Viola provides operational excellence for Twilio’s porting customers as a Technical Project Manager. Before Twilio, Viola worked with a political advocacy startup based in San Francisco and Washington, D.C. called FWD.us – an organization that focuses on immigration reform policies in the U.S. The role exposed her to the tech industry and politics. That exposure snowballed into an interest in web development, algorithms, and data structures in Computer Science. She later graduated from Hackbright Academy’s Software Engineering Fellowship in Spring 2015. She’s passionate about scaling business needs with technology and often geeks out when new process improvements are identified. When she’s not at work, she spends her time learning how to automate Excel tasks with Python.