Jo Ann (She/Her/Hers) has been working directly with customers helping them use and implement the New Relic platform including best practices. Jo Ann has been with New Relic for 3.5 years, delivering billable Expert Services engagements and TAM services. Jo Ann has good exposure and expertise with the entire New Relic platform but Programmability is likely her strongest area. Prior to that, Jo Ann was a Solutions Architect at Delta Airlines in Atlanta.