Give the Gift of Internet to Underserved Students for this Pandemic School Year of Distance Learning 🎁💻🌐

Over one-third of students in Oakland Unified didn’t have internet at home before the pandemic, according to EdSource. With distance learning beginning this fall, underserved students will fall behind without Internet connectivity to learn and do homework!

If you have benefited from having a computer and Internet at home growing up, please consider helping underserved students participate in distance learning during this pandemic.

Here are local San Francisco Bay Area initiatives bridging the digital gap for under-served students, and how you can help:

Donate $300 to provide a low-income student a computer, Internet & support with Oakland Tech Exchange. Get your employer to double your contribution to Tech for All — the program runs under Oakland Public Education Fund, a non-profit 501(c)(3). #TECHFORALL #OAKLANDUNDIVIDED

Donate $500 to provide a low-income student a computer, Internet & support with StreetCode Live in east Palo Alto. Get your employer to double your contribution to StreetCode Academy, a non-profit 501(c)(3). #STREETCODELIVE

Apply to volunteer virtually with an Oakland school this fall or volunteer at StreetCode Academy (headquartered in east Palo Alto).

Tell us about a great program connecting donors with students who need the resources.

Email us at hello@girlgeek.io or tweet at @girlgeekx and we’ll add it to our list here.

Thank you!

Girl Geek X Planet Lightning Talks! (Video + Transcript)

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  • Transcript of Planet Girl Geek Dinner – Lightning Talks:

    Angie Chang: It’s six o’clock and that means it’s time for another Girl Geek Dinner, and this time, however, we are coming to you virtually for the first time!

    Sukrutha Bhadouria: Just going virtual opens up our access to you and to you to each other, few people in various time zones, some people who say they’re in London at 2 A.M.

    Angie Chang: I’m just super excited to be able to partner with Planet and bring this evening of talks to hundreds of girl geeks.

    Adria Giattino-Johnson: So today I’m going to talk about diversity and belonging and the climate that we’re at right now and how it’s not business as usual, and rethinking what diversity is going to looks like in 2020.

    Lisa Huang-North: And when you do make that leap into your new role, how long do you want to be there? Is there a stepping stone to another bigger career pivot? For example, if you’re moving to a new industry or is it a way for you to grow and really deepen your expertise, for example, within the industry or within the field?

    Sara Safavi: Along the way I’ve had to pick up some new habits, some new practices and ways of working in order to make my staye in remotesville as a remote employee sustainable.

    Barbara Vazquez: What I’m going to talk about today about agile development and estimation, because I’m a software engineer and we do agile development at Planet. These are some tips that might be useful on a day to day.

    Kelsey Doerksen: Today, I’m going to be talking a little bit about how to handle big data in space and the different machine learning projects I’ve been a part of over the past few years.

    Deanna Farago: My name is Deanna Farago and my team and I operate a fleet of satellites that are currently imaging the entire planet every day.

    Elena Rodriguez: I chose a topic because this is something that I’m always thinking about it, and now I have the opportunity to talk about it and I’m going to take advantage of this – this is how I ended up here, so I’m going to show you my story.

    Sarah Preston: Stories are passed to community and understanding. So think about all the stories that you loved growing up. There were some kind of connection that you made, either to a character, to the author or to the setting that drew you in and made it really memorable.

    Brittany Zajic: I’m on the business development team here at Planet. Business development means something different at every company. Here we focus strategic partnerships and the commercialization of new markets.

    Nikki Hampton: At Planet we have always been committed to diversity, but we are doubling down on our commitment and particularly so looking with respect to attracting and retaining communities of color. For all of you online, we are looking forward to and eager to work with you to tap into a broader network of talented folks that you might want to consider referring to us or applying and sharing with a who you know. But we’re super excited to have been part of this and are grateful that you all attended!

    Angie Chang: It’s six o’clock. And that means it’s time for another Girl Geek Dinner… This time, however, we are coming to you virtually for the first time from our homes in Berkeley, California here. Sukrutha, where are you?

    Sukrutha Bhadouria: I’m in San Francisco, California.

    Angie Chang: And behind the wings we have Amy, who is coming from … Amy, where are you coming from?

    Amy Weicker: Pennsylvania.

    Angie Chang: Pennsylvania. Awesome. We have a bunch of people coming in. Can you use the chat below and tell us where you’re coming in from? While everyone does that, Oh my God.

    Sukrutha Bhadouria: Wow. Orange County, San Jose. [inaudible] India, my hometown. What were you saying, Angie?

    Angie Chang: I’m like, normally we get to see you in a beautiful office space. It’s always great to just go to these different companies and go there and meet the people, eat their food, drink some wine — and then hear from their women at the company speaking about what they’re doing at the company. From roles in engineering and product to sales … we’re going to hear from a few sales people tonight .. It’s really great and exciting to hear from many of the women working at the company on what they love to do.

    Angie Chang: We learn a bit about the company. I’m just super excited to be able to partner with Planet and bring this evening of talks to hundreds of girl geeks. These videos will be available on YouTube for free later so if you can’t come because you actually had to cook dinner and eat it with your family, you can still watch it later.

    Sukrutha Bhadouria: I want to just call out a few people in various time zones. Some people who say they’re in London at 2:00 AM, that’s awesome. India, 6:30 AM. That’s amazing, where in a funny way just going virtual opens up our access to you, and to you to each other 100% across time zones and across a variety of fronts. So that’s awesome.

    Angie Chang: Cool. I guess it’s time for introductions. My name’s Angie Chang. I’m the founder of Girl Geek X. I’ve been organizing these Bay Area Girl Geek dinners, as we called them for the first 10 years. Then now we’ve been doing Girl Geek X events. We’ve done over 200 events at companies big and small, at companies you’ve heard of and companies you haven’t. I think it’s really fun to keep doing it all these years because of that. You get to learn about so many companies that you never thought of. You go in there and you hear about all the ways that the company has people working in these different departments that you never knew existed. Suddenly you’re like, “Oh my God, I guess this sounds really cool.” By the end, when they’re like, “And we are hiring,” you’re like, “Yes, I know what you do. I know what team I can join. I heard from people at that company, I know their names. I can now find them on LinkedIn and poke them and send them my resume.” Please do that. They are hiring. Sukrutha?

    Sukrutha Bhadouria: Yeah. Hi, I’m Sukrutha. I’m the CTO of Girl Geek X. Angie and I met several years ago when I had just moved to the Bay Area looking for other like-minded women like yourself to connect with. I found out that there was an upcoming event with Girl Geek Dinner and I saw Angie’s name there. I was like, that’s awesome. I should try to go. For whatever reason, I wasn’t able to go that evening, and I instead managed to get the company I was working at to sponsor. Angie and I played phone tag for a little bit, but we ended up meeting and I was like, this is so exciting because that particular event had over 200 women AND men show up — 200 people show up, basically. It was such a great energy in the room. I just couldn’t get enough of it. I wanted to come back.

    Sukrutha Bhadouria: That’s where our journey together started. That was dinner number 11. We’ve since had over 200 dinners. I’ve actually lost count. At that point it was one every few months. We ended up having the frequency just go up. We then launched into podcasts. We launched into virtual conferences. So you can see all of that content on our website (girlgeek.io). Just to catch up if you’re new to this, usually what we do in this situation is we survey the room and we ask how many of you are attending this event for the first time. I don’t know how we would do that now, but I’d be really curious to learn from virtually raising your hands. How many of you are attending for the first time? Wow. I can see the numbers, counting now over 40 people are raising their hands as the first time.

    Sukrutha Bhadouria: Wow. That number’s climbing, Angie. That’s amazing. I’m so happy to see so many first time attendees. Generally, like for us, it has been amazing because we would get so much out of these dinners, the podcast that we do, as well as the conferences, because the energy from just meeting other people specifically like you, you may not have that access in your company. We were getting so much out of it. We would hear from the sponsoring company, how they were getting access to really motivated, smart individuals like yourself, where they ordinarily wouldn’t have the access to. Likewise, the attendees would come to these events and they’d be like, “Oh my gosh, I didn’t realize that were these many people who are just like me.” And then they started to make friendships. Often Angie and I would talk about how important it is to network before you actually need it.

    Sukrutha Bhadouria: I myself was super shy and awkward. And honestly, I still am. Who knows with the pandemic and sitting at home how awkward I’m going to be in real life when all of this lifts, but I do force myself. I learned from Angie, actually, how best to get involved in a conversation and approach people that I know I can benefit from that connection and they can benefit from it, as well. We started to build our circle. From that, I learned concepts like build your own personal board of directors, people who advise you in your career and your work life balance and topics like that. Then people who give you honest feedback on how you can improve yourself. So many things like mentorship and sponsorship and how to go about seeking that for yourself and how not to directly just go up to someone and be like, “Just be my mentor,” but then not give them enough context. So how to go about it the right way. There’s usually tips and tricks like that, that we will benefit most from asking other people who’ve had shared experiences like ourselves. What do you think, Angie? What do you think people get out of this?

    Angie Chang: I really appreciate going to Girl Geek Dinners and then Girl Geek events, because we reach a wide range of women who are working in tech and engineering and product. Also a lot of startup entrepreneurs and operations and marketing people. And they all intersect. I think in our careers, which are going to stand for decades, we are definitely going to be changing our jobs, and our roles will be different. I remember when I first met Sukrutha, she was a software engineer in test, and now she’s a senior engineering manager and it’s been years and it’s been great watching her change her career and grow and continue to look for … I think people look for people like them.

    Angie Chang: If I were an engineer, which I was 15 years ago, I would go to a Girl Geek Dinner and I’d be like, “I want to meet other engineers,” but then you wouldn’t have that happy chance of meeting other people, women who are working in other roles, but then you’d be like, “Oh my God, this is actually really cool.” These weak ties and these relationships are actually really beneficial in the long run. I don’t think I would have asked for it when I was younger, to meet all these different types of people, but now I really see it’s fortuitous and it pays to be a little broader. I like the Girl Geek X umbrella, instead of saying I’m only in product, which I was for a few years, or I’m only an entrepreneur, which I was for a few years.

    Angie Chang: Now, it’s just a great place to meet a lot of people. They keep coming back. We actually keep seeing a lot of faces. There’s always a lot of new people and a lot of people that come back time and again, based on who is hosting. We’ll be having different companies host virtual events moving forward monthly. You can look forward to different companies. But tonight we’re really excited to bring you the Girl Geeks of Planet Labs. I am going to be introducing our first speaker from Planet Labs, Adria.

    Angie Chang: Here’s a quick bit about her. She joined Planet’s federal division in Washington, DC as a people partner, where she was able to continue her passion for innovation and data with strategic human capital. She earned her master’s degree at Georgetown university with a research focus on diversity, equity and inclusion in tech. She is co-lead to Planet’s belonging taskforce. Welcome, Adria.

    Adria Giattino-Johnson: Thank you so much. I’m so excited to be here. This is such a great event, and it’s my first time. Obviously my first time as a panelist, but my first time attending the event. I’m just so excited to have so many people here listening to our talks and just connecting with women in different industries. I’m excited to just attend future events later on. Thanks so much for the introduction.

    Adria Giattino-Johnson: Let’s jump into a little bit about Planet. I’m going to share my-

    Sukrutha Bhadouria: Adria, would you like to turn on your video so people can see you?

    Adria Giattino-Johnson: Oh, I’m so sorry.

    Sukrutha Bhadouria: No worries.

    Adria Giattino-Johnson: I think we can all relate. I think this has happened to probably all of us. We’re all in a remote workforce right now. Maybe everyone can raise their hand if they’ve forgotten their video once or twice. Thank you. That made me feel a little bit better. Let me share my screen really quickly with everyone. We will jump into a little bit about Planet and then … oops, sorry … I will jump into my presentation.

    Adria Giattino-Johnson: About Planet, aerospace know how meet Silicon Valley ingenuity. From our spacecraft to our APIs, we engineer our hardware and software to service the largest fleet of earth imaging satellites in orbit and scale our seven plus petabyte imagery archive, growing daily. Planet designs, builds, and launches satellites faster than any company or government in history by using lean, low cost electronics and design iteration. Our Doves, which make up the world’s largest constellation of earth imaging satellites, line scan the planet to image the entire earth daily, which is really cool. We launch new satellites into orbit every three or four months. Most earth imaging companies don’t build their own satellites, but we’re not like most earth imaging companies. Planet designs and builds its satellites in house, allowing us to iterate often and pack the latest technology into our small satellites.

    Adria Giattino-Johnson: Complete vertical integration enables us to respond quickly to customer needs and perpetually evolve our technology. Operating one satellite is a challenge, but operating 200 is completely unprecedented. If you haven’t checked out our Ted Talk on YouTube, I highly, highly suggest you do. Planet’s submission is really cool. I’ll dive into a little bit about why I love working at Planet in a little bit, but it really is unprecedented. Our mission control team uses patented automation software to manage our fleet of satellites, allowing just a handful of people to schedule imaging windows, push software into orbit and download images to 45 ground stations throughout the world. Planet processes and delivers imagery quickly and efficiently. We use the Google Cloud platform and enable custom processing so that customers can tap directly into our data the same way we do. Our data pipeline ensures easy web and API access to Planet’s imagery and archive. We make every scene available as a tile service, composite scenes into mosaics, and build time slice mosaics so you can see change over time. That’s a little bit about us.

    Adria Giattino-Johnson: I am the first speaker, so I’m just going to dive into my talk. I hope that was a high level overview of Planet. Every person that works at Planet is super passionate about our mission, what we do. I really can say that every time I’m out on the street and I do tell people that I work for Planet, our mission is just so cool, that we build our own satellites and we have daily earth imaging. It really is unprecedented. It’s a really cool place to work.

    Adria Giattino-Johnson: On to my talk. I’m the people partner for Planet Federal. I work out of Washington, DC. Planet Federal, it’s the government arm of Planet. We partner with the government. I function as the people partner, which is basically HR. The people partner does function kind of as an HR business partner. Today I’m going to talk about diversity and belonging and the climate that we’re at right now, and how it’s not business as usual. We’re rethinking what diversity and belonging looks like in 2020.

    Adria Giattino-Johnson: A little bit about me. I like to use the group identity wheel anytime I do any type of speaking related to diversity and belonging, because I think this is a really good representation, at least for me, the way I like to represent myself and my different group identities. I am a cis gendered woman. My pronouns are she/her. I’m a US national, identify as agnostic. I am a Black, queer lesbian living with disability. I’m a millennial, upper middle class, and I do hold an advanced degree. This framework is really good for me. I think it’s really good for others, just to kind of show places where I’m marginalized and places where different group identities that I am also dominant.

    Adria Giattino-Johnson: Let’s jump in. So why I joined Planet. It was an industry jump for me. I had about seven years in human resources. I started as a generalist. I grew into leadership and then I later expanded into consultancy. I’m really passionate about strategic HR and diversity, equity, and inclusion. I began looking for something in the tech industry. I wanted to feel really connected to the mission of the next place that I landed. I was instantly intrigued by Planet and their core values. Why I love working at Planet, and this is what keeps me passionate, keeps me engaged, it’s why I show up to work every day. I love my team. They’re brilliant. I can actually say this globally, across Planet. We just have a really talented group of individuals that work for our company. If we’re at coffee chats or happy hours or whatever you can just listen to people for hours.

    Adria Giattino-Johnson: Everyone is just brilliant at what they do, and everyone is so passionate about how they contribute to Planet’s mission. The work that I do is really great for me. It is what I’m passionate about. I get to do that every day. Planet is dedicated to agility and learning, which is something that’s really important to me, especially being in the people department. I love working on the people team because I really enjoy fostering connection and collaboration between teams.

    Adria Giattino-Johnson: Let’s dive into the topic today of what I wanted to talk about for this lightning talk, which is diversity and belonging. This year has been a tough year, and I think we’re all in agreement. We face a global pandemic. We’re facing systematic racism and police brutality, political unrest, and let us not forget the murder hornet scare in May. Just in case you did forget, I put a little slide here. It did terrify me, I think, as well as some others. Wanted to add a little bit of levity there. This was an addition to our plates, I think, that we did not need in May. But so let’s dive into the topic for today. We are a nation that’s currently experiencing trauma. Filmed police brutality and racist interactions have flooded our broadcasts as well as social media. It’s something that we’re seeing every day. Many, from all backgrounds and racial identities, have filled the streets in protest to support Black Lives Matter. In response to this, a number of companies have put out statements in solidarity, and it’s forcing many companies, including Planet, to grapple with internal diversity statistics and consequently rethink diversity, equity, and inclusion programs.

    Adria Giattino-Johnson: Let’s talk a little bit about statistics. Statistics show that Black employees are left behind. In 2014, Google released their diversity statistics, which many tech companies followed suit after that. But before that it wasn’t something that companies widely released. Statistics over the past six years have shown that despite diversity efforts by most organizations, Black representation remains extremely low with a net change that is almost nonexistent. Statistics do show a slight increase for women in tech, which shows that some diversity efforts are working, but some marginalized groups are still being left behind, which is super important to look at. Let’s look a little bit at the delta for Black employees and tech. So this is a really good representation to just show you over the past five to six years there really hasn’t been a change, despite companies having large funding towards diversity, having diversity programs in place.

    Adria Giattino-Johnson: The numbers still remain extremely low. There has been, as I said, an increase for women in tech. It’s been a small increase. There’s still so much room to go, but there has been some strides made there. So just wanted to show a little bit of visual representation of that data. Let’s talk about why diversity efforts are failing. This is what I mean when I’m talking about diversity, quote, unquote business as usual. This is what companies have been doing for decades. Despite a few new bells and whistles that came about in the ’90s, companies have been essentially doubling down on the same approaches that they’ve been doing since the ’60s, which is diversity training to reduce bias. I think many of us have held trainings like that if you’re in people operations, like I am, or maybe you’ve attended a training like that. Hiring tests and performance ratings that limit bias, and putting grievance systems in place for employees to challenge managers.

    Adria Giattino-Johnson: These tools are really designed to preempt lawsuits. I think that framework is even in the wording. When we do attend these trainings, it’s very fear-based, I would say. They don’t dive further than that. They don’t dive further to promote equity and inclusion. Now we’re seeing a shift. Employees are demanding change. Companies can no longer operate business as usual in diversity, equity, inclusion, and belonging. Employees don’t want a PR statement from the organization, but rather they want to see a clear action plan related to inclusion and anti racist efforts. This really falls in the wheelhouse of the people team.

    Adria Giattino-Johnson: It is an organizational wide effort, but it’s something that I’m proud to be involved in. I wanted to talk a little bit about that today. Moving toward belonging and the new landscape for diversity, equity, inclusion, and belonging. I really, really love this framework and I wanted to make sure I included in this talk. Diversity has no meaning without inclusion and belonging. Diversity is like being invited to the party. Inclusion is being asked to dance and belonging is dancing like no one is watching. Belonging is really being able to show up at work as your true self, and being able to be your authentic self in the workplace. We spend so much time at work that really having this piece where you’re being invited to the party without having these other pieces, it doesn’t mean anything. This is exactly why these diversity efforts are failing.

    Adria Giattino-Johnson: I’m not going to dive super into the inclusion framework here, but I did want to include a visual of the sweet spot for inclusion, which is a high level of belongingness and a high value in uniqueness. What that results in is an individual being treated as an insider, and also allowed and encouraged to retain uniqueness within their work group. Let’s talk a little bit about definitions, because a lot of times, I think you can get these trendy words that are happening within diversity or even happening within HR, within people. Belonging can be pegged as a trendy word and it’s really not. I wanted to be explicit about the definitions. Belongingness has to do with whether or not a person is and feels treated as an organizational insider. Uniqueness is measured by the degree to which an individual feels he or she can bring his or her full self to the work without needing to assimilate to cultural norm.

    Adria Giattino-Johnson: The degree to which an employee can fully engage, feel safe, and feel connected in the workplace greatly depends on these two categories. And like I said, these can often be left out of diversity programs. So let’s dive a little further into diversity without belonging. Like I said, diversity without belonging inclusion allows marginalized groups into the organization, but then it forces them to fit in to the existing dominant culture. Many Black employees, for example, experience a pass on promotion, noting that they should get to know other managers more, or network more, or connect more. There’s really not explicit definitions in terms of what that really means. For many marginalized groups, Black employees specifically, they report not feeling safe to connect at work and be their authentic self due to cultural difference and fear of bias or repercussions. There’s a real barrier there. Statistics show that attrition rates among Black employees and those of other marginalized groups are much higher. A 2017 report surveyed over 2000 tech employees who left their jobs. It found that many people of color felt that they had unfairly been passed over for promotion, faced stereotyping or bias related to quote unquote fitting in or connecting with others.

    Adria Giattino-Johnson: Let’s talk about getting it right. I mean, that’s what I really want to talk about in this talk. When belonging and inclusion are embedded in company culture, it no longer forces employees to fit into the dominant culture, but rather it builds a culture around everyone’s unique identities. Rethinking strategy. Belonging becomes the heartbeat behind an organization’s culture and core values. I’m proud to say that that’s something Planet is working towards and I think that they value. I am the co-lead on the belonging task force. I can really say that that is embedded in Planet’s core values. Without inclusion and belonging, employees do not feel as though they can show up as their authentic self at work, like I said before. This inhibits recruitment, retention, and promotion of marginalized groups, and it also inhibits diverse voices from speaking up and being heard. Let’s talk about creating sustainable change. An internal and external audit is something that must be done.

    Adria Giattino-Johnson: Companies, including Planet, must take a long, hard look in the mirror and they must sit with what they see. What are the diversity statistics amongst marginalized groups, specifically Black employees in this climate? What are the attrition rates amongst these groups? How do these systems that organizations have in place contribute to oppression of these groups? Creating a safe space for employees and fostering belonging is also really important. I’m sure a lot of you have heard about employee resource groups, or maybe you’re a member of one.

    Adria Giattino-Johnson: They’re a great place to create a safe space for employees to connect. They’ve actually been in effect since 1964, and they were established as a response to anti-black prejudice following the 1964 riots in New York. They’ve continued to be a huge part of the tech community, but companies must really be careful to utilize these groups as a safe space, rather than placing extra burden on them by forcing them to do organizational diversity work and education on top of their jobs. Especially with us being women in tech, sometimes the burden can fall on the marginalized group to do the education, to do the work on top of their jobs. That’s not really the purpose of an employee resource group. It’s to create that safe space, to create belonging, and to create connection. Employers should really watch that and be careful of putting that burden on the employees.

    Adria Giattino-Johnson: Looking at the internal and external pipeline of candidates is also really important. Talent and recruitment reform, I think is the biggest part of this. You want to audit your hiring practices, and broadening the schools that you recruit from is really important and including HBCUs, it’s also really important. Recognizing bias against HBCUs and other university programs as being seen as a lower bar is the first step in that. I think that’s something that a lot of tech companies are looking at right now. Also auditing referral programs. So I think referral programs sometimes can fall by the wayside, especially in tech. If a workforce is already homogenous, referrals can further contribute to this as referrals from employees tend to be within their own identity groups.

    Adria Giattino-Johnson: I challenge everyone on this video to think about when you’re referring people into your organizations, are you amplifying diverse voices? Who are you referring, or is it homogenous? This is something that even as employees, we can be thinking about when we’re bringing people into our organization.

    Adria Giattino-Johnson: Addition of external efforts, and this is something I’m really proud to partner or be involved with Planet. Recognizing the disparity of marginalized groups in tech and committing to investment in community partnerships and education is also huge in creating sustainable change. An example of this is investing money to give black and LatinX students exposure to geospatial and STEM studies and potentially creating an internship pipeline based on such programs.

