Chelsea leads UX Research at Looker. After growing a mobile ticketing app user experience for almost four years in downtown San Francisco from 4 employees to 100+ person company, she joined Looker to bridge user understanding across departments through UX methods at the 400 person company. At Looker, Chelsea works with the Head of Design to conduct generative and evaluative research studies in order to inform and educate accurate user understanding across teams. She holds a degree from UC Berkeley in Media, Marketing & Entertainment Management, and lives in Santa Cruz after relocating from the Outer Sunset in San Francisco.