Daria loves that ‘ah ha’ moment of learning something new, which is why she made the switch from retail to technical writing over 15 years ago. She has boot-strapped technical publications for four start-up companies, and has written all types of technical prose (and the occasional technical Haiku) including user guides, training curriculum, instructional videos, white papers, and online help systems. She graduated from San Francisco State University with a bachelor’s degree in English, a minor in Technical and Professional Writing, and a certification in Web Development.