    Adria Giattino-Johnson: The last portion I want to talk about is mentorship programs. I think Angie highlighted, it was either Angie or Amy, highlighted mentorship in the beginning of this. People in senior roles tend to want to mentor and groom people who look like them or remind them of themselves. This is implicit bias. It’s unconscious bias. It’s not on purpose. But this means that people in marginalized groups often do not have someone to advocate for them. Organizations and managers within these organizations, if you’re a people leader on your team, you should be intentional about diversity in mentorship programs rather than leaving it up to senior management.

    Adria Giattino-Johnson: The last portion is stamina. This isn’t a checklist. This isn’t a quick fix. This isn’t a measurable ROI. ROI is like always what executives want to hear is if you’re on the operations team or maybe you’re a people leader on your team I’m sure you talk a lot about ROI, building business cases for everything that you want to pass through. But that’s not the case here. This is systemic change that we’re trying to create at the organizational level, which is sustained over years of hard work to see measurable results. Companies must commit to sustainable change over time at every level of the company to value and prioritize diverse and inclusive workforces.

    Adria Giattino-Johnson: I’ll end this just by saying, I am so excited to be a part of these efforts at Planet. I look forward so much forward to seeing sustainable change within our company, and I hope that your companies are also working to create sustainable change. I hope that your voices are being heard. This is a really important time for all of our companies, especially within the tech community. I’ll be excited to see what type of change happens within the tech community in years to come. So thank you so much.

    Sukrutha Bhadouria: Hi. Thank you so much, Adria. That was wonderful. It was really inspiring for sure for me. We’re going to switch over to our next amazing panelist, Lisa Huang-North. I’m going to do a quick introduction and then we can jump into Lisa. Wow, great background, Lisa! Lisa is a product and program lead at Planet. The team is responsible for delivering product solutions that help customers scale their business. Before joining Planet, Lisa worked for over a decade in strategic consulting, finance, digital marketing, and full stack software engineering. In her free time, you can find Lisa building Lego Technic sets, coaxing her sourdough starter, and dreaming of the day when we can all travel to see friends and family again. Oh my gosh, don’t we all? Welcome, Lisa.

    Lisa Huang-North: Thank you very much, and thank you for the intro. Let me share my screen. Hopefully, everyone had a great time listening to Adria’s talk. I’m really excited to be following such a fantastic speaker. Can you all see my screen?

    Sukrutha Bhadouria: Mm-hmm (affirmative).

    Lisa Huang-North: Hopefully, yes. Okay, wonderful. Yeah. Really today I’m hoping to speak with you around pivoting, and I think especially with 2020, it’s really thrown the spinner. I think a lot of people’s plan, whether that be life plans or career plans and career pivots, there’s never really a good time for it, but it’s even more stressful when there’re uncertainties around that. I’m hoping today I can share three lessons from our satellite operation team and really get you to think around how you can plan for your career pivot.

    Lisa Huang-North: To start, let’s see. Here we go. All right. Firstly, about me, I’m currently a product and program lead here at Planet, and I’m also a part of our wonderWomen ERG group that Adria mentioned earlier, [inaudible] taskforce. I call myself a Pivoteur with five career pivots. Prior to COVID shutdown, I loved to travel. Hopefully that’s something that resonate with everyone. And here, I just included a short quote because that was part of what inspired my brief or the talk, was Robert Frost’s poem around traveling or taking the road less traveled.

    Lisa Huang-North: The first lesson, what are your areas of interest? A lot of the time for our satellite operation team, the first thing they need to know about tasking on satellite is, where do you want to look, and what do you care about? I will use two use case to try to explain. The first one, perhaps you’re in agriculture. Perhaps you are a farmer, in which case, the area that interests you could be roads. You’re trying to find the roads that will help you travel to your farms versus if you’re a civil government, for example, someone in San Francisco who is doing city planning, the things you care about will probably be buildings or infrastructure, and not so much about the road itself to a farm land area.

    Lisa Huang-North: Using these sample lessons similarly for you, when you’re planning your career pivots or career changes, that will be my question to you, what are your areas of interest? That can be an industry, a vertical, perhaps you really tech or you want to try out finance or non-profit. Maybe it’s a skillset that you want to gain along the way, or perhaps it’s really about a national or geographic location, you want to move to the city or you want to be closer to family. So those are interesting points to consider around your area of interest.

    Lisa Huang-North: In my case, it was a combination of all of those when I did my first two career pivots, I will say. I started off in Chicago, my career as a mutual fund data analyst. So, that was at Morningstar. And one of the things that I personally felt was really important was a chance to work abroad because I think it’s important to learn about different culture and get a chance to work and live in those places [inaudible 00:39:30] traveler.

    Lisa Huang-North: And that’s what brought me to my first opportunity where the company went through a merger and acquisition and I volunteered, interviewed, and ended up moving to Cape Town, South Africa, where I headed up the data operations for our Sub-Saharan African office. And that’s the picture on the left. And after doing that for a couple years, I realized, hey, data analyst is great. I get to learn a lot about data operations and logistics and business analytics, but I really want to do something more creative now. And I love something that’s more customer facing and somewhere where I can work on my marketing or communication skills. So that was my second pivot where I moved and became a food writer. I know, I know a little off course, but it was something fun. I was in my early twenties and for me, it was about the skillset that I wanted to gain and in the immediate format.

    Lisa Huang-North: All right, lesson number two, what are your time of interest? A lot of the time for our satellite operation team, they need to know what the targeted time period for our customers, our users will want to see imagery of. Again, going back to the earlier examples, if you’re in agriculture, for example, a farmer. Your time of interest is probably quite seasonal. For example, with this picture, you actually see a lot of the circular fields. That’s what you’ll spot throughout the U.S. And in their case, their time of interest would probably be spring because they’re planning for the growing season and they really need to know what the health of their fields are. However, going back to civil government, if you’re looking at zoning or city planning, or even thinking about where do I want to develop the city, building more infrastructure, building new highways, some of those time of interest could be longer term instead of a season. You’re looking at your own year or even multi-year horizons.

    Lisa Huang-North: So think about that when you’re going through a career change or planning for it, what is your time of interest? Are you looking at something that will happen within the next 12 months, two years? And when you do make that leap into your new role, how long do you want to be there? Is there a stepping stone to another bigger career pivot, for example, if you’re moving to a new industry or is it a way for you to grow and really deepen your expertise, for example, within the industry or within the field. And feel free to put your thoughts in the Q and A as well, it’s always fun to make it interactive as you are pondering through these lessons.

    Lisa Huang-North: So in my case, I would say while I was becoming a food writer, I fell into digital marketing because a lot of writing and communication are augmented by social media. And from there I discovered one of my passions, which is in public speaking. So for me, my time of interest at the time was really to hone my public speaking skills and communication skills. And one of my capstone projects or goal I set for myself was to speak at the TEDx event. And at the time Cape Town held or organized various TEDx events. There’s ones organized by the university and there’s ones organized by the city itself. And I was able to, again, submit the talk proposal and be selected and really presented. And that was where I had the unique opportunity to meet Archbishop Desmond Tutu, as well. Still one of the highlights in that time of my life.

    Lisa Huang-North: And carrying that forward, now my next time of interest was looking at two to three year horizon where I said, “I have my data analytic skills down. I have my creative marketing skills down. What do I want to learn next?” And I really wanted to be able to build a product so that I’m not just talking about it or selling it or analyzing it if I can build the end to end user experience. And that’s where it brought me to my next pivot into a full stack software engineer role. And I went through a coding boot camp where I really learned the full stack where on the backend learning Ruby and on the front end learning JavaScript, using frameworks such as Ember.js and React.js. And that’s the photo you see on the top right. Again, I like to have milestones or capstone project for myself, and for that one, I really wanted to present some fine learnings in the form of a conference talk. And I was able to present at GDG in Madrid, that’s Google Developer Groups, during my travels when I was in Madrid. Think about the time of interest as you pursue your next career change.

    Lisa Huang-North: All right, lesson number three, and I think this one is actually one of the most important one. And it’s a reasonable or logical extension coming from area of interest, time of interest, and now what are your success criteria? Using the earlier examples, if we are looking at those as an agricultural farmer. This image on the screen, it’s probably not very successful because I don’t see a lot of farming or agricultural land near San Francisco downtown. Whereas if the photo was of [inaudible] with garlic farming or even of Napa Valley with the wine industry there, that probably makes a lot more sense and that image will be successful, right?

    Lisa Huang-North: But again, going back to city, if you are San Francisco government and you’re doing city zoning and infrastructure development, this image is probably perfect for your use case. You’re able to see downtown, you’re able to see Embarcadero. And in fact, you can even see Presidio on the top and the bridge, The Golden Gate Bridge. And even with Karl the Fog, the clouds, we’re always looking up for cloud covers at Planet, even though the cloud obfuscate the left side of the city, you really get to see 90% of the city.

    Lisa Huang-North: So this image for civil government will be successful. So link in to that, what are the factors for your success criteria? Is it about the job, the scope of the role, maybe it’s about salary because you’re at the time of your life where you need to provide for your family and financial stability is key. Or perhaps if you’re younger and earlier in your career journey and for you, personal growth and learning is the key factor for your success criteria. So think about that as you’re planning your career change and planning for the next pivot.

    Lisa Huang-North: In my case, I would say that through those different career changes, initially the success criterias were pretty immediate. Which are, what skills can I learn? And am I having fun with it? Am I having fun while I’m changing these different jobs or learning new things? And I would say on the top left, this was at a friend’s wedding in Durban, South Africa. And for me at the time, the social aspect was a huge thing, too. I really wanted to meet people. I wanted to experience different cultures and those, my lifestyle choices, were integral pieces to my success criteria beyond professional growth.

    Lisa Huang-North: And slowly as I moved back to the U.S., I would say that my success criteria has changed over time. And now, instead of just focusing on perhaps immediate and personal gains, I’m really looking at how I can integrate or how I can be closer to families and what that means for my lifestyle and what I want in the longterm, starting a family, for example, mentoring other women in tech. And that’s how I’ve been involved in Women in Product and Tech Ladies. And in some ways, still trying to get connected with my roots from when I ran the startup by attending startup conferences and just keeping fingers on the pulse about what’s happening in the startup space. So that was really key shift from personal growth lifestyle to professional, family, as well as any mentorship impact.

    Lisa Huang-North: And that ultimately was what brought me to Planet. I think, as Adria mentioned, a lot of us here at Planet, we are fully aligned with Planet’s mission. And one of the success criteria for me when I went through the latest round of job search was around impact. I really wanted to join a company where I myself can be contributing to something that is impactful at the global scale. And really, Planet way surpassed that and some more because I would say beyond global, this is really a planetary and specie level. And I think hopefully with the use case I have shared, you can see how it impacts industries at the time. And I’m sure some of the speakers later will share even more interesting story such as forestry or crisis management. And you’ll get to hear a lot more. So take this time in the question Q and A area, if you can think about what your success criteria are, start sharing that with us.

    Lisa Huang-North: So finally, savor the journey. I think bringing back the three lessons about area of interest, time of interest, and your success criteria, another thing to remember is that while we are in the midst of career change or any pivot, the uncertainties are probably quite stressful. And you may feel like you don’t really know where you’re going, or if you are going to be able to attain the goals that you have set out for yourself. But as a famous saying go, hindsight is always 20/20. And while you’re in it, you may feel like you’re going through a rough divergence, snaking around from place to place. And it doesn’t feel like a linear path, but looking back, or if you zoom out and take a bird’s eye view, you’ll probably realize that you’ve made something beautiful and you have created this fantastic journey for yourself, where all those different skills and experience you pick up along the way were pieces of the puzzle. And ultimately when you piece all of them together, they look really stunning.

    Lisa Huang-North: So I hope that will help to lessen some of the stress, anxiety you’re feeling as you put it through these uncertain times. And to close, obviously, if you have any questions, feel free to reach out and let’s chat. You can connect with me on Twitter, on LinkedIn. I will be here for the networking event later on as well. So definitely reach out and we are hiring. So always happy to chat about Planet. Thank you.

    Angie Chang: Thank you, Lisa. We are running a little behind, so we’re going to skip the Q&A but feel free to ask the questions and we will ask Lisa and we will share them later in a blog post with everyone. But right now our next speaker is Sara. And we’ll bring her right up. Hey, Sara.

    Sara Safavi: Hey, how’s it going?

    Angie Chang: Good. How are you?

    Sara Safavi: All right.

    Angie Chang: So… you can get your slides…

    Sara Safavi: Mm-hmm (affirmative).

    Angie Chang: Perfect. So Sara, by means of intro and [inaudible]. She leads the developer relations team at Planet Labs. Welcome, Sara.

    Sara Safavi: Thank you. All right. So yes, I will get started. Like Angie said, I lead the DevRel team here at Planet Labs. And what I want to talk to you all about today is my experience working remote. I’ve been working remotely, both here at Planet and prior to Planet for about five or six years. So about three years here at Planet and then a couple different companies before. Along the way, I’ve had to pick up some new habits, some new practices and ways of working in order to make my stay in Remotesville as a remote employee sustainable.

    Sara Safavi: Tonight, I just wanted to share some of those tips with you and go through them really quick. I want to give you a starting point, not so much teach you everything, but a starting point you can reference if you’re also somewhere at the beginning of this journey. I know a lot of us are, especially in the last couple of months, so it’s a topic that we’ve all been talking about. And this, if you ask somebody for their one tip for working remotely, this one is probably what you’ll hear most of, establish a routine, make sure you have a routine.

    Sara Safavi: I’m putting this first because it is so common that you’ll hear it. I have a couple of things I’ll mention after this less common, but I do think that this is important. But something important to notice here is that we’re new because I’m talking about establishing a new routine. You need to develop some new routine that works for you because this isn’t the same as your pre-Remotesville routine. Your life is no longer in the same patterns. You’re not going to get up in the morning and pack a lunch, probably. You’re not going to get into your car, stop at the gas station on the way. You probably not even going to put your shoes on in the morning.

    Sara Safavi: So it’s completely different scenario, which means it’s going to take a different routine. But routines are still important because our brains can be stupid. And we want to trick them. A routine helps you trick your brain into understanding that we’re getting ready for work, we’re going to work, we’re no longer sitting at home in bed, it’s not the weekend, it’s still a weekday. So taking that time to get dressed in the morning, do your hair, put on something that makes you feel powerful and professional. It really helps separate that situation in your head between home and work.

    Sara Safavi: So build a morning routine that takes care of you. Maybe do some yoga, meditate, go for a run, whatever it takes to establish that new routine. But some other things that people don’t necessarily talk about, a friend of mine shared this concept with me a couple of months ago, and I really love it. So I had to stick it in here. Teach yourself and give yourself permission to put your body first. What I really mean by this is a lot of times when we’re working solo at home, it can become really easy to just stop listening to our body’s needs. If we’re not changing what we’re doing or interacting with other people, if we’re just sitting at our desks for eight hours a day with a cat or a dog sitting under the desk, then you can really start ignoring your own body’s needs.

    Sara Safavi: So if you catch yourself feeling out of sorts or not able to get into that workflow like you usually do, or just feeling like something’s wrong, or you keep beating your head against the same bug for 10 minutes, take a minute and check in with yourself. See if there’s some body’s needs that you’ve been ignoring. Did you skip lunch? Have you not stood up from your desk for four hours? Since you don’t have like a water cooler to walk towards, maybe you forgot to get a drink of water, hydration is important. But just take a moment, check in with yourself because a lot of times, the ways that we’re feeling are actually directly related to ignoring what our body’s asking for.

    Sara Safavi: And similarly, talking about stepping away from your desk, when you’re working remotely, you really have to make space for scene changes. If you’re in an office, many times a day, you’re going to get up, you’re going to go to a conference room, you’re going to go visit your coworker’s desk, you’re going to go to somebody else’s desk and ask to see what they’re working on. You’ve got all these opportunities to change your scene, but when you’re working at home, you don’t have those opportunities anymore. So you have to deliberately make space for them. Schedule them into your daily routine. Maybe you’re going to take your dog for a walk for a half hour every afternoon. Put that on your work calendar. Or maybe every Monday morning, you water all your plants, put that on your calendar. Put dancing breaks on your calendar, I have friends that do that and I love it. You’re working remotely though, your schedule can be flexible, maybe you can do a yoga class at 1:00 PM. Maybe you have the freedom to do that, but you have to deliberately seek out those opportunities to change your scene.

    Sara Safavi: Similarly, you have to seek out connection. You really have to rethink what it means to make connection. If you’re working remotely, like I said, you don’t have those coworkers desks to walk to. You don’t have a water cooler. You don’t have a break room to go make a cup of coffee or grab your lunch and heat it up. You don’t have those natural opportunities for connection. So as a Remotesville citizen, you need to be deliberate and intentional about this. Instead of just telling a coworker on Slack, “Hey, we should get coffee sometime,” you should send them a calendar invite for 2:00 PM on Wednesday and say, “Hey, I’m going to be on Zoom, having coffee. Let’s chat.” Make it an intentional and easy way for them to accept and say, “Yeah, let’s connect.”

    Sara Safavi: Find opportunities to network. Find a network of other people working remotely, whether it’s at your current company or friends that you know who are in different companies. And if you don’t have a network already and you can’t find one, maybe that’s a perfect time for you to make your own. Something that’s really great that we overlook in remote work is coworking. It can be really great to just cowork with somebody. And I don’t mean an active Zoom chat, like a coffee break, where you’re talking back and forth, but maybe you just open a video call with a coworker and you guys just sit there in silence doing your own work together. It’s really companionable.

    Sara Safavi: So rethinking what we mean when we’re thinking about human connection and then being deliberate and intentional about it, is what’s going to make that remote work environment more sustainable. Something to watch for is to be aware about the creeping attraction of home comforts. So if you’re working in Remotesville, you’ve got a comfy couch, you’ve got a comfy bed, you’ve got all of the comforts of home, but I strongly recommend that you don’t work from your bed.

    Sara Safavi: So I know Deanna is going to talk to us later about satellite operations from bed, and I totally fully endorse it. I think that’s awesome. But what I mean when I say don’t work from bed is, don’t make this your normal Monday to Friday, nine to five office space. Like I said, brains are stupid. You need to trick your brain into understanding home versus workspace. You have to use sensory cues to signal that difference. You have to let yourself close an office door at the end of the day. So maybe you don’t actually have an office at your house, but maybe you have to mentally be able to close that door.

    Sara Safavi: If you’re working from your bed all day, it’s super comfortable. It’s awesome. Maybe you’re even really productive, but then the problem comes when it’s time to go to bed and you want to sleep, but your brain is like, “Oh, this is where I’ve been working all day.” So you start thinking about work again, and your brain starts turning the last problem you’re working on over in your head. And it’s really difficult to have that isolation. So maybe at home, you don’t have a lot of space, maybe you’re working from your dining table. That was me for the first two years of my remote career. But something you could do is put a lamp on that table and turn that lamp on only when you’re working. And when you’re done working, the lamp’s off. Little stuff like that, those sensory cues can really make a difference in being able to mentally close that office door.

    Sara Safavi: I’ve given you a lot of advice and I do want you to remember, these are interesting times where we’re living through right now. This isn’t the normal time that you would be switching to working remote in tech. So give yourself permission to practice a little self compassion and be kind to yourself, but also be honest because compassion doesn’t mean lying to yourself. So if you forget to step away from your desk for eight hours, or maybe you fail to put anything besides coffee and LaCroix in your body since 8:00 AM today, it’s okay. But it’s important to be honest and name that and understand that it happened and then just try again tomorrow. You understand that it’s important to listen to your body, to stay hydrated, to take those opportunities for scene change, and just try again tomorrow.

    Sara Safavi: So try to create a routine that works for you. A new routine. You’re not going to make your old routine work here. Take breaks. Remember to move around. Listen to your body and brain’s needs. Intentionally seek out human connection and make invitations to people that are easy to act upon that are not passive. And don’t let comfort creep overtake you. Try not to work from bed all day every day. Don’t ignore your body and your brain’s needs. Don’t skip meals. It’s okay to take a break and step away from your desk, but above all, don’t be too hard on yourself.

    Sara Safavi: So I don’t know if we have time for Q?A. I would love to take questions if I can, but otherwise that’s my contact info. I would love to hear from any and all of you.

    Sukrutha Bhadouria: That was great. Thank you so much. We’re definitely going to take questions later, like Angie mentioned, but thank you so much. All right, next up… Barb is a software engineering manager and developer on the applications team at Planet. Take it away, Barb. Welcome.

    Barbara Vazquez: Thank you. Hey, everybody. My name is Barbara Vasquez. I go by Barb and I’m a software engineering manager and developer, as well, at Planet. A little bit about myself, I was born and raised in Puerto Rico. I have been working in the geospatial industry as a software engineer since 2008, when I moved to the DC area. And I have been living right now, I’m in Maryland, but I’ve been in the DC area since then. I joined planet about three years ago in 2017. And I’m part of the web applications team. We build some of the tools that help people have easier access toward data.

    Barbara Vazquez: The main thing that, if you’re familiar with Planet, is an application called Planet Explorer. If not, go check it out, planet.com Explorer. Now what I’m going to talk about today, it’s about Agile Development and estimation. It’s mostly focused because I’m a software engineer and we do Agile Development at Planet. And these are some tips and things that might be useful for people doing Agile. Even if you’re not doing Agile, thinking about estimation and how much something will take you to do is useful on a day to day. But with further ado, if you’ve done Agile Development and you do the daily scrums or the daily meetings, you’ve had these thoughts, what are points?

    Barbara Vazquez: Why are people asking me so many questions so many times, when will it be done? Why do I have to give status every day? And it can get tiresome. And you might just want to flip the table and say, this is not what I signed up for. This is not why I want to do software engineering. But through the years, I’ve learned that it can work in your favor. It can actually help you be more organized and communicate better, to have less stress.

    Barbara Vazquez: So estimating with points, if you’re not familiar with Agile or Points. Points is a system that tells people, mostly managers, how difficult do you think a thing is and how long it will take you. But in my perspective, yes, that’s one benefit, to tell your manager when things will get done, but it will help you be honest with yourself.

    Barbara Vazquez: Can I really do this? Is two weeks enough? Or however long you have to develop something. That doing the mental exercise will get you in a better spot where you might not need to pull all nighters. If you have to work weekends to meet your deliverables, you’re probably signing up for too much. Or you might be underestimating what is being asked from you.

    Barbara Vazquez: In Agile, the way it works, you sign up for work and you have X weeks to do something. I’ll use our example. We do two weeks of development. If after those two weeks, every time you’re rolling over things, rolling over means that you did not complete it. That means something is wrong in the process. It’s not necessarily you. It’s a team thing. It’s being underestimated.

    Barbara Vazquez: Scope creep happens. You’re midway. You’re almost done. And then somebody is like, did you think about this? What about you do that? And you go on a tangent and you forget about your original goalpost, or the biggest one that nobody wants to admit is you probably don’t have enough information, but how do you tell your manager that you don’t have enough information?

    Barbara Vazquez: Shouldn’t you be able to do it on your own? Not really. That’s what the whole point of Agile and team development should be. And points are there to help you communicate that.

    Barbara Vazquez: How to start doing better estimates. One thing I do with my team is ignore numbers. Just give me T-shirt sizes, small, medium, large, or extra large. Extra large, can I do this in two weeks? If it’s an extra large, no. It probably needs to be broken apart. You probably need to talk more about it. A large size, will probably take me the two weeks. I’m threading there on borderline not completing it, but let’s give it a shot and let’s see how it goes. Medium, I can get this done. I don’t know how long it will take me. It’s definitely going to be more than a day but I can get it done. And small is I can do this with my eyes closed. It doesn’t matter.

