees that cared about the culture and core values. Finally, a company that cared about diversity and inclusion. I’m happy to say that I’ve found that at Inflection.

Mahu Sims: On a personal note, I learned to talk through tough scenarios. If I had the what-if conversations with my family about the tough birth, or potential defects, it could have reduced our stress in the moment, and we would have been better off for it. Finally, I needed to find ways to give back. With all that was going on in the world, this had become super important to me. So, as you’ve noticed, I’ve had many ups and downs this year. As a person prone to stress and anxiety, I needed to implement what I like to call my CORKSS framework to get through it. C stands for continue to plan. I planned through my job search and pregnancy. The more I planned, the better prepared I was. The more prepared I was, the less anxiety I felt.

Mahu Sims: I own my routine. I was extremely intentional with my time, even when I was unemployed. This meant setting time aside to learn, manage my job search, and even doing things like working out and reading. I remained introspective. I continued to inquire about my stress, asked myself why am I anxious? What can I control? I would try to ignore the things that I couldn’t, and go all in on the things that I could. I kept my physical health in mind. It’s super easy to fall into unhealthy patterns when you’re stressed out. But eating right and exercising actually made me feel better. Since I didn’t like to exercise all that much, I would pair it with something that I love. For example, I fell in love with the Hamilton play over the summer. So, I would watch it every time I worked out, which certainly increased the number of times I exercised.

Mahu Sims: Speaking to everyone. As I mentioned earlier, I love learning from the experiences of others. I joined various personal groups and professional groups, and managed to talk to as many people as I could about what they were going through. Finally, stay positive. It’s definitely harder than it sounds, but I try not to get consumed by the negativity around me. I would take breaks away from my phone to read a book, play a game, or hang out with my family uninterrupted. So, yes. 2020 has been tough so far. But I know that if I lean into my next challenge, plan my way into success, and remember CORKSS when I’m stressed, I’ll come out on the other side of it just fine. I wish the same for you. Thank you.

Angie Chang: Thank you, Mahu. That was so inspiring to hear your story and this transparency that you shared with us. I also remember that you shared your story about getting your job in COVID, which I think is super impressive. We keep hearing in the news how women are disproportionately affected by this crisis, and it’s really great to hear that you were able to get an offer, even though it was [inaudible 00:36:28] contract, but also now that you’ve found this great role at Inflection, which has shown its DEI initiatives. It’s been really inspiring to hear you share that story. So, thank you.

Angie Chang: Our next speaker is Izzy. She is a general counsel at Inflection, where she oversees, or leads, the company’s legal and risk functions. She’s been with Inflection for about five years. Before she was at Inflection, she was an attorney for Hirease, and she also received her journalism degree. I think that’s funny, because I had an English degree. So, a journalism degree from the University of North Carolina and a Juris Doctorate with honors from the University of North Carolina School of Law. Welcome, Izzy.

Izzy McLean: Thanks for that introduction, Angie. I’m Izzy McLean, general counsel at Inflection. Super excited to talk to you all a bit about this concept of regtech and how it is a really ripe area for innovation, maybe in ways you wouldn’t traditionally even expect. I think a lot of us here enjoy problem solving, and doing it in really creative ways. That’s probably a big reason why you all here have connected with Girl Geek X. I think that’s what’s really cool, in my opinion, about regtech. By definition, it’s the application of new tech, emerging tech, to solve regulatory and compliance challenges for businesses. So, I thought it might be a cool topic to chat about today, just so you can keep it top of mind in your own professional pursuits or at your own organizations.

Izzy McLean: What do I really mean by regtech? Generally speaking, regulatory technology is a new area of tech. Usually it’s software-based, but not always. It aims to ease the regulatory and the compliance burdens for businesses that have to juggle a lot of different laws, that are usually in a state of flux, or they’re ever changing. Examples would be tech solutions for companies that have to deal with GDPR compliance or privacy obligations, tools that banks use for know-your-customer or anti-fraud, anti-money laundering requirements. So far, regtech, it’s been associated with the financial services industry, but there is a growing need for regtech solutions to come out into other verticals and into SaaS services for customers.

Izzy McLean: We’re just starting to see the nascent stages of that, especially in the privacy sector where you see more changing laws. A lot of you might have heard about the recent changes with European Union and some of the privacy laws there. So, aside from that, I want to talk about today how we at GoodHire have baked in a regtech solution to our own screening services, and we’ll use a case study to work through that. Suffice it to say that you don’t have to associate regtech with financial services. We’re starting to see it in our other spaces, and I think it’s safe to say that in pretty much every vertical there is a value add for some sort of regtech solution.

Izzy McLean: Aside from the personal benefits of maybe getting your hands dirty and creating new, easier ways for people to follow the law, as they run their business or as they use your services, there are some other benefits to think about with regtech. It might be that your services themselves require the customers have some foundational knowledge about the law. That’s our situation at GoodHire, because we’re very regulated. Background checks are extremely regulated. It’s worth asking, if you have a corporate responsibility in those situations, to guide your customers toward compliant use of your product. That is the tack that we’ve taken at GoodHire.

Izzy McLean: Not only do we want to help customers understand their own legal obligations, so that they can stay safe and solvent, but we also want to make sure that those customers who are using our services follow the law, so that their job applicants receive all the rights they’re entitled to receive under the law. That’s just simply the right thing to do. Then there’s customer peace of mind to consider, as well. A lot of organizations might not have sophisticated legal teams or in-house compliance teams. When they feel that your service or your product, either by the way it’s designed or the features that it includes, if it actually helps them understand their legal obligations and then provides them a way to comply with those obligations, those customers are going to feel safe. They’re going to have peace of mind. They’re more likely to stick with you. They’re less likely to churn. All good benefits to consider.

Izzy McLean: As I mentioned earlier, I thought it might be helpful to use a case study from my experience at GoodHire to talk about how regtech can be added to an already existing SaaS service. So, GoodHire is our employment background screening service, as I mentioned. Customers use us to background check their job applicants before they hire them, or maybe throughout the course of employment. The procurement and the use of background checks is highly regulated under federal law, state law, and local law. Meaning, unfortunately for customers, there are a lot of laws and rules that they have to follow when they use our services. Those rules can differ based on the customer location, the job location, and the candidate, the location of the candidates they screen. It’s very complex.

Izzy McLean: We were finding that a lot of our smaller customers, especially, were having a hard time understanding what the law was. They were having a hard time understanding how to comply. So, that was something that we immediately wanted to improve. We decided to invest into educating our customers, so that we would raise the probability that they would follow the law and compliantly use our services. By doing so, they avoid litigation and fines and enforcement, and also they ensure that their job candidates receive all their rights under the law. Again, super important to us, as a business. We felt it was the right thing to do. So, we decided to research every applicable background check law in the country, at the state, the federal, and the local level, document them, understand them, interpret them, and then bake them into our service using the genius of our engineers.

Izzy McLean: So, on the educational resource side, we built a comprehensive guide that set out each of those laws in every jurisdiction, so that all of our customers can read it and have access to it and understand what the laws are for them, and how to comply as they use the service. Then on the automated solutions side, our engineers created the ability for us to take into account customer location, candidate location, and job location, and figure out, based on those inputs, which of the 180 legal rule sets should apply to that particular candidate, as the customer used the service. So, the research alone was about a six month investment. There was a lot of product and engineering work, as well. We now feel that compliance is a big part of our brand. Recently, I’m pretty sure compliance was rated the number five reason that customers come to GoodHire.

Izzy McLean: So, I think there’s definitely been some meaningful ROI on that one regtech project, that helped formulate that brand for us, of compliance advocacy. It really is the gift that keeps on giving, because it was built in a way that is very scalable and adaptable. So, as the laws change, we can easily just pull the levers and make tweaks internally, and update our system for compliance. I would just ask that you keep regtech in mind as a potential area of employment for yourself. There are companies that specialize in the creation of regtech tools in multiple verticals. So, that’s an option. Also, keeping in mind, if you’re at a business, for new features, or processes even, in the services and the products that you sell. If you think that you’ve identified an area that is a pretty ripe one for opportunity for regtech, go ahead and chat with your product teams. Get buy-in from executives.

Izzy McLean: I think that customer advocacy can create value for your brand, can reduce churn, and improve revenue. So, that’s a talking point you might want to use. Your competitors may already be working on something similar. So, you want to be sure that you’re staying ahead of the curve with regtech solutions. Also, you can manage cost of regtech development internally, if you form tiger teams to do a lot of the upfront research and due diligence in-house. Also, just be sure to think about how you would balance any increased risk that comes with offering a solution for compliance. That’s something that executives are probably going to want you to discuss as you make this pitch. So, those are just a few starting points, of course, but keep regtech in mind as you create and as you go out into the world and do cool, professional stuff. That’s it. Thank you so much.

Sukrutha Bhadouria: Thank you. That was awesome. All right. Next up, our next speaker, Avanti, who’s the VP of engineering at Inflection. She oversees data engineering, platform engineering, and customer success engineering teams. So, welcome, Avanti.

