Mysti Berry joined Salesforce.com in 2005, and is the Principal Content Strategist in the Technical Documentation department , which means it’s her job to figure out how her team’s rich and deep collection of content can attract and keep customers and save the company money. Mysti graduated from UCSC with a degree in Linguistics (where she got her first UNIX account!) and writes crime novels on the side. She has 22 years of technical writing experience, culminating with the first internal architecture guide at Salesforce.com