    Barbara Vazquez: That’s my rule of thumb. When I go to do estimates, it’s give me a sense, how do you feel this is so that we can have that conversation of how long it will take. As soon as you do this mental exercise, you’ll get in a better habit and you’ll start recognizing better. I don’t have enough information or this is super easy. Why am I even thinking about it? Let’s get it done.

    Barbara Vazquez: So once you get the T-shirt sizes down, you can map this to whatever point system your team uses if that’s the preferred methodology. A lot of people use the Fibonacci sequence where it’s one, two, three, five, up to 13, where a 13 is the extra large equivalent.

    Barbara Vazquez: So this once you get used to, and you’re like being able to do t-shirt sizes, you can move up to doing the point systems. In any case, even if you don’t do Agile, thinking about your tasks in t-shirt sizes can help you think about difficulty, can help you keep yourself organized and just do that mental exercise of what do you need to get done that week?

    Barbara Vazquez: The other point, two points, no pun intended, is keeping your other responsibilities. Add some buffer. You might be able to sign up, just keeping with the example, two medium things, because life happens. Add some buffer, COVID has taught us that life is unpredictable and your normal cadence is not the same anymore. Distractions happen, you might have family at home. Take that into consideration as well when you’re doing these estimates.

    Barbara Vazquez: And the other point, the other thing to think about with points is it helps you negotiate. It helps you make sure priorities are clear of what needs to be done first versus what needs to be done later. If your plate is full, whether it’s with actual tasking, if it’s with life, use the points to help you drive conversations. I can only do so many mediums stories. If I sign up for one more, I will definitely roll it over because that’s what I’ve learned.

    Barbara Vazquez: And in the end, having slightly more predictable cadence is valuable for everybody. And again, I say slightly because life happens and we cannot be 100% predictable, but we can get there. And that’s all I have. Thank you everybody. I know we don’t have time for Q and A, but that’s my email, barb@planet.com. If you want to reach out or we can talk later.

    Angie Chang: Awesome. Thank you, Barb. That was really great. I’m going to find Kelsey. Video, it’s perfect. Great. We can see you. So Kelsey is a space systems engineer at Planet. Welcome, Kelsey.

    Kelsey Doerksen: Thank you. Perfect. So good evening, everyone. My name is Kelsey Doerksen and I am a space systems engineer at Planet. I started about four weeks before work from home was an order for the San Francisco office. So I got only a little taste of what it was like to work in the physical San Francisco office, but I’m really happy with my past five months being a part of the team.

    Kelsey Doerksen: And today I’m going to be talking a little bit about how to handle big data in space and the different machine learning projects I’ve been a part of over the past few years. And so I’m just going to jump right into it. So first I wanted to start off with what is machine learning and what do I really mean by big data?

    Kelsey Doerksen: So big data is really just that, it’s a large volume of data or a lot of data. And we use machine learning with this big data to seek statistical patterns, to enable computers and algorithms to make either a classification, such as differing between pictures of dogs and cats, or prediction about the data.

    Kelsey Doerksen: I really like this three step image here that basically breaks down what machine learning is really at a high level, where you start with this big conglomerate of data, you can’t really make sense of it or extract any meaningful information from it. You apply analytics to it. And in this case it would be a machine learning algorithm. And from those analytics, you’re able to make informed decisions about the data in question.

    Kelsey Doerksen: I’m going to be talking about three different projects I’ve worked on at a very high level. Don’t be worried if you don’t know anything about machine learning. And I’m going to start off with my first project I worked on, which has to do with machine learning on Mars.

    Kelsey Doerksen: For those of you who are unfamiliar with the Mars exploration Rover mission, this was a NASA mission that launched in 2003, and it sent two twin Mars rovers, Spirit and Opportunity, to the surface of Mars. Unfortunately for the Spirit Rover, its wheel actually got stuck in the Martian soil. You can see in that black and white gif image there that is taken from the Spirit Rover itself. And unfortunately the mission was lost in 2010 for the Spirit Rover because its wheel was stuck in the sand and they weren’t able to get it free.

    Kelsey Doerksen: How could we have used machine learning in order to prevent this from happening for future Mars Rover missions? As we know, Perseverance is launching, hopefully soon, barring any delays. This is a project I worked on at the NASA jet propulsion lab called the Barefoot Rover project. Essentially what the Barefoot Rover project purpose was, was to use what is physically felt by the Mars Rover wheels, to be able to detect different things about the surface it was rolling across of.

    Kelsey Doerksen: My work was specific to making sure the wheels were not slipping or sinking into the different types of sand material we had at the JPL campus. And it was also, I worked on the terrain classification and detecting if there’s any subsurface rocks that could possibly penetrate the wheel and cause damage to the wheels.

    Kelsey Doerksen: How this worked from a machine learning perspective at a very high level, essentially what we had was a yellow pressure pad wrapped around the outside of the Mars Rover wheel. And we took those pressure pad readings and trained that in a classifier to be able to detect these things that are on the bottom of the slide there. So we were able to tell the hydration content of the soil, anomaly detection, safety, and stability of the Rover, slip and sinkage, which is what I worked on, terrain classification, rock detection, and other different tear mechanical properties.

    Kelsey Doerksen: This is a really cool project I worked on and it’s going to be implemented on future Mars Rover missions. The second project I’ll talk about is machine learning for the sun and for our Earth atmosphere. So this very terrifying image you see on the slide here is a picture of a Coronal Mass Ejection event. What a Coronal Mass Ejection event is, is a huge explosion on the surface of the sun.

    Kelsey Doerksen: And essentially what happens is these huge explosions send out high energy particles into space. You can see there, Earth is to scale in terms of the size of a Coronal Mass Ejection and the sun as compared to the size of our Earth. The distance is not to scale, but the size of the two planetary bodies is. So why this is of concern other than the fear that it strikes of course from this image, don’t worry. It’s not going to cause any … The flames will not reach our surface. But what they do do is send these high energy particles to our Earth’s atmosphere that essentially push our satellites around. So from a satellite operator perspective, the satellites can actually be moved off of their orbit path and collide with other objects in space, which is obviously really detrimental to the satellite operators.

    Kelsey Doerksen: How can we use machine learning to tackle this sort of problem? Well, we can’t stop these Coronal Mass Ejection events from happening, pictured there is a gif image from the Soho telescope that is showing what a Coronal Mass Ejection looks like. So we can’t stop these huge events from happening, but we can at least try to learn as much as possible about them and how they are affecting our satellite. And this was my master’s thesis work using the satellite accelerometer data to detect these solar storms. So I mentioned before that these solar storms send out huge amounts of high energy particles and they reach our Earth’s atmosphere. The way you can think about this is if you’re walking outside and it’s very, very windy and you’re getting blown back by the wind, that’s kind of is what’s happening to our satellites when these particles reach our atmosphere.

    Kelsey Doerksen: And that can be captured in the satellite acceleration data. The two graphs I have pictured on the slide here, the top graph, it shows the acceleration of the satellite when there’s solar storm happening. So you can see the signal is quite erratic and it’s actually doubles and above in the linear acceleration of the satellite itself. Whereas during a period, when there is no sort of solar storm, the satellite is very periodic and the signal isn’t fluctuating at any alarming rates.

    Kelsey Doerksen: The last project I worked on and want to introduce is, of course, using Planet data, and this is machine learning for our Earth. So I’m really happy to be a part of the new partnership with the Frontier Development Lab and Planet, which is an eight week research sprint with the NASA and SETI Institute, and Planet is working with the Waters of the United States team, which is using Planet’s daily imagery with machine learning, to assist with drought detection and prediction in small streams in the continental United States.

    Kelsey Doerksen: Pictured here is the Seminole reservoir in Wyoming, United States. And the first signs of droughts can be identified in the small streams that branch off of large bodies of water like these. So by comparing pixel values in these streams using Planet’s daily imagery of sites, similar to this, the team of researchers will be able to detect and predict future droughts across America with the aim to scale this work to other areas across the globe.

    Kelsey Doerksen: I can’t get to my … There we go. I really hope you were interested and able to follow along with those three different projects I worked on. I think machine learning, it’s such a new and growing field and space is the perfect application for machine learning because we have so much data. And if you have any questions, you can feel free to reach out to me, and thanks very much for your time.

    Sukrutha Bhadouria: That was excellent. Kelsey, are you seeing the comments? Awesome, Kelsey [crosstalk].

    Kelsey Doerksen: I can’t see them, but thanks a lot.

    Sukrutha Bhadouria: Someone said I want to be all the speakers. That was just amazing. I learned so much. So moving on to our next speaker, Deanna. Deanna leads the team at Planet responsible for operating and maintaining the over a hundred imaging satellites, or Doves, currently on orbit. Welcome, Deanna.

    Deanna Farago: Thank you. I’m so happy to be here. This is my first Girl Geek event. I’m excited also just to hear from other Planeteers because, sadly, it’s a large enough company that you don’t automatically know everyone. I love hearing everyone else’s stories, as well. All right, so I will present. Hopefully everyone can see that okay.

    Deanna Farago: All right, as I mentioned, my name is Deanna Farago and my team and I operate a fleet of satellites that are currently imaging the entire planet every day. And, traditionally, satellite operations can be very time and resource intensive. For example, in order to operate one spacecraft, you could have a room full of engineers around the clock, 24/7 monitoring, telemetry and contacts, and just system performance.

    Deanna Farago: And our satellites operate in a different paradigm and risk posture. This has allowed us to be able to automate a lot of the operations. Even before COVID, we could operate essentially anywhere as long as we had a good internet connection and our laptop. Before I describe what that looks like, it’s important to understand what the mission is and the scale of our operations.

    Deanna Farago: Our company’s mission one is to image the entire planet every day. And you need a lot of satellites in order to do that. And we actually, in addition to operating satellites, we design, build, and test all of our satellites in house. And this is a big advantage for us as operators, because if and when we run into issues on orbit, we can work directly with the engineers that designed the satellite in order to troubleshoot the problems and help come up with on orbit mitigations, as well as design out these bugs/features in the next spacecraft iteration.

    Deanna Farago: And then once in space, we use just a little bit of atmosphere that we have to use something called differential drag to space out the satellites over time. And as one satellite images over a strip of land, the one right after it should image this strip of land, just adjacent to it. And this essentially creates alliance scanner. What you’re seeing here is a 24 hour snapshot of what the imaging strips could look like that the satellites are capturing. And we have a distributed team operating our satellites. We have four people in San Francisco, one person in Toronto, and a team of four in Berlin. And we send tasks to the ground stations, which then send the schedules up to the satellites. And just a fun fact for this group that at Planet, we have three satellite operations teams and they’re all managed by women.

    Deanna Farago: The concept of operations is actually quite simple for these Doves. We don’t image over the ocean. We only image over the land, but basically anytime they’re overland, they just point down, take pictures. If they’re over ground stations, we downlink those pictures in logs and we communicate with them. And then in the background we’ll just run maintenance activities, essentially thinking of them as like tuneups and checking in on like subsystems and keeping an eye on any degradation that might be happening or running experiments. And, in theory, if the satellites are performing well, they should just be as easy as this man’s rotisserie grill, where we just set it and forget it. We can even run it custom experiments, and we set up the tasks and not have to worry about it.

    Deanna Farago: However, things don’t always go smooth. There’s a lot of fires that can happen. And that’s kind of how we know we’ll never really be able to automate ourselves out of a job. These are just some examples of issues that we’ve seen on our satellites. So a satellite suddenly starts spinning up, and we have to figure out why is it spinning up? And we need to de tumble it. We noticed that the satellites have low battery, that’s voltage, and we need to take action before they start browning out and rebooting rapidly. We see that telemetry sensors are reading zero value. Is this a real thing? Or is the sensor it just being faulty? And we have to reset it. Or sometimes satellites just are unresponsive out of the blue and we have to spend time to figure out, did something change, did something break on the satellite?

    Deanna Farago: Or can we just set up some automation to keep an eye on it? And all of these actions started out as manual. We would detect these problems and then operators would spend time triaging it and then eventually taking action. And now our teams have automated responses to all of these so that they trigger off of just telemetry on the satellite. As soon our automation sees like the driver readings are reading up. Then we know the … Sorry, the robot just basically sends a task to respond to this, so an operator doesn’t actually have to. And this decreases latency in the system and gets the satellite back into production as quickly as possible. And there’s always going to be unknown unknowns, and we’re constantly trying to find these new problems and automating responses to it.

    Deanna Farago: What does a day in the life of an operator? Well, we work nine to five and we have a checklist that we rotate among the team members. This enables our team to be able to have weekend or holiday coverage. Even though we’re working normal office hours, we want to make sure that there’s always going to be satellite operators, eyes on the system every day. And for this number of satellites, we have to aggregate our data. Aggregating our data is key. What that means is we build lots of dashboards based off of our telemetry, and off of our logs from the satellite. And it allows us to be able to easily see if there’s any satellites that are responding and acting out of family. And that will then trigger an operator to say this one’s not behaving the same as its fellow satellites. I’m going to dig in further and try to triage it.

    Deanna Farago: We have weekday team standups and we’re supported by amazing other teams in mission control. And those teams also have their own on-call. And so if something does break in the middle of the night, that affects the whole fleet. Those teams help support us. I wanted to show this because it’s one of my favorite things that we’ve taken a picture of at Planet. And it’s actually a series of pictures that we stitched together into a video. And just before a rocket launch, we’re able to opportunistically schedule a Dove to take a series of images of a rocket delivering more Doves to space. Just a real quick cool shot. And that’s shot by one of our satellites. So very cool. And then sadly, we won’t be doing any missed high fives and hugs and mission control in person anytime soon, like our former coworker here Rob Zimmerman. But we can still enjoy having first contacts and commissioning with one another virtually. And this is our, I guess, equivalent version of that from a few years ago when we were able to successfully make contact with 88 satellites right after launch. And with that, that’s all I really wanted to share. I couldn’t go into too much detail, but I’m happy to answer questions. If you’d like to email me. I am at deanna@planet.com. Thank you for having me.

    Angie Chang: Thank you, Deanna. That’s really awesome. And you … Let’s see. And now we are going to bring up Elena, who has over two decades of experience in sales and she’ll be telling us her journey.

    Elena Rodriguez: Excellent. Good evening, everyone. I’m so happy for this invitation. I just joined Planet three months ago and I really wanted to talk about … sorry, this is my first time, I wanted to talk about the adventure of making a decision, how important it is for our career. But first, let me introduce what I do here at Planet.

    Elena Rodriguez: As I said, I joined the company three months ago, I’m this salesperson for Mexico, Central America, Ecuador, and the Caribbean. I have been in the business for more than 20 years, and I am so, so honored to be part of the Planet team. I’m so happy and so proud of working for the company that is offering solutions that are critical to mitigate some of the main challenges that we are facing right now, like climate change, food crisis, fighting poverty, so many applications, and I feel so proud to talk about our business when I go out there and meet my clients and listeners. So I chose a topic because this is something that I’ve been always thinking about it. And now I have the opportunity to talk about it. And I’m going to take advantage of this — is how I ended up here. I want to show you my story.

    Elena Rodriguez: Ever since I started back in the 80s, I have all the dreams like I wanted to be a fashion designer, because that’s something that I really enjoy since I was a little girl. And I took … but it was difficult for me because fashion was a very expensive career in Venezuela, and I had a scholarship, and I moved to Seattle from Venezuela to study sales and advertising. I have no choice. So let me tell you that, that was the first time I didn’t make any decisions.

    Elena Rodriguez: I had to choose what I thought was available for me that time. So I remember my sales teacher, Mr. Fine, it’s impossible to forget him. That he was always saying that a good sales person is capable of selling anything anything. Selling water to a fish. I wasn’t growing that idea of on my mind, but I was thinking, I don’t know if I’m really right for this career, sales is like — I don’t know — However, I was already thinking like when I was a little girl, I was drawing paper dolls and I was selling those to my friends at school. I was making bracelets with the colorful telephone wires, and I was selling those. I was a sales person already!

    Elena Rodriguez: I went back to Venezuela and I graduated, but I was still thinking, I don’t know what I want to do, this is my passion. I want to be a fashion designer. And it took me four years to graduate. It was the beginning of this career in Venezuela. And it was a lot of work. It was very expensive. There were times that I couldn’t sleep, doing all the drawings, the designs, and making all these dresses, this yellow one, and the one along here, I made them. And I was so inspired, because that’s exactly what I wanted to do.

    Elena Rodriguez: But then something funny happened during this practice — is that every time my friends called me and asked me for a dress, because they chose the fabrics, I have my [inaudible] they chose what they liked. And I made the dresses. Then when they came home to pick them up, I didn’t want to sell them! I was like no, I keep them. So I decided that’s not for me.

    Elena Rodriguez: It took me a while and I was thinking, you know [inaudible] what am I going to do? We are almost through this and I need to make a decision. I needeed to plan because I had a strong pressure from society, my country, and I made a decision — I thought it was time for me to have a family. And that was a decision that really, I thought about it a lot, because I know what it meant for me at the time — that I had to give up some things that were important for some time.

    Elena Rodriguez: But those changes, I always ask myself — once I start with passion to adapt to a new reality, because I had that question on my mind. And the answer is definitely no, I was just growing up. And it was time for me to make that decision and get prepared and be responsible for the decision that I have made.

    Elena Rodriguez: In 1995, it was a huge revolution in Venezuela because that’s when Internet arrived to our country. It was the time also when my boy was born, he’s 25 right now. And I remember I was taking care of my son and I was hearing all this noise outside — my husband and his friends talking about Internet — let’s go, let’s navigate, let’s check — They were looking for some topics and they were celebrating and I was feeding my baby and I was thinking, Oh my gosh, I think I’m losing something, something’s happening here, and I don’t know, I don’t want to sound selfish, but I had that on my mind. You know, so what am I going to do with technology, but I don’t know if I can even think about that! Would I ever touch a computer again? I had all these questions at that time. [inaudible] years things turn to be kind of difficult in my country. And I had to work. I had to live outside definitely my [inaudible]. And I had to go outside and find a different job, something because I needed to bring money to… because I had a family and things were difficult, and I was ready to get back on track, but I wasn’t ready for the technology. I had missed one year of all these changes! So selling was becoming more challenging, new terminologies, services, a new way of communicating… communication skills.

    Elena Rodriguez: The first job I got out there was for selling ads for the magazine called Computerworld with names like Microsoft, Sun Microsystems, IBM, HP, and those that were never familiar to me — it started to be new and that was nice — I was into a completely different world. This job was the one that allowed me to meet the people that helped me, that guided me, that inspired me to be in this field. And to be honest, selling was never had never been so much gratifying for me.

    Elena Rodriguez: Five years later, I had to make a very difficult decision that by the way, this week when I was practicing this presentation I found out how, I mean, how your country, your family, your culture really touched you. And I was like, I didn’t realize before, it’s like I was keeping that into myself, but it was a big decision. It wasn’t something that I was prepared for, but that was the time where the political situation in my country was unsustainable and started to be not sustainable even worse. I had a job offer in Mexico and I didn’t think twice. I moved here. And as you can see, the picture was… I think that was my first week here in Mexico. And you can see all the disaster. And remember I was asking if I would ever touch a computer again.

    Elena Rodriguez: Well, here is a computer, but I was only able to touch it because it was impossible to carry, so heavy. Everything has been changed as we know, that’s funny. So that’s when I started. It was like, for me, that was my own revolution, geospatial, learning new terminologies. It was such an exciting world. I was working with geographers, engineers, and so many people that I met in the industry. I really was in love with this new market. I was, like, wow. And I’m very proud because I participated in the first high-resolution satellite sale to the Mexican government. And I had all these questions from people. I mean, what is that you do? Are you a spy? What is it and that was very funny. But every time I had more challenges, it was time for me to learn more.

    Elena Rodriguez: And that’s really… That was very interesting. I don’t regret. I’ve been doing this for more than 20 years now. I still live in Mexico. I’ve met such interesting people, nice people, being in this environment. And I feel the pride to sell something, that I know that it’s going to go there to help people, to make people make good decisions. And this is something I feel so proud about it. And I’m here. This is what I do now. The geospatial world got me. I’ve been doing this work for, as I said, for more than 20 years, I’ve been in the drones industry, as well. I learned how to fly the drone. I was so proud about it. This picture here — in the mining, it was something very scary because I was in Peru and I had to sleep there. So, many nice adventures. I am so happy that I got… That I decided to stay here. I don’t [inaudible] change from fashion designing to the geospatial world. I can always be creative and I use the fashion designing for myself. So I like clothes. I like that. I mean, that’s inevitable. I can’t leave that behind, but this is, the right decisions brought me here. No regrets how I did it. I don’t know.

    Elena Rodriguez: As you see, sometimes we need to do what we need to do. I’ve been humble. I know that I’m not an expert. I’ve been learning and I always learn. It’s very challenging, this work. I rely on those experts that are willing to teach me and I take that very seriously. I understood that there are ways, many interesting ways to explore different options. I learned that we have to capitalize the knowledge because after you invest so much time in learning about something, changing probably is not such a good idea.

    Elena Rodriguez: Well, I don’t want to discourage the people that are doing this, but for me, I said, no, this is what I’ve learned, took me a long time. I want to be here. I wanted to be… to decide to be part of the change was very… That’s something that really pushed me as well. So that keeps me investigating and asking. So I’m curious about the technology and especially about the things that I do. Every time I made the decision, of course, I had to ask myself how it was going to benefit or affect my loved ones and understanding that it’s not always about me, that I have to care for my family. The company that I work for, there’s a world outside.

    Elena Rodriguez: I have faith in people. Trust me, I believe in people. I think we can always… We are a big team and I have a real engagement for environment. And I don’t know, I take care of my garden, my little dog, and I actually care about that. And, well, that’s it. Thank you. I think we don’t have time for questions. Thank you for listening.

    Sukrutha Bhadouria: Thank you so much, Elena. That was amazing. We learned so much from you. So our next speaker is Sarah Preston. Sarah is a marketing manager at Planet Labs, exploring how to use space-based imagery to improve life on Earth. Just pulling Sarah up. Hi, Sarah, how’s it going, right in front of the Golden Gate Bridge?

    Sarah Preston: Thanks. Out here in San Francisco. You can hear me alright, right?

    Sukrutha Bhadouria: Mm-hmm (affirmative), Yeah. So, welcome.

    Sarah Preston: Okay. So I’m going to share my screen and… Okay, can you all see that?

    Sukrutha Bhadouria: Yep.

    Sarah Preston: Okay, great. Thanks. Yeah, my name is Sarah Preston. I’m a product marketing manager at Planet. Now, a product marketing manager… Product marketing can mean a lot of different things in a lot of different organizations. But what I do is I work across our product and our marketing team and our sales teams to really find the right fit for our imagery and to understand what our prospects and what our audiences need out of imagery, even if they don’t know it yet. As you can imagine, narratives are extremely important part of what I do. So, I’m super excited to be here with you all to geek out about data-driven storytelling.

    Sarah Preston: Okay. First, why do we tell stories in the first place? Stories are paths to community and understanding. Think about all the stories that you loved growing up. There was some kind of connection that you made, either to a character, to the author, or to the setting that drew you in and made it really memorable. You joined that community that was telling that story. And within that story, whether it’s fact or fiction, there was information, and you got to learn from others in that community and to build an understanding about the world around you.

    Sarah Preston: What is a good story? So, “a good story is driven by emotion and balanced by fact.” That’s one of my favorite quotes, actually, that I heard. I can’t claim ownership of it, but, really, when we listen to a great story and we create a connection to a story, we’re really feeling some emotion and emotions can be extremely powerful motivators. I think, in or outside of the workplace even, an emotion can be excitement. It can be fear. It can be confusion. It can be ambition, but also a very human desire to understand the world around us. Emotions, they get us engaged in a story and interested. But facts and data, they keep us grounded.