Avanti Ketkar: Hi, everyone. So, it’s a pleasure coming back to Girl Geek Dinner. So, today’s topic is more around how we can bring the engineering teams closer to our customers. When we talk about technology teams and engineering projects, we talk about the robust architecture we want to build. What are the different modern technologies and tools we want to explore? [inaudible ] we want to build, how much automation we want to do, and, obviously, the focus is on the quality of the code, the development processes, and generally building high energy, fun culture for the teams.

Avanti Ketkar: There is a very important aspect of building products that is often overlooked by the engineering teams. So, definitely one of the factors that we typically overlook is getting closer to our customer side. Why do we want to do that? Because when we build products, we want to think about our products from our customers’ perspective. We want to familiarize ourselves with the features and flows that are outside of our current expertise. We don’t want to just build to the requirements, but we want to build products that actually delight our customers, that gives them an excellent experience, and the products that want them to keep coming back to our experiences. Overall, just understanding our customers better makes us better engineers.

Avanti Ketkar: So, here at Inflection, we also try to do the same, and to do that, we take several measures. There is a lot of focus on working closely with the customers, not just with the product teams, but also with the engineering teams. Different ways that we can do this is getting involved into the product development side early. By early, it’s not just requiring [inaudible], but even earlier than that. Right? When there is discovery happening, when there is customer calls happening, even when the customer started requesting features and they’re not even prioritized yet. So, as early as possible being part of that whole process, I think, is very important.

Avanti Ketkar: Also, there are customer meetings that happen on different business teams. There are quarterly business reviews. There are sales pitch that happens. Customer success teams always work on retention, have continuous interaction with our customers. So, it’s really good for having those interactions, as well as understanding the customers’ complaints and requests, as we build new products. What do we do specifically to actually address those needs? We have built several different efforts and programs within Inflection, so that the engineers can work more closely with our customers. Right?

Avanti Ketkar: One of the processes we follow is something called agent escalation process. So, we have a big customer support center in Omaha, Nebraska. That is the team that is talking to customers every day. Right? In every capacity. They have emails, and chats, and phone calls happening with our customers. So, whenever our agents come across issues, we have a set of processes called agent escalation process. That directly comes to the engineers, as well as product managers. We can actually look through and understand what are the things that our customers are not happy about? We have a customer-focused on-call program, and I’ll talk about that in a little bit of detail in a bit. We also have quarterly ship-it events. That’s nothing but hack-a-thon, as some places call it.

Avanti Ketkar: These are the events where engineers take several days completely out of their routine work, and focus on fixing things, not only just for customers but different flows, anything that our agents want. In fact, two weeks ago, we had a completely customer-focused hack-a-thon, which was driven by the customer success week. That was a big event. We had a huge success. Many different features that our engineers developed actually made it to production. So, that was a very fun event. We also have a dedicated customer delight team. Even though we have all the engineers working towards the customer’s delight, we still have a team dedicated to that. So, the things that don’t get prioritized to be worked on right away, this team is continuously focusing on improving our customer experience.

Avanti Ketkar: We also have frequent communication with our internal customers, because, as you all know, the engineers don’t just work for external customers. Right? We have several internal tools and platforms and various different things that we cater to. All our customers are internal as well as external. So, one of these programs that I want to dive deeper into is the on-call program. It’s a typical on-call program, in a sense that we do deal with production issues. We do deal with production escalations. We have resolution SLAs that we place. We try to fix things within 24 hours on production if something is broken, 72 hours if something is broken but not as much of a priority. We have several guidelines as to how we fix things.

Avanti Ketkar: In addition to that, what we have done is we have taken this program to the next level. Engineers actually go on-call for an entire week. What that does is that it gives them a complete break from the routine development work. So, they don’t pick up stories. They don’t do the regular scrum work. They don’t have to attend all the meetings. What they focus on in this week is everything that is customer-centric. So, they can plan ahead of time, talk to the sales team, attend some customer meetings, or they can plan ahead, talk to the customer success team, and listen to some calls. They might be having some codes or bug fixes that they have been thinking about for a long time, and that are good for customers. They can take that time and actually work on fixing those things.

Avanti Ketkar: So, this is basically a dedicated customer-focused week that every engineer spends when they are on-call. This program so far has been very useful. This is just one of the examples that we do. We use it [inaudible] our sales, as well as customer success teams, use it. We have access to these various tools that typically engineers won’t use. What we have done is we have opened them up to our engineering teams, as well as product teams. Here is a screenshot, for example. Recently, we launched background checks in Canada. We are going global. One of the features was Canada background checks. So, you can see here, if you go to Gong and search for Canada, the tool actually shows you all the phone calls that use the word Canada.

Avanti Ketkar: So, you can go and read about what the customers are asking for. You can go in there and see if there is any feedback when the feature was launched, or what is the feature that is missing, that maybe we should implement next, and so on and so forth. So, there are several ways you can use this tool, and has been so far proved very successful. This is another tool, another screenshot. This is something we use for our interactions. So, all of our phone, and email, and chat interactions are recorded here. We can just go here. You can see I’ve filtered it with the chat. I can literally see all the chat logs from the customers that are coming to us. This is another way we can go in there when we are on-call. We browse around here, look at features that we are interested in, and learn a lot about our customers.

Avanti Ketkar: While doing that, we have learned several lessons. It doesn’t come naturally for us to think about being closer to the customers. So, it’s definitely a significant amount of work to actually double up this documentation, to double up the processes. This also needs to be a continuous feedback loop, not just from engineering teams, but from customer support agents, our product teams, our QA teams, and we need a continuous feedback loop to keep on improving our programs. This is just from the customer perspective. Right? There are more things that we are learning. Our escalations are getting fixed faster, because the engineers are learning the products and features that they were not familiar with before.

Avanti Ketkar: We are more comfortable with looking at areas that we haven’t worked on before. When we now test a product or a feature, we test it in a better way, because now we know how our customers are going to use it. So, our testing is getting better. In general, it’s making us well rounded engineers. As a result, we definitely have happier customers. So, for us, this has been a great effort and has been a great program that we’ve been running. I will definitely encourage you all to take a look and see how you can embed this philosophy into your product development process. Thank you.

Angie Chang: Thank you, Avanti, for sharing that insightful dashboards about how engineering gets closer to the customer. So, that’s the last talk of tonight. We will be sharing these with you on YouTube. So, feel free to check your inbox. It will come to you, along with the jobs, because Inflection is hiring for many remote roles and entry level roles in Omaha, and also just remotely for wherever you are. So, the roles include things like senior software engineer, help desk analyst, senior product manager, email marketing manager, senior accounts, learning development specialist, and a director of product marketing.

Angie Chang: Now, we are going to be moving on to our networking hour. So, if you are still hanging in there, go grab some water or a snack, and then come back and click on that link in the chat. There’s also a link in your email for the Zoom breakout sessions, where we’ll be putting you in rooms of four to six other girl geeks to chat for 20 minutes. Then we’ll rotate a few times, so you can meet some different groups of people. So, I will see you on the other side. Thanks for coming.

Like what you see here? Our mission-aligned Girl Geek X partners are hiring!

5 Genius Gift Ideas For Girl Geeks For 2020

Champion the unapologetically ambitious! Girl Geek X supports women who support women. Nab some swag and tag us (@girlgeekx) on social – we love to see how you are styling this winter.

Here are some fresh face masks, hoodies, pillows, and even bumper stickers to cheer on women leaders in all arenas.

All proceeds thru January 5, 2021 will go to Fair Fight, Stacey Abram’s nonprofit fighting voter suppression. So buy one for you and one for a friend!

1. More Representation – Face Mask

In a global pandemic, masks are a must! Run your errands politely and firmly stating that “a woman’s place is in the White House and Senate” celebrating all the women ascending in leadership. Champion the unapologetically ambitious, like Kamala Harris, Stacey Abrams, to name a few. Get your face mask for $10 here!

2. A Woman’s Place Is In The White House And Senate – Cozy Hoodie

Stay warm this winter with a soft hoodie with kangaroo pockets! Champion the unapologetically ambitious with a hoodie reminding the world that “a woman’s place is in the White House and Senate.” Perfect for your next Zoom meeting! Get your cozy hoodie for $34.85 here!

3. Sisterhood – Throw Pillow

Update your couch with this mood! Support the unapologetically ambitious: “a woman’s place is in the White House and Senate.” Perfect for having in the background at your next Zoom happy hour! Get your throw pillow for $21.65 here!

4. Women Belong In All Places Decisions Are Being Made – Hoodie

Supreme Court Justice Ruth Bader Ginsburg famously said: “women belong in all places where decisions are made”. Girl Geek X supports women making decisions! Ethically sourced following the World Responsible Apparel Practices Standards. Get your hoodie for $39.90 here!

5. More Kamalas! – Bumper Sticker

Entertain the cars sitting behind you in traffic with a bumper sticker stating “a woman’s place is in the White House and Senate” celebrating Vice-President Elect Kamala Harris, who famously said: “our unity is our strength and our diversity is our power.” Get your bumper sticker for $5.40 here!


