Manasa helps teams operationalize their processes to deliver the best customer experience. At Twilio, she is a Product Operations Manager leading two teams, Fraud and Messaging Operations. Manasa moved to the US in 2007 and worked as User Operations Manager for a bootstrapped startup in the payments space. Prior to that, she worked in a variety of Operations roles at TATA and HSBC in India. She is an avid learner who has taught herself technical skills, such as Python and SQL, and constantly advocates for learning something new. She is passionate about easy to use API’s, scaling business needs with technology and ‘Drawing the Owl’. She is a 2017 Co-chair for Women@ Twilio ERG and advocates, volunteers and partners with WEST, a mentorship initiative that aims at encouraging and retaining women in tech. She holds an MBA from International Institute of Information Technology, India.