Nan is the Lead User Experience Researcher at realtor.com and an evangelist for user-centered culture. In her role, she partners with product and engineering teams to make sure that consumer voices are represented in product decisions. From conducting empirical research to creating journey maps, Nan together with her team ensures that the organization progresses with a solid understanding of the market and consumer needs. Nan has been with realtor.com for two and a half years. Prior to that, she worked at Levi Strauss. & Co., Ipsos, and TNS in consumer research and consulting roles. She earned her Master’s in Communications at the University of Illinois and undergrads in Information Science at the University of Science & Technology of China.
Nan is on the panel at Realtor.com Girl Geek Dinner.