We love to cheer on women breaking glass ceilings and bamboo ceilings, and we also love women who get things done like Stacey Abrams. The Guardian lauded that “In 2020, she is still not the governor. But in some ways, Abrams never lost.” She penned in the New York Times: “Voting will not save us from harm, but silence will surely damn us all.”

We support and appreciate our community organizers and instigators who fight for fairness. This is why all proceeds thru January 5, 2021 will go to Fair Fight, Stacey Abram’s nonprofit fighting voter suppression. So buy one for you and one for a friend! The holidays are around the corner, or brighten another person’s day just because we’re all mired in this pandemic winter together.

For more inspiring women in tech:

Sentry Girl Geek Dinner – Lightning Talks (Video + Transcript)

Like what you see here? Our mission-aligned Girl Geek X partners are hiring!

Transcript of Sentry Girl Geek Dinner – Lightning Talks:

Sukrutha Bhadouria: We’re so excited to do this event today.

Angie Chang: It’s always super exciting to be able to go to all these companies and see what the girl geeks there are doing and hear from them. And then also be able to network with other women.

Sukrutha Bhadouria: Once you turn on and see a ton of amazing people showcase their amazing achievements and talk about all the amazing projects they work on and tips and tricks they’d like to give out.

Sophia Lawhead: What I wanted to talk about was the step that everyone has to go through at some point when you’re looking through a new job, or looking for a new job, and that’s the recruiter screen. And so, this is the step that usually comes to the second step after you either applied or you’ve been reached out to over LinkedIn by a recruiter.

Virginia Badenhope: If there’s someone else out there who’s not getting the kind of traction that she wants in her career, as a reminder, that’s not a thing that is unique to you. It’s a thing that happens to a lot of people, that you’re not alone, and that it is not a permanent state.

Mimi Nguyen: So, it’s been a very windy path getting to my role here at Sentry. I was working as a creative writer for a while until I realized that my very beautiful dream of one day owning a house in the Bay area was quite possibly not going to be achieved by creative writing.

Saloni Dudziak: I lead the people organization team at Sentry, and my talk here is going to be focused on how to respond effectively to and in times of crisis and uncertainty. Even more so in that’s very not normal, new normal environment where myself and my teams have continued to be challenged to repeatedly pivot and respond in these uncertain times.

Meredith Heller: I joined as the first support engineer. What’s relevant to this talk today is building out the innovation platform. So, I’m here today to talk a little bit more about that and why I think it’s great.

Priscila Oliveira: Today’s agenda is open source. How did I become an open source contributor? How open source impacted my career. How can you become an open source contributor? And Sentry, it all started as an open source project.

Angie Chang: Stay tuned. We will be back and see you again, and have a good day. Bye.

Priscila Oliveira: Bye.

Angie Chang: Hi there. Thanks everyone for joining us. Sorry we’re a few minutes late. Once again, I had a lovely Zoom surprise. My name is Angie Chang, and I’m the founder of Girl Geek X. And for anyone who hasn’t been to a Girl Geek X event before, like a Girl Geek Dinner or our annual Virtual Conference, this is our event series that’s been running on for over 10 years now. It’s actually about 12 years that we’ve been doing these events at companies across Silicon Valley. We started at Google, and then Facebook, and then we did a bunch of all these different startups.

Angie Chang: And we just had so much fun going to these companies and hearing about what the women there were working on, from engineering, to product, to anywhere from startups to business development, to even fun things like sales and being the general counsel of a company. We also learned about, for example, being a genetic scientist. So, it’s just always super exciting to be able to go to all these companies and see what the girl geeks there are doing and hear from them. And then also be able to network with other women. So, after this one hour of talks, we’re going to be having some networking in the breakout sessions. We will be breaking you into little rooms so that you can chat with a smaller group of people, and then be able to talk about some of your career goals, your anxieties.

Angie Chang: Right now it’s a really crazy year, and so we just wanted to able to connect everyone to share about how we can stay engaged and what’s exciting for us and how to help each other be accountable to our goals. So, is Sukrutha here? I know she was…

Sukrutha Bhadouria: Yeah, I’m here. Hi. Welcome everyone. Just like Angie said, we’re so excited to do this event today. Obviously this is a different time from what we usually do it, but we’ve also been seeing that people are joining us from all over the world. Sometimes staying up at two AM to be a part of this. So, we’re hoping this is going to make it a little bit easier for our members overseas.

Sukrutha Bhadouria: Yeah, just that this has always been so inspiring for Angie and I. And for me, every time I hit a difficult time where I feel stuck at work, it’s always been super empowering for me to just go into a room, virtual or not, and see a ton of amazing people who happen to identify as women, showcase their amazing achievements and talk about all the amazing projects they work on and the tips and tricks they’d like to give out. And that has helped me in turn. And I know it’s helped a lot of our attendees and even our speakers to then go on to do bigger and creative things.

Sukrutha Bhadouria: In fact, I’m noticing that Grace Hopper is going on right now. A lot of people who have posted on LinkedIn that they’re speaking who are on my LinkedIn network, their first speaking opportunity was at a Girl Geek Dinner. And we always would tell them it’s a very forgiving crowd. Go for it. Try it out. And people were always a bit nervous. And after they were done, they were so excited and feeling super empowered.

Sukrutha Bhadouria: So, that’s all I want to say. Angie, was there anything else before we hand off to the first speaker?

Angie Chang: No, I think that’s it. Thank you.

Sukrutha Bhadouria: All right. So our first speaker’s Meredith Heller. She’s a software engineer on Sentry’s ecosystem. Now she gets to maintain both Sentry’s core integrations and the integration platform. Welcome, Meredith.

Meredith Heller: Hello. All right. So, let me… okay, so hopefully everyone can see this okay. Hi, my name is Meredith. My talk today is going to be about the Sentry integration platform. So, a quick overview of Sentry, very high level, if you don’t know what it is, Sentry’s platform helps developers diagnose, fix, and optimize performance of their code. With Sentry, software teams can easily trace issues related to errors, performance problems, and trends in code quality.

Meredith Heller: At Sentry, we use Sentry every day and I could not imagine doing my work without it. It’s an incredible developer tool. And it’s grown so much over the last few years. So, these numbers are just to impress you, but also show you that a lot of people use Sentry, not only use it but depend on it.

Meredith Heller: So, a little more context about me and my journey at Sentry. 2016 was definitely a big year. A lot of change happened in that year. And for me specifically, it was the year that I joined Sentry. I joined as the first support engineer at Sentry, and then later moved to the engineering side where I’ve gotten to do a bunch of things, most of them integration-related. And most relevant to this talk today is my work that building out the integration platform.

Meredith Heller: So, I’m here today to talk a little bit more about that and why I think it’s great. So, kind of a little outline of where I’m going to go with this, talking more about just integrations in general, why we wanted to build this platform and how I think the UI augmentation really helped achieve the goals that we set out when building the platform.

Meredith Heller: So, first and foremost, integrations are important. Like I said, most of my work that I’ve done at Sentry over the past four years has been about integrations. Sentry offers a lot out of the box. It’s a great tool, but it doesn’t exist in a vacuum. People like to use all sorts of tools and the developer workflow and we want to be able to support as many people as possible. I’d say that the top three categories of integrations would be project management, alerting, and source control. Most people have one integration from each of these kind of categories.

Meredith Heller: And the other thing that makes them important is data from these integrations can actually make Sentry more useful. So, for example, our Github integration, you can have commit tracking, and that can help you triage the issues more quickly. Jira has issue syncing, which can help to decrease resolution time. So, they are pretty important to getting the full Sentry experience.

Meredith Heller: But they are also very hard. And there are a ton of things… I could complain about integrations, as much as I love them, I could complain all day. But I think the things that stood out to me the most about integrations are that they are different enough where you can’t just say, “Okay, here is our skeleton for all of our alerting.” And just plug them in and have every one of them work the same. This is because different companies have different ways of integrating, different ways of authenticating, different ways of returning response codes or the error messages. It just varies a lot.

Meredith Heller: And we have a pretty small team, so that means that every time that we decide to build integration at Sentry, we invest a lot of that domain knowledge on our team being towards knowing these external APIs, the nuances between our integrations, what integrations share and what they don’t. And then, the other part is, okay, well we’ve built the integration. That was a lot of work. Well, debugging and maintaining this integration is also a lot of work. It’s hard because you may not know what’s over there. There can be unexpected changes in those end that you’re relying on, or even the whole app that you’re relying on.

Meredith Heller: So, enter in the integration platform. We know they’re hard. Integrations are hard, and we know the importance though. We want to build a platform that makes it easier for people to build more meaningful integrations on top of Sentry. Yay. So, we went and we did this. We went and we built the integration platform.

Meredith Heller: So, now I want to talk about the UI augmentation, and how I think that helped with this goal. But first, I want to give a little bit more context. What is this? What are we augmenting? And this is straight from the docs, so there’s a lot more information that you can get on this if you’re curious, but basically the UI augmentation piece of this is the ability to add UI components to Sentry itself through this JSON-Schema-based system.