    Sarah Preston: As an example of how you might be able to see this, Planet took this image of Pripyat, Ukraine back in April. Now this was when Pripyat was experiencing massive wildfires and this was right outside of the Chernobyl exclusion zone that you can see in the center there. It was an extremely dangerous time, already a dangerous area. Radiation levels had spiked 16 times more than usual and Ukranian officials were telling the world, basically, that these fires had been controlled, extinguished. Clearly not the case. Now hearing this, when we talk about emotions, hearing this story in the news, you can’t help but feel a sense of fear, maybe helplessness and anxiety, and all these emotions that are driving, maybe not necessarily the international community, but driving officials to understand what is happening. How can we solve it? Well, Planet came in and we captured this image and this image has a lot of data in it to help move these decisions forward, to help these move and capture these emotions.

    Sarah Preston: When we look at this image, we can see where the smoke is drifting. That tells us where the wildfire might be spreading to. We can see how far the wildfire has already spread on a grander scale. We can see how close it is to the Chernobyl exclusion zone. How radiation levels might continue to increase. And it tells us a lot about where we can deploy resources and where we can deploy flame retardant and, at the same time, keep all of our first responders safe. We had these emotions that we were feeling at the beginning, and a really good way to think about it is: Emotions, they move us forward. They encourage us to do something, but facts and data, they move us forward in the right direction. They give us an idea or an insight about where to go.

    Sarah Preston: How do we craft great stories? Great stories is really about taking our audience or, on a business scale, our prospects, on a journey from ignorance to understanding. Now, there are not three key points to creating a great story. This could be an hour long seminar and I’ve been to them before. It’s such a fascinating subject, but, given the time we have, I narrowed it down to three points that I think are really important.

    Sarah Preston: Know your audience. You want to understand what are their motivations? What are their expectations? Maybe what do they feel themselves on a daily basis? What’s their vocabulary? How do they communicate with each other and interact with the rest of the world? You want to really clarify the problem. Every story has its key conflict. You want to understand: what exactly is the conflict of the story you’re building and what is driving it, whether that is the emotions. And then you want to create some insight. What is the data showing us? This is the second half of the storytelling. How do we get past the conflict and use that data to create insight, to move us all forward?

    Sarah Preston: And here is an example, also at Planet, of how we recently used those points to create a broader story. We started work with the New Mexico State Land Office and they were looking to monitor permitting activity in the Permian Basin. You can see that on the right side of the screen, the sample image. And there’s a lot of mining activity out there, but they just couldn’t see in the way they wanted to.

    Sarah Preston: First, what we did here is we had to know your audience, right? We understood, and came to understand, how exactly the office itself functions, how it fits in with the broader civil government. What exactly is their legal mandate, who is our main point of contact and how to best really work with them in the first place. This is knowing how to communicate with them. Now once we know how to communicate with them, we can clarify the problem. Why is the office really experiencing this challenge? Why did they have very poor visibility into the more remote Permian Basin? Well, aerial photography like they’ve tried, was very slow and resource-intensive as was manned surveys. Sending people out there to actually see what’s going on, it was growing expensive. They were growing frustrated, really, that they didn’t really have a good way to monitor this land.

    Sarah Preston: What Planet did was, now that we knew our audience, and we then clarified the problem, we were able to deliver the data to really create a good insight to solve their challenge. This is sample data, again, right here on the right of the screen. We deliver near-daily imagery to them so they can see change and what’s actually happening and activity. And once they see that activity, then they can deploy resources, whether that’s people or anything else to solve that issue.

    Sarah Preston: Before I wrap up, I want to put another little plug. If you’re interested in learning more about storytelling at Planet, we actually have a customer conference coming up in October and we’re going to be featuring customers and partners talking about how they used our imagery for their own storytelling and how they’ve been able to build their own paths to understanding and building their own communities. The reason I want to feature this here is because it’s actually completely free this year and online, so very, very accessible. And before I completely close out, my last point, really, is: We are in a hugely data-driven world, and it’s really not so much about just collecting data anymore. It’s about collecting the right data and really understanding how to use it, how we get insights and go from that, go from that ignorance to that understanding to create solutions and to create great stories around our world. I don’t think I have time for questions, but that is my short brief. Again, this is a topic I could talk about at length, but hopefully you captured something out of this.

    Angie Chang: Great. Thank you so much for that, Sarah, and we are now going to be bringing up Brittany, who is a natural disaster research scientist turned businesswoman.

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    Brittany Zajic: Alright. Thanks, everyone. Hi everyone. Thanks for the opportunity to speak with you all tonight. My name is Brittany Zajic and I’m on the business development team here at Planet. Business development means something different at every company. And here, we focus on strategic partnerships and the commercialization of new markets. I also lead our disaster response operations, which is part of our social impact initiatives, where we provide satellite imagery to first responders and official stakeholders in the event of a large, natural disaster anywhere in the world. And, while not exactly a natural disaster, COVID-19 is very much a global public health crisis reshaping all of our behaviors and our environmental systems. So, today I’m going to talk about how satellite imagery is helping us better understand the impacts of this pandemic.

    Brittany Zajic: By capturing a series of places in different points of time, satellite imagery is able to tell an important story. When millions of people began sheltering in place earlier this year, many looked to Planet, asking how we could help. So, how can satellite imagery help during a pandemic? Tonight I am going to showcase a few of the many applications surrounding the economic and environmental impacts of COVID-19.

    Brittany Zajic: First, we head to Wuhan, China to see the start of their shelter-in-place. In these first two comparisons, we see a stark difference of traffic patterns and these images taken only two weeks apart, with not a single car in sight starting January 28. And I’ll go back one more time. I know this is quick. We then shift to expand further beyond just the limited car transportation, and, instead, think about the closures of factories, construction sites, and all other industrial activities that had a dramatic impact on the air quality in regions of, and parts of, China. Here is a comparison over a portion of Beijing from the start of the year on the left to March 2020 on the right. We then shift to Italy, the next epicenter of COVID-19. Many media outlets spoke of the now quiet canals and the cleaner waters running through the city, which was largely captured in these series of images here. I’ll run through these one more time. This is October 2019, March 2020, February 2020, and March 15th.

    Brittany Zajic: Finally, we have the next epicenter that migrates to the United States, where it continues to remain today. New York was hit hardest and here we can see the construction of a temporary hospital in none other than Central Park, Manhattan, in the heart of New York. The rest of the United States followed suit soon after and shut down as well from the Bay Bridge Toll (that you take from going Oakland to downtown San Francisco) to the decrease in air travel (here’s a Southern California logistics airport — and just to highlight, we can see all the airplanes stacked up, not being in use), to the empty beaches (of Miami, Miami Beach, Florida) and then also the empty parking lots of Disneyworld in Orlando, Florida.

    Brittany Zajic: So, it’s pretty incredible for satellites to be able to so clearly capture this pause on life that has been experienced, that we’ve all been experiencing these past couple of months. Now, there is no question that one data set has been able to tell a great story, but Planet imagery combined with multiple other data sets is going to be able to tell us even more. So I’m going to spend the remainder of this talk today, talking about EOdashboard.org, an international collaboration among space agencies that is central to the success of satellite Earth observation and data analysis.

    Brittany Zajic: The tri-agency COVID-19 Dashboard is a concentrated effort between the European Space Agency, the Japanese Space Agency, and NASA. The Dashboard combines the resources, technical knowledge and expertise of these three partner organizations to strengthen our global understanding of the environmental and economic impacts of COVID-19. So, if we remember back to my early example in Venice, Italy, we visually saw the difference of boat traffic and water turbidity. Now, with EOS Dashboard, using information from several different satellites and sensor types, we’re able to turn that visualization into a quantitative assessment and observation, which is incredibly valuable when measuring environmental and economic indicators or factors.

    Brittany Zajic: A second example of these quantitative metrics is the air quality in Beijing. Again, deriving these insights from an entire suite of different satellites, the ability to analyze these trends from space aids the effort to fight and defeat this pandemic. I leave you all with encouraging you to further explore this Dashboard and learn more about how COVID-19 is impacting people all over the world and explore it through the lens of satellite imagery, because together we can defeat this. Thank you.

    Sukrutha Bhadouria: Hi, thank you so much. That was great. Next speaker is Nikki Hampton. Nikki is Planet’s VP of People and Talent, and she would like to share a few words on their commitment to diversity and inclusion. Welcome, Nikki.

    Nikki Hampton: Thank you. I want to thank all the speakers, even though I know all of these women, I learned so much about them and the work they do and how they got to where they are. So, I’m pretty excited about that. I mostly wanted to say that at Planet, we have always been committed to diversity, but we are doubling down on our commitment and particularly so, looking with respect to attracting and retaining communities of color. And for all of you online, we are looking forward to and eager to work with you, to tap into a broader network of talented folks that you might want to consider referring to us or applying and sharing with whom you know, but we’re super excited to have been part of this and are grateful that you all attended.

    Angie Chang: Thank you so much for that, Nikki. Now we’re going to just move into the Q&A. If there are a few questions, I think we have literally like five minutes till 8:00 PM when we kick off networking. So, if you have any questions, please ask them in the Q&A section and we will be sharing them with Planet and you’ll be getting a follow-up email with job links. They are hiring for some positions like senior corporate counsel, systems engineer, software engineer, account executives. So, you can be like Elena. Sales development reps, customer success managers, and more, and the job links are usually in our Girl Geek X Planet emails that you’re receiving. So, just scroll down and click on those links or forward it to a friend who is looking for a new role.

    Angie Chang: We will be heading over to our networking hour at 8:00 PM. It is on a platform called icebreaker.video and you will have the link in your email, if you look in your email, or we can put it in this chat and we’ll be doing some facilitated one-on-one networking where you literally meet one-on-one with people in a non-Zoom environment. It’s going to be a little more fun and you actually get to talk to people and see their faces. So, if you can hop-

    Sukrutha Bhadouria: And I wanted to call out, thank you so much to everybody speaking and thanks to everybody who has been commenting. I definitely see that it has been super valuable for you all. I wanted to mention, because I’ve also been getting asked, how you can get your company to partner with us to do a virtual Girl Geek Dinner. Definitely reach out to us, through the website, sponsor@girlgeek.io — that’s our email — and if you want to reach out individually to Angie or I, our emails are listed on the website as well. The other thing I wanted to say is, if you do get your company to sponsor, you must sign up to be one of the speakers, own it, use the stage that you are creating for everyone else to promote yourself as well. So, that’s all I had.

    Angie Chang: Great. So thank you all for being so good at the chat, and we’ll see you over at icebreaker.video so we can chat one-on-one with everyone. Thank you all and we’ll see you there. We’re going to keep this on so people can see the link and click on it — and hopefully we’ll rejoin and see you over there in a minute. Alright, bye.

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“The Link Between the Future of Work, Education and Care”: Jomayra Herrera with Cowboy Ventures (Video + Transcript)

Transcript of Elevate 2020 Session

Angie Chang: Hi, welcome back. I’m Angie Chang, founder of Girl Geek X. We’re having to run through some really, really quick housekeeping items. We are recording today and we are getting this question a lot. These videos will be available on YouTube later. So subscribe to us at youtube.com/girlgeekX. And if you’re hosting a watch party, we’ve been enjoying seeing all the watch parties of people and their dogs. So please continue to tweet them at us.

Angie Chang: We love seeing your faces and hearing what you have been enjoying today. And you can also ask questions in the Q and A below. So feel free to ask questions. And our next speaker is Jomayra Herrera, who is an investor at Cowboy Ventures, where she works closely with the early stage founders, applying her expertise, investing in operating early stage growth companies. She will be sharing her ideas on employment, education, child and elder care, and how they intersect and potential areas for innovation… Jomayra.

Jomayra Herrera: Awesome. Okay. Well, thank you so much for spending the next 15 minutes or so with me. Hopefully, what I’m hoping to cover in this session is a little bit around how I think about the future of work, which is honestly a topic that you probably see a lot in the Twitter world. You probably see a lot around media and you see a ton of headlines around. I’m hoping to talk a little bit about my perspective, how I define it. Some of the things that I think fall under it and some of the areas of optimism. So with that, I thought it’d be helpful to maybe talk a little bit about my background and the perspective that I bring into it, because it might be helpful in getting a sense of what colors my perspective and how I think about the future of work and the way that I define it.

Jomayra Herrera: This is a picture of me and my mom when I was younger. My mom unfortunately, did not have the opportunity to finish high school. And I am the first in my family to go to a four year college. Because of that, I’m very lucky that I have the opportunity to be in a job and to be in a career that I think is meaningful and I find fulfilling and that I really love. And that also at the same time generates enough income to cover my expenses. But I know I’m lucky in that regard. And so I have spent the vast majority of my career actually focused on trying to create pathways or thinking through pathways to give folks access to meaningful jobs at scale. And so my background is that I actually went to graduate school for education, then went to work at an edtech startup. And that’s where I started my operating career.

Jomayra Herrera: And then spent three years after that at an organization called Emerson Collective, where I focused on investing in companies that were operating in the education and employment space. I, now, as Angie mentioned, work at Cowboy Ventures, we are a seed stage fund and early stage fund. We’re completely generalists, but I continue to have a passion and a focus around companies that operate in the future of work space, broadly defined as I’ll talk about in the next couple of minutes. Before jumping into how I think about the future of work, I think it’s worth taking a minute or so talking about what we see in the headlines. I think if we go off of, based off the headlines or what we often hear about the future of work, we think it’s very much doom and gloom.

Jomayra Herrera: It’s focused on AI automation. The robots are taking our jobs, or it’s focused on the distributed workforce or remote and collaboration software. All of which is true, none of which is untrue, but the conversation is more focused on the things that we’re going to lose. And it’s more focused on the ways that we can get more productivity and output out of employees and out of workers. And it’s less focused on how do we expect our relationship as workers and as employees, as humans rather, how do we expect our relationship with work to change over the next couple of years, as we start to see some major tectonic shifts around our relationship with work happen over the next decade. And so what I’m hoping to do in this presentation, is just expand how we think about the future of work and expand the way that we have the conversation around the future of work.

Jomayra Herrera: And hopefully talk about a couple of categories that I spend a lot of time thinking about. In this session, I’ll talk specifically about three categories, because I think that this could be a multi hour long presentation all on its own, but I’ll talk about our careers and how we think about career discovery and exploration and some of the areas of innovation that are happening there. I’ll talk about education. Some of the ways that we think about future of job training, both to and through our careers. And then also around the future of care, which unfortunately is very often left out of the future of work conversation, but is actually integral to how we think about work, moving forward. So starting with careers, the way we think about careers today, most of these stats you probably already know. And if you don’t, most of what we know about careers today is that this concept of having a lifelong career or a lifelong job is not really the same anymore.

Jomayra Herrera: You might have the same title for a significant period of time, but the underlying role in terms of what you’re going to do and what you’re expected to do is going to change. It’s going to change considerably faster than ever before moving forward. We know that currently the work activities that we do, so like the atomic unit under the actual job title, over 50% of those work activities can be automated today. We have the technology for it. The question is the pace at which it’s going to happen and the timeframe in which is going to happen. Which is where most of the debate is happening. We know that the half life of a learned skill is about five years. So the skills that we learn are probably going be obsolete in a couple of years, we know that the majority of people report being in bad or mediocre jobs and jobs are harder to predict than ever before. And the pace of change at which they’re changing and evolving is happening faster than ever before.

Jomayra Herrera: All of that is fairly doom and gloom. And I apologize for that, but that’s some of the reality in terms of where or how we think about careers today. Unfortunately, the way that we navigate our careers and explore and figure out and discover what we want to do to our careers is a fairly manual thing. There are quizzes. And if you’ve done any of these quizzes, I’ve gotten librarian, accountant, educator, babysitter, you name it. I’ve never gotten venture capitalist because I don’t think it accounts for your preferences, or I don’t even know if that’s part of the jobs that are in the consideration set, but they’re often not very accurate or very personalized to you. Or the vast majority of us actually just rely on our networks. What did our parents do? What did our family members do, or our cousins, our alumni, our friends, et cetera.

Jomayra Herrera: And you rely on their guidance and not necessarily rely on the guidance of data that’s actually available out there. And so what I’m excited about and where I think there is a ton of opportunity, is actually in the ability to change what I’m describing as in the ways that consumers, we now have more decision and agency and capability as ever before. And you see the rise of the conscious consumer as a result of that, and more intentionality in terms of how we spend our dollars and in terms of the products that we end up choosing and we end up using, I think we’re moving into a world where we’re going to see the rise of what I’m describing as the conscious worker. We’re going to have more optionality than ever before, more data than ever before, more agency than ever before.

Jomayra Herrera: And we’ll actually be able to be a lot more intentional and have a lot more ownership in terms of the careers that we decide to take. And there are a couple of things that enable this to happen. The first is, we’re seeing a rise of new platforms that help with career discovery. We’re seeing platforms that take into account, not only the data of the careers that are going to exist in the future, but also take into account in your preferences. What do you care about? What are you passionate about? What is the way that you want to have a dent in the world? And it gives you, and effectively acts as a guide of how do you actually think about exploring and discovering and finding the right career for you. In alignment with that, and I think it’s just as important as having the data, is we’re starting to see a rise of digital communities and sometimes the digital and in person actually mix, of folks, of communities that help you to achieve your goals, whatever they might be.

Jomayra Herrera: So Career Karma is a good example here. This, they started off by focusing on folks that want to do jobs in software, and they want to go to a coding boot camp in order to get to the end job. And so historically, the way that would work, is you kind of do it alone. And if you’ve tried to retrain alone, it’s really, really hard. Instead, you go on, you create a profile and they create a peer circle of folks that are like you and going through the same journey as you, and that peer circle effectively acts as your community as you go through this journey, which is a hard one in itself. So now we have a rise of platforms that help you to discover new careers, find new careers and find the right fit for you. And then now we have the ability to actually find the community that enables you to reach that end goal and get to that end goal.

Jomayra Herrera: And so we’re seeing, again, this movement towards having the tools and the capabilities to take ownership and have intentionality around your career process. And then the last thing that we’re seeing is actually just flipping this whole model on its head, which is the ability to not even rely on this concept of an employer to even generate your income in the first place. So this goes back to this idea of having more options than ever before. Self-employment isn’t new, but what is new is our platforms that help to enable new types of self-employment. So if you’re a writer, you no longer have to rely on large publishers to monetize your writing. You can use Substack. If you are an educator and you want to teach about art or poetry or creative writing, you can use Outschool and generate either supplemental income, or [inaudible] actually generates a majority of your income and have that optionality on your own.

Jomayra Herrera: So we’re moving into this world where you have more ownership over your career than ever before. And you’re becoming, again with the rise of options, the rise of data, and the rise of having actually access to communities that can help you, this world in which we tend, we have the ability to be this more conscious worker. So hopefully that leaves folks with this optimistic perspective that even though things are going to be automated, we’re actually moving into a world we’ll have more optionality than ever before. I know that was a ton, but just as important as the career aspect, it’s actually the education and the training to and through your career. Right now, just a couple of stats to give some background. We know that the majority of Americans don’t have a college degree. Of those that do, 40% of them are underemployed. They’re effectively in a career that they didn’t need the college degree to begin with.

Jomayra Herrera: Most training paths are outdated and out of touch with what the workplace and labor market needs. Alternative pathways are still fairly small scale. And when I say alternative pathways, I mean like the boot camps that you probably hear a lot about. For context, boot camps graduated about 23,000 graduates last year, compared to the 3 million associates and bachelors degrees that were awarded. So even though they take up a lot of mind space and a lot of Twitter space, they’re still fairly small in scale. Not meaning that they’re not significant or meaningful, but they’re still small compared to traditional institutions. And we know traditional options are expensive. There’s over $1.3 trillion in outstanding student loan debt. And unfortunately, tuition is going up and to the right instead of down, which is what we would hope and expect.

Jomayra Herrera: So education job training today right now is fairly inefficient, fairly manual, and often inaccessible for the vast majority of people. On a more optimistic perspective, I think there were a couple of trends and I’ll talk about three of them that are going to enable us to move into a world in which education is more lifelong, it’s more accessible and it’s more affordable and more linked to work, and what’s actually going to be helpful in the workplace. The first of which, is this idea around alternative and affordable pathways. Bootcamps have been around for a while. So we went through a bootcamp 1.0 phase where a lot of it was focused on software engineering, often required upfront payment and was fairly limited to a particular population. Oftentimes it was the literature major from Yale that realized he couldn’t get a job. And so they decided to be a software engineer and paid 30K upfront to do it.

Jomayra Herrera: We’re now moving into a world in which we’re in bootcamp 2.0, or maybe even 3.0, at this point, where we have more accessible options or online options, part-time options. There are more accessible, more affordable options. So leveraging new types of financial instruments like ISAs. And then what I think is the most important piece, we’re starting to see bootcamps evolve from just software engineering to more creative fields like digital marketing, or sales, or design, or product. Again, showcasing that there is more opportunity to create these alternative pathways that are more accessible and affordable in the vast majority of trades or in a vast majority of careers. We’re also seeing a rise of employers playing a more active role in the learning and development of their employees. A great example, and I’ll caveat this with this is a Cowboy portfolio company, is Guild Education. Guild Education enables employers like Walmart, Lowe’s, Disney, Discover, to give their frontline workers access to education.

Jomayra Herrera: And this is high school degrees, college degrees, and other forms of certifications that are important for their own upskilling and their own reskilling. And they don’t just provide access to the education. They also provide them access to coaches that help them navigate and get to and through their education. And so employers actually taking up the tab for that benefit. In the case of Hone or Strive, it’s focused on investing in managers, making sure that they’re growing as the company grows. And so while employers actually played an active role in learning and development around the seventies, the pendulum swung the other way over the past couple of decades. And now we’re seeing the pendulum swing back in the past few years, with continued investment in the reskilling and the upskilling of employees.

Jomayra Herrera: And then the last piece, and it’s almost an implication of the other two, is this movement towards less of a focus on the credential or the degree or the pedigree, and more focus on what you know, and the skills that you have and what you can do. As you start to see these alternative ways of learning and learning becoming more lifelong, this becomes more important than ever, especially if you’re trying to hire talent and retain talent. We’re still very early on in this shift, and I won’t lie, most applicant tracking systems still screen out the vast majority of resumes that don’t have traditional degrees, but as the labor market continues [inaudible] as those credentials. And as we see a rise of highly effective assessment, especially right now on the technical side, we are starting to see a shift towards [inaudible] skill-based hiring and hiring based off of what you know.

Jomayra Herrera: So there’s a lot to be optimistic about in where we see education and job training going, moving forward. The last thing I’ll talk about, and again, I know this is a ton of information, so I apologize for plowing through it. The last thing I’ll talk about is childcare and elder care, because unfortunately it’s often left out of the conversation. But if we think about the concept of you showing up to work and your loved ones, whether they be a young loved one or an aging loved one, not having access to the care that they need, you’re not going to bring your full self to work. And quite frankly, the pain and the friction of that just doesn’t work and it bears out in the numbers. Parents make sacrifices all the time for their childcare. That actually wraps up in terms of productivity losses, revenue losses, lost earnings, to estimate it over $57 billion a year, just in the US. And we know that over 40 million Americans act as an unpaid caregiver for an aging loved one.

Jomayra Herrera: This is something that actually isn’t sustainable and doesn’t scale over time. And so not only are we seeing a lot of innovation happening in this space, but it actually necessitates happening in this space if we expect to have this future of work in which folks have a more meaningful and healthy relationship with work. And so we’re already seeing a ton of innovation happening in the space around affordability, accessibility, and quality, both on the childcare side, which is the left hand column here. And then the elder care side, which is on the right hand column here, there’s still a lot of work left to be done. And in particular, this is an area where there is a lot of innovation that can happen. And there’s a lot of companies that are left to be made here, but there’s a lot of work that has to be done on the regulatory side and the policy side, to be able to scale any of these solutions and be able to unlock public dollars, to actually be able to give folks access to the care that they need.

