Serena is a Business Operations Manager within the Advanced Services Security Practice at Cisco. She has previously held roles in various engineering fields, including network security consulting, operations engineering, customer support engineering, and systems administration. Prior to Cisco AS, Serena worked at Chevron, Cisco TAC, and Netflix after graduating from UC Berkeley. She applies the experience she’s gained at each of these previous roles to be a successful leader in her current role. In her free time, Serena likes to read comic books and snowboard.