Meredith Heller: And we currently have two ways, or two places in Sentry that you can do this. So, here, I don’t know if you can see this super clearly, but basically this is a screenshot of what… if you’re looking at an error in Sentry, what it would look like. The first example here is the stack trace link. I’m not going to go over the details of this, but that is one of the ways in which you can augment the UI.

Meredith Heller: The other is this linked issues here. There’s a bunch listed here because this is a test account. But essentially, if you’re looking at this error and you’re like, hey, I want to track this in Jira. I want to track this in another service, you’d click that little plus button and this module would come up. So, this is an example of the Azure DevOps issue, which we built this integration.

Meredith Heller: But now, for other developers building on the platform, for example, Clubhouse, the scheme on the left is all that you need to define to get this module basically to pop up. We’ve already done the work to hand all the front-end stuff. You just need to tell us what fields you want, whether they’re required or not, and if you have a field that’s like a select field that you want to have the data be dynamic, meaning we make the request to your server as to get back data. You can just put the URI there. So, this is pretty cool .Clubhouse is one of the first partners to build on this platform. So, that’s why I’m using them as an example.

Meredith Heller: So, how did this UI augmentation help with out goal? This is our goal again. Build a platform that makes it easier for people to build meaningful integrations. Currently, if you look at our project management section of our integrations, basically half of these are on the platform. Clubhouse, ClickUp, Linear, and Teamwork are all on the platform. Linear and Teamwork were just added recently, actually.

Meredith Heller: It’s a win for the developers that use Sentry. There are now more integrations. They have more options. I think it’s a win for the teams building the platform because they have flexibility within the schema to find what form fields they want, whether they;re required or optional and even if they want Sentry data to pre-populate, for example, in the description area.

Meredith Heller: And it’s a win for Sentry because we don’t actually have to build the integration. The work for us is to review and publish application. And the maintenance is only for the platform. So, we’re always going to have to maintain the platform. Just because someone builds another integration on top of it doesn’t mean that the maintenance gets larger. So, that’s pretty great.

Meredith Heller: And the one last thing I didn’t have a ton of time to go over in some more detail, but I think, for me, one of the most unexpected things, benefits of the integration platform is we actually have what we call internal integrations which means I’ve been talking a lot about how you’d use the platform as another company to build on top of Sentry and have that app be distributed through other users. But what if you want to build something custom? You can do that, too. Enterprise customers have actually used the platform to build their own version of Azure or their own version of Jira because of restrictions and permissions, or even just the customizations. So, it’s been really cool to see this platform grow and be successful. And yeah, so thanks for listening. This is… hit me up if you have any more questions. I’ll stop sharing.

Angie Chang: And that’s really great. Thank you, Meredith. Our next speaker is Mimi. She is a technical writer at Sentry. And she is also an organizer for Write/Speak/Code. And she is a proud coding bootcamp graduate. And so, fun fact, she can order from a restaurant menu in under 15 seconds, has zero regrets. Welcome, Mimi.

Mimi Nguyen: Yay, thank you. All right, one second. I want to make a quick note. A bunch of us were using templates for our slides and it says confidential in the left-hand corner, but they’re not confidential. So, feel free to tell everyone how great Sentry is.

Mimi Nguyen: Okay, cool. So, I’m just going to assume you all can see my slide deck here. Tell me if that’s not true. All right. Here we go. All right, so hello again. My name is Mimi and I’m tahe technical writer here at Sentry. So, I just wanted to get started with a little bit more about me. These are my cats. That’s Maple and Pancake a couple of weekends ago when it was super, super hot in the San Francisco Bay area. And that’s my current progress on a paint-by-numbers, or as I like to call it, how to chill out and stay inside, #2020.

Mimi Nguyen: So, it’s been a very windy path getting to my role here at Sentry. I was working as a creative writer for a while until I realized that my very beautiful dream of one day owning a house in the Bay area was quite possibly not going to be achieved by creative writing. So, I went to a coding bootcamp and graduated. Then I became a software engineering intern. And now, I’m a technical writer, a role that uses two of my skillsets, writing and software engineering.

Mimi Nguyen: So, I work on docs. And let’s dive into the creation of docs and how it can foster inclusivity with your teams. All right, so three of our topics today, collaboration, inclusivity, and why words and people matter.

Mimi Nguyen: Collaboration. Cool, so we’re going to go through these pretty quickly. I never regret setting a flexible agenda, whether it be for my goals for a project or even the topic covered during a meeting. And I always share this agenda to provide visibility to other teammates and collaborators. It helps facilitate… I’m going to wait for the garbage truck to drive by.

Mimi Nguyen: Okay, so as I was saying, these agendas help facilitate meetings. Right? But also, once you all have a plan together, it’s easier to communicate that plan to the whole company because you have buy-in from your stakeholders.

Mimi Nguyen:And we all should remember that communication is hard. There is always room to misunderstand or forget details. So, make sure to track your tasks in a calendar or something like Asana, which is what we use at Sentry. But most importantly, follow up with your collaborators. Sometimes you need to be assertive, which is personally hard for me because I hate nagging people. But if you really want something done, just follow up very assertively. And if you have time, have a retro. Discuss what worked, what didn’t work. Then gather that information into templates or guides. And this will help others be more self-sufficient, but also serve as a record of your iterations. What worked for a past project might work for another project in six months.

Mimi Nguyen: Inclusivity. Okay, so through your collaborative process, you’re already being inclusive. And you’ve most likely encouraged others to be inclusive, too. And thoughtfulness in your preparation and sharing agendas and plans, this all creates a space for ideas and questions and the feeling of inclusion. Constant communication with your teammates is an exercise in being intentional and effective with our words. Different people, leaders, teammates, everyone, everyone, thinks in a unique way. And the more intentional you are with your words, the smoother the collaboration. Intentional word choice also leads to accessibility, which we’ll cover in a few slides.

Mimi Nguyen: And again, iteration. Something we hear all the time here in tech, right? But really, iteration should be embraced. Record what works and what didn’t work. Write it down and share it with others. Someone with experience sharing their knowledge with some newer folks is a form of inclusion.

Mimi Nguyen: Words and people. All right, so we’re going to talk about why American idioms aren’t international, how assumptions are distracting, and how words evolve, oftentimes for the better.

Mimi Nguyen: Okay, so external documentation is international, and that’s what I work on, external documentation. Sentry customers read our external documentation to install, configure and understand our product. That means we avoid idioms or any communication that involves a very deep level of cultural knowledge. So, I’m going to have some examples coming up, and these are things that I’ve encountered in the Sentry docs or docs from other companies as well.

Mimi Nguyen: Okay so, “roll your own.” I know many people in tech are familiar with this phrase. It usually goes something like, “roll your own SDK.” But roll your own originates from cigarette culture, and it alludes to rolling your own cigarette. So, even if your reader can contextually understand what roll your own means, it’s still more clear and to the point to say, “Make your own.” Make your own SDK is clean, and again, to the point. There’s no guessing if you have to physically roll something.

Mimi Nguyen: Okay so, this phrasing was pointed out to me by a friend. Typically in western culture an introductory class is designated with the numbers 101. This indicates it’s the first class in a series of classes. Right? However, not everyone goes to culturally western schools. To be more inclusive and accessible, it’s more clear to say something like, “Blah, blah, blah intro class.” Or even, “Class one, blah, blah, blah.”

Mimi Nguyen: Okay, hurdles. So, hurdles is a word choice I’ve recently noticed in some documentation, and I think the phrase was something like, “that’s the last hurdle in setting up.” Hurdles are these fences that runners jump over during a track event. There’s definitely an argument to be made that the word hurdles is international because there are hurdles in the Olympics and the Olympics are international. But you’re still relying on a reader to understand the feature of a track race, when really what you want to say is step. Like, “that’s the last step in the installation process.”

Mimi Nguyen: Okay, so assumptions are distracting. Being inclusive means avoiding assumptions. What is easy or simple for you may not be easy or simple for the next person. Also, how does one measure easy? Is it five minutes? What are we comparing this to? Is it running in zig-zags for five minutes? Or is it running in a straight line for 10 minutes? Do you see what I’m kind of getting at? I just avoid the words easy, simple, or normally, because they’re vague and there’s probably a better way to have cleaner communication.

Mimi Nguyen: Okay, so try your best to consider the newcomer, or what some like to call the beginner. And I try to avoid saying beginner because we are all beginners. I used to laugh when people said, “The older I get, the less I know.” But I think I kind of get it now because I know that I know a lot, but also know that I don’t know a lot. I also don’t know what I don’t know.

Mimi Nguyen: But what I do know is you should know your audience. So, being inclusive means trying to understand the needs of your audience. If you’re writing documentation for Python Developers, there’s a really good chance you don’t have to explain what pip install means. You could just write pip install and move on.

Mimi Nguyen: Okay, so words evolve towards inclusion. Sometimes you need to exclude words in order to be more inclusive. So, at Sentry, we’re constantly trying to evolve the way we communicate. For example, we’ve removed most instances of the word blacklist from our code base and our documentation. And I know this sounds kind of obvious, but changing variable names takes time. And sometimes a lot of effort, and I want to recognize that effort. We are also still working on removing instances of the word whitelist. We still have a master branch, but we are also working on removing the word master from our code base. And I just checked earlier this week and it looks like all instances of the word grandfathering are no longer in Sentry docs, so hooray!