Jomayra Herrera: But it’s one that’s incredibly important. And it’s often left out of the conversation, as we think about the future of work moving forward. I know that was a lot of information and I think I’m getting knocked out by Angie here. But I’ll just close by saying if there’s anything that you take from this is that the conversation around the future of work is much broader than just remote collaboration and productivity software. It includes your career. It includes childcare, eldercare. It includes financial security. There’s a lot of things that I didn’t talk about, like financial security and mobility, all of which are equally important. And so hopefully we can expand that conversation and we can be more optimistic about what it looks like.

Angie Chang: Awesome. Thank you so much, Jomayra. That was a fantastic talk. We have to wrap up the session. We have another session coming up in one minute, so thank you so much.

“The Imperative of Diversity in Clinical Trials”: Alekhya Pochiraju with Genentech (Video + Transcript)

Transcript of Elevate 2020 Session

Sukrutha Bhadouria: All right. Thank you. Next up is Alekhya Pochiraju. She is a biomarker operations manager at Genentech, where she provides clinical oncology biomarker operations expertise. She believes biomarkers are a critical element of cancer drug development and cancer therapeutics. Alekhya will share with us today how non-Caucasian and underserved populations must be appropriately represented in clinical trials in order to ensure the efficacy of treatments across the board, across all populations. And before Alekhya gets started, I want to just remind everyone that this is definitely recorded. You’ll be able to watch all the talks on our YouTube channel, youtube.com/girlgeekx. And please tweet photos and posts on social media, any tidbits that you feel like you’re learning that you want to share with everybody else, with the hashtag GirlGeekX. So, thank you Alekhya. I want to make sure we thank you for the time you’re spending today. Go ahead and get started.

Alekhya Pochiraju: Hi, Sukrutha. Hi everyone. I’m Alekhya Pochiraju, from Genentech. And I’m excited to share my perspective on importance of diversity within clinical trials. This topic is near and dear to me, and I truly believe it is the best path forward in providing the highest standard of care for all populations, with emphasis on all populations, not just a specific segment of the population. Before we take a deeper dive into why diversity in clinical trials matter, allow me to provide a high level overview on how we get medicines to the patients and the design process behind it. Like almost all good things in science discovery, it starts in the lab. And for the purpose of today, I’ll say the focus of clinical trials is to bring new and better medicines to patients.

Alekhya Pochiraju: After successful lab research, clinical trials begin in phase one, and it involves testing on a small number of human volunteers, for whom better alternate options are lacking. And the focus of phase one, is to understand the effects in humans, specifically the safety aspect of it. After phase one’s success, the trial can move into phase two with a larger volunteer number, to determine both safety and efficacy. Eventually, when the medicine enters into phase three, the purpose is to confirm the safety and the efficacy data that has been generated in both phase one and phase two. The phase four of the study takes place after the medicine has been in the regulatory approval, meaning after it has received FDA approval and it’s already on market. And the purpose is that it’s designed to collect broader efficacy and safety information.

Alekhya Pochiraju: What I have here is a pictorial representation of US population and how it is represented in both federally-funded NIH trials (NIH stands for National Institute of Health) and industry-funded trials. How a patient responds to medicine can depend on different factors. Some of them would be genetic background, ethnicity, gender, and lifestyle. So, it’s important to have reliable representation in clinical trials. Unfortunately, minority populations have been both historically and consistently underrepresented in this clinical trial. As a result, the important information about how the medicine works in minority population is not always available. As an example, I would say US census data says African Americans should present 13% of US population. Yet, FDA reports that these populations constitute only 5% of clinical trial participants.

Alekhya Pochiraju: The disparity is even greater and, unfortunately, more in Hispanic and Latin origin communities. They represent 18% of the US population pie, but only 1% in the clinical trial participants. Because of this under-representation, we don’t know if all of today’s medicines are equally safe and effective for all populations. These disparities in representation magnify it has to be moving to the future. It’s estimated by 2045, most of what we now define as minority populations will be majority. It’s common knowledge that clinical trial process takes years, if not decades, from inception to a commercially available medicine.

Alekhya Pochiraju: What I’m trying to say is that the way the trials are conducted currently don’t represent the patients of the future. The advances in technology we have seen, there is significant increase in the usage of computational modeling and designing within the drug development process. Then, these models use publicly available genomic databases. It potentially amplifies the disparity. And the reason being that, 80% of the existing database is from European ancestry. This is also a challenge and a limitation as health industry is moving towards personalized medicine or precision medicine, which essentially means identifying treatments that work for an individual patient or a small cohort of patients.

Alekhya Pochiraju: So, the diversity in clinical trials is a complex issue, has multitude of challenges and obtaining rights representation. I’ll try to go over few of these issues, and then deep dive on couple of challenges in my next upcoming slides. To begin with, there’s a lack of trained frontline staff that specializes in recruiting diverse population. And they have also seen there’s a correlation between patient and doctor diversity. Currently, both of these segments are not doing very well in representation.

Alekhya Pochiraju: Additionally, the consent that patients have to sign prior to participating in the trials can be hard to understand without the scientific background. We have an understanding you need to make it easier for our patients to understand our version of terms and conditions page. There’s room to improve on building trust and sharing more information on how data is generated from clinical trials and how that data, which is generated from clinical trials, will be utilized. One of the challenge that I have listed here is that race, lifestyle, environment, all of these are deeply intertwined and decoding it isn’t always straightforward. Additionally, assumptions and stereotypes and races also impact patient recruitment in the clinical trial process.

Alekhya Pochiraju: One of the major challenges is out-of-pocket cost. Since not all the costs are covered, it might be harder for patients to take time off from work and routinely visit hospitals for their treatment. We have also seen that the socioeconomic conditions are clustered to ethnicity and race. What I have on the slide is implying they are health deserts, which means that the nearest hospital for disease treatment isn’t really near. Additionally, we need more awareness, we need more education on clinical trials as a safe option. And as I alluded to my previous slide, genetic database isn’t really diverse enough to build on.

Alekhya Pochiraju: The intention of the slide is to highlight how global populations are changing. As you could see, the current population and demographic are not equally ported into the future. This emphasizes that lack of representation, if it continues to be unchecked, will lead to a larger problem of amplifying existing health inequities. This is a little crowded slide, so please bear with me. But, I’m trying to touch base here on few examples demonstrating the need for taking into account ethnicity and ancestry background, actual patient population, while designing trials. As you would see, for Lupus Nephritis, which is an autoimmune disease. And you can see a higher prevalence. However, the outcome of the current treatment is relatively poor, specifically for these racial and ethnic groups.

Alekhya Pochiraju: Similarly, lung cancer, it’s more commonly diagnosed cancer, and it’s also a leading cause of cancer death worldwide. There are higher incidents of specific mutations in lung cancer, that are related to racial and ethnic background. And this was identified because the clinical trial participants were diverse enough. I’m trying to get to, by saying that there’s a correlation between how a patient responds to a medicine and their racial and ethnic background. This exists in asthma, this exists in breast cancer, which I will get to the next slide. But, it exists in a lot of other diseases beyond what you see on the slide.

Alekhya Pochiraju: This is a stark, but also an unfortunate illustration. As you see, how black women have overall high mortality rates, about 41% due to breast cancer. But, they have very little participation in clinical trials. If you look at all the women of color cumulatively, there’s 80% of mortality, yet women of color constitute only 14% of enrollment in clinical trials.

Alekhya Pochiraju: A 2009 analysis revealed that 96% of participants in genomic-wide association studies, GWAS, what I will refer to as genomic database for our purpose, was based on European descent. So, 96% of the genomic database in 2009 was comprising of European ancestry. But since then, the progress has been made. In 2016, the analysis revealed that 81% of the information now is based on European descent. However, within minority population of that tie, African ancestry only accounts to 3%, and it’s much lower than Hispanic and Latin Americans. They only account to 1%. So, there’s still a long road to diversity.

Alekhya Pochiraju: I heard that the audience that have dialed in today is predominantly from tech and health tech. So, I included a small blurb on artificial intelligence. So, AI is now widely used in discovering new medicines. And these AI abilities are built on existing systems that lack full representation. There’s rapidly growing concern, and also evidence, that new analyze technologies could exacerbate the bias in scientific discovery and clinical care. So, this is something to be mindful of, as the industry continues to leverage AI for drug discovery advancement.

Alekhya Pochiraju: Genentech developed the advancing inclusive research initiative, which is led by dedicated people. And their purpose is to understand the study challenges and also, to understand how to develop solutions, to ensure a proper representation of clinical trial participants. So this slide that you’re seeing here is heavily built on their work. While one of the primary challenges has been that site of care, as an example, would be hospitals, assume that minorities are not willing to participate. And a simple solution on the limitation for that, is to set expectations that all of the eligible patients are being asked. It’s also that the care giving sites, example again, hospitals, don’t always have staff that has experience in recruiting diverse population. And tech drug development companies can work with the site or the caregiving sites, like hospitals, to collectively improve this aspect.

Alekhya Pochiraju: Distance and finances can also be a huge deterrent, for which federally, or maybe privately, funding and support can be provided. The other takeaway that I had, is building trust and raising awareness and engaging minority communities that will help mitigate the participation gap. I want to conclude my presentation with this pictorial representation of what equality and equity looks like. Rather than equality, we should strive towards health equity With that, I can conclude my talk and I’m open for questions.

Sukrutha Bhadouria: Okay. Are we ready for some Q&A? Okay. So, we have some questions that came in and have been upvoted. So, what do you think contributes to the wide discrepancies in study subjects that you called out in your presentation?

Alekhya Pochiraju: Just give me a second. I’m having a little trouble here. Yeah. Can you still hear me, and could you repeat the question?

Sukrutha Bhadouria: Yes. What do you think contributes to the wide discrepancies in study subjects?

Alekhya Pochiraju: Yeah. Traditionally, minorities have not been participating. There’s many reasons along that. One of the primary … Or two of the primary things that I can think of, is fear. And the other aspect is the logistics. Sometimes it’s not easier to get to the hospital or the finances of taking part in the study, in the clinical study, because even after it being reimbursed, there’s a lot of out-of-pocket costs. And the fear could also be because a lot of times we have seen, in the past history, there have been clinical trials on the minorities, without taking their full consent. So, they don’t know what they’re signing up for. And then, the end of the trial, that is not what they had hoped for. So, that’s one of the two factors.

Sukrutha Bhadouria: What do you think about … Has there been any evidence where underrepresented groups would be more willing to participate if there’s some sort of compensation involved? So, as to increase the data set in underrepresented communities.

Alekhya Pochiraju: There have been studies. And one of the things that I would say, is the lung cancer study between the KRAS and the EGFR mutation. The reason why we knew that these mutations work differently in different ethnic groups is because the patients have been able to participate. So, there are plenty of examples, but there’s still a long road to go.

Sukrutha Bhadouria: Alright. Upvoting keeps changing and increasing. Okay. The next question. Are these studies just done in the United States, or are they across the world?

Alekhya Pochiraju: The ones that I had provided stats for, are global studies.

Sukrutha Bhadouria: So it’s a global problem that it’s not representative of actual fact. So, another person asked, am I wrong to extrapolate that without diverse test groups, prescribing medications to those groups not represented in trials puts them at a potentially greater risk?

Alekhya Pochiraju: Yeah. It is true because the outcome is not representative of the minorities that have taken part of this trial, because there’s only a small percentage of minorities that are taking part. So, we don’t know what the effects of the drug is going to be on this minority. There’s a clear correlation between the ethnic and racial background. And if these minorities don’t take part in the clinical trial, we just don’t know how the outcome is going to be for them because there’s not enough data to build on.

Sukrutha Bhadouria: Got it. Thank you so much. This was a great session and very insightful for all of us. Thank you.

“Investing in Others”: Erica Lockheimer + Shalini Agarwal with LinkedIn (Video + Transcript)

Transcript of Elevate 2020 Session

Sukrutha Bhadouria: All right, so the next session, I’m super excited about. We have Erica and Shalini joining us. In terms of quick introductions, Erica is the Vice President of Engineering at LinkedIn, leading LinkedIn Learning, which is super cool. She will be in conversation with Shalini, who is the Director of Engineering at LinkedIn. What Shalini does is she builds the core experience of sales solutions enterprise product. So thank you so much, Erica and Shalini, for making time for this.

Erica Lockheimer: Thank you for having us.

Shalini Agarwal: Thank you so much. So I’m Shalini, and I’m going to be having a chat with Erica. Thank you so much for the introduction. So given the topic, investing in others, Erica, what do you think?

Erica Lockheimer: The way I look at investing in others is really a moment where you think about investing in others, that sometimes they don’t see it themselves. So I’ll give you a perfect example. About five years ago, I was leading a team, and as you’re leading a team, you need to reorganize the team at moments. And I remember whiteboarding my whole entire org. And when you think about leaders that need to go in those positions, you could look within the team or you can hire. And in that moment, I’m like, I don’t think I have someone that’s quite ready to fit that role. I have two options, like I mentioned, that I could take. And in that moment I looked around my team and I thought, you know, I have this woman on my team. The potential is amazing, execution, craftsmanship, so great. But she’s just not quite ready. What if I was to invest in her, give her that opportunity?

Erica Lockheimer: I thought about it. Wasn’t quite sure, but I wanted to take a bet. So I thought about it, and I decided to invite her into the meeting, gave her my whole whiteboard presentation on the org, and I said, “Guess what? I would love for you to do this.” And I thought she was going to be so excited. She looked at me, and she’s like, “I’m not quite sure I can do that.” And I was like, my stomach sank. And I was like, here I am betting on her, and she doesn’t see it herself. And so I said, “Look, I will help you. I will invest in you. I know you have it. I know you have the potential. I will be right at your side, and I will mentor you through it.”

Erica Lockheimer: And that is when she said, “Okay, let me think about it.” And I said, “Go home, think about it, and come back.” She came back the next day and she said, “You know what, I’m going to do it. I’m excited, but I’m scared.” And I was like, “Wow, fantastic.” So fast forward five years, I can tell you two success stories of her so far. She got promoted to Senior Manager and Director at LinkedIn. And then I moved over from leading the growth team at LinkedIn for seven and a half years, I’ve been at LinkedIn for a long time, almost 10 years. And I’m now VP of Engineering to the LinkedIn Learning team, and she raised her hand to wanting to join the team. And so now she’s on my team. It’s about–not even a month in, and she’s already crushing it.

Erica Lockheimer: And so I couldn’t imagine if I didn’t take that bet, that one moment that we probably both had doubts, right? But you take that moment. You invest in someone, and then the outcome can just be amazing. So I just would encourage people to sometimes think at the situation a little bit differently and make different decisions.

Shalini Agarwal: Totally. Thank you, Erica, for sharing the story. I just want to share with our audience here, it’s not just one person that Erica spends time with. I’m another example of the same investment and mentorship. There was an opportunity in front of me, where I was asked to lead a program, where I was just volunteering my time. And I had a lot of self doubt, like it was working with [inaudible] in addition to my day job. How will I do it? How will I figure out how to do it? And Erica was right there, helping me just piece it together and say, “You can do it. You have the potential,” and really helped me also with not just giving that courage, but also [inaudible] to say how you can create your team, your core team of people working with you, something that she does really well.

Shalini Agarwal: As we talk about Women in Tech at LinkedIn, like Erica said, she’s been here 10 years. And during that time, she has made a huge impact on the women at LinkedIn and beyond, as well. So Erica, could you please share some anecdotes?

Erica Lockheimer: Yes, I’d love to, but, Shalini, I think we all just need to understand it’s a two way thing, right? We have conversations on the way home, where it’s like you just need that 10 minute, that 15 minute conversation, be like, “Oh, this is how I’m feeling. Can you give me some advice?” And I will have moments where I’m in, I have self doubt all the time, and you’ll ask, “Can I have a phone call?” And I say yes. And then it’s like we both lift each other up at the end of that call. So it really is a two way street. And I think that allyship and partnership of a couple of people that you can lean into is really, really key.

Erica Lockheimer: And so you asked about the Women in Tech program at LinkedIn, we’ve been running it for about seven years, and organically, because I’ve been in the industry for 20 plus years, I just started helping people, because I realized the same struggles myself. But our company really got serious about it, and they said, hey, we’d love this to be a full fledged program. Would you lead it? And of course I got excited, because I felt like I was kind of doing some of the work anyways, but I also realized I want to treat this like any other project that we deliver from an engineering standpoint. We have structure, we have deliverables, OKRs, we have money, we have people. And so it’s 20% of my job. And it’s something that, when I first realized that we wanted to do this, I reached out to people like you, and male allies, female allies, and said, okay, can you be leaders, and let’s structure this.

Erica Lockheimer: And it really is about the funnel that we all talk about, that we invest in high school training programs. We invest in college students, we invest in the women at LinkedIn, and then we invest in the community, which is why we’re here today. And so I think it’s just so important to make that effort. And I know, Shalini, I think it would be great. This is about sharing with the community, community over competition. If you could share what we are doing on the Reach program, because I think that’s a really good example of how we invest in others, and I hope other people will try it out, as well.

Shalini Agarwal: Definitely. I mean, it’s the program that I mentioned earlier, that I’m leading now for the last three years. Thanks to Erica for all the help and support. But it’s very near and dear to me, as well. Because when I first came to this country, I could not work. And it was mainly because I didn’t checkbox everything that a recruiter was looking for, and Reach, as an apprenticeship program that we launched at LinkedIn, is really about giving that opportunity funnel, or opening that opportunity funnel, for anyone that has grit, has passion to become a software engineer, has shown the potential to learn, regardless of their background and their training.

Shalini Agarwal: So whether you took a break from your job and you’re returning to work, you’re a veteran, or just a career switcher, the program is open to everyone. And as part of the apprenticeship program, you get a manager who is invested in your growth and an engineering mentor that helps you learn your technical skills on the job. So you learn the skills and you also learn how to work in a team environment. So there’s an investment that is happening as part of the program.

Shalini Agarwal: And not only that, we have seen apprentices that now become software engineers that want to pay it forward for the new apprentices that are coming in. And it’s as small as just doing a lunch interview with them, and giving them hope and helping them feel that they can belong to this place, and they can do it, too.

Erica Lockheimer: Yeah. I love the Reach program. I have some of the apprentices in my team, and seeing them get promoted through the ranks, and like you said, it’s a multiplier, really, of how it has an impact across everyone in the organization, for us to think about talent in a very different way and how you invest in everyone. It’s not a simple check box.

Erica Lockheimer: But we talk about these programs. I mean, these could be heavy lifting. They can be quite big, but I also want to remind people, because there’s different people that are just starting out or in smaller companies, it doesn’t have to be these big programs. You can have small acts of investing in others in your everyday life. And so one of the quotes that one of my colleagues, Renee Reid, we talk about is “Empowered women empower women.” And I want to feel, you know, narrow in on the empowered, because I think sometimes when people think about empowered, they think, oh, it has to be someone in a high rank position. It does not. It can happen at an individual contributor level, entry level. Think about, you just started your career. Well, then help out your peer, or help out a high school student. We are all empowered in our current roles. So I think that’s a really important thing to remember, that we all can be change agents and really pay it forward.

Erica Lockheimer: And I was listening to one of the earlier speakers, and she gave a really great example of meetings. You think about a meeting that you’re in. We do this all the time. And I do a very big conscious effort of this, where I see everyone in the room, and obviously the person that speaks the loudest, they’re going to be heard, or the person that interrupts, but we want to be able to call people into the conversation. So I often know that that person that’s not basically speaking up, they know the material more than the people that are talking. So I will call on them. Like for instance, Shalini, I would love to hear more on, you know, [inaudible], and she will, obviously, I called on you. So now you’re going to have to speak. I put you in that spot. But those are the small acts of investments that I think we need to think about every single time in our daily lives. And they can be small. It doesn’t have to be big.

Shalini Agarwal: Totally agree, Erica. If I there’s one thing I need to tell my 12 year old self is, there is no time to start. You can start any time. If you’re in college, you have your first job. There’s so many people looking up to you every day. That 20 minute, 30 minute investment in just giving them coaching, what courses to choose, how to think about their first job. All of that information and guidance is helping that person make a huge difference in their life. And you don’t have to start when you’re a manager or a director or a VP to do that. And the fact that when people invest in you and you invest in others, it creates this flywheel of multiplication. It’s like people are helping people, and they’re not only helping and giving. They’re also receiving, as well.

Shalini Agarwal: Now when people come to me for asking anything, like help, advice, career advice, and I am obligated, not just because I want to, but because people like Erica invested in me, even though they are so busy schedule and all the time that they put with me to discuss and figure out what the next step in my career or life could be, I feel I have to do it just to pay it forward. So think about small changes and small impact.

Shalini Agarwal: So there’s one thing that I want all of you guys listening here to take away as action item, is find that one person, or more, that you can help with not a lot of time, but small baby steps, things that you can do in meetings, things that you can do for people looking up to you, find those opportunities. Raise your hand to help others and invest in them.

Shalini Agarwal: At this point, if there are questions, we are open to take more questions. I know we talked a little bit of stories here, but I’m sure there are things that are top of your mind that you would like to ask.

Erica Lockheimer: Yeah, we’re always big on dialogue.

Sukrutha Bhadouria: So I see some questions. So I have a question, as a mentor, what is the most that you think you get out of it, because we talk about mentees getting out of the mentor, mentee relationship, but as a mentor, what is it that you get out of it?

Erica Lockheimer: I think … Shalini, I’ll go first. And then if you want to answer, as well. I mentor quite a few people. I also wouldn’t call it formal mentorships. It’s more of like these 15 minute things. I have a board of people that I work with, and sometimes people need something all the time, and sometimes, not always, but what I personally get out of it, it helps me be a better leader. I’m having these mentor moments, and they’re facing a challenge, and then I have to kind of reflect back and say, hmm, am I handling those types of people in my team with the right compassion, the right empathy, the right opportunity? It really makes me reflect on how I could be a better leader to other individuals. So that’s what I get out of it.

Erica Lockheimer: And I always feel really great that someone trusts me, that they can be vulnerable with me and tell me exactly how they’re feeling, because I get so much out of that. And then at the end, I get to help them. And also, helping people also feels great. And then I always put a task on them. If I give them any advice, I go, “Now I helped you, and we spent time with each other. There’s accountability here. You have to give me an update. Within the next week, I want to hear how things went.” So that’s a big thing that I’m also a big fan of.

Shalini Agarwal: Yeah, I can vouch for the accountability. I will just add one more thing. It also gives you courage. When somebody is coming to you and being vulnerable, asking those questions, and you feel totally fine helping them. It’s not a moment of shame. It’s a moment of courage, and gives you the courage to go and talk to your mentors or people that you look up to, have that same conversation for yourself. So it actually uplifts you to do the same, too.

Sukrutha Bhadouria: What I find, actually, when I am mentoring people, is that I’m giving all this advice that actually I need. So what is that one thing that you wish your mentees would do, or any advice? Because I find when people approach me to be their mentors, they sometimes don’t know how to go about it, and they sometimes don’t know how to make the most out of that relationship. So what are some tips you might have for people to either make sure they get the best out of the mentorship, mentor, mentee relationship, or at least go about establishing that relationship the right way?

Shalini Agarwal: So I can maybe start, and Erica, please add more to it. One thing I always ask people when they’re seeking for a mentorship relationship is what are their goals? And the goals doesn’t have to be five-year goals. It could be six month goals, could be year long goals, but what is it that you’re seeking? Just having that dialogue in your first meeting about what are the goals and what are the kinds of things that you’re looking to improve or work on? Several times, what I’ve found is once you have that explicitly written out or discussed as a person, you can actually have a better frame of mind to help this person. A few times, what I’ve also found is I can actually redirect that person to a better person or another person that could help this person, because the goals are so crisp.