Mimi Nguyen: Also, I am super happy to answer any questions later about why these words should be removed from your code base and documentation. Ta da! That’s it. Once again, I’m Mimi. You can tweet at me @Mimi_Dumpling. Although, the closer we get to the election, the less likely I will be on Twitter. You can also email me at mimi@sentry.io. Thank you everyone.

Sukrutha Bhadouria: Thank you Mimi. That was amazing. I learned so much. I do want to say when I was first… a few years ago when I was… well, no. I’m a lot older than I think I am. Several years ago when I was reading some articles and I saw the reference to 101, I didn’t actually get the connection because just like you said, I didn’t get my early education here.

Sukrutha Bhadouria: All right, so our next speaker is Sophia Lawhead. She’s a tech recruiter. She has a background in hiring data and software engineers. And we all know how hard it is to hire really strong engineers with diverse backgrounds, so I’m sure she has a really tough job. She’s also focused on product managers and data scientists of all levels.

Sukrutha Bhadouria: When she’s not reading through LinkedIn profiles, you can find her enjoying local stand up comedy and trying to perfect her at-home pizza making skills, which I’m sure we’re all trying to do in this lockdown pandemic situation. So, welcome Sophia.

Sophia Lawhead: Thank you. All right. I will share my screen. Thank you everyone for coming. Again, I’m Sophia. I’ve been at Sentry for about six months, and like what was mentioned, I’m a technical recruiter. So, what I wanted to talk about today is related to hiring, and it’s something that I think is relevant to everyone here working the tech industry, working at startups. And I know that about 40% of you, I think, indicated that you’re actively looking for a new role right now, or you’re considering it.

Sophia Lawhead: What I wanted to talk about was the step that everyone has to go through at some point when you’re looking through a new job, or looking for a new job, and that’s the recruiter screen. And so, this is the step that usually comes, the second step after you’ve either applied or you’ve been reached out to over LinkedIn by a recruiter. And what I’ve come to realize over my last about three years of recruiting experience is that a lot of people don’t really know the purpose of this call. They’re not really sure what they’re supposed to share, what they’re not supposed to share, what this recruiter is looking for and how they can move past this step, move through it to the next step, which is usually a lot more interesting, talking to a hiring manager or doing the technical screen.

Sophia Lawhead: That’s what I want to talk about today is in these screens, how can you best present yourself? How can you be most prepared and have the information that these recruiters are looking for? To get the most out of this call, make it quick, efficient, and hopefully pretty painless?

Sophia Lawhead: We’ll start out with what are these recruiters actually looking for? These are the four things we’re going to cover. It’s wanting to know what are you looking for. Then it’s getting into what is the compensation range that you’re going to require for your next role. And work visa needs, if that’s relevant to you. And then finally, your work history.

Sophia Lawhead: When you’re thinking about starting to look for a new job or if you’re actively doing that, think about what are you looking for? What is most important to you? What needs are not being met at your current job that you’re going to look to find in your next role? This is something that I want to know, any recruiter wants to know, and it helps us determine fit for not just this actual role, but for the company overall. So, it’s a good thing to have prepared.

Sophia Lawhead: Then the next thing you want to have ready to go is what is my compensation range? And the reason that we ask for this is actually not because we want to try to find what is the lowest amount of money that you’ll accept. That’s actually not in our best interests as recruiters, as hiring teams to try to low ball people. The reason is is it’s not great for our retention. This is something that’s been seen in the tech industry many times and most industries. If you bring someone in at a low salary, they’re not going to want to stay very long. They’re going to probably within a year start looking for something new where they can be better paid.

Sophia Lawhead: So for us, it’s really about finding what you’re looking for. Does that match what we have budgeted for this role? And making sure there’s this alignment there, mostly so we don’t waste any of your time. And so, how do you determine what you are looking for? This can be determined by not just what do you need? We all have bills. We all have rent or mortgage. So, what do you need to maintain your lifestyle? But then also, what are your goals? Are you looking to buy a house? Have a child? Open a taco truck, maybe when pandemic is over? But whatever those goals are and your needs, that’s how you determine what your ask should be. What level you’re looking for.

Sophia Lawhead: And something a lot of people don’t take into consideration when they’re thinking about that is it’s not just about your base pay. It’s about the whole package, right? So, some companies, for example, will often a referral bonus, or… I mean a… sorry. Annual bonus. And that annual bonus is something that you should factor into your ask if you want to keep that same level of compensation at your next role.

Sophia Lawhead: So, the next thing to think about is what if I need work visa sponsorship? I know a lot of people in this industry do. So, if that’s something that’s applicable to you, it’s really good to just come to the call with all your details prepared. The policies of what a company can and cannot move forward with are pretty black and white and generally set by the HR and finance team. So, if you… if this isn’t brought up by your recruiter, definitely ask them. They should be able to tell you right away or get that information for you. And if we have the information about your expiration date, up to date with what type of visa you have, where you are in your visa journey, this can help the whole process move swifter, especially actually the end process of creating an offer for you if you get to that stage. So, it’s in your best interest to have this information ready to go.

Sophia Lawhead: All right, and the final step is and many ways most important is thinking about what is my work history? What is the story I’m telling through my work history? So, what we want to know in your work history is really about the last five to seven years. And that’s because a lot of hiring managers don’t really consider past about six, seven years to be super relevant to what you’re doing today.

Sophia Lawhead: As we all know, technology moves fast especially if you’re using a different language, if you’re doing a different skillset, if you’ve moved up. What you were doing back then, it’s not that it’s not a foundation that you built on, it’s just not necessarily as relevant today. So, that’s why it’s more focused on the past five to seven years.

Sophia Lawhead: Your LinkedIn is where you can put all of your work history. And I encourage you to put every single detail in there. I think you can never have too much information when it comes to that. But you want to keep your resume to the one page, and that’s why I think that you can cut off after about five to seven years.

Sophia Lawhead: So, and when you’re thinking about who’s looking at my profile? Who’s looking at my resume? Most likely the first person at any company is going to be someone non-technical. I myself don’t have a STEM degree. I, like many engineers and tech workers out there, Google things on the fly. That’s how I learned. So, I will be looking up any terms I don’t understand, but the way for me to understand it the easiest, fastest and be convinced that you will be a right fit for this role is for you to break it down in simple terms for me. So, to use as little jargon, as little acronyms, and as little internal terms as possible.

Sophia Lawhead: For example, here at Sentry we have a visibility team. And if you just put on your resume I’m on the visibility team, I don’t really know what that means unless I work at Sentry. But saying I work on the data visualization team, I instantly know what you did. So, that’s what I mean by breaking it down into simple terms. And it also shows me you deeply understand what you did if you can explain it to me in a very simple way.

Sophia Lawhead: So, when I’m looking at someone’s past work history at each job, and when I’m asking them questions about their work history in a call, and all recruiters do this. What I’m really wanting to know is at your work, what you’ve created, the app, the data pipeline, whatever it was, what was the purpose behind it? What did it accomplish? Why was this created? How did what you engineered, what you built, the dashboard you made, how did that affect the business goals? Did it move the needle? Did you affect KPIs, especially if you can show me with numbers or percentages that’s very… indicates that you were a big part of the process and your work was impactful.

Sophia Lawhead: And also, I want to know what did you work on? What were you responsible for? How involved were you with planning? Also, team size and structure. This all goes back to knowing how responsible you were for it and how much work burden was on your shoulders. For example, if you are on a project and there was a team of 20 working with you, that’s really different than working with two other people. That’s a lot heavier work burden, a lot more hats. So, it’s a very different work experience. And then also, I always want to know what technologies you worked with.

Sophia Lawhead: So, when you are booking your recruiter calls, those recruiter screens, I think it’s great to have this checklist to think about. This, if you have all of these boxes ticked, you’ll be totally ready for your call. So, I would review the company website and the job description before the call. You’d be surprised how many people do not do that. It will definitely set you apart.

Sophia Lawhead: Something I would do even maybe before setting up the call, too, is test out the product if you can. Can you do a tutorial? Can you read reviews? Can you create a free trial version, free subscription? That might tell you if you even want to be working on this product, but it will also surface a lot of really good questions for you and give you a better sense of what you would be doing day-to-day.

Sophia Lawhead: And then, think about again, your desired compensation, know your visa details. Also some things to think about and have ready to talk about are your flexibility around things like title, how far are you willing to commute, are you willing to relocate, will you need assistance, how much assistance in terms of monetary assistance would you want? Having that ready to go can really help you in those first calls know, is this company going to be right for me? Are their policies, are their location, everything going to line up with what I’m looking for?

Sophia Lawhead: And again, talking about things like unusual work gaps like length or short durations. That’s something we’ll ask about. So that’s actually something you can put on your resume if you want, and then that kind of cuts out that conversation. We already answer it, so it can make that call a little bit shorter.

Sophia Lawhead: And also, come prepared with some questions. This is another way to set yourself apart. And it does surprise me how many people will say, “I don’t have any questions.” And so, here’s some ideas of questions that you can ask. It just shows your interest. It shows that you are invested in this role, but these are all important things for you to know. Benefits that are important to you, is there things like parental leave? That’s something that a surprising amount of people don’t ask about til the very end of the process. Pandemic plans. What does that look like for your company? Any of these I think are great to ask.

Sophia Lawhead: And so, I’m going to leave you with two tips that are weird a little bit. A little out there, but they’re definitely effective. And this is great if you have a little bit of anxiety. If these calls make you a little bit nervous. You don’t really like talking about yourself. So, the first one is every recruiter should be on LinkedIn and have their own profile photo. If they don’t, I would be a little suspicious. I’m just kidding. But so bring up that photo, have it in front of you and talk to the photo while you’re on your call, almost like it’s a video call. And that can actually give you this sense of a real person is talking to you. It gives you a sense of I’m having a real conversation. It’s much more fluid, natural and can bring the anxiety down a little bit.

Sophia Lawhead: And then the next one is called superhero pose. And I think was on a Ted Talk potentially, but so in those one to two minutes while you are waiting for that call to come to you or you’re waiting to make the call, sit and… or you can stand. Either one’s fine. Put your hands on your hips, elbows out, chest back or chest out, shoulders back and take a couple deep breaths. And I did it before this event. It definitely instills a sense of confidence, power, it calms down the amygdala, brings down the adrenaline and it can really just set you in the right mind frame to have this call and have it go well. And I, like I said, I’ve used this on three on-site interviews and I received an offer for all of them. So, tested and proven. Very small sample size.

Sophia Lawhead: But that has been my presentation. If anyone has any questions, and interested in Sentry, want to talk about roles, please reach out to me. That’s my email. But thank you for your time.

Sukrutha Bhadouria: All right. Thank you so much. That was so amazing and actionable, Sophia. I learned a lot. So, what do you think you… where did you get this idea of the superhero pose?

Sophia Lawhead: I’m trying to remember. I was actually thinking about that. It might have been from a Ted Talk. I was also a psych major, so it might have been something that I picked up in my psych classes. But it’s something that’s been out there. It’s something I didn’t make up, but it is actually surprisingly effective.

Sukrutha Bhadouria: Yeah, I’ve tried it, too, actually. So, I do think it’s been… oh, someone just posted it. It was a Ted Talk delivered by Amy Curry. Thank you for sharing. I’m going to switch over to our next speaker, Saloni. She’s the VP of People. She’s an experienced [00:38:43] who has worked with many, many early and mid-stage high-growth companies, building and running key foundational [inaudble] from the ground up. While when not People-leading, she’s a wrangler of little humans and puppers while experimenting with different cuisines and attempting her hand at horticulture and farm-to-table foods. Welcome, Saloni.

Saloni Dudziak: Thank you very much. It’s great to be here. Hi everyone. I’m Saloni. I’m glad you could join us here with our wonderful, delightful speakers and hear a little bit about what our Sentry geek girls are passionate about.

Saloni Dudziak: I lead the people organization team at Sentry, and my talk here is going to be focused on how to respond effectively to and in times of crisis and uncertainty. I have generally been passionate about these topics and obviously even more so in this very not normal new normal environment where myself and my teams have continually being challenged to repeatedly pivot and respond in these uncertain times.

Saloni Dudziak: So, I’d like to start with a little bit of history and talk about where we were just at right before the world kind of got turned upside down with this global pandemic. We were about seven months into what will be a 16-month process that involved completing a total gut and rebuild of 36,000 square feet across two floors of a high-rise building in the financial district in San Francisco. However, as things began to start unfolding in late February and early March, we made the decision to shut down all of our physical locations in early March. And then once the shelter in place order in the Bay area was enacted, our construction on the new build out was paused until around mid-June.

Saloni Dudziak: So, as of this week, we’ve finished our build out on one of our floors. We’re set to finish another one in November. Obviously, it’s been a very bittersweet process to see a year and a half long project come to fruition and then no certainty of when we’ll be able to enjoy that space. And I think that almost every single People leader and anyone on a People team would agree that navigating those initial few weeks and then all of the many months that have followed have been extremely challenging in many unusual and unprecedented ways.

Saloni Dudziak: So, unfortunately I wasn’t able to deliver live tour as I planned. We’re still in move-in phase, and it’s a bit messy. But I’m giving a quick sneak peek to one of our spaces because I think it really represents the care and effort that our folks have put into the small details. And it’s a good indication of what the rest of the space will look like.

Saloni Dudziak: So, we’re in the middle of an office build out, and then this new crisis ensues. What’s the first go-to step? The number one motto in my home is don’t panic. And I think that’s key when you’re responding to a crisis, whether it’s momentary or ongoing. So, this starts by putting on your metaphorical life vest, taking a step back, assessing the situation quickly and then responding with an action plan that will need to be highly iterative as the nature of responding to crises means change is imminent and requires adaptability.

Saloni Dudziak: So for me, using the shelter in place example, putting on my metaphorical life vest meant establishing a very regular routine to my day. I’ve been a distributed worker in the past, so that gives me a bit of an advantage, but this was more than just that. This was a crisis that was changing day-to-day and week-to-week. So then, my goals were to assess this unfolding situation on a daily and weekly basis in a much more structured way. So, time blocking when I would check in on the news. What type of information I was consuming, making sure I was taking care of how often I was consuming that information.

Saloni Dudziak: And so, obviously not panicking doesn’t mean that I wasn’t or haven’t been stressed. There have been certainly highly-stressful times. But it does mean that I could more clearly understand what I could control and thus, respond to those events, and let go of the things I couldn’t control.

Saloni Dudziak: So, once you’ve got the two buckets of things you can control, things you can’t control, you’re setting yourself up to be more adaptable and able to respond effectively when things do change again. And then a part of this will soon fall establishing a positive psychological mindset where you can view a setback or a situation as temporary, changeable, it’s specific, that it will pass and it won’t remain in a permanent state.

Saloni Dudziak: So, if I took all these initial lessons, I can then formulate an action plan to respond to crises and that involves communicating with your teammates often, providing regular updates to establish some consistency as events unfold, and providing tools and resources for this different state of working.

Saloni Dudziak: So, what does that look like in real life? When you’re dealing with crises, finding ways to be resilient and adaptable is the first thing you do. You prioritize your connections to your people who will provide you with that positive reinforcement. People who will support and uplift you, but also give you the space to just be and feel your feels. Could involve joining social support groups or simply relying on your friend groups, partners, family members. I think just knowing somebody that has your back and will help to actively help build you up sets the foundation for that psychological resiliency.

Saloni Dudziak: The next up is having a sense of purpose and proactively working towards some set of goals. If you don’t feel connected to something that drives you, it’s really hard to stay resilient. So, making sure you’ve got something to work towards to make progress on. It doesn’t have to be big or grandiose in nature, but it does need to inspire you.

Saloni Dudziak: And then ultimately, don’t burn out. This goes back to kind of the life vest analogy where you need to make sure you’ve got yours on, but then you have to continue to inflate it. And when it inevitably starts to deflate, this could be setting your boundaries and taking breaks from being other people’s person, so that you can replenish yourself, avoiding negative outlets, getting your sleep, taking care of your physical health and practicing some form of mindfulness that will work for you.

Saloni Dudziak: So, if you’ve gotten resilient and adaptable, and once you’ve not panicked and come up with a plan of action, how do you maintain that motivation and productivity? If you’re an individual who’s trying to stay motivated or if you’re a manager trying to help your team stay motivated, you first need to understand what it is that drives them, and what their sources of motivation are.

Saloni Dudziak: I like referring to the infamous Maslow’s hierarchy of needs. I’m also a previous psych major as well. This touches upon all of the key elements humans need in varying degrees to feel productive and motivated. And even though in the original theory it’s presented as these stacked building blocks, these hierarchy of needs often overlap with each other. Some take more precedence than others depending on individual circumstances and are often situational in nature.

Saloni Dudziak: Ultimately what you’re doing is finding out what motivates yourself or your teammates. And once you’ve spent time understanding this, you’re able to start building the frameworks for keeping yourself and your teams motivated.

Saloni Dudziak: I’d like to share a little bit of some of the ways we’ve worked towards inspiring continued motivation and productivity over the past many, many months that involve some tangibles and intangibles. We had rolled out this wellness stipend in January for our employees. And I think typically people associate wellness and health with physical well-being, but we’ve tried to specifically highlight to also consider using this for psychological and emotional well-being, even more now so than ever.

Saloni Dudziak: We also created a wellness guide with a ton of different resources in addition to the stipend, and various ideas on the ways that you can use the stipend. And then we also included meditation and mindfulness resources, ways to keep your kids or your inner-child busy and engaged, ideas for staying social while staying home, physical wellness resources for home fitness options, and then self-care and emotional well-being tools, too.