Shalini Agarwal: If somebody is a first time manager, I’m happy to help, but I started my management career a decade ago or more. So some of those challenges that they’re facing are not something that are fresh in my memory, but if I can find somebody else that I mentored a few years ago, who is actually in a better mindset and is closer to those issues, might be a better mentor for them.

Erica Lockheimer: I think that’s great advice. Two things that I would add is, I usually have two different people that come to me. One is like, they have an exact problem that they want to solve, and that’s really, really helpful. And so we’ll just go through that exact problem and I’ll give advice. Then there’s the other camp, like you said, that they don’t really know, that you can just tell they’re kind of lost. And so I actually got a really good framework from Pat Wadors. She used to be our HR VP. Because I was going through that personally. And she gave me a really good framework, and I shared it with, I think, many people at LinkedIn. It’s been helpful, is, you know, you think about literally writing it down, to Shalini’s point. It’s literally four columns. Like values, what are your values? Your values kind of don’t change. They’re very solid. For instance, my value is work life balance. I have two kids. I’m not going to commute to work. There’s some values that like, that is where I’m going to be.

Erica Lockheimer: And so make sure that you’re super clear on your values. I think your motivators are very important. That’s the next column. So think about what motivates you. Sometimes you’re in a different space. Sometimes it’s money. You need money. That’s your motivation. My point of life right now, I am very motivated to, as cheesy as it sounds, to make a dent in this world. And so impact is important to me, and that’s the biggest thing, the biggest bit.

Erica Lockheimer: The third column I would say is skills that you’re good at, skills that people tell you you’re good at, not the skills that you think you’re good at, but skills that you’re great at. And then the fourth column would be, the last one is skills you want to obtain. So though you could be in a different spot of your career. So for me, I remember when I made my transition over to LinkedIn Learning, I really wanted to learn how to run a business. I was able to articulate my motivations, my values, my skills, and what skills I was looking for to the executive leadership to basically say, “Hey, this is where I’m at.” And they were able to give me an opportunity and invest in me. It’s either the company invests in you, or you go somewhere else. That’s really what it comes down to. But I think most of the time it’s clearer that you can be about what you want.

Erica Lockheimer: And sometimes, trust me, I didn’t figure that out overnight. It took me several months to figure out what those things are. And a lot of mentor conversations, Shalini included. But it takes time. And so I think just having a framework is really, really helpful to gather those thoughts, and more than happy, I’m seeing some questions in chat, I can share the framework as well. Feel to ping me. It’s been helpful.

Sukrutha Bhadouria: Thank you so much, Shalini and Erica. This was just wonderful. We can see through the comments that it really resonated with everyone. Thank you.

Shalini Agarwal: Thank you so much for having us.

Erica Lockheimer: Thank you.

“Every Job is a D&I Job. Every. Job.”: Aubrey Blanche with Culture Amp (Video + Transcript)

Transcript of Elevate 2020 Session

Gretchen DeKnikker: Okay, everyone. Welcome back. Our next session is with Aubrey Blanche. She is the Director and Global Head of Equitable Design and Impact at Culture Amp. We first discovered her at the Atlassian event. And if you need more stuff to watch later, please go back and watch her talk from Atlassian that’s on our YouTube channel. Which by the way, housekeeping notes, we are recording these. They will be on YouTube. You should subscribe now and then you will get them all.

Gretchen DeKnikker: Why I’m particularly excited about this session today is Aubrey did a post where she said a lot of people ask her, how do I get a D&I job? And she said, “My advice is don’t get a D&I job. Really, don’t get a D&I job. No, really, don’t.” You should read the post. It’s exactly what she says. And then… Aubrey, you’re muted. Yes. Okay. I just want to hear you laugh. It’s so good. Okay. And so her suggestion was that you could have more of an impact doing D&I within your own role than you can sometimes in an actual D&I position. And so we said, “Hey, could you come in and expand on that? Because that sounds amazing.” So without further ado, please welcome Aubrey.

Aubrey Blanche: Thank you so much. I love being here. I love Girl Geek so much, so I feel really lucky to get to join you all for the live stream today. And yes, my other talk was about why diversity is a problem. So clearly, I’m a little bit of an iconoclast, but I promise I’m also pretty reasonable.

Aubrey Blanche: So to give folks context, I’m currently the Director of Equitable Design and Impact at Culture Amp. And basically what that means is I help the business and Culture Amp’s customers think about the ways that they design fair and equitable experiences, which is what actually creates diversity, both internally and then for their global customer base. Before that… Oh, hold on. I got to figure out how to do this. There we go. I was the Global Head of Diversity and Belonging at Atlassian for about five years. And all the time, I am the math path. So if you know anything about my work, I am trained as a social scientist, and I take a really rigorous analytical data and science based approach to creating organizational change and fair workplaces where people who have been unjustly denied their rightful opportunities can actually thrive.

Aubrey Blanche: What I found is I get probably more than a dozen reach outs every week of people asking to pick my brain on how to get a career in D&I. And the fact is, one, brain picking is really violent. Don’t do that. But also, it turns out that I’m both not the right person to reach out to about that for a couple of reasons. The first is super practical, which is that when I got into this field, it was really different. And so I’m not confident that my advice is going to be as relevant as someone who’s getting into the field now. And it also turns out there’s a lot more folks in D&I than just folks with the title head of. So I encourage folks to diversify who they ask. We are busy, but we like to help.

Aubrey Blanche: But secondly, because most of the time I really, really believe that you should not get a D&I job. Now, that’s probably pretty surprising for me to say. You’re probably wondering, Aubrey, do you hate your job? And the answer is no, I adore my job. I feel incredibly lucky to be able to do the work I do every day. But I want to be honest with you about what that job entails, because often what people think it is has nothing to do with what the job actually is, and they’re going into it for the wrong reasons.

Aubrey Blanche: So one of the things people who come to me often say is, “Well, I’m just so passionate about this. I want to help people.” What is also usually true is those folks are underrepresented themselves, and they’re burning out in their roles because they’re feeling crushed under the weight of sexism or racism or ableism or other isms, or a bunch of them combined. And what I’m going to tell you, which I wish I didn’t have to, is honestly, it is more emotionally draining to be in a D&I job. Because those moments… A reflection for me was, after the Pulse nightclub shooting. I’m a queer Latina, and for me, I didn’t get to go to work and work on a marketing campaign or go focus on software. I had to go think about the Pulse nightclub shooting at work and find other space for me. So I would say that if you’re just frustrated with the kyriarchy, understand that getting a D&I job is likely to make your burnout worse.

Aubrey Blanche: So we talk about this concept of compassion fatigue. And it’s something, that, if you’re not careful in a D&I career, you will get. So compassion fatigue. What is it? The technical definition is that it’s an indifference to charitable appeals on behalf of those who are suffering, experienced as a result of the frequency or number of such requests. There isn’t actually good data on how many D&I professionals suffer from compassion fatigue. But I can tell you that I’ve never talked to one of my peers who hasn’t at some point in their career suffered from this. So we know that 40% of nurses suffer from this. And given that D&I is also a caring profession in a lot of ways, because we’re not only asked to be organizational strategists, we’re asked to design HR and people programs, we’re asked to write policies, advise on sensitive legal and ethical issues. But we’re asked to be therapists and counselors, not just for underrepresented folks who are needing support, but also for majority group, often leaders, who are going on their own journey to understand what they’ve done to re-entrench the systems that keep people out.

Aubrey Blanche: It’s heavy work. And I will be honest that I, and almost every effective practitioner that I know, has completely rearchitected my life to be able to sustain this kind of work. So it’s a thing you can do, but I hope that folks know the totality of the work and what it is. So now that I’ve been a little doom and gloom, I do want to tell you about why I think you don’t need a D&I job. Why, if you’re passionate and you care about making the world better, you don’t need the job title in order to actually create change.

Aubrey Blanche: Oh, one quick thing. I want to talk to you a little bit about my self care routine to make it a little more real. So I do meditation yoga, I take physical supplements, daily affirmations, and I mostly have gotten sober. I also have a huge community. So I have my girlfriends, a bunch of them, on WhatsApp. I have a personal integrity coach, a coach that helps me deal with my family system and ancestral trauma. I do somatic bodywork to remove the secondary traumatic stress that this work requires. And I also have a therapist to deal both with a lot of my childhood trauma and the stuff that I deal with every day. I recognize not everyone has access to all of these resources for economic reasons. But thinking about leaning on your friends or journaling or the amount of time it takes to offload the emotional work that you’re doing in this field is super important.

Aubrey Blanche: So now I want to talk about what the job actually entails, because it’s probably not what you think, even though I think it’s really fun. So first, you are educating, always. You know that feeling where you say, people of color shouldn’t have to educate you? The fact is when you’re in D&I, you do have to educate them. You have to do it patiently. And if you want to be effective, you have to do it compassionately. And you have to be comfortable answering the same, very, very basic questions a lot. The fact is that creating change, while we can do it on a systemic level, often requires those one on one conversations to really take people from good people to active allies, or people who aren’t blocking the types of change that you’re wanting to make. So if you like repeating yourself and if you love teaching, it’s a great thing. I love it. But again, check your own patience and your appetite for that work.

Aubrey Blanche: The second is a lot of this is HR strategy. So I’ve seen a lot of people who wanted to go into D&I who have expertise in things like engineering. And while they’re incredible advocates who have amazing ideas for this, often they’re not actually interested in the day to day work of the job. So crafting HR strategies, designing programs and communication, measurement strategies to make sure that the programs you designed actually worked the way you wanted them to. And I say this, not as a deterrent, but so that folks who get into it know what you’re doing.

Aubrey Blanche: And a part of this job that no one wants to talk about, but we really should, is that you spend a lot of time convincing leadership to do the right thing, in most organizations. And I mean that both on an ethical sense. And also, most of the time, leadership will fund branding projects and unconscious bias training, the first of which definitely doesn’t solve structural racism, and the second of which, if not done really carefully, actually makes your organization more racist. So I think what we see is often that even the most exceptional leaders have smaller impact than they want because the amount of their time they have to spend convincing folks to do something and then justifying their budgets is a lot more than folks in similar roles in an organization that aren’t coded as diversity and inclusion roles.

Aubrey Blanche: The last thing is you have to like designing processes. So I think the previous wave of D&I looked at ERGs and building community and running splashy brand campaigns and trying to get your company on the best companies for diversity list. But the fact is that that work, while some of it can be crucial to creating safe spaces for underrepresented people, the things that matter the most in an organization are the structural aspects. So evaluative processes. So if you’re not jazzed about designing a performance review process and then measuring to see whether it was actually fair, there might be a different job for you than diversity and inclusion where you can have even greater impact on these things that you’re passionate about.

Aubrey Blanche: So like I said, I’ve spent a lot of time trying to convince you not to go into the career that I’m in. But the reason is really because I believe that each and every one of you have something incredible to offer this mission, but you’re often thinking about it differently. And what I mean by that is you can do a D&I job. You can do diversity and inclusion, equity and justice work in any job that you have in an organization. One of the reasons I’m really passionate about this topic is because of this idea. I’m sure folks have heard of the Uncle Ben principle: with great power comes great responsibility.

Aubrey Blanche: I will be really honest with you that when you take a diversity and inclusion job, in most organizations, you give up all of your power but still have all of the responsibility. So often, diversity and inclusion teams are under resourced in terms of headcount. Often at multi thousand person companies, there’s only one person doing this work. And the budgets that they are allocated are so small, to be spread across so many groups, that they’re set up to fail. And so what I’m suggesting is that you go into a place in an organization where you have great power and then take great responsibility.

Aubrey Blanche: So the fact is, every job in an organization is a diversity and inclusion job. Let me talk about what that looks like. So let’s say you’re a director of marketing. The fact is, you’re responsible for hiring and promotions, compensation of your people, the culture in your organization, you probably have control of a budget, and you have influence over how others in the organization act and think about these issues. You can simply demand that the hiring processes in your organization are fair and that they’re audited. You can insist on pay equity audits to make sure that people are compensated commensurate with their value. For the culture, you can enforce standards of behavior and respect for other people. Budget, you can pay people to do diversity and inclusion work. You can decide that the employees in your organization that lead ERGs, that lead work that creates equity and belonging, deserve spot bonuses, deserve special leadership opportunities for the initiative and the impact that they’re bringing to the organization. And you can influence, just by your behavior, the way that other leaders in your organization can show up as allies.

Aubrey Blanche: So when I say don’t get a diversity and inclusion job, I’m not telling you to give up on creating systemic change. What I’m recommending is that you go from influencing people to bring equity and justice in the world to actually bringing equity and justice into the world yourself. As someone who deeply loves my career and does this all day and feels very grateful, I always know that the leaders who step up and don’t need my help are the ones whose organizations thrive. The ones where underrepresented people grow and get the opportunities that they deserve, and so do majority group folks. And so I would encourage you not to think about your job title, but about what you’re doing every day to make the world just a little bit more fair and balanced than it was before.

Aubrey Blanche: That’s what I have for you all, but I’m excited to take Q&A.

Gretchen DeKnikker: Thank you. That was just exactly what we asked for. So perfect. We have quite few questions. We’ll try to get through a couple.

Aubrey Blanche: Awesome. I’ll try to be snappy. And oh wait, if folks, for some reason I can’t answer your question, you can tweet at me later. Oh, my Twitter’s on there. Great. You can find me on my digital soapbox.

Gretchen DeKnikker: Yeah. Also, you should just follow her, because once I discovered her at Atlassian, I’ve been following her ever since. And so now I’m a superfan and it’s a little awkward sometimes.

Aubrey Blanche: No, it’s great. It’s fun. We have fun online.

Gretchen DeKnikker: First question. All right. So I’ve been fired and/or retaliated against for organizing against sexism, unfair pay, racism, and other D&I work as an IC in engineering and product. How do I gain the social capital to point out the uncomfortable truth about organizational failings without the shield of the job title?

Aubrey Blanche: Totally. So I would say that the job title doesn’t actually shield you that much, so I want to just give you that honesty. I think one of the things is I would say going in, be really honest with leadership about that’s the type of leader that you are. Because what I’ve found is that, and obviously this is speaking from a place if you feel that you have choice in your career path. But I think there’s that… is be really honest about the types of things in your values. Know that, especially if you’re an engineer, this is a very, very competitive talent market. Also, cultureamp.com/careers, call me. I’m Aubrey at Culture Amp. I can pass your resume on if you’re not interested in us. But I think that’s, it is go in and make it really, really clear who you are and what you want to advocate for so employers who aren’t going to support you can select out.

Aubrey Blanche: The second thing is, quite frankly, crush your day job. People try to act like advocating for this work is somehow opposed to being really excellent as a contributor. And I hate that I’m saying that, but it’s very practical advice, which is being excellent is a good way to veer from that. And I think second, especially when you don’t feel like you have organizational power, try not to do things alone. So something that people forget is that collective action is still possible. One, if you can get out of your forced arbitration agreement when you come in, please do that. But number two, something that I think people often forget is the power of banding together.

Aubrey Blanche: So I’ve seen at a large enterprise software organization, women were concerned about promotional equity. And one of them, I happened to know her through my network, and she was talking to me and she said, “We’re all really upset and we’ve all talked to our managers and nothing’s really happening.” And I said, “Well, have you all gone to the director together?” And she said no. And I said, “Well, why not? Why can’t you?” And about 15 of them got together and went to the director and they did an audit, and they actually ended up changing the procedures. So that’s the other thing I would say, is slowly start to build a community of people who do support you and are willing to do that. And maybe start with that step before you start a lot of really active advocacy so that you’ve built that safety net, and people who will speak up, whether those folks are also from your community or acting as allies or accomplices.

Aubrey Blanche: But my last piece of advice is, if you can, and I recognize this a somewhat privileged piece of advice, so couch it with that. Work somewhere where they’re happy to have that voice. They exist.

Gretchen DeKnikker: We need a secret list of them, though. They’re hard to find and very difficult to vet. Or some of them make it very obvious, but you know. Okay, one more question. So she wanted to thank you for your honesty, which I do too. But this is a thing that I really, really appreciate about the way that you do the work, not just the work that you do, but the way that you do it. So her question was, what can we do as an individual contributor to make sure our company is moving in the right direction with regards to D&I if we don’t have a D&I person?

Aubrey Blanche: Yeah. So I would say ask simple questions. And this is the most boring thing, but I swear it’s the key to good D&I, is really enforce structured process. So this goes to a question I saw around recruiters. So ask questions about what processes are being followed. If you’re an IC, ask your manager for the next role. What structured process are we using to make sure we minimize bias? What sourcing strategies are we using to make sure that we connect with underrepresented communities? Because often what I’ve found is that folks don’t do that unless they’re asked, but many of the changes that you can do to make a hiring process more inclusive, those are not that complicated. Not that they’re easy, but they’re not that complicated. And when it comes to team dynamics, I think you can make small suggestions that shift the needle.

Aubrey Blanche: So I’ll give you a couple things. One of the best tactics, so a fact, is that women are interrupted three times more often while speaking, by people of all genders. So this is a thing that happens to women, and especially women of color and often Asian women, in particular. But be really careful about interrupting the interrupter. So this is one of my favorite tactics, really simple, also. Let’s say Sarah has just had a really great point and Naveed has just interrupted her. Say, “Naveed, so, sorry. I just wanted to hear the rest of Sarah’s thought.” Suddenly, Sarah has the floor in a way that she didn’t before. And the fact is Naveed probably did not mean to be rude, but we have these socialized patterns of behavior. Or make sure that you claim credit for underrepresented peoples. Help them claim credit for their contributions.

Aubrey Blanche: So women in the Obama White House had this tactic called amplification, where what they noticed is that men were basically stealing their ideas. Not necessarily intentionally, but it was still happening. And so it can be as easy as saying something like, “Oh, Angie, that was an awesome idea. And…” Because it’s now claimed that idea for Angie. And what it does is it actually changes the balance of who’s contributing to the room. And there’s an extra bonus if you identify as female when you do this, or are on the femme side, I would say, is that women are expected to socially support other people. And so when you do that, you’ve not only claimed the idea for your maybe female or femme colleague, but you also now get social brownie points, if there is some kind of thing. So I think watching for those collaborative behaviors is something huge that you can do. It feels small, but you know what it’s also just going to do? It’s going to make your team work more effectively together. So this is good management training.

Aubrey Blanche: But I think often, we think of D&I as super social justicey, which it is, but the way that it shows up can actually be very simple. Hey, let’s pass around the note-taking responsibilities. No, I don’t think that Cheryl needs to plan the offsite this time. Maybe Derek should do it. That type of stuff is interrupting the outcome of inequity that ends up hurting people’s careers. But it doesn’t always have to be couched in the same type of language that we would talk in justice oriented circles, because sometimes people don’t get it when we don’t use language that they’re familiar with. So I would say just do that stuff. It’s basic. And also, it’s really, really hard for your manager to get mad at you for things like, hey, I don’t think we should interrupt each other. And let me know how you go. If you come up with any other great tips, please let me know. I love to share them and I love to get better too.

Gretchen DeKnikker: Well, thank you. We are at time, but this was amazing. Thank you so much, Aubrey.

Aubrey Blanche: Yeah. Thank you so much for having me. Have a wonderful Friday. I’m excited for the rest of the live stream.

“What’s Holding You Back Might Be You: Imposter Syndrome”: Sara Varni with Twilio (Video + Transcript)

Transcript of Elevate 2020 Session

Rachel Jones: So next up is Sara, we’re so excited to have her. She is the chief marketing officer at Twilio, so she joined Twilio two years ago from Salesforce and today she’ll be sharing her thoughts on imposter syndrome at various stages of her career, from climbing the ladder at Salesforce to her current role as CMO of Twilio, and the tips and tricks that she’s learned along the way. All right, Sara.

Sara Varni: Great, can you hear me okay?

Rachel Jones: We can, yeah.

Sara Varni: Fantastic. So, hi everyone. Good morning, good afternoon. My name is Sara Varni and I’m the CMO here at Twilio and thank you so much for letting me share this session with you. I’m here to talk about imposter syndrome and this is a real condition that I have experienced at all different phases in my career and I say whether I was 22 or now 42, this is a condition where I’ve heard that voice in my head that says, “You’re just not ready for this role, or this is too big of a leap for you.” And today I want to share with you some of my techniques that I’ve used to push through that internal dialogue in my head and to take my career to new heights. But I thought I’d share and start with a personal story. Back in my time at Salesforce, I was tapped to run marketing for one of the biggest products at the company and I was by no means a shoe-in for the role.

Sara Varni: I had worked on a much smaller product line before that, I was just not very well known at the company, and even the team that I was going to be taking over had no idea that I was in the running for this position. And so, when the announcement was made, when I got the role, I did what any manager would do and I reached out to the team, I said, “Hey, I’m so excited to take on this role and to drive some great projects and efforts with this team,” and I expected a warm welcome back and what happened was crickets, basically. And I kept checking my email feverishly, trying to get some sort of inkling of encouragement and over the course of the next 24 hours, only one poor soul responded to me and they didn’t even respond to the group, they just responded to me directly.

Sara Varni: So you can imagine how I was feeling, here I’ve been given this role of a lifetime, this opportunity that I always thought I wanted, and in that moment I felt so insecure and so questioning of if I was deserving of the role. And there was two things I could do with that feedback in that moment, I could say, “All right, I’m going to go curl up in a ball and just be paralyzed by the feedback,” or I could take it and use it as fuel to show why I was supposed to be in that role, why was in the right place at the right time, and to just start on that journey of building trust with that team. And so, I mustered up the courage, I wrote the team back and I said, “Thanks for the warm welcome. I can’t wait to get started with you guys,” and that was the start of that journey. And three years later, we had built an amazing team, we had built an amazing culture and we put some huge wins on the board.

Sara Varni: But if I had just taken that feedback and that experience and let those inner voices take over, we never would’ve gotten to that place and I would have been stinted in terms of where I was going with my career. But just to tell you a little bit about me and my whole journey and this will give you a little bit of color as to how I’ve faced imposter syndrome along the way. I always joke that if there was an award in your high school yearbook that was the least likely to be a tech CMO, you might’ve seen my picture there. I grew up 40 minutes outside of San Francisco in the boondocks, pretty close to the windmills, if you’re a San Francisco local, and I came from a family that was mainly focused in real estate and farming. And so, I flew the coop. I decided I wanted to move away from that and move to the East coast and I became an equities trader, so going from the farm to the trading floor was definitely a culture shock for me, but I loved the energy of being a trader.

Sara Varni: You got there and it was just like you were on the floor of a casino every day, but long term, I was still wanting to scratch a creative itch. I always loved, and seemed to gravitate towards, work that drives me creatively. And so, I went back to business school and ultimately landed a role at Salesforce, which at the time was not a very well known company, but obviously it was a great platform for me to learn and grow. I spent 10 years there, essentially working up from the mailroom of the marketing department to ultimately running marketing for the biggest product line, and that set me up for my role today to be the CMO of Twilio. And one thing that as I reflect back on that journey, I see that there are certain things I gravitate towards. I love being in a high growth environment. That’s exactly what I saw on the trading floor, and I love gravitating towards things that are creative.

Sara Varni: And I think as you’re listening to this presentation, I encourage you to think about what are those things, what are those three to five characteristics that gets you up in the morning, that get you excited about your work because in these times when you have self doubt and these times when you’re wondering if you’re the right person for the role, you need to call back on that and remember these are the things that you’re great at, and it’s most likely the things that got you to where you are today and are highlighted to people that they think these are the reasons that this person should be in that role. So that all sounds easy, it was a breeze, I just went from job to job and ended up in this amazing place but that’s not the truth.