Saloni Dudziak: We also introduced resources for working from home. So, initially when we moved to this distributed work, we weren’t sure how long this would take given the shelter in place date kept being moved. And once it became clear that the timeline was going to be a longer term, we wanted to make sure that employees had the ability to get their home spaces set up properly. And so, the stipend allows for setting up an environment that allows you to have the right tools for productivity.

Saloni Dudziak: And then for us internally, we also wanted to create a how-to guide for distributed workforce. So, more qualitative information on how to be effective in this remote environment.

Saloni Dudziak: And then, of course, you’re constantly reiterating the focus on communication because you don’t have the luxury of a quick chat over desks or passing through hallways. How you communicate and how often and the forum which you’re doing so are very important in this kind of crisis distributed world. And then, reinforcing those expectations for managers at every level to stay connected with their teams in multiple ways.

Saloni Dudziak: Doing a pulse survey regularly. We’ve been doing that to gauge where our people are at and our organizational health by gathering real-time data. We can continue to tailor our processes and responses to meet people’s needs, and then address any blind spots. And then of course, always encouraging and supporting a healthy mindset, leading interactions with empathy, understanding, allowing for flexibility in trying times, trying to find joy and humor in small moments and being compassionate are all key to crisis management.

Saloni Dudziak: So, ultimately building resilience and being adaptable, finding ways to stay motivated and productive are really hard. I can’t stress how much people just need to be kind to themselves and acknowledge that sometimes there’s going to be moments where it’s just not going to happen. And that’s okay. But having the tools and resources that can help you navigate through those types of moments is really key to finding those ways to get back on track.

Saloni Dudziak: And ultimately, everyone is playing a game of Twister. Sometimes you might have all your hands and feet firmly on the grounded spots, and sometimes you might feel a bit of teetering. But always go to the just don’t panic.

Sukrutha Bhadouria: Thank you so much, Saloni. That was really insightful, and I love that image of Twister. That was really fun, but yet true. Our next speaker is Virginia. She’s the general counselor at Sentry. She’s a tech lawyer who’s been around the block, having practiced at firms big and small, as well as tech companies ranging in size from startups to [inaudible]. Oh, and she also tries to make sure her kids are doing what they’re supposed to be doing in remote learning. That’s a super mom and super parent, I have to say. Welcome, Virginia.

Virginia Badenhope: Thank you. Okay. So, hello everyone. Thank you for having me. I am the general counsel of Sentry. And as was stated in my introduction, you can see that I have had a long career arc. I’ve been at big law firms. I’ve been at small law firms. And eventually, I made my way to a number of tech companies. And what you can also see on this slide is that I didn’t really find my niche until I was kind of like seven years out of law school. And twice during that time I thought about quitting law altogether.

Virginia Badenhope: And I highlight that because part of what I want to do in the talk is to acknowledge how normal struggle is, and that… I don’t know. If there’s someone else out there who’s not getting the kind of traction that she wants in her career, as a reminder that that’s not a thing that is unique to you. It’s a thing that happens to a lot of people, that you’re not alone and that it is not a permanent state. I think this talk is also sort of a follow onto what Saloni says in terms of different ways that you can try to be resilient.

Virginia Badenhope: So, one of the major factors of my early misery was that I started my career in some big, prestigious law firms where the primary form of feedback was yelling. Right? And I think the thought was that that was what was necessary to achieve the level of perfection that clients expected, that the partners of the firm expected. And I also think that in some ways that that kind of unforgiving environment was by design. It was intended to help toughen us up because I guess the thinking was law is a profession where it’s someone else’s job to find and exploit all the flaws in your work.

Virginia Badenhope: And I guess from the law firm’s perspective, this was effective because all the work that I produced was perfect. Right? From the header to the footers, to the pagination, to whether the text was full justified or left justified. Every detail was perfect.

Virginia Badenhope: The thing is that when it came time for me to supervise other lawyers, I knew that this was not how I wanted to be. So, I wasn’t that way with other people, but somehow I never learned to stop yelling at myself. And I think part of what contributed to that was this idea that you need unflinching criticism to get to the kind of success that I wanted. And that if you had anything less than that, then it’s just sort of BS and it’s the kind of stuff that ends up on SNL as sort of self-affirmation that is really laughable.

Virginia Badenhope: And it wasn’t until I hit a roadblock with my kids that I started working, knowing that I needed to work on this sort of idea of criticism. And what was happening is that I was finding myself yelling at them more and more. And I felt really bad about it. I was able to get the behavior that I wanted most of the time, but I’m pretty sure it was damaging my relationship to them. And my deepest fear was that it was actually damaging not just the relationship, but them.

Virginia Badenhope: And I didn’t turn the corner on that until somebody pointed out that sometimes the reason that people are hard on other people is because they’re hard on themselves. So, then the suggestion was okay, so if you learn to be gentler with yourself, maybe you’d be gentler with the kids, too.

Virginia Badenhope: And so that was really when I started trying to break down this idea that you need to have this sort of unforgiving, unrelenting criticism in order to be successful.

Virginia Badenhope: And so then I started looking around for different kinds of inspiration because I’d been to talks before. I had been to… these were not new concepts, but none of them really stuck. And so, I’m going to share some things that did stick just because it helps it… it’s easier for me to think about these when I have key specific things to think about.

Virginia Badenhope: So, the most influential book I have ever read and the most helpful in my life is this book about actually How To Talk To Kids So That Kids Will Talk and How to… How To Talk So Kids Will Listen and Listen So Kids Will Talk. And some of the core concepts that it revealed was, one, that it is actually possible to be kind and gentle at the same time. To be firm and gentle at the same time. Because I had this idea that if I was gentle, it meant that you were kind of ignoring problems and you were just sort of giving this sort of everything-is-happy point of view. And the point of the book is no, that’s not true. You can stick to the whatever standard you have, but you don’t need criticism to achieve it. That there are better ways to engage cooperation.

Virginia Badenhope: Another key point that it makes is that feelings are actually easier to deal with if you acknowledge them rather than if you push them away. And that was like… it’s probably second nature to a lot of people, but for me, that was sort of like a revelation because I was brought up to be like if you have a bad feeling, the way to not… you just need to push it away and… like it’s a sign of strength to be able to just set it aside.

Virginia Badenhope: And then the last kind of insight from that book is that it’s really hard to get to problem solving if there is any kind of distress going on. Right? So, if you don’t feel good or if you feel defensive or whatever, it’s just really hard to get any kind of input and to put your mind in a place that you could actually solve the problem at hand, or get to the behavior that you want.

Virginia Badenhope: And so that kind of flows into the next kind of inspirational thing that I heard which is that you don’t get people to change by telling them that they’re bad. You get them to change by asking them to be better than they’ve ever been. Right? And I think the important thing about that is that it’s hard to get anywhere if you don’t feel good. And so, if you make a judgment about you’re not good at something or… like if I had said, “I’m impatient with the kids.” That connotes… or “I’m an impatient person and that’s why I yell at the kids.” That connotes some kind of… like something of the identity and some kind of permanence. And it’s really hard to make any kind of change from that space.

Virginia Badenhope: And so, I’m learning now not to judge. Right? Whatever it is I’m feeling or whatever difficulty I have is to basically suspend judgment and see if I can get to the problem-solving element quicker. And the imagery I like to use for problem solving is soccer. So I spent a lot of time watching youth soccer. And one of the things that I’ve noticed is that the players who are the most successful are the ones that basically shrug off a mistake and move to the next thing. Right?

Virginia Badenhope: So, if it’s impossible to win every tackle. You are going to lose the ball some percentage of the time. But the ones that are the most successful are… they don’t just go uh, I lost the ball. They’re like, man, I’m going to get that ball back. And they immediately pivot to try and to recover the ball. And a lot of the times they do because what… they’re looking to the next thing. They’re ignoring whatever happened in the past and then moving on to the next stage, which is sort of like the problem solving aspect of it.

Virginia Badenhope: And I noticed that one of the most useful things that a coach can say is to basically acknowledge the problem, but then immediately say next time. Right? That didn’t go well. You’ll get them next time.

Virginia Badenhope: And so, here are some examples of reframings that I have found to be helpful. And I actually had to use a lot of reframing on getting ready for this own talk. One second I thought I was a genius for coming up with this topic, and another it was like, oh my God. Who cares what I think? This is a dumb topic.

Virginia Badenhope: And I don’t know how that happens, but I’m not going to judge. I’m just going to try and reframe that to be in a more helpful spot. Right? So then, it went something like well, even if not everyone is interested in this topic, I can’t be the only one who has self-doubt from time to time. No one is confident all the time. And so, if one person feels like this is helpful, or that she is not alone, that might be good enough.

Virginia Badenhope: So, be brave and show some vulnerability. So that was sort of the thinking that got me to this point. And I thought it was pretty meta to be having to employ the techniques that I was talking about to get through the thing that I was trying to do.

Virginia Badenhope: And so, here’s some examples of reframing that I have found to be useful. So, I try to get rid of shoulds. I should’ve blah, blah, blah, blah, blah. Right? That’s backward looking. I try to change it to be like well, I can’t change what’s already happened, but I can still do X, Y, and Z to improve the situation, mitigate the damage, whatever. Basically recover from whatever the mistake was. And followed up with next time I’m going to do something else.

Virginia Badenhope: So, this isn’t like you ignore that something didn’t go right or that you sort of gloss over mistakes. It’s just that okay, there was a mistake, and now here’s what I’m going to do to fix it.

Virginia Badenhope: Here’s another should. I should be or I should blah, blah, blah, blah, blah. I think it’s been more helpful for me to reframe it like I would like to. Right? So basically suspending the judgment but still acknowledging whatever it is that you’d like to have happen. I’m not good at. So, we basically banned this from the house. The children are not allowed to say I’m not good at. I told them I would rather have them swear or curse, say bad words, but I do not want to hear I’m not good at. They can say I’m not good at blah, blah, blah yet. But what is preferable would be to say, okay here are the things that I can do to get better. I can develop the following skills. Right? That’s very different than I’m not good at. Because I’m not good at, again, implies some kind of permanence.

Virginia Badenhope: Here’s another one. Comparing. Oh, So and So is so much better at me then blah, blah, blah. And so, then I try to turn that around. It’s like oh wow, I really admire that person. What is it that I can learn from her? A little bit more helpful than judging myself against some standard.

Virginia Badenhope: So, it kind of goes on. I can’t stand it. You can say… or I can say I can handle it even if I don’t like it. There it is. I can’t. Reframing I can’t into the thing that I can do, which is to learn techniques. And then finally, oh that was dumb. What was I thinking? I try to reframe that. Well, that didn’t work. Let me try something else knowing what I know now.

Virginia Badenhope: And so, those are just some examples of reframing that I have found to be helpful. And so, so far I’ve shared ways that I had found to be successful in getting myself out of a negative spot. Now these are the words that I use or that I have found to be most helpful in encouraging other people. And these are the words that I use with my children when I’m… to help them gather the strength to face their challenges. Right? Because sometimes it’s really powerful to know that someone else believes in you, even if you don’t yet believe in yourself.

Virginia Badenhope: And so, I tell them I have confidence in you. And I have found that this phrasing has advantages over you can do it or it’ll be fine because there’s no possibility of getting pushback that’s like, no I can’t or you don’t know that, because the only person who knows how I feel is me. And I feel confidence in you. So there. Thank you.

Angie Chang: Thank you. That was a really great talk on reframing. I really appreciate that. So, we have one more speaker. If she’s still here, Priscilla. She is a software engineer at Sentry. I know she was here. So, great. We will find her and bring her right up.

Priscila Oliveira: Hello everyone. Before I get started, I’d like to thank you for joining me today in Girl Geek X and thank you for this opportunity. It has been a while since I’d like to give a second talk being this talk about my experiences in the open source world. So today, I’m going to talk about how open source impacted my career.

Priscila Oliveira: My name is Priscila. I’m a software engineer at Sentry and an open source contributor. In the open source community, you may know me as a maintainer of [inaudible]. I’m coming to you from my home in Vienna, Austria, and I’m really excited to give this presentation.

Priscila Oliveira: Today’s agenda is open source, how did I become an open source contributor, how open source impacted my career, how can you become an open source contributor and Sentry, it all started as an open source project.

Priscila Oliveira: So, I’d like to start this presentation by asking you do you know what’s open source? Let me tell you. Open source is [inaudible] creating and sharing content and software in a collaborative and public way. It’s when someone puts out an idea and a community forms around this idea, making it better. The community is made up of different people around the world who share ideas, opinions, experiences and learn from each other. Open source is really cool.

Priscila Oliveira: So, how did I become an open source contributor. My first contact with open source was years ago when I was in a technical high school back in Brazil, and I was told to install Ubuntu Linux because it was nice and I didn’t need to pay for it. Back then, I didn’t know much about open source. I only knew that it was some sort of a free software that I could use and people were very excited about it.

Priscila Oliveira: Many years passed and I found myself living again in Vienna. By the way, I’m from Brazil. And one day I felt the need to integrate more in the tech community. So I decided to join a local meetup called React Vienna. In this meetup, I was introduced to Verdaccio, a private NPM proxy registry. I was introduced to this open source project by it’s main maintainer, Juan Picado.

Priscila Oliveira: And after a few more meetings talking about open source, Juan convinced me to try to contribute. And that’s how it all started. So, at the beginning, the imposter syndrome began to take hold. I thought that I had to understand the whole application very well before anything, that my code had to be perfect. After all, everything was going to be public and everyone could see my code.

Priscila Oliveira: But besides all these thoughts I said to myself, “You know what? Just submit the pull request. Just do it.” And that’s what I did. This was my very first open source pull request. It was very simple. I just disabled an [inaudible].

Priscila Oliveira: So, how open source impacted my career. After more than two years contributing, I can say that my mindset changed, and this has had a great impact on my career. I see a couple of things different now. As for example, documentation. Documentation makes everything easier for those who wanted to use a project and those who are wanting to contribute. We have to think that not every contributor is a developer, and not every code is readable enough. Documentation is important.

Priscila Oliveira: Feedback. Always give constructive feedback. Code reviews are opportunities to learn and to ask and to share knowledge, et cetera. If we just agree with something, expand why and try to give examples of what is it that could be a better solution, a better option. And if you get bad feedback, don’t take it personally and try to get something positive out of it.

Priscila Oliveira: Communication. While you’re working on an open source project, you will contribute alongside many people from all around the world with different cultures and backgrounds. You have to be always polite and respectful.

Priscila Oliveira: Tests. I learned how important they are. They increase [inaudible] ensuring that the release version is always a stable build and that no users will be impacted by bugged developmental code.

Priscila Oliveira: Networking. Open source allows us to work in on real world projects and helps us build networks. You will have also the opportunity to meet many interesting people, even if only virtually. This is also related to job opportunities.

Priscila Oliveira: The most visible way to measure our contributions outside of work and to be discovered is through open source projects. I would also say that nowadays, most of the companies value open source projects a lot. And one of the reasons behind this is that these projects are part of their code base.

Priscila Oliveira: So, when you mention during an interview that you are contributing to open source or that you have contributed, it will definitely make the interview more interesting.

Priscila Oliveira: I’d like also to share that I truly believe that open source helped me a lot when it came to interviews, and also to get the job that I currently have at Sentry.

Priscila Oliveira: So, how can you become an open source contributor? I’ll just say that you should start by choosing a project that you like and believe in because it has to be enjoyable.

Priscila Oliveira: Read the contributing guideline and project documentation. You mustn’t to read the whole documentation at once, but only parts that you need in the moment.

Priscila Oliveira: Simple pull requests. Do like I did. Just simple tasks at the beginning until you feel more confident to work on something more complex.

Priscila Oliveira: Hacktoberfest. I think that is no better time talk about Hacktoberfest than now because October is already here, knocking on our door. So, this is one event that offers a good opportunities for new contributors. And normally, the projects that participate in this event use the tag good first issue or Hacktoberfest in their issues indicating simple tasks for beginners. By participating, you may also get a new T-shirt. Look, I have this and this T-shirt, and I hope to get a new one this year.

Priscila Oliveira: A common misconception about contributing to open source is that you need to contribute code. But there are several other ways to contribute. As for example, writing maybe could improve the project’s documentation or write tutorials for the project, or help with the translations. Here at Sentry, this is one of the core responsibilities. All our engineers regularly contribute or review our documentation.

Priscila Oliveira: You could also helping people. How? Maybe by answering questions about the project on Stack Overflow or Twitter, for example.

Priscila Oliveira: Sentry, it all started as an open source project. I think a lot of people are familiar with Sentry, the company or the software. What many may not realize is that Sentry is also an open source company that started from a personal frustration from our co-founder David Cramer. Back in 2011, Cramer was frustrated with the lack of exception tracking, so he decided to create his own project using the Django framework. The project was named Django DB log. Since it was open source, at a point many people got interested and involved over time. The project grew and in many communities were created around [inaudible]. The wider community contributions has been code documentation, user experience, et cetera.

Priscila Oliveira: If you are interested in open source and in contributing to Sentry, a good place to start is in our documentation. I’d like to end my presentation by saying contributing to open source can be intimidating at first. But in the end, it’s rewarding.

Priscila Oliveira: So, that’s it. I hope this presentation has inspired you and you have enjoyed it. Thank you. Yes, if you have any questions, any questions please send me here.

Angie Chang: Great. Thank you. Thank you, Priscilla. So, she’s still here. You can chat with her. And now we are going to… oh wait. Before we go to our break out sessions for now, we want to quickly share that we are so happy that Sentry’s partnered with us and that are hiring. They will be hiring for head of customer success, solutions engineering, product marketing and all kinds of engineering.

Angie Chang: So, there’ll be email after this event, which will ask you some questions about ratings for the event. But also, there are some links to the jobs there. So, please check them out or send them to a friend who’s interested. Stay tuned. We will be back and see you again. Have a good day. Bye.

Saloni Dudziak: Bye.

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