Sara Varni: Obviously there are many bumps along the road, and I had an amazing support system, I’ve had some incredible managers and leaders that have absolutely helped me get to where I am today and have encouraged me at every step of the way. But for all of those people that were encouraging me, those are not always the people that you listen to. And often what creeps into your head is the negative feedback and the naysayers and the haters, I’ll use the term haters a lot in this session. And at every step of the way I heard things like, “You know what? She’s not technical enough. She’s too nice. She’s too positive. She’s too negative.” You often get conflicting feedback. She’s a dark horse for the role. My favorite, when I started at Twilio, there was actually a post online that said I was a low-end Barney. I’m like, at least you could spell my name right. And so, again, I had two choices of what I could do with this feedback, just like the situation that I started out with when I was taking over that team.

Sara Varni: I could let this eat me up, I could let this just completely paralyze me and stop me from moving forward, or I could use it as fuel and turn it into energy for me to go out and prove them wrong and to just start putting wins on the board, given the traits and energy around the things that I like to do, like I said, working in a high growth environment and really being creative. So now I’m going to walk through some of the techniques that I’ve consistently used over the course of my career and I want to put air quotes around the word “techniques”, these are not heavily researched activities, this is not something you’re necessarily going to read about in Harvard Business Review, but they are things that have helped me. So first, I want to say that you have to just say no to haters. And I think it’s really important when you’re entering a new role or taking on new responsibility that you need to be in confidence building mode.

Sara Varni: And there are going to be those people that are always going to have something critical to say. And I think one thing I’ve learned over the course of making these transitions a few times is that often the real feedback that you’re getting from that person often has more to do with them and where they are mentally and what’s going on in their career than it does what’s going on with you in the crux of their feedback. And I recently watched Miss Americana, Taylor Swift’s documentary on Netflix, which I highly recommend, I think it’s incredible. And they highlighted her session at the VMAs where Kanye West jumped on stage, she had won best new artist or best song for the year, I don’t remember the exact award and Kanye jumped on stage and basically grabbed the award out of her hand and said, “Hey, I love you, Taylor, but this was supposed to go to Beyonce.”

Sara Varni: And in that moment, the whole crowd was booing. And Taylor, just in the emotion of everything happening so quickly, thought that the audience was actually booing her, but what they were booing was Kanye, obviously. And I think in these moments, when you’re unsure of your new role, if you’re unsure if you’re up to snuff to do this job, you’re often likely to believe the haters. And I think you have to remember, there are a lot more people in your corner rooting for you then you think. My second piece of advice is to establish a solid network around you that you can call, that you can reach out to, that you can connect with at any point. And this helps you to defer some of the questions that you might be afraid to ask in the early days of taking on a new responsibility and just give you the confidence to push forward to the next part of this role. You might be lucky, you might have this one person that can answer all different types of questions under the sun.

Sara Varni: For me, I have a network of people that I ask different topics for different things. I might have someone that I call for very tactical, practical information on demand gen or how to think about a website. I have people that I call for general strategy and leadership questions. I have people that I call for recruiting and hiring, and I think it’s really important to build a network across all of the different parts of your job that you might encounter. And a big part of this is there’s got to be a give get. If you’re going to reach out to someone and ask for their advice, you also have to offer back like, hey, if you need this, if you need help with X, Y, and Z, please call me anytime, that will build your strongest network. My next piece of advice is that at some point you’ve got to get over the initial fear and doubt of the role and just put your head down and get some wins on the board.

Sara Varni: Who you’re seeing on the screen is Julia Mancuso, she’s one of my favorite athletes. And I posted on my Twitter handle yesterday an article that was written in and around 2014, it’s the article I read almost once a year. And Julia, I think, is super interesting because she came to be famous and came on the world stage at a time when Lindsey Vaughn was super popular, but Lindsey had had a number of injuries and Julia was the lead person for the Sochi games. And so, when reporters would talk to Julia, Julia was an amazing skier herself, but the questions were always about Lindsey and the competition between Lindsey, and Julia was just positioned as being in Lindsey’s shadow. But Julia didn’t let that get to her. She focused on why she loves skiing so much, just like I am trying to focus on the parts of my career and the elements of my roles that I love the most to keep me going and keep me energized.

Sara Varni: And she said, “I just love skiing. I’m going to focus on racing the best race possible and even though I don’t have the appearance or the same style as Lindsey Vaughn, you’re going to see me on that podium.” And they did. Ultimately, no one really realizes this, but Julia Mancuso is the most decorated Olympic female skier in American history. And I think there’s something to be said for that to just put your head down, remember why you have this role and focus on those strengths, start putting some wins on the board. The next piece is once you feel like you’re in a groove in a role, I think you can always be looking for ways to improve. I think the best leaders are constantly thinking about what they could be doing differently, where they have blind spots and really matching programs and training to help sharpen that.

Sara Varni: And this is a place where you do want to get some of those people that aren’t the people that are telling you you’re great all the time, you do want to surround yourself with people that can give you that constructive feedback. I know personally this year, I employed a leadership coach and that has been life changing for me. Through the process I’ve gotten 360 feedback, I’ve worked on roleplay exercises in certain situations where I know I have blind spots and it’s really helped me. Another area that I recommend for all types of leaders is working on your executive presence and especially working with a speech coach. I think that there are so many forums where to move up to the next level you need to present in a clear and concise way and I absolutely think that this is a trait that you can learn. I remember early in my career I just felt like this is something that you’re either born with or you’re not and over the course of the years and over working with a number of different people on my teams, that is absolutely not the case.

Sara Varni: In a lot of situations, your company will sponsor these efforts, so absolutely ask your manager, ask your leadership team what access you can get to these training programs, because I think they can make a world of difference. And my last piece of advice is do what works for you. I think in the course of trying to overcome imposter syndrome, you want to make sure that you don’t become an imposter yourself. You’re going to get all types of feedback, some of it you’ll agree with wholeheartedly, some of it you’ll think is completely not you, and I think you have to take the spirit of the feedback and apply it in a way that still is authentic to how you operate and what your core values are. So these are my five core pieces of advice, my techniques to overcome imposter syndrome. I truly believe that the best leaders are authentic leaders and I encourage everyone listening here, lean into new opportunities and find your confidence, remember to remind yourself that you’re here for a reason and just be your badass self. And so, with that, I would like to open it up to Q and A.

Rachel Jones: Great, thank you so much, Sarah. So now we’re going to start the Q and A. Our first question, how do you keep haters at bay when the hate is coming from your own family?

Sara Varni: Yeah. I mean, I’m one of five, I don’t know if I mentioned that and just speaking from my own personal experience, I think my advice doesn’t change whether it’s a family member or a colleague. And often when I get feedback from my siblings that I think is overly harsh or negative, I take the spirit of the feedback, if there are things that I need to work on I absolutely think about that and try to apply it, but if it seems overly harsh and out of line, it’s often something that’s going on in their own life or something that they’ve encountered in their own journey and I try to diffuse that and try to help them. I try to get to the root of where that’s coming from and figure out if there’s a way that I can help them, as a sibling, to overcome whatever confidence issue they have.

Rachel Jones: Great. For our next question, do you have any recommendations or resources for a career coach or a leadership coach?

Sara Varni: I know here at Twilio, we use a program called Year Up and I know that there are a number of different organizations that provide this for companies. I’ve unfortunately only gone through the companies I’ve been working at, so I don’t have one that I’ve worked directly with outside of a company myself.

Rachel Jones: Sometimes we can be our own biggest haters. So how do you recommend overcoming our own negative self talk?

Sara Varni: I’m sure that you have a network of people that you’ve grown up with, that you’ve relied on through the course of your career and I think it’s a matter of connecting with those people. And I want to be careful, you don’t want to surround yourself with people that are always just going to tell you how great you are because that’s not the right setup either. But I do think it’s important to have a mix of people who can give you constructive feedback and also your cheerleaders. I have people from all different phases of my life. I have a great friend from high school, she’ll say that she’s my fan club president. And if I have a big presentation where I’m nervous to go on stage or I’m just not feeling right about it, I’ll call her as part of my phone a friend network, she’s the first person I call and she’s the person who’ll say, “Hey, you’ve got this, you’ve done this a million times, think of how many times we’ve had this conversation,” and it just helps me get over the hump.

Rachel Jones: How do you stay confident in a junior entry level position without coming across as arrogant?

Sara Varni: Yeah, that’s a great question. And I think always being eager to learn and being willing to be vulnerable and saying, “Hey, look, I don’t know everything yet,” but I think it’s the way that you phrase your responses and how you approach certain conversations. I think that you have to come at it from a, look, I might not have all the answers here, but I do have a fresh approach to this and this is how I think we should go about achieving it. I think always presenting some level of humility while also being convicted in your belief, I think it’s just an approach that people will be willing to work with and help you along the way. And I think being open to feedback.

Sara Varni: Honestly, the people that I’ve managed over the course of the years, there’s the difference between people who have been able to excel and grow has largely been based on their ability to take feedback and work with it. I think people who can’t take feedback or can not digest it well, you create a feedback loop where your manager might be afraid to give you more feedback. And so, I think to the extent you can be open to it, you will have a better partnership with your manager and they will be more willing to help you grow and continue to take on new skills.

Rachel Jones: All right. That’s what we’re going to wrap up this session. Thanks again, Sara.

Sara Varni: Thank you so much. Have a great rest of your session.

“How to Quickly Ramp Up on Open Source”: Marianna Tessel + Rocio Montes with Intuit (Video + Transcript)

Transcript of Elevate 2020 Session

Sukrutha Bhadouria: Hi everyone, I am back. I’m Sukrutha and we’re next going to be joined by Marianna Tessel, the Chief Technology Officer at Intuit. She’ll be joined in conversation with Rocio Montes, who is a Staff Software Engineer. Together they both at–Intuit Girl Geeks will share how Intuit is tapping into its engineering community to advance the company’s mission to power more than 50 million consumers, self employed, and small businesses around the world. So go ahead and get started. I can’t wait to hear.

Marianna Tessel: Hi, everybody.

Rocio Montes: Hi, everybody.

Marianna Tessel: First of all, I think Rocio and I will introduce ourselves a little bit more. Maybe I’ll start, Rocio. What do you think?

Rocio Montes: Yeah, go ahead.

Marianna Tessel: So I’m actually a software engineer in my background. I started my career in Israel, in the Israeli military. So ask me later on about how it was like being a captain in the army there. It was a lot of fun. After my military service, I actually came to the US to the Silicon Valley because that’s where all the cool kids that were working on engineering were.

Marianna Tessel: And I worked here in a variety of companies, starting from General Magic. There’s a documentary about the company. It was a really interesting company. Arieba, VMware and Docker. I joined Intuit about two and a half years ago, and about a little over a year ago, I became the CTO of Intuit. I’m having a lot of fun of this role, and this is how I met Rocio. So, Rocio.

Rocio Montes: Hi everyone. My name is Rocio Montes and I am a staff software engineer. I started my career at Intuit working on TurboTax, specifically on the electronic filing engine. Then I moved on to Turbo where I did some front end and mobile development, and now in my current role, I lead open source and InnerSource efforts at Intuit.

Rocio Montes: So I create tooling processes and automation to make these two initiatives successful at Intuit, and to enable our engineers to participate in the open source community. Which brings us here.

Rocio Montes: Marianna, I know that you’re very passionate about open source. How did you get introduced to open source?

Marianna Tessel: You know, Rocio, I always liked this idea of open source. This idea of, like, software, developed in the open, shared, free. And what I noticed over the years is while open source was this fringe movement early on where I remember we were talking about, “Don’t use the open source code because it’s not really quality or it’s just kind of this movement that is out there.” What happened over the years, it became really, really robust code and a real option for me as an engineer, and later on as a leader, to use. So I got fascinated by it, but then I also joined Docker, which was one of the, and still is, one of the biggest open source projects out there. And I have to say during this time, I completely fell in love with this idea of open source and what the impact and the opportunity of it could be. So that’s kind of a little bit of how I got into this and now I’m a complete fan.

Rocio Montes: That’s great. You definitely like it a lot, but can you tell us why is it important?

Marianna Tessel: I think open source is super important for many, many reasons. And it’s important to understand that it’s important to both companies, as well as developers themselves. You as individuals, it’s important for you as well. For employees, you can contribute to open source. You can learn a lot of new software this way, and it’s actually a great way to work in something you’re passionate about and boost your resume. I’ve seen a lot of developers starting their careers in open source and getting their ground in open source. Then later on, they actually can show, even though they might not even have work experience, they can show a lot of resume experience with their open source contributions, and they can become known and really be part of the community.

Marianna Tessel: There is also this, I think as engineers, you always want to have this impact. And one of the nice things about open source its very lasting impact on software. It’s always there, it’s open and it’s not bound within one company. So it’s super great way for you to learn, to expand your experience and also to get known sometimes.

Rocio Montes: Absolutely. So you’ve mentioned why is it important for individuals, but why do you think it’s important for companies to focus on open source?

Marianna Tessel: Rocio, that’s an excellent question because a lot of companies don’t understand that. They don’t understand the importance of open source for them, but I think it is super, super critical. First of all, one thing to understand, remember when I said that open source used to be this kind of more on the fringe and things that were like out there? Today, open source is actually where a lot of the innovation is happening, and a lot of new things start from open source. So you can get some of the most robust and the most advanced code from open source.

Marianna Tessel: And it used to be that the code in open source wasn’t necessarily super high quality because there wasn’t a company behind it, but today that is actually not true. This is one of the most high quality code because a lot of companies contribute to it and they actually harden the code. So you can find very innovative and very high quality code.

Marianna Tessel: And then, obviously, as a company when you consume open source, you’re not really attached to a vendor and you can take and evolve the code that you use in the way you want, and be kind of more in control of what you use and control of your destiny. So it is actually really, really good this way, but then there’s other benefits.

Marianna Tessel: From a talent point of view, you boost your image as a company when you’re involved in open source and you boost your reputation. Then, when you hire people, if you use open source components, you immediately get people that are qualified to work at your own code base, because they might know already GraphQL, Kubernetes, or whatever the challenges are out there. You don’t need to train them because they already know. And like I said, you can hire people this way and you boost your reputation.

Marianna Tessel: The last thing that is kind of really, really cool is that companies should consider open source things themselves. And what it does, it actually gives your software longevity as well. It means that it’s out there in the communities and others are going to help evolve the code. So that’s super other a great attribute of having an open source software. You know, Rocio, some companies actually make a business out of open source. And like I said, I have some background in a company like that, but that’s a whole different business though. I’m not going to talk about that.

Rocio Montes: Okay. But let’s go one level down to actually talk about what does it really mean to participate in open source?

Marianna Tessel: Yeah. Participating in open source is… Let’s break it down because we said, there’s individuals and there’s also companies. So let’s start from individuals. For individuals, you can participate in multiple ways. First of all, you can just get familiar with open source. You can browse and see what’s out there. You can start using it. You can start playing with it because open source is highly available and free. There’s almost no barrier to get going. You don’t need to get a license, you can really easily start using it. So, also, I highly recommend to people to get comfortable contributing to open source and say, “Oh, I have something here I can start working on.” You can start from something super small and increase your contribution, but it opens up a whole world for you as you do that. So, and you can start proving yourself in the community.

Marianna Tessel: And, last, one day you may become a maintainer, which means a really high contributor, and one of the people that actually decide what goes in the open source. You might become a maintainer as part of your community and maybe one day you will write an open source software and you put it out there and it will always have your name on it.

Rocio Montes: Yeah, absolutely. And I know that for some of our engineers it has actually created a way to participate in conferences, and give talks, and be part of the engineering community in a better way.

Marianna Tessel: Rocio, this is such a good point because I saw engineers that actually worked in open source and before they know it, a lot of people use it and they become community stars, giving talks to people asking them “How you do that?” And it’s so hard to do it if you were just working on a code in your company.

Marianna Tessel: You know, Rocio, before you move off this question, I also say for companies, there’s a lot of ways that companies can participate in open source. There’s probably three main ways that I can think about. First of all, as a company, I encourage companies to use open source software when it’s viable, when it fits your needs, and then have your teams also contribute to the open source software that you use. Having maintainers in open source is always so great because that actually means that you can influence the direction of the software that you use. So whatever software that your company uses a lot, consider having contributors there that are actually becoming maintainers.

Marianna Tessel: And last, as you know, Rocio, I’m really encouraging people in the company to open source software themselves and make more and more components available out there. Like I said, it’s good for the engineer that worked on it, but actually it’s super great to have your code out there evolving, and continues to have this longevity of life, and you get people that are trained on your code because it’s out there.

Marianna Tessel: Rocio, actually, can I ask you a question?

Rocio Montes: Of course.

Marianna Tessel: You talked about how important for people to contribute to open source and you actually one of these people that started contributing to open source yourself. So how did you go about it, and what project did you start with, and what was that experience?

Rocio Montes: Yeah, absolutely. I actually started contributing to open source during a college hackathon that I attended, and it was actually a great experience. We appeared to be blocked because we have found these bag on this library for Farsi and JSON files at the time. I really don’t remember the name of the project, but it appeared to us that we were completely blocked. And then one of the more senior engineers told us, “Well, this is an open source project. You can just forward the code and fix it.” And it was kind of like a “wow” moment for us, really, that realization that the open source community was there for us.

Rocio Montes: And for the hackathon, we actually used our fourth project because we had a time limit, but after that, we actually contributed back our fix to the project, and it was really nice to see that the maintainer of the project was actually really nice, even though I had forgotten to add the steps to replicate it. He took the time to ask me about it and just in general, nice about it. And then the fix was merged in and it just felt really gratifying. I think pushing your code to someone else’s project and having that collaboration experience. It’s something that to me is very gratifying.

Marianna Tessel: You know, Rocio, it’s funny. It sounded like it started from a need, but you got hooked and part of you getting hooked to this, he also leading here, inside Intuit, a movement to elevate our level of contribution to open source and awareness. How do you do that?

Rocio Montes: Yeah, absolutely. So two years ago, we started really working closely with Intuit technology evangelist, Aliza Carpio, to bring focus to open source in our engineering community. So we focus mainly on two things: Awareness and culture. So for that, we first launched our open source site. Everyone in the industry actually had a site, so we thought we need to have one too. It’s called opensource.intuit.com. I actually suggest everyone to go and check it out. And there we highlight our most popular open source projects.

Rocio Montes: We then established a community of global open source leaders. And this means that we actually have engineers at each one of our sites that share the passion for open source with all of the community. These engineers are actually a physical presence at each one of our sites, and they help us deliver global workshops for open source, where we are actually training our engineers to do that first step. Right? To get started with open source, because for some of us open source is still some sort of scary world and they just don’t know how to come in, but having someone physical and having that presence there actually helps. They are also responsible for guiding members through the open source process of their projects, and to actively look for potential projects to open source.

Rocio Montes: We also started participating in community events like Hacktoberfest. It’s something that Intuit hadn’t done yet. So we jumped into our first Hacktoberfest and we had really amazing results. We also looked into enabling our engineers to easily open source their own projects. And the process for open-sourcing a project was a little lengthy and confusing. So we pretty much set some automation in certain areas of the process to allow engineers to quickly and easily share the work that they have been doing internally with the open source community.

Marianna Tessel: Wow.

Rocio Montes: Yeah, it’s been really gratifying.

Marianna Tessel: Rocio, you mentioned lots of efforts. Are they paying off? Is it working?

Rocio Montes: Oh, absolutely. So we have reviews a process for open sourcing a project from six months, down to three, to two weeks. And we have actually, as a direct result of that, we quadruple the amount of open source projects. We now have 112 open source projects at our public organization on Github. And something really amazing for us is that we didn’t have any women-led open source projects, and we now have three of them and that’s an amazing win for us.

Marianna Tessel: Woo!

Rocio Montes: Yeah. And then Intuit started getting recognized for speaking engagements. We are now going to be participating at Grace Hopper as open source day co-chairs and open source track leaders. We also talked at ComicCon, we talked about open source at Developer Week. So it had really opened up the opportunities for Intuit.

Rocio Montes: During Hacktoberfest, we had over 170 PRs from our engineers, and really my goal at that time was, “Well, maybe we get 50 PRs, we’re going to be successful,” but the response was overwhelming. And it was really nice also to see that 23% of those contributions were from women, and that is actually really outstanding because the participation of women in the industry for open source is 6%. So to have those results are very, very, very nice.

Marianna Tessel: Totally agree.

Rocio Montes: Yeah. So Intuit is definitely focusing on open source and we’re very glad to be making those efforts. And many companies actually talk about also InnerSource, Marianna. What does that exactly mean?

Marianna Tessel: That’s a super great question. There’s InnerSource, and sometimes we call it internally open contribution, but the idea is that you open source your software inside the company. This means that you move away from the traditional model that there is just that one team that is responsible for the software, and you’re allowing everybody to contribute. I love this idea. First of all, people don’t have to be blocked if they need something from another team. They can go into code and they can help change it. So you can see the benefit of that.

Marianna Tessel: But also to get your code ready to be InnerSource, that requires a certain level of hygiene and that really pays off because as anybody who actually manage a successful open source project will tell you, you need to have a high degree of understanding, first of all, readable code, great automation, understanding what are the areas where you need contribution, a very strong CICB pipelines, and all of that to really make sure that other people can come in and contribute.

Marianna Tessel: So you might not get exactly the same level of rigor that you will get of managing an external community, but it does require you to elevate your code hygiene quite a bit. And like I said, it has the benefit of people coming in and helping you on something you need. You can put the issues out there and let other people in the company join, or when they need something from you, they can just join the party versus put it on some requirement list and make it through rounds and rounds of internal back and forth until it makes itself in.

Rocio Montes: Yeah, and extra meetings and just conversations that are not needed. We should definitely communicate through code.

Marianna Tessel: Totally.

Rocio Montes: So that’s great. It’s great to hear. So now going back to open source, what are your favorite open source projects these days?

Marianna Tessel: You know, there’s so many, but let me mention a few that are a little bit more in the infrastructure realm. I’m, as you know, I came from infrastructure, spent time at VMware and Docker so I tend to really know what’s going on in that space and gravitate to it. I still love Docker and this whole notion of containers, if you haven’t started using it in your company, please do. And Kubernetes is clearly the way to became the way to orchestrate containers, so that’s, again, a wonderful tool.

Marianna Tessel: And since I mentioned this through tools, I will remiss not to mention Argo, which is an Intuit tool that we open source. It’s actually a set of Kubernetes native tools and it helps you run and manage your jobs and applications. It is used by over a hundred companies, including companies such as Google, Tesla, et cetera. It’s really became an amazing, totally, very proud of it. We have other open source projects as well.

Marianna Tessel: I also like what’s going on with observability these days and you look at the project such Open Telemetry. We are very curious about them. And AI is another space that as it’s evolving, it’s good to see that there’s a lot of evolution of it that is actually open sourced. A good famous example is, of course, Tensorflow, but also Apache Spark has some very interesting ways that it brings help for AI jobs. So I recommend people take a look at them. And again, there’s a lot of good lists out there of open source projects, but go browse, go to Github, go to other places, and get yourself familiar with open source.

Rocio Montes: Awesome. That’s great advice. And also opensource.inuit.com, as well, for projects that you can collaborate.

Marianna Tessel: Totally.

Rocio Montes: Great. I think we’re ready now for Q and A.

Marianna Tessel: Yes, we are.

Rocio Montes: Let me go turn on the lights it shut off. Okay.

Sukrutha Bhadouria: Yeah, we’ve got some great questions. First thing is more of an observation, I think, than a question, but people have called out as a female CTO, as a female leader in open source on, in this talk, you must work in a female-friendly engineering culture. Do you want to speak to that?

Marianna Tessel: You know, I would like to… First of all, I think, obviously, our culture is very friendly, and in general at the company, which makes it super easy and welcoming to be a female CTO. I don’t have to justify it, or talk about it, or apologize it, and I actually don’t even think about it. So that’s super great. My role in that, as well, is to make sure that our culture in the company, and particularly in engineering, is super welcoming to women and be a true champion for women. But I think it’s a very, very friendly culture and one that really is helping women. Rocio, what do you think?

Rocio Montes: I agree. I agree that the culture is very supportive. As a female engineer, I do feel that I can go after any of the goals that I set out to work on, and we always get that support.

Sukrutha Bhadouria: That’s great. As you all know, there’s a lower percentage of women typically in contributing to open source. What do you think might be the reason behind it? Do you feel like there’s just a lack of accessibility or this lack of awareness? Where do you think, in your own experience, the variety of reasons that may or may not have contributed to this lack of diversity in open source?

Marianna Tessel: I think that open source could be a little bit–as Rocio described her own experience–It could be a little bit intimidating. It does feel like you walk in a community of strangers and you’re starting to contribute your code and you don’t necessarily know the people. First, I totally agree we need to increase the awareness of open source and that’s important, but also let’s not be afraid of contributing and let’s have women actually take over open source. I think works. Women are really natural community builders, so we actually going to see increase level of collaboration in the community.

Marianna Tessel: And just like any other community, there’s also not everything is great in open source and the way the community sometimes behaves, but you can always flag that and it gets addressed. But it’s super welcoming environment and don’t be afraid of it. Tiptoe in, go in, and you can really, really start flourishing in it as something. So I really encourage people to get more awareness and then actually not to be afraid to start. And then it will become a lot less foreign once you do.

Rocio Montes: Yeah, and to add to that, there are, I think that when we started seeing the projects coming on from female engineers to open source their projects, I think that created a chain effect. Seeing one woman do it, and then the other ones actually follow because they see that representation in that community. So I think that looking into open source projects that are from women, maybe, or just going to a meetup where people are focusing on open source will get you that security and that community feeling that will encourage you to keep going and participating in open source.

Sukrutha Bhadouria: That’s great advice. If there’s anything you wanted to take away from this talk, be fearless, go ahead and contribute. It’s actually not that scary of an environment, it sounds like. So go ahead and get out there in the open source world.

Rocio Montes: Yeah.

Sukrutha Bhadouria: The next question we have is about how if you want to contribute, but the company might have policies against it. There seems to be a lot of draconian contracts when you’re an employee, right? So what advice do you have there?

Marianna Tessel: Every company has their own policies for open source contribution and when you are in a company it’s important for you to understand the specific policies… Sorry, my earphone is falling. It is important to understand the particular policies of your company and stay within that. Obviously you can also contribute to completely unrelated open source projects normally on your own. Again, ask for a company’s advice, but I recommend you get familiarize yourself with the policies and stay within.

Marianna Tessel: My word of advice here is for companies is to get really open to the idea of having more and more people in your organization contributing to the open source. Encourage it and open source software yourself. Recently there was an article that went around at Inuit where somebody said that open source software by companies is really the future of software. Especially when companies open source software, not for the purpose of monetizing it or making profit out of it. So I would recommend the companies get on this bandwagon, go open source a software. It’s really good for you. It’s good for your employees. It’s good for the world of software. And for employees, if you’re not sure, ask your company, ask your legal department, HR departments, your managers for a guidance of what to do. That’s always the best thing.

Sukrutha Bhadouria: Thank you. I think people really, really are looking for mentors generally. Especially as a woman in tech you want advice, you want to bounce ideas off of someone. So do you think that it’s helped you or it will help people to have mentors in open source, and how do you go about finding one? Besides attending a Girl Geek dinner, of course.

Marianna Tessel: Mentors always help, and for me, what works is not necessarily have… And again every person is different, so I don’t want to say that the only way, but for me what worked is not necessarily have one or two mentors, but I have a variety of mentors that I go to for different questions. And maybe some people I go to because they have just unbelievable advice about people and they always know what to do when I get a tough situation in that area. Others might help me when I get a really hard technology question and I might go to them with technology questions.

Marianna Tessel: So different mentors for different areas are great. I think in open source community, what you’re likely to find is mentors that can help you understand how to become a maintainer, how to become more of part of the community, and there’s ways to get close to the communities. Many of the open source community actually hosts the in person events and more. There’s conference that are in that space. So you can actually find mentors there. I think they’re more appropriate mentors that will help you to understand how to be active in the community and how to flourish there.

Sukrutha Bhadouria: Thank you. This has been an amazing session. I know I’ve learned a lot and I’ve seen from the comments and the questions that everybody’s really, really appreciated it, especially some call outs about how the talk was structured as an open dialogue. So thank you so much, Marianna, and thank you, Rocio, for making time for all of us today.

Marianna Tessel: Thank you for having us.

Rocio Montes: Thank you very much.

What action can you take today for Black Lives Matter?

Many of today’s calamities feel beyond our control — a global pandemic, a recession (and bonkers stock market), but the Black Lives Matter movement — we can actually DO SOMETHING about this!

We asked the team at Girl Geek X to share a good resource, or something we are doing right now, and loved the range of actions we raised:

This journey is ongoing and we are excited at the broadening coalition participating in the forward momentum for change!

Recently a letter in Fast Company circled the Internet: “Dear tech industry: Protesting is important, but it’s not enough” from Code2040’s Mimi Fox Melton and Karla Monterroso —

“Tech’s inability to diversify its workforce as it defines the future puts all of us in danger. Racial representation and equity means creating the economic, physical, psychosocial, and social conditions at your workplace where Black, Latinx, and Indigenous people can thrive.”

The framework provided includes stages from acceptance to action and advocacy — for example, building “budgets that include financial commitments to recruiting and hiring Black, Latinx, and Native people, as well as training so that they are not hired into abusive organizations and managed by people who have not done the work to unpack their racism and anti-Blackness.”

For employers looking to support #BlackLivesMatter, executive Laura Silva has solid advice:

To the companies, I am not applauding your #blacklivesmatter post.

I want to see a picture of your Executive Leadership Team and company board.
I want to see your HR sanctions against micro-aggressions.
I want to read about your diversity guidelines and promotion policies.
I want to see the numbers on company hiring of Black people and people of color and your retention results.
I want to see the funding for your affinity groups.
I want to read about your community outreach.
I want to read about your accessibility efforts and guidelines.
I want to read your immigration assistance programs.
I want to read your family paid leave guidelines and child care assistance.
I want to read your health care plans and mental health assistance programs.
I want to see your political donations.

I’m not giving out participation trophies; DO the actual work and then post a picture.

#Showthereceipts

“Girl Geeks Gone Gov”: Martha Wilkes + Lisa Koenigsberg with United State Digital Service (Video + Transcript)

Transcript of Elevate 2020 Session

Gretchen DeKnikker: This session, yes, we are recording them. They will be on YouTube later. Subscribe now, and all of your dreams will come true. If you’re hosting a watch party or you want to tweet or have questions, throw them in the chat, send them out on Twitter. Definitely have the pictures. We saw the ones earlier of the watch party with the dog, and that was amazing. That just gave the whole team life because we’re all a little tired after this week.

Gretchen DeKnikker: Submit and upvote your questions during this session, down here using this Q&A button and be sure to check out the job opportunities from our sponsors at girlgeek.io/opportunities. That does include jobs where you could work with these amazing ladies that I’m about to introduce to you at U.S. Digital Service.

Gretchen DeKnikker: Martha Wilkes and Lisa Koenigsberg are both working at U.S. Digital Service, and they’re out here to tell you a little bit about mid-career malaise, a very important thing, knowing that everyone in this audience is more senior than our average audience, and the fact that we work in this ridiculously ageist industry that never gives enough attention to these things, and that all of us are going to face it. You guys are going to come, you’re going to give us life today, so I’m going to stop talking and let you take it away.

Martha Wilkes: Thank you, Gretchen. I’m Martha Wilkes, and I work at U.S. Digital Service. I’m one of the two Girl Geeks Gone Gov. They asked us to come up with a cute title, so that was our alliteration to the next level. We both found ourselves in the government with no intention. Lisa, what is US Digital Service anyway? What are we doing here?

Lisa Koenigsberg: Yes, yes. U.S. Digital Service. It’s comprised of about 170 technology geeks, and I use technology in air quotes, across different expertise, products, engineering, procurement, developers, designers, really smart bureaucracy hackers, which we’ll come back to again. We work with various government agencies to mostly give them permission to try something new, keeping in mind that the mission to do that is to do the greatest good for the greatest number of people in the greatest need.

Lisa Koenigsberg: We’re hiring, by the way, usds.gov/apply. Check us out. We’re going to tell you more about it as we go. I’ll tell you a little bit about how I got here. It was 12 years in a nonprofit, 12 years of coming in one day and finding out thank you very much, but no thank you. Here I am, a mid-career, middle-aged woman who has to go out and fend for herself.

Lisa Koenigsberg: It was hard. I had heard about USDS from a conference, actually a diversity and inclusion conference, that I had gone to several years before. I pocketed a card and made some LinkedIn connections and put that in the back pocket, doing what you typically do is, “I’ll never go and do that. There’s no way I’d work for the government. I’ve heard horror stories about how hard it is to get into the government and who wants to go from private sector to public sector?”

Lisa Koenigsberg: I’m here to tell you that I have done it and it ain’t so bad. I don’t know, Martha, if you want to say a little bit about your journey?

Martha Wilkes: Yes. Mine was a little more fraught. I didn’t ever have USDS in mind and if I did, I don’t think it ever sinked in. I technically live in North Carolina. We’re here in Washington, DC right now.

Martha Wilkes: I, too, got laid off and here’s lesson number one to the people. When you get the mandatory HR meeting with no agenda and you have to attend on the day, there’s your sign. We scrambled, and this goes to my other lesson for you. Keep your portfolio and resume updated all the time. I heard this all my career. Did I do it? No, because on that day, I was scrambling like everybody else was. We knew what was happening.

Martha Wilkes: You have to be ready to go. I was at a company for 16 years, thinking I’d stay at that company 16 years, and guess what? That’s not what happened. I would say that was my first lesson, to be ready to go.

Martha Wilkes: I really also was not finding a lot of jobs locally, and it took me a while to find work, even any jobs, really. I was actually finding that the ones I was getting were the ones that were where the interview process was sight unseen because I have a lot of gray hair, people. That’s what I have, and I’m a middle-aged woman in the tech world. It turns out ageism is real and both of us have experienced it. I think you also liked the fact that the USDS interview process was on the phone.

Lisa Koenigsberg: Yeah. Let me tell you a little bit about that process. I’m going to lead in with an example that tells you what United States Digital Service is. We refer to it as USDS.

Martha Wilkes: Sorry, United States Digital Service.

Lisa Koenigsberg: Inside baseball here, so I apologize, an acronym heavy world.

Martha Wilkes: It’s the government; there are acronyms.

Lisa Koenigsberg: Typical government placement takes a long time. The USDS process took two clicks. You don’t need a government resume. You can use your regular resume. You go online, you pick a few checkboxes and upload your resume and you’re done.

Lisa Koenigsberg: What our counterparts that predated us did, one of the things that we did was hack the US Government hiring process to make it so that we have a much more human-centered approach to hiring. We’ve been talking a lot throughout today about bias. The entire interview process consisted of three pretty detailed interviews. All of it took place on the phone. I did not physically see a human being until I accepted an offer.

Lisa Koenigsberg: Then I said, “Well, wait a second. I would like to see who I’m going to work with and maybe where I’d be working and see a human being,” just because I didn’t trust that it was real. It doesn’t remove all of the bias because there’s still voice and tone and language that comes from different parts of the country and the world, but it definitely removed some of the ageism bias because they couldn’t see what I looked like or what I wore or any of those things.

Lisa Koenigsberg: That gives you an example of what USDS is. USDS is still working with the office of personnel management to make the hiring process more user friendly, meaning that you don’t have to write a 25-page computer readable resume that does keyword matching, and then maybe if you did everything right, you get to talk to a human. We start with human and go from there, so there’s ongoing work happening, but USDS started that with their own process. Did I say that we’re hiring?

Martha Wilkes: Yes, usds.gov/apply. we won’t be offended if you go to our website in the middle of our talk. That would be awesome. We’re always hiring people.

Martha Wilkes: Speaking of other people who work here, the imposter syndrome here at U.S. Digital Service is turned up to 11, because there’s incredible people here. I have to say, in my career I’ve worked with what I thought were awesomely smart people. Everybody here is smart and also nice because that’s one of the things that we’re looking for at U.S. Digital Services, not only people who can do the work technically, and we all have to be able to do that, but there’s an extra special secret sauce to USDS, U.S. Digital Service members that we don’t always own the thing.

Martha Wilkes: Mostly what we’re doing, because of our reputation, is that we don’t have all the answers. Our agency partners and the folks that work in the agencies are awesome people. They just are stuck in the bureaucracy and the red tape maybe of their agency. We mostly partner with them and elevate them and make sure their excellent ideas come to fruition. We can, because of where we are, locate a breakthrough a little bit. Do you feel like that imposter syndrome, Lisa?

Lisa Koenigsberg: Oh gosh. In any given day, I’m sitting in a room full of a combination of agency staff, let’s say at Office of Personnel Management. I’m sitting in a room with USDS staff that could go anywhere from former CTO of companies, to the people who started–the famous five or seven of Google, and the chairman of the Office of Personnel Management. Then there’s me.

Lisa Koenigsberg: I’m with my sweatshirt and my tennis shoes on thinking, why am I here? What could I possibly contribute? Then they ask me a question and it’s amazing, the support that you get in the feedback. They’re just looking for help. They’re looking for people from the outside to help them realize how to deal with the American public and create user-centered services and product ties and use modern technologies.

Lisa Koenigsberg: It’s hard, but it’s super fulfilling. I have given the example of if you want to do something in a place that has the big impact, forget Google and Amazon. Those numbers are minuscule. There are millions and millions of people in the United States and the people that we work with every day, those are their customers, not the couple of million that belong to Google or Amazon. It’s huge. If you’re looking for something that has purpose and meaning, there’s nothing bigger than you can do than work for a government agency.

Martha Wilkes: The other good thing about working for the government, which again, neither of us ever thought we’d be in, the benefits are really good. I think this is our advice and our lesson to especially middle aged women and also planting seeds in younger women who maybe one day, so may be thinking about this, because we are looking mostly for people who can walk in and handle themselves and have had maybe some life experience.

Martha Wilkes: I think both of us has had some life experience. Not only have we had life experience, but to sound like a Hallmark card or an Oprah episode, the hard things in life, the disappointments we had by being laid off in mid career, I almost can’t believe it’s coming out of my mouth, as cheesy as it sounds, but it literally has brought me to this experience, opened my mind to, “Okay, I have to broaden my horizons because I’m a middle-aged woman in tech and I need to find something, the next thing.”

Martha Wilkes: Also, that–having gone through that now has given me something, so when something hard comes along, maybe I can keep it in perspective a little bit, or maybe be like, “I’ve been here before and it’s been a hard thing, but I’ve come out the other side.” I think that’s the lesson, to be open to the adventures in your career. I never really thought I would. I never envisioned myself here. What do you think?

Lisa Koenigsberg: Yeah, when I dropped my resume in, I thought, “Nah, that’ll never happen. I’m just going to do it for the experience and have another interview through my belt.” I do want to, again, echo some of that, don’t be afraid to stretch yourself. Don’t be afraid to try something different.

Lisa Koenigsberg: I know the average government employee works in a place for 20 years plus. We have terms. We’re limited to two two-year terms, so a total max of four years because that is the industry standard, right? That’s how long people stay at a job. That’s how long you don’t become succumbed to the inside baseball. There’s a purpose for that, and it’s hard.

Lisa Koenigsberg: I also come from a woman perspective and I have found that, because I’m with the United States Digital Service, that has given me some carte blanche to walk into a room and be heard. As a woman in technology, I offer give every opportunity that you have to be heard. Don’t be afraid to have your voice. Don’t be afraid to say what you think. It won’t always go well, but don’t shy back because you’re sitting in a room full of men. Your voice matters. Find a place where you can be heard.

Lisa Koenigsberg: I will also just give a few examples of what USDS does, talking a little bit from our own experience. Do you want to throw in a few things that you’ve done?

Martha Wilkes: I’m a designer. My first project, when I joined U.S. Digital Service was to actually dig on a hiring pilot. We have a pilot and we’re trying to improve the government hiring because we have had stories and evidence of people with upwards of 60-page resumes. That’s what it takes to even get through the hiring process, which is crazy, especially when you’re trying to hire awesome tech people who might be coming from the private sector who have a two-page resume, like we all do.

Martha Wilkes: That was my first project. Now I’m at the Department of Veterans Affairs, working on tools for healthcare for our awesome veterans. They’re such fantastic people, who have paid the price up ahead, assuming that they did the right thing up ahead for their country, and now we owe them all the stuff that they sacrificed for.

Martha Wilkes: They’re wonderful, wonderful users. I listened to some user testing last week, usability testing last week. I told everyone I’m biased because I fell in love with everybody. They’re awesome, awesome people, our veterans.

Lisa Koenigsberg: Yep. My original few months, maybe six months, was at the Veterans Affairs Administration and I focused on the authenticated experience. Once you’ve logged into the VA.gov website, what do you see? What is your dashboard? What is your profile? What services do you have rights to and how do you find out about others? Super exciting.

Lisa Koenigsberg: We did a three month in-depth research and discovery phase that directed probably a two-year roadmap that’s now being executed against. I got to come in and just make that happen. I’ve now handed that off to another really smart group of people, and I’ve been working at Social Security Administration to help them better transactions, like getting a replacement Social Security card or getting proof of benefit from them or finding out your claim status. We’re helping them bring the consumer to the forefront and get the- I guess our time is up.

Martha Wilkes: USDS.gov. That’s our final thing. USDS.gov/apply. Sorry about that. We made it.

Gretchen DeKnikker: Wonderful. Okay.

Martha Wilkes: We’re happy to take questions, you guys.

Gretchen DeKnikker: Yes, and I love that U.S. Digital Service, they sponsor–they join us as a government participant every year. Every year, the speakers are just phenomenal. You think at the beginning, there’s no way I would ever work for the government. Then you meet these women and you’re like, “You know…?”

Gretchen DeKnikker: Then you guys talking–not you guys, y’all talking about impact…

Lisa Koenigsberg: Oh.

Martha Wilkes: We’re Girls Geek Gone Gov.

Gretchen DeKnikker: Just the impact, you touch everyone, everyone in the entire United States. That is scale and that’s amazing. I think a lot of people, for the first time are looking at it, going, “Oh, wow. This sounds really cool, and I could work with you two.” Okay–

Martha Wilkes: It’s daunting. It’s a little scary, truly, when you walk in and you realize that when you’ve been operating at a different level, maybe, especially for me in the private sector, but it is thrilling and also you’re not by yourself. There’s an awesome team of people. Again, mostly the agency folks are the ones who really have that expertise and you partner with, I would say. Do you agree?

Lisa Koenigsberg: Yep.

Martha Wilkes: Cool.

Gretchen DeKnikker: Our most popular question is, well, it’s switching as they do. One is around the technology stack that’s used. I know you all work in different departments. Is that even something you can share? Is it a secret?

Martha Wilkes: Does COBOL strike anybody’s fancy because we’re huge in COBOL at Medicare/ Medicaid, and guess what? We actually can’t change that out. That runs the–

Gretchen DeKnikker: Well, the scale of that, yeah…

Martha Wilkes: That runs, what is it, 84% of the economy, so that COBOL code, thank God, is still up and running and safe.

Lisa Koenigsberg: I feel like a lot of what we do when we go in is there are a lot of mainframes sitting in use, okay? I’m not going to lie, but a lot of what we do is try to figure out how to build API services or microservices on top of that, so that we’re not hitting the mainframe for every request that we have, as a starting point of trying to then understand the business roles that drive that, so that we can then replace it some day.

Lisa Koenigsberg: It is not the forever solution, but unfortunately moving from static servers to AWS doesn’t work very easy here. A lot of what we do is try to incrementally get them to do that API transition, so they can uncover business logic and then have it written down when they’re ready to replace it.

Gretchen DeKnikker: Right. You’re the [crosstalk 00:18:22] inside the government.

Martha Wilkes: At the VA, The Veterans Administration, the project that we’re working on, React, microservices, like modern stuff…

Lisa Koenigsberg: There’s React, there’s Ruby. We do have modern services, but they’re often layered on top of very legacy systems.

Gretchen DeKnikker: Okay. There’s two questions. I want to try to get them both in, but we’re like close on time. One is do you need to have a technology or engineering background to apply to U.S. DS Digital Service?

Lisa Koenigsberg: I would say most of our folks do. Most of the on the ground work at the agencies is technology based, so we’re typically looking at people from the technology industry and design and engineering and product. We do have some front office and some talent parts that don’t require that, but knowledge of how to find that is also necessary. I would say most of it does come from a technology background.

Gretchen DeKnikker: Okay, and then the other one, I know it can be confusing… If you guys can get the owl to go back to have you centered, too. Focus just…

Martha Wilkes: Well, the owl has a mind of its own. When I start talking, it literally just…

Gretchen DeKnikker: The other one is how the terms work. You come. It’s a year or two years or four years. Then do you stay, do you go to another department? How does that work?

Lisa Koenigsberg: Neither of us have had to deal with that. I’ll give you the 30,000 foot view of what I’ve heard. Everything goes smoothly. Your two years hits and you can easily just roll over into your next two year term, or you can choose that this is enough, or you can choose that I’m all in on government and try to get yourself placed in a permanent government position.

Martha Wilkes: That’s what I want to do.

Lisa Koenigsberg: Right,

Martha Wilkes: Right now.

Lisa Koenigsberg: You could do your two years and then opt into your next two years. Usually, around year three, you’re starting to look at, and even the leadership at United States Digital Service is starting to talk to you about what is it that you want to do and help you get whatever direction you’re going to go.

Lisa Koenigsberg: We know that right now, there’s a 30/30 split last year of people who went back to the private sector or stayed in some kind of civic tech. Most of the people who stayed in civic tech went to other companies that were doing civic tech work, not necessarily with the government, but a lot of people are staying in the civic tech space because it’s super compelling.

Martha Wilkes: It’s so addicting, having worked at a private sector company, to come and work someplace that really has a mission of serving American people and people who are applying to be Americans citizens. To go back to just selling stuff for a company or just making stuff… It’s a little bit addicting I have to say, and I can’t imagine going back. I don’t want to go back.

Lisa Koenigsberg: I’ll also offer that a lot of the big companies, Microsoft, Google, offer sabbaticals to go do things for three to six months. We’ve had a lot of people come in, thinking I’m going to do my three or six months and have either done that or have stayed and said, “This is amazing. We want to stay.”

Martha Wilkes: There’s no experience like it in the private sector.

Lisa Koenigsberg: Our current administrator, Matt Cutts, came with a six months’ sabbatical from Google and stayed.

Gretchen DeKnikker: I don’t think you guys mentioned: Are you hiring?

Lisa Koenigsberg: Always.

Martha Wilkes: We are hiring. We’re always hiring because people are always coming and going. A lot of people don’t even stay for their full two-year term. People, for various reasons in their careers, are always coming and going, so we’re always hiring.

Lisa Koenigsberg: usds.gov/apply.

Gretchen DeKnikker: There we go. All right. That’s what I wanted to get in one more of. All right. This has been a pleasure, a true pleasure. Thank you so much.

Martha Wilkes: Thank you.

Gretchen DeKnikker: Thanks, everybody.

Lisa Koenigsberg: Happy National Women